Fantastic from the order straight to delivery The lady who takes the order follows it through till it's in your bedroom . The value is FANTASTIC I'm a canny Glaswegian lady who had her own busine... Ver más
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Extremely good customer service. The adjustable beds are well made, easy to use & very comfortable, amazing value for money. Delivery, removal & install was perfect, they phoned with a delivery date... Ver más
La empresa ha respondido
No problems with this order the mattresses are very comfy, they were a great price and delivered on time the lads that delivered them were very helpful and friendly.
La empresa ha respondido
Great customer service. Good delivery Good quality bed. Assembly was good too but very expensive for something that took less than 20 minutes.
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We are Sleepkings, your premier destination for all things related to beds. As a leading UK retailer specializing in mattresses and beds, we've been serving customers since 2005, providing mattress and bed deliveries across the UK. Our primary concern is your quality of sleep, and we're committed to helping you achieve a better night's rest. With a vast selection of mattresses in our inventory, we offer swift delivery for most of our stock items, ensuring you find just what you need. Our focus is on delivering high-quality products directly to consumers, with significant cost savings and convenience. We recognize that buying online, especially from an unfamiliar source, can be intimidating for many individuals. If you have any uncertainties, please don't hesitate to reach out to us through our live chat, telephone, or email support. Our dedicated team is readily available to assist you. If you prefer an in-person shopping experience, visit our store! That's right, you can personally explore and choose your ideal bed or mattress. Our knowledgeable and friendly sleep experts are always delighted to guide you on your path to a more restful night's sleep. Why not pay us a visit? You can find our showroom at 50 Dewsbury Road, Ossett, WF5 9NQ. We look forward to welcoming you! For inquiries, you can contact us at: Email: info@sleepkings.co.uk Phone: 01924 265483 Operating Hours: Mon-Fri: 9:00 AM - 4:00 PM Sat: 9:00 AM - 1:00 PM Sun: By Appointment Only
Información de contacto
50 Dewsbury Road, WF5 9NQ, Ossett, Reino Unido
- 01924 265483
- info@sleepkings.co.uk
- sleepkings.co.uk
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Terrible customer service and a low quality bed.
The bed was delivered and put together by some guys who didn’t really know what they were doing. They had to call someone and be talked through it. Just as they left we got mum on the bed to test it out. She pressed the button to raise her head and there was an almighty crack and the bed collapsed. The motor was held on the frame with a flimsy bit of plastic. I called and left a message and an email with customer services and got a call and a WhatsApp after a while. I complained and was asked to send pictures which I did. I heard nothing ever again despite emails and messages to sleep kings on WhatsApp. The customer service was appalling! The bed (£800) was terrible quality and the fact that they didn’t care about my frail 77 year old mother and the shock the bed collapsing caused was worst of all

Respuesta de Sleepkings
Very good experience
Arrived in good time. Great communication all round.
Small problem with the headboard but rectified quickly
excellent service
Good service from Andrea
Good service from Andrea. Great bed well worth it. Am now sleeping sitting up as I do , and not slipping as knees can raise. Brilliant sleep. Would recommend
Excellent service and assistance
Having called Sales, I initially spoke to Andrea and I found her to be very knowledgeable and helpful. I subsequently purchased an electric adjustable bed for my mother in law and she is delighted with the comfort and other attributes of the bed. I then purchased sheets which were received the next day. I cannot fault the service and would highly recommend Sleep Kings.
The bed arrived on time and was…
The bed arrived on time and was assembled in good time. Very happy with the flexibility and comfort. I've enjoyed restful night's sleep in a bed for the first time in years.
The only criticism I have was a conversation with a very curt and unhelpful person in sales. Hence 4 and not 5 stars.
Had a good overall experience with…
Had a good overall experience with Sleepkings. I had a query about delivery and Andrea from Sleepkings arranged that straight away. the bed arrived within the stated 5 days and was put together within 30 minutes of delivery. When the delivery guys left I noticed that mattress retaining bracket was missing but Andrea put one in the post the same day and gave me a 50% discount on the installation charge - excellent customer service.
The bed itself (Restwell Adjustable Double) seems solidly built and the motors work quietly and smoothly with a good range of adjustment. However, I thought that the supplied mattress which was the memory foam option was cheaply made and is at least 2 inches longer than a standard 4ft 6 mattress. This kept getting caught under the headboard as the head of the bed was raised. Tried sleeping on it for one night and woke up with back pain so swapped it back to my old pocket sprung mattress that I was keeping for my spare bed. Happy now and find the bed really comfortable so my advise would be to go for the pocket sprung option. So, in conclusion Sleepkings - excellent customer service, Restwell bed - very good, good value but shame about the mattress which I seem to be stuck with...
Very happy with the whole process from…
Very happy with the whole process from ordering to fitting of my bed. The delivery team were very considerate and efficient. Thank you to one and all.
Smooth process
Bed arrived exactly as described on website. Sales lady Andrea was very helpful. Delivery updates were accurate. Very good shopping experience
GREAT SERVICE.
Delivered during the time slot.
Kept well informed.
Delivery team polite and efficient and helpful.
Very helpful and went the extra mile to…
Very helpful and went the extra mile to accommodate with my order. Highly recommend sleep kings product is excellent
Rubbish after sales
Dreadful customer service, very polite on the phone, make all sorts of promises to put things right, but never follow through & nothing gets done. I have had my bed a few months & have had to buy my own headboard & mattress. Don't bother, you get what you pay for. Complaining 23rd April to 28th may !!

Respuesta de Sleepkings
Job well bone…
I couldn't fined any problems with the service everything was done to a high standard and very professional
Great experience with Sleepkings
Great experience with Sleepkings. Delivery was really quick and I was kept informed all the way through. Delivery and set up was excellent, the guys were very quick and professional at removing my old bed and setting up my new one. Absolutely love my new bed, great value for money and an all round excellent experience. Would definitely recommend Sleepkings.
Great customer service!
Great great, great communication. Had a slight hiccup in arranging delivery but the staff were amazing at fixing the problem quickly and with minimal fuss.
Website was easy to use
Website was easy to use, lots of emails at every step from ordering to delivery. We are very pleased with our mattresses , very good quality and very comfortable.

Respuesta de Sleepkings
Delivery of the bed was quick
Delivery of the bed was quick. We did have a problem with the 3ft single bed not fitting through the doorway of the bedroom. We had taken a 3ft bed out of the room so didn’t envisage a problem getting the new bed in. It had to be put in my lounge which isn’t ideal.
Excellent Service!
We reached out to sleep kings after being let down by another company for an adjustable bed. We needed one as quick as possible in order to get my grandmother home from hospital. We ordered on a Monday and they marked it as urgent for us. The bed was then delivered on the Saturday.
We were kept informed of the delivery process. Bed was set up upon delivery and the delivery men were so nice and friendly.
Thank you sleep kings! We couldn't fault the ordering process at all. Thanks to you my grandmother is now able to come home!

Respuesta de Sleepkings
real fast delivery put beds in bedroom…
real fast delivery put beds in bedroom made putting them together easy many thanks sleepkings.

Respuesta de Sleepkings
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