We fitted a lantern blind in June 2023 and it worked perfectly up until a few days ago. We contacted Naomi at Skylight Blinds and told her the symptoms of our problem. She was most helpful and talk... Ver más
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Consulta las opiniones de los clientes
Amazing experience, amazing product! Super helpful support (thanks Naomi) to help me choose the right product and it looks great up. Particularly impressed with how well it compresses when open and b... Ver más
La empresa ha respondido
Blind arrived on time and was great, fitted nicely into the skylight and works well sealing out the light in the consevatory. If you have a roof opener don't rely solely on the sticky pads use scre... Ver más
Nice to deal with a professional company with amazing customer service. Queries where answered promptly by Naomi, providing clear explanation when required. From initial enquiry to delivery and beyo... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Specialist in self-fit thermal blinds for roof lanterns and skylight windows.
Información de contacto
Manchester, Reino Unido
- 0161 524 6402
- sales@skylight-blinds-direct.co.uk
- skylight-blinds-direct.co.uk
4,8
Excelente
365 opiniones
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Lantern blind success
Having had the lantern blind in place during some of the recent very hot weather we are very pleased to have it installed in time to reduce the sun's heat in our garden room. Installing it ourselves we appreciated the emphasis on precise measurement accuracy pre ordering. The pre sales literature clearly defined the types of blind and the benefits of the different options. The assembly and installation guide was good and helpful but could be edited to improve some point in the process. The customer support team were excellent throughout the order, dispatch and post delivery support (Naomi was great). We consider this a very cost effective purchase.
9 de agosto de 2025
Opinión espontánea
Respuesta de Skylight Blinds-direct
Hi Michael, i'm so glad you got it installed just in time! I can imagine how satisfying it must have been sitting in your garden room during those recent scorchers, nice and cool thanks to your new blind.
You obviously did everything by the book with the measuring and research, which shows. We always say the preparation is half the battle with these installations, and you clearly smashed it.
Really useful feedback about the assembly guide - we're always tweaking and improving our instructions based on what customers tell us works well (and what doesn't!). I'll make sure Naomi sees your lovely comment too - she'll be thrilled.
Thanks for such a thoughtful review. Hope you get loads of enjoyment out of your garden room!
Each response feels conversational and genuine while acknowledging their specific points about timing, measurement, customer service, and value for money.
Great quality and fantastic customer…
Great quality and fantastic customer service.
5 de agosto de 2025
Opinión espontánea
Respuesta de Skylight Blinds-direct
Hi Emma, this has put a big smile on my face - thanks so much! Quality products and great service are exactly what we aim for, so knowing we delivered on both counts is brilliant. Really grateful for the feedback!
All good,
All good,
Fitted as expected, made to the correct size, works well.
17 de julio de 2025
Opinión espontánea
Respuesta de Skylight Blinds-direct
Hi Darren, thank you for your lovely review! There's something really satisfying about a job that just goes right - correct size, easy fit, works perfectly. That's what we aim for every time. Cheers for the feedback!
Great product
My blind arrived on time, was well packaged and installation instructions clear. I managed to get it in place before the most recent heatwave and it has made all the difference.
29 de julio de 2025
Opinión espontánea
Respuesta de Skylight Blinds-direct
Hi Adrian, sounds like everything went like clockwork! And what perfect timing with the weather. There's nothing better than being prepared when Mother Nature turns up the heat. Thanks so much for the lovely feedback!
Great service and blinds!
Great communication, delivery when promised. Installation fairly easy (once I'd properly read the online instructions!), and Noami very responsive when I had misunderstood one of the steps trying to set up the smart control on the blinds, and helped me resolve. All in all a great service - thank you!
25 de julio de 2025
Opinión espontánea
Respuesta de Skylight Blinds-direct
Hi Senam, what a lovely review - thank you so much! We've all been there with the instructions haven't we? Sometimes it takes a proper read-through before it all clicks! Really glad you got there in the end.I'll make sure Naomi sees this - she'll be absolutely delighted. She's brilliant with the technical side of things and loves helping customers get their smart controls working perfectly.Thanks for sticking with us through the setup and for taking the time to share your experience. Hope you're loving the convenience of those smart blinds!
Roof blind for conservatory
We ordered a roof blind for our conservatory. It arrived well packaged. We had a few issues working out how to fit it, but we're given guidance from Skylight. Definitely a 2 person job. We are very happy with it, as we have been able to use the conservatory, even in this hot weather we've been having. Would recommend this company.
1 de julio de 2025
Opinión espontánea
Respuesta de Skylight Blinds-direct
Hi Nancy, thanks so much for your lovely review! So glad you're getting proper use out of your conservatory again! There's nothing worse than having a lovely space that becomes unbearable in hot weather. You're absolutely spot on about it being a two-person job - we always recommend having an extra pair of hands for the installation. Great that our team could guide you through the tricky bits when you got stuck.Thanks for the recommendation and for sharing your experience. Hope you're enjoying many more comfortable hours in your conservatory!
Solar electric blackout blinds.
Bought two solar electric blackout blinds from Skylight Blinds-direct for velux windows. Found them easy to install only four screws. They fitted perfectly, make sure to select the correct velux reference number when ordering, can be found on a sticker when opened. Very pleased with the result, they operate smoothly with the remote control with complete flexibility as to how much they are open or closed. A small issue with the package contents was resolved quickly, customer service was excellent
2 de agosto de 2025
Opinión espontánea
Respuesta de Skylight Blinds-direct
Fantastic review - thank you! Really glad the installation was straightforward with just those four screws. You're absolutely right about checking that Velux reference number - we always tell customers to double-check that little sticker, as it makes all the difference to getting the perfect fit.Sounds like you're loving the flexibility of the remote control - there's something quite satisfying about being able to adjust them to just the right position without getting up!Thanks for mentioning how quickly we sorted out that packaging issue too. Our customer service team will be pleased to hear they got it resolved for you promptly.Really appreciate you taking the time to share such detailed feedback!
An excellent quality blind that works…
An excellent quality blind that works to perfection.
2 de agosto de 2025
Opinión espontánea
Respuesta de Skylight Blinds-direct
Fantastic - thanks so much! Quality that works perfectly is exactly what we aim for every time. Glad we hit the mark for you!
Really professional company offering…
Really professional company offering excellent products with a really good attitude to customer satisfaction. Clear communication before and after the sale with support available should you need it. Would highly recommend.
1 de julio de 2025
Opinión espontánea
Respuesta de Skylight Blinds-direct
This is exactly the kind of feedback that makes all our efforts worthwhile - thank you! We've always believed that great products need to be backed up by great service, so it's wonderful to hear that philosophy is working.
Really grateful for the recommendation and for choosing us. Thanks for being such a thoughtful customer and for sharing your experience with others!
Look no further great product
Really pleased with the whole experience.
Customer service was really good and responsive. Guides on how to measure with the correct tolerances were really helpful. Online assembly and installation videos were really helpful.
The motor is powerful and quiet, it’s a really nice quality product for the money.
I would thoroughly recommend the company and product
30 de julio de 2025
Opinión espontánea
Respuesta de Skylight Blinds-direct
What an absolutely lovely review to read - thank you! It sounds like we managed to support you properly at every step, which is exactly what we aim for.
Really pleased the measurement guides hit the mark - getting those tolerances right can be the difference between a perfect fit and a nightmare! And I'm delighted you're impressed with the motor quality. We believe in doing things properly even if it costs a bit more.
Your thorough recommendation means the world to us. Thanks for choosing us and for sharing your experience!
Excellent skylight blind
Excellent skylight blind. Perfect fit. Reasonably priced. Fast delivery. Highly recommended. A++++
1 de julio de 2025
Opinión espontánea
Respuesta de Skylight Blinds-direct
Hi Atif, Love this review - thanks so much! You've ticked all the boxes there - perfect fit, good price, speedy delivery. That A++++ is going straight up on the office wall! Really appreciate it.
Superb customer service and great…
Superb customer service and great product
Naomi was amazing. She took us through the whole process, answered all of our (many) questions with patience and kindness and couldn't have been more helpful. The blind is perfect and we couldn't be happier with it. I highly recommend both the company and the product.
1 de julio de 2025
Opinión espontánea
Respuesta de Skylight Blinds-direct
Hi Tracey. This has absolutely made my week - thank you! I can't wait to show Naomi this review. She's brilliant with customers and hearing that her patience and helpfulness made your experience so positive is just wonderful.
We always say there's no such thing as too many questions when you're choosing the right product, so I'm really glad she took the time to get everything sorted for you properly.
Your recommendation means the world to us. Thanks for being such a pleasure to work with and for sharing this lovely feedback!
Respuesta de Skylight Blinds-direct
Thanks so much! Great blind, easy fitting - sometimes that says it all perfectly. Really appreciate you taking the time to share that with us!
Great place for quality roof light blinds
Really pleased that I spotted this company on the internet. They’ve been first class from start to finish and the 2m x 3m roof lantern blind works a treat. Even the fitting was straightforward for two of us in around an hour or so. I used some nails which I fitted around two sides of the opening to rest the blind on whilst fitting and it worked a treat. Well done Skylight Blinds Direct and particularly Naomi who works hard and is lightening quick to answer any questions
23 de julio de 2025
Opinión espontánea
Respuesta de Skylight Blinds-direct
So pleased you discovered us online and that everything has gone brilliantly. A 2m x 3m blind is no small job, so getting it fitted in about an hour between two of you is impressive.
That's a brilliant tip about the nails for support during installation - really practical thinking! I might have to add that to our guidance notes.
Thanks for being such great customers and for sharing both your experience and that helpful fitting tip!
Honeycomb roof lantern/ alexa success
hi, my honeycomb roof-lantern blind controlled by Alexa was easy to assemble from the documentation and videos. The staff assisted me in the ordering process as the site for the blind was non-standard and did not have a recess. A great success and the blackout function was perfect
7 de julio de 2025
Opinión espontánea
Respuesta de Skylight Blinds-direct
Hi Roger! This is absolutely brilliant to read - thanks! I love that you've got the full smart home setup working with Alexa. Being able to just say "Alexa, close the blinds" must feel pretty cool.
It's great that our team could help navigate that non-standard fitting situation. Those projects without a proper recess can be tricky, but it sounds like we found the perfect solution for you.
And perfect blackout function too - that's exactly what we want to hear! Really appreciate you sharing your experience and letting us know it was such a success.
Excellent service great quality blind…
Excellent service great quality blind would highly recommend this company. So helpful the keep you updated every step of the way.
21 de julio de 2025
Opinión espontánea
Great company
Great company, fast delivery and great customer service.
I would highly recommend this company.
I
10 de julio de 2025
Opinión espontánea
Respuesta de Skylight Blinds-direct
Hi Laura, What a great thing to read - thanks! Fast delivery and good customer service are the foundations of what we do, so hearing we nailed both is brilliant. Really appreciate you taking the time to recommend us!
Big blind
This blind was 5mtrs long so it was a challenge to start with I put the side guides on first then took them off and assembled the blind .it took three of us to hold it up not because it was heavy more to do with the length. It is a great blind and I have no problem recommending the company and itself product
16 de julio de 2025
Opinión espontánea
Respuesta de Skylight Blinds-direct
Thanks so much for your detailed review! 😊
A 5-metre blind is definitely a bit of a project, so hats off to you for getting it up – and great teamwork! It’s fantastic to hear that, despite the challenge, you're pleased with the end result and happy to recommend both the product and our company.
If you ever need anything else, we’re just a message away!
Brilliant service ,Brilliant quality
Brilliant service ,Brilliant quality, very easy to fit ,exact fit, would definitely recommend
16 de julio de 2025
Opinión espontánea
Respuesta de Skylight Blinds-direct
Thanks so much for the lovely feedback! 😊
We’re thrilled to hear you were happy with the service and quality – and that the blind was such an easy fit too (music to our ears!). Thanks for recommending us – it really means a lot.
If you ever need anything else, you know where we are!
Blind has never worked properly and now completely broken
Blind has never worked properly. Ordered a large lantern roof blind with electrical operation. Worked twice then stopped working. Paid for blind fitter to check it. Motor burnt out. Replacement sent. Paid engineer to fit and check it. Fitted wouldn’t work. Engineer said motor not powerful enough. He disconnected the motor so I could operate manually.. emailed blinds direct waste of time. Came home a couple of weeks ago blind has collapsed out of track and hanging loose. Engineer came to check it and he said blind is too wide for the pleating so it has sagged and fallen out of the track. Emailed blinds direct to reject the blind and refund…still waiting for a response.
1 de julio de 2025
Opinión espontánea
Respuesta de Skylight Blinds-direct
Hi Paul
We’re really sorry to hear about the problems you had with your blind – it’s certainly not the experience we want for our customers, and we completely understand how disappointing it must have been.
While issues like this are incredibly rare, we took your concerns seriously and worked closely with you to bring things to a resolution that you were happy with. Your feedback has been shared with our technical and product teams to help prevent similar issues in the future – especially for larger, more complex installations like yours.
Thanks again for your patience while we worked through everything. If you ever need support in future, our team is always here to help.
Kind regards,
Naomi
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