Avoid this casino. When it comes time to withdraw your winnings, expect delays, repeated requests, and endless excuses. My withdrawal has been rejected multiple times despite following their instructi... Ver más
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Consulta las opiniones de los clientes
Worst platform I have ever come across. All the bonuses on their website won't work. Spoke to someone about it on their live chat. She said because i had a duplicate account. Like how the he'll would... Ver más
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solid casino with a quick and easy registration process. The game design and graphics are really appealing, making the experience enjoyable right from the start. There’s a wide range of games, and eve... Ver más
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This used to be my favourite online casino but lately withdrawals take a long time to be processed and since I have VIP status they are supposed to be even faster, they were always paid within an hour... Ver más
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Información sobre la empresa
Escrito por la empresa
Skycrown Capital Management is a Swiss-based open public fund. We offer our members the opportunity to participate in a private equity investment pool in real time, directly through our online platform.
Información de contacto
Curazao
- skycrown.com
1,6
Muy malo
347 opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
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The casino runs smoothly
The casino runs smoothly, and the games load quickly. There's a decent selection of games, but nothing that really stands out. The bonus system is average, nothing too special. Overall, it's pretty similar to most other online casinos.
17 de enero de 2025
Opinión espontánea
Respuesta de Skycrown Casino
Dear Tamekia Carrelli,
Thank you for taking the time to share your feedback. It’s great to hear that you find the platform smooth and the game loading times fast – we strive to ensure a seamless gaming experience for all our players.
While we aim to provide a broad and exciting range of games, we truly value your input about the selection and bonuses. We’re continuously looking for ways to stand out and improve, and your feedback helps guide our efforts.
If you have any suggestions for specific features, games, or bonus types you’d like to see, feel free to let us know! You can always reach us at support@skycrown.com – we’d love to hear more from you.
Wishing you enjoyable and lucky gaming sessions ahead!
Best regards,
Skycrown Casino Team
Steer clear of this casino
Steer clear of this casino. Even with verification completed the casino will intentionally delay withdrawals well past the stated 3 business day timeframe. Any questions you ask will be answered with 'please be patient' and no real answers. If you are looking for a transparent trustworthy casino DO NOT play at Skycrown, save yourself the trouble. Check complaints history on askgamblers.com you will see complaints regarding intentionally delayed withdrawals are common at skycrown.
8 de enero de 2025
Opinión espontánea
Respuesta de Skycrown Casino
Dear Lagi,
Thank you for sharing your feedback, and we’re sorry to hear that you had a negative experience with your withdrawal. We take these matters seriously and strive to ensure all players have a smooth and transparent experience with our casino.
We would like to clarify that our goal is always to provide timely and efficient services. If you have faced any delays, it’s important for us to understand the specifics so we can address them and ensure they do not occur in the future. We value your feedback and will take it into account to improve our operations.
For any unresolved issues, please feel free to reach out to our support team directly at support@skycrown.com, where we will investigate your case thoroughly and aim to resolve it.
Best regards,
SkyCrown Casino Team
I transfered myself 430$ on my account
I transfered myself 430$ on my account, but it never arrvied, the support copy pastes their answers all time, its just the same shit, you don't get support, i sent them all my evidence they still don't figure out anything. Don't play on this website.
10 de enero de 2025
Opinión espontánea
Respuesta de Skycrown Casino
Dear Dominic Häusermann,
We sincerely apologize for the inconvenience you've experienced. Ensuring smooth and secure transactions is our top priority, and we’re sorry to hear that this has not been your experience.
While it’s uncommon, delays or issues can sometimes occur due to factors beyond our control, such as payment processing times. Rest assured that our support team reviews all evidence thoroughly to resolve such cases as quickly as possible.
We kindly ask for your patience as we work to resolve your issue. Please don't hesitate to reach out to our dedicated support team at support@skycrown.com for updates or further assistance.
Thank you for bringing this to our attention, and we truly hope to resolve this matter to your satisfaction soon.
Best regards,
SkyCrown Casino Team
SCAM
SCAM, don't deposit in here. I deposited over 3 times and I could never withdraw. they never answered me the support messages
23 de diciembre de 2024
Opinión espontánea
Respuesta de Skycrown Casino
Dear Agustin Colombo,
Thank you for your feedback, and we’re truly sorry to hear about your experience. We deeply regret that you encountered difficulties with withdrawals and that our support team did not respond to your messages as expected.
Your concerns are significant to us, and we take them seriously. We are committed to addressing issues like these promptly and ensuring that every player receives the assistance they need. Please know that we are reviewing this situation to identify what went wrong and to prevent similar occurrences in the future.
If you’d like to provide more details about your experience, feel free to contact us directly at support@skycrown.com. We genuinely value your feedback and hope to resolve this matter to your satisfaction.
Best Regards,
SkyCrown Casino Team
Absolute scam
Absolute scam. Do yourself a favour do not deposit any money. The funds u deposit will never return
6 de marzo de 2024
Opinión espontánea
Respuesta de Skycrown Casino
Dear Jarrod Costello,
We are sorry to hear about your negative experience and we sincerely apologize for any disappointment this may have caused. At SkyCrown Casino we are committed to providing a safe, transparent, and enjoyable environment for all our players and we take any questions regarding funds very seriously.
We would be happy to resolve this issue for you. Please contact our support team directly at support@skycrown.com so that we can investigate the issue and ensure that everything is handled properly.
Your satisfaction is important to us and we aim to resolve any issues as quickly as possible.
Best regards,
SkyCrown Casino Team
solid casino with a quick and easy…
solid casino with a quick and easy registration process. The game design and graphics are really appealing, making the experience enjoyable right from the start. There’s a wide range of games, and everything runs smoothly. 💯 However, the site could benefit from some improvements in terms of navigation—it can sometimes feel a bit cluttered. Another small downside is that some games take longer to load than expected. ⏳ But overall, it's a great casino worth trying! 🌟
15 de diciembre de 2024
Opinión espontánea
Respuesta de Skycrown Casino
Dear Merlyn Berlanga,
Thank you for your thoughtful and positive review! We’re thrilled to hear that you enjoyed our quick and easy registration process, as well as the appealing game design and graphics. It's fantastic to know that the wide range of games and smooth performance have made your experience enjoyable.
We also appreciate your feedback regarding navigation and game loading times. We’ll pass this along to our development team to look into ways of improving both the site's navigation and game loading speed.
If you have any further suggestions or need assistance, don’t hesitate to reach out to us at support@skycrown.com. We’re committed to improving your experience and look forward to seeing you again!
Best Regards,
SkyCrown Casino Team
Scam
Be aware ! Achtung
Versuche bereits seit Stunden mich zu verifizieren, und es wird systematisch und wahllos abgelehnt damit ich mein Geld nicht abheben kann.
Ich habe 300 Euro einbezahlt und 2000 gewonnen. Nun will man mich nicht verifizieren damit ich meinen Gewinn ausbezahlen kann.
Es wird gesagt ich muss einen Screenshot der 300 Euro die ich einbezahlt habe. Ich weise nach dass ich 2x 150 paysafe gekauft und hochgeladen habe. Es wird behauptet dass dies als zwei Transaktionen angezeigt würde. Das ist eine glatte Lüge man kann maximal 150er paysafe Karten kaufen. Man kann aber mehrere kaufen und damit bezahlen.
18 de diciembre de 2024
Opinión espontánea
Respuesta de Skycrown Casino
Sehr geehrte Queen Kardesh,
Vielen Dank für Ihr Feedback. Wir bedauern aufrichtig die Unannehmlichkeiten und Frustrationen, die Sie während des Verifizierungsprozesses erfahren haben. Wir wissen, wie wichtig es ist, diese Angelegenheit umgehend und fair zu lösen.
Die Verifizierung ist ein notwendiger Teil unseres Prozesses, um die Sicherheit unserer Spieler und ihrer Gelder zu gewährleisten. Wir bemühen uns jedoch, sie so reibungslos und unkompliziert wie möglich zu gestalten. Wir entschuldigen uns, wenn unsere Kommunikation zu Verwirrung oder Schwierigkeiten in Bezug auf Ihre Transaktionen geführt hat.
Ihre Situation wird gründlich geprüft, um sicherzustellen, dass es keine Missverständnisse gibt. Seien Sie versichert, dass wir uns bemühen, dieses Problem für Sie zu lösen, damit Sie ohne weitere Verzögerung auf Ihre Gewinne zugreifen können. Für weitere Unterstützung können Sie uns gerne unter support@skycrown.com kontaktieren.
Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben. Wir danken Ihnen für Ihre Geduld, während wir daran arbeiten, Ihre Bedenken auszuräumen.
Mit freundlichen Grüßen,
SkyCrown Casino Team
spend time here
It's fun and exciting to spend time here. All variations of Starzino are quite impressive. I particularly like this casino for its simple design. It offers a wider selection of games and is constantly updated with new releases. They pay close attention to technical performance and functionality. I'm very satisfied.
12 de diciembre de 2024
Opinión espontánea
Respuesta de Skycrown Casino
Dear Cinthia Luton,
Thank you for your wonderful feedback! We’re thrilled to hear that you find playing fun and exciting. It’s great to know that our simple design, the wide selection of games, and regular updates have left a positive impression on you.
Your comments about our attention to technical performance and functionality mean a lot to us, as we’re committed to providing a smooth and enjoyable experience for all our players.
If there’s anything we can do to make your experience even better, or if you have any suggestions, please don’t hesitate to reach out to us at support@skycrown.com.
Thank you for choosing SkyCrown Casino, and we look forward to continuing to meet and exceed your expectations!
Best Regards,
SkyCrown Casino Team
Honestly shit casino I’ve won 1500…
Honestly shit casino I’ve won 1500 bucks and they will not let me withdrawal it has been a week and my documents are still yet to be approved and when they do get approved and I take the money out they magically go back to being on pending I have submitted them multiple times and still to no end they don’t help at all I have done everything necessary but nothing works
7 de diciembre de 2024
Opinión espontánea
Respuesta de Skycrown Casino
Dear Nick Rose,
Thank you for sharing your feedback, and we sincerely apologize for the frustration you’ve experienced. We understand how important timely withdrawals are, and we’re truly sorry that you’ve encountered delays.
Please be assured that we take these matters very seriously and are committed to resolving your issue as quickly as possible. We understand that this has been an inconvenience, and we will make it a priority to review your case and ensure everything is processed smoothly. We kindly ask for your patience as we work through the necessary steps to resolve the situation.
Please note that our team is working on verifying your documents and processing your withdrawal as quickly as possible. We appreciate your patience, and we encourage you to reach out to our support team at support@skycrown.com if you need any updates or assistance with the process.
Thank you for your understanding, and we appreciate your continued patience.
Best regards,
SkyCrown Casino Team
Just don't - detail why below
I can't count the amount I've lost because How they never help in timely manner, and rules change almost on he daily. Ex; I used to be able to get withdrawals approved within a few hours (even after jumping through their hoops and providing adequate ID and documentation) but now, when I'm a few extra thousand up, all of a sudden then either cancel it on THEIR END or the approval will take days or be forgotten. When needing help or asking for a withdrawal release, same responses over and over from emails/live chat/whatsapp. When they say they transfer your issue to another department don't expect it to be resolved or returned. Every-Single-Time that I'm up in winnings, they take it away by; Their site will shut down or change domain / change the length of withdrawal approvals / change the rules / ask for more ID (even if its the same as already uploaded) and so on. It's really a money grabber and scam site. And now I'll get the same response with a tweak to personal the msg saying to email their support email, when it does nothing but go around in circles or new rules have been made up on the spot, anything to withhold my winnings. Considering how much I've put in, I should be given a back pay that I'm able to withdraw of my winnings that I've lost because of their delays/cancellations/no reasons/site shutdowns etc - but hey, 1 can dream right... (since putting this up - they have blocked my account for deposits)
22 de noviembre de 2024
Opinión espontánea
Respuesta de Skycrown Casino
Dear VocalBanshee,
We are truly sorry to hear about your experience and deeply regret the frustration you’ve encountered while playing with us. Your feedback highlights several concerns, and we take each of them very seriously.
We understand how disheartening it is to face delays and inconsistencies, particularly when it comes to withdrawals. Please rest assured that it is never our intention to cause inconvenience or dissatisfaction for our players. We strive to maintain transparency and fairness in all our processes, and we regret that your experience did not reflect this.
The issues you mentioned, such as changing rules, repeated requests for verification, and delays in resolution, are not the standards we aim to uphold. We are committed to thoroughly investigating your case to understand where we fell short and to ensure that similar situations do not occur in the future.
While we acknowledge that no apology can undo your frustration, we will do everything we can to address your concerns. If you’re open to discussing this further, please contact our support team directly at support@skycrown.com and reference this message so your case can be prioritized.
Your feedback is invaluable to us, and we will use it to improve our services and provide a better experience for all players. Thank you for taking the time to share your concerns with us.
Best Regards,
Skycrown Casino Team
THE WORST CASINO I’ve ever played
THE WORST CASINO I’ve ever played. It has been a huge waste of money for NO PAYOUTS. Don’t expect to get any actual information via email, their replies are generic, they never provide you with a timeframe and they can’t resolve an issue for 48+ hours. Skycrown also does not abide by responsible gambling guidelines, they make it impossible to close your account despite quoting a gambling addiction and multiple requests to close. Don’t waste your time and money. 0/10
28 de octubre de 2024
Opinión espontánea
Respuesta de Skycrown Casino
Dear Elizabeth kate,
Thank you for taking the time to share your feedback. Thank you for your kind feedback! We are sorry to hear that you had a disappointing experience with our casino.
Our goal is to provide efficient and effective support, and we regret that our team did not meet your expectations. Regarding the withdrawal process, we understand your frustration and would like to assure you that we take all feedback seriously. We are continually working to streamline these processes to provide a better experience for our users.
But if you are dissatisfied with luck in games, RTP (Return to Player), and game providers, we want to clarify that our casino operates with licensed and reputable game providers, and all games undergo rigorous testing to ensure fairness and compliance with industry standards. We assure you that the outcomes of our games are determined by random number generators to ensure fairness to all players.
Regarding the closure of your account, we want to resolve this problem promptly. Please contact our support team at support@skycrown.com with your account details, and we will investigate this matter urgently.
Your feedback is invaluable in helping us improve our services. Thank you for your patience and understanding.
Best regards,
The SkyCrown Team
Show all these customers here my total…
Show all these customers here my total deposits and withdrawals so far. Been playing for more than 3 years. Please show everyone here just total then people will know this site is a money grabbing no good shaaite.
Please please don't give me automated reply, just show the numbers, it will be helpful to all.
24 de octubre de 2024
Opinión espontánea
Respuesta de Skycrown Casino
Dear Organic,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, as it doesn’t reflect the standard we strive to uphold.
We want to inform you that, unfortunately, we cannot disclose the data you have provided, as this information is confidential and you can obtain it directly in person.
We’d like to make things right and investigate your specific concerns further. Please reach out to us directly at support@skycrown.com with any details, and we’ll do our best to resolve this matter promptly.
Thank you for bringing this to our attention, and we hope to regain your trust.
Best regards,
SkyCrown Casino Team
Avoid this Casino unless you’re into…
Avoid this Casino unless you’re into losing your winnings.They declined my Current Active Passport and Active Driver licence in the verification process Any positive reviews are false information PS they have been found out in Australia Be careful and go online Jackpot City reliable and payments 1”made rapidly with out complications
7 de octubre de 2024
Opinión espontánea
Respuesta de Skycrown Casino
Dear Robert,
Thanks for your review!
We’re sorry to hear about the difficulties you experienced during the verification process. Verifying identification documents, such as passports and driver’s licenses, is a standard procedure required to ensure the safety and security of both players and the casino. We understand how frustrating this can be, and we sincerely apologize for the inconvenience.
Please contact our support team to provide further details, so we can assist in resolving the issue. We aim to make the process as smooth as possible, and we’d appreciate the opportunity to help. You can reach us via live chat or at support@skycrown.com.
We highly appreciate your feedback and strive to improve your future gaming experience at our Casino.
Best regards,
SkyCrown Casino Team
Stay away from this Casino
Stay away from this Casino, I wouldn't even call them a casino. Casinos give money back when you win. You start winning on a pokie and the game changes very quickly and not the way you want it to. Bonus rounds cease to exist because what you need to trigger them has all of a sudden disappeared like you cash does. Increase your bet and get punished for doing so, your cash disappears faster, contact support and tell them about it and they ask for screenshots, play again and same thing so this time take screenshots and send them to support and then they don't want to know about them. The games are so blatantly rigged and I really don't know how anyone wins anything at this Casino. The support team are a waste of time that don't care about customers. If you like throwing away money then this is the casino for you. Liars and cheats. Don't believe me? You will after a few games there. They should be shutdown. They must write the good reviews on here themselves because no one betting on there can be that blind. Oh they did offer me 40 free spins after I complained about a game that I'd put a bit of time and money into but the catch was I had to deposit another $40 to get them. Admission of guilt. And I gave them 1 star only because I had to
26 de septiembre de 2024
Opinión espontánea
Respuesta de Skycrown Casino
Dear Customer,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, as it doesn’t reflect the standard we strive to uphold.
We apologize if our customer service did not meet your expectations our support team works only as real humans.
We want to make things right and investigate your specific concerns further. Please reach out to us directly at support@skycrown.com with any details, and we’ll do our best to resolve this matter promptly.
Thank you for bringing this to our attention, and we hope to regain your trust.
Best regards,
SkyCrown Casino Team
Love this casino
Love this casino. Cash bonus back once a week. Free spins. I’m a vip and I feel I get the benefits of one. I’ve had some same daynpays. Weekends little longer. But that’s our banks not them. Had great help anytime I’ve needed it . I be had some big wins. No problem getting paid.
17 de septiembre de 2024
Opinión espontánea
Respuesta de Skycrown Casino
Thank you so much for sharing your positive experience with our Skycrown Casino!
We're thrilled to hear that you've enjoyed your time with us, particularly with the games and rewards program. It's great to know that you've had some fantastic wins and found our bonus offerings more versatile than those at other online casinos.
We strive to provide a rewarding experience for all our players, and it's always encouraging to hear when we’ve succeeded in doing so. Your feedback helps us continue improving and delivering the best possible gaming experience.
Thanks again for your support and happy gaming!
Best regards,
SkyCrown Casino Team
SkyCrown Casino
SkyCrown Casino – A Total Letdown, Avoid at All Costs!
SkyCrown has to be one of the worst casinos out there, and it's only gone downhill from the moment I became a VIP member. The live chat who on e were rally good is now absolutely useless – they don’t answer questions because they’ve clearly been told not to. As a VIP, I expected at least a decent level of service, but it’s the complete opposite. My so-called VIP host takes 48 hours to respond and knows absolutely nothing about the promotions or benefits.
Honestly, being a VIP here offers no benefits whatsoever; in fact, it feels like you get less. And don’t even get me started on withdrawals – they’re incredibly fast when it comes to taking your money, but when you want to make a withdrawal, they’ll hit you with every excuse under the sun. I work in the banking industry, so I know full well that it’s not my bank holding things up. It’s clear SkyCrown just doesn’t want to pay out quickly, thinking their players are clueless.
To make things worse, they’ve started converting all your money from AUD to Euros or US $$, which means they’re slugging you with international transaction fees. So not only are they slow to pay, but they’re also costing you more just to play!
As for promotions, they’re a total scam. They advertise all these promos on your personal page, but once you deposit, they suddenly refuse to honor them. What’s the point of having them up if they’re not legitimate? It’s all a bait-and-switch tactic.
There are so many better casinos out there that actually value their players, so do yourself a favor and put your money elsewhere. SkyCrown is just a nightmare waiting to happen.
13 de septiembre de 2024
Opinión espontánea
Respuesta de Skycrown Casino
Dear Elizabeth Amanda,
Thank you for your kind feedback! We are sorry to hear that you had a disappointing experience with our casino.
In this situation, we recommend that you contact your VIP Manager to get clarification on the available personalized bonus offers. Your host will get in touch with you as soon as possible.
We also recommend you check out the exclusive bonuses on the Promotions > VIP Promotion tab of our site.
Please note that all withdrawals are carefully checked before being approved for security reasons. This may sometimes take a little longer to process. Once approved by the casino, transactions are processed by your bank. Usually, it takes 3-5 business days (excluding weekends). We apologize for any delays in this process and appreciate your patience!
Regarding transaction fees, we would like to clarify that our casino does not charge any fees for deposits and withdrawals. However, your bank may charge a fee for international payments if your country of residence is different from the casino's location. Please contact your VIP host to receive compensation for these fees.
Alternatively, we ask that you contact our support team via live chat or email at support@skycrown.com. We are working 24/7 and will be happy to help resolve your issues.
Once again, we apologize for any inconvenience and look forward to improving your experience at our casino!
Best regards,
SkyCrown Casino Team
Do not sign up even if you win and…
Do not sign up even if you win and believe me you won’t win the support team will make it very hard for you to verify your account for a withdrawal they are very unprofessional and just play games with you in making you upload proof over and over again don’t put yourself through it support at skycrown8 need to be looked at very closely…
9 de septiembre de 2024
Opinión espontánea
Respuesta de Skycrown Casino
Dear Jaystin,
Thank you for your feedback. We are sincerely sorry to hear that you experienced difficulties during the verification process. Our support team has no intention of deceiving players, as we are an honest and licensed casino.
Please note that, as stated in our terms and conditions, account verification is mandatory before any withdrawal is processed. This process is important to ensure the safety of both the player and the casino. It also helps to ensure that the funds have been sent to the correct recipient.
We take this process seriously, and it complies with all industry standards. In addition, all requested documents must strictly meet the required criteria.
We would like to learn more about your problem and help you resolve it. Please contact our support team via live chat or email at support@skycrown.com.
We greatly appreciate your feedback and look forward to regaining your loyalty!
Best regards,
SkyCrown Casino Team
Scam website. False advertising.
Waste of money. Fraud. Scam. Poor customer service. Poor gameplay. Fake promotions. Support staff automated Ai - no real human interactions. No help offered.
31 de agosto de 2024
Opinión espontánea
Respuesta de Skycrown Casino
Dear Customer,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, as it doesn’t reflect the standard we strive to uphold.
We apologize if our customer service did not meet your expectations in our support team work only real human.
We’d like to make things right and investigate your specific concerns further. Please reach out to us directly at support@skycrown.com with any details, and we’ll do our best to resolve this matter promptly.
Thank you for bringing this to our attention, and we hope to regain your trust.
Best regards,
SkyCrown Casino Team
Bloody rigged site
Bloody rigged site. Haven't won anything in 2 months depositing almost everyday but no withdrawals. Stay away, they say it's luck but no one can have such bad luck. Been playing here for 3 years and God know how much I have lost here , haven't had any epic or max win here in 3 years. Better give your money to charity or just flush it down than playing here. It amazes me now that how an online casino which don't have much overhead costs as land casino be so bad in RTP. Everytime I deposit it's like just giving them money. If only the bot reply I will get here from them have the guts to show my total deposits and total withdrawals so far in this site then people would know how trash is their RTP. Rigged to the core.
21 de agosto de 2024
Opinión espontánea
Respuesta de Skycrown Casino
Dear Prabin,
Thank you for taking the time to share your thoughts. We sincerely apologize for the frustration and disappointment you’ve experienced, and we completely understand how concerning this situation must be for you.
Please allow us to address a few points. Our games are regularly tested by independent auditors to ensure fairness and adherence to industry-standard Return to Player (RTP) percentages. While luck can vary greatly from player to player, we assure you that there is no manipulation involved in our games.
Once again, we regret that your experience has not been as enjoyable as it should be, and we appreciate your loyalty over the past three years. We hope to have the opportunity to regain your trust.
Best regards,
The SkyCrown Team
I was a VIP to this company
I was a VIP to this company, and was rewarded by 2x 30 dollars deposits not going onto my player ACC! I repeatedly told them that I was unhappy and wanted it sorted and they just didn't seem to be doing anything to fix this problem they originally told me to wait 24hous then asked me for bank statements to prove the money came out of my bank which I provided and still have not got the money credited to my player ACC! Find a different place to gamble!
Update I still have not got my deposit even tho I have supplied sky crown with all the information they have asked for! They say they want to fix it promptly but everytime I try to contact customer care via chat I get told to wait for an email response and it never seems to come sky crown if you want to fix it the email linked to the ACC is jbrin198at g.
Mail
I'm not impressed
14 de agosto de 2024
Opinión espontánea
Respuesta de Skycrown Casino
Dear Jim,
Thank you for sharing your feedback, and I sincerely apologize for the experience you’ve had. As a valued VIP member, your satisfaction is extremely important to us, and we regret that we did not meet your expectations in this instance.
Regarding the issue with your deposits, I understand how frustrating this situation has been. In order to resolve these problems promptly. Please contact our support team at support@skycrown.com with your account details, and we will investigate these matters urgently.
We appreciate your patience and your loyalty, and we hope to have the opportunity to restore your trust in us.
Best regards,
The SkyCrown Team
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