Never had a problem withdrawing any winnings,, sometimes takes a few days but have always been paid out
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Consulta las opiniones de los clientes
Leider kann ich auch nichts gutes über dieses Casino berichten warte jezz schon mehr als 1 Monat auf eine Überweisung dess Gewinns bis Dato wird er immernoch Bearbeitet. Hab auch dess öfteren den Supp... Ver más
worst casino ever. uploaded my documents and im still waiting after 3 weeks for it to be verified, this casino is a SCAM do not USE they do not PAY you when you have WON, ive sent 4 emails and ive sti... Ver más
La empresa ha respondido
Been trying to make a withdrawal since October 2021. It’s now July and they have finally managed to make the payment to me. Several poor chat experiences, blocked without reason once also (I self excl... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Sloty casino is an online casino dedicated to delivering an out of this world gaming experience where you will be kept on the edge of your seat, as you enjoy an exhilarating adventure above the clouds.
Información de contacto
Water Street, XBX 1301, Ta' Xbiex, Malta
- sloty.com
Información importante
2,5
Malo
197 opiniones
No consta que haya invitado a opinar recientemente
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SLOTY IS A SCAM DO NOT PLAY
I have waited since January 26 2022 to receive my legaly won withdrawal I sent in all relevant documents and was approved yet Sloty Support Team is ignoring my emails or if they answer the response is the same it's been escalated to the relevant department and will let me know when they have a date
I am also in the process of sending a complaint to the Ontario gaming commission plus the Canadian gaming Commission to pull their license due to fraud THIS IS A DIFFERENT EMAIL PLEASE USE Fwd: Sloty Case # 05953083: Re: Sloty Case # 05952783: Verifaction
18 de julio de 2022
Opinión espontánea
Respuesta de Sloty
Hi Joan Marie Osborne,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Sloty Casino Team
Update - 02/09/2022
Hi Joan Marie Osborne,
Kindly note that as previously advised we are awaiting your Withdrawal request accordingly.
At your convenience kindly request your Withdrawal request so that we can escalate to the team handling your Case and resolve it once and for all.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
UPDATE:
Please be informed that your withdrawal has been released today 23/09/2022.
Kindly allow 3 to 5 working days for your bank to process and reflect the funds in your bank balance.
Regards,
Sloty Casino Team
Been trying to make a withdrawal since…
Been trying to make a withdrawal since October 2021. It’s now July and they have finally managed to make the payment to me. Several poor chat experiences, blocked without reason once also (I self excluded myself apparently and then they unself excluded me). Terrible experience but a great way to deter people from gambling. So good work Sloty and Genesis. DONT GAMBLE. Invest, save, put these companies out of business.
12 de julio de 2022
Opinión espontánea
Respuesta de Sloty
Hi Richard S,
We are sorry to hear that you have had a negative experience with us. We are glad to hear that your case has now been resolved.
Should you require further assistance do not hesitate to contact us, we are more than happy to help.
Regards,
Sloty Casino Team
Fast response very understanding from…
Fast response very understanding from Ken
10 de junio de 2022
Opinión espontánea
Respuesta de Sloty
Hi Carla Simpson,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Sloty Casino Team
Not good site they want tons of proof I…
Not a very good site they want tons of proof Ive no id card I've lived in England all my life don't drive so no licence never been abroad no passport but got other proof what I've used a few times for larger amounts on other sites I will never deposit again very disappointed
16 de mayo de 2022
Opinión espontánea
Respuesta de Sloty
Hi Miss Brenda Williams,
Thank you for contacting us, and we are sorry to hear that you have experienced issues with the verification of your account.
We understand that the verification process can be frustrating for our customers, but we are obliged to carry out necessary verification checks on our players at any stage.
Understanding your case we had provided an alternative list of documents that we accept as proof of ID. At your convenience kindly forward these documents so that we can forward to the team handlin your case, verify your account and process your Withdrawal accordingly.
Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Regards,
Sloty Casino Team
If i only i had read reviews before…
If i only i had read reviews before signing up to this con farce of a casino . Make verification impossible, everytime you send what they ask you get an email saying “almost there but not quite” or “just one more “ thing. Ok Clueso .
Am in the process of escalation IBAS however dear sloppy sloty customer service refuse to acknowledge my request for a final decision for the lovely helpful people at IBAS .
Sloty love to take your money but won’t pay out if you win a decent amount. They didn’t learn their lesson after losing their license briefly i guess . Can’t speak to their inept customer service on phone as the number doesn’t exist .
Keep citing about terms and conditions but break their own terms . Apparently t&c issues don’t count when you spend money with them only if you win money. SCAMMERS AVOID AT ALL COST.
Definitely taking this to every gambling claim process possible.
15 de mayo de 2022
Opinión espontánea
Respuesta de Sloty
Hi Angela Gwyer,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Sloty Casino Team
Update 03/06/2022
Hi Angela Gwyer,
Kindly note that your Withdrawal was processed today, kindly note that it can take up to 5 working days before the balance reflects into your account accordingly.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Sloty Casino Team
Happy Player :)
I enjoy the site, I play mainly on mobile, a good variety of games though I usually stick to my favourite few. I find the games to be fair and bonuses to come along in line with other casinos. Recently I bet £50 and managed to win £500. I withdrew my money on Saturday night. By Sunday mid-afternoon, the money was in my account. A very smooth, quick and easy process and I am delighted with that! I know other casinos that pay out in a matter of hours but I feel the 24 hour window is still acceptable and was happy with this. I used a debit card to withdraw. I had an email at 3:07pm to say my withdrawal was successful and the money would be in my account 1-3 business days, but was in 20 minutes later! Thank you Sloty from a happy player!
9 de mayo de 2022
Opinión espontánea
Respuesta de Sloty
Hi Shannon,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Sloty Casino Team
Once again a let down…
Once again a let down…. Logged in, a bonus promt popped up saying i had an offer of 50% deposit match, i clicked claim now… took me to deposit page… i deposited… no bonus… messaged chat, no record of it, asked for screenshot which is ludicrous… only way i could provide a screen shot is with a time machine…. So was just told i cannot add it for you…. So…. After takin 2 week to get a withdrawl thought id give it another go… mistake. Better sites out there.
1 de mayo de 2022
Opinión espontánea
Respuesta de Sloty
Hi Lauren Brown,
Please be informed that we have sent you an email explaining this issue further, today 02/05.
Regards,
Sloty Casino Team
Absoluter Müll jeder Slot dort ist eine…
Absoluter Müll jeder Slot dort ist eine Fälschung und kein Original die Seite müsste man runter nehmen absolut unseriös und den 400% Bonus dort haben sie nur damit sich möglichst viele anmelden die dann eh nie ihr Geld bekommen.
20 de abril de 2022
Opinión espontánea
Respuesta de Sloty
Hi Gustav Friedrich,
Thank you for contacting us, and we are sorry to hear that you have not been lucky with our casino.
Understanding your frustration, please let us point out that we are a regulated casino, and we act accordingly to the regulator guidelines in the clearest way possible. Said that, please note that if you play with slots, you should know that every game round is unique and cannot be based on the previous one. This means that slots do not know if you won or lost in the previous game/spins. Every round is unique and is generated by the RNG (Random Number Generator).
We wish you the best of luck for your future with our casino, and should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Regards,
Sloty Casino Team
My account is fully verified..
My account is fully verified... however my withdrawal hasn't been processed yet, it is still pending. Customer service state it can take 21 days. 22 days!!! Why so long its crazy. I have been waiting 16days. It has definitely put me off spending more money to play as this process is too long
15 de abril de 2022
Opinión espontánea
Respuesta de Sloty
Hi sharon,
Kindly note that we could not locate your account with the details Provided on Trustpilot. Can you Confirm if this review was meant for Sloty Casino and not for another Casino please. If review was meant for us kindly contact us Directly so we can help resolve your case accordingly.
Regards,
Sloty Casino Team
Keep sending me emails that I don’t…
Keep sending me emails that I don’t want and don’t need
14 de abril de 2022
Opinión espontánea
Respuesta de Sloty
Hi Elizabeth Lauder,
Kindly note we will stop sending you promotional e-mails from now on.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Sloty Casino Team
Absolutely diabolical service!!!
Absolutely diabolical service!!!
Avoid at all costs. I have had to make a complaint to the online ombudsman and the UK gambling commission. I have also had to take this to my union.
I withdrew winnings which where made from my own money I deposited on the 18th of march. They asked for ID and address checks which have all been verified. But my winnings still have not been paid. Aparantly this is still "under review".
None of the repetitive chat workers have made clear what they are "reviewing".
Do not use this company. They are fraudulent! I have taken this nationally to the media.
22 de marzo de 2022
Opinión espontánea
Respuesta de Sloty
Hi Leanne Jackson,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Sloty Casino Team
Update - 28/03/2022
Hi Leanne Jackson,
Kindly not that your Withdrawal was processed yesterday the 27th of March 2022. Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any other queries do not hesitate to contact us we are more than happy to help.
Regards,
Sloty Casino Team
Terrible!!
Terrible!!! Had to fill in an IBAS form as this company has made it impossible for me to withdraw, I sent in all documents they asked for but they still won’t process my withdrawal- stay away from this company and all Genesis casino companies, you will regret it
19 de marzo de 2022
Opinión espontánea
Respuesta de Sloty
Hi Daniel,
Kindly note that your Withdrawal on your Casino Gods Account was processed yesterday evening. Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Sloty Casino Team
Shocking site eats your money
Shocking site mystery museum aye £80 one bonus of £2.88. Dog house ate £70 2 bonus one £3 odd and other £1 odd. Site and slots terrible rtp worse I’ve experienced. Account closed Down!! Shocking.
19 de marzo de 2022
Opinión espontánea
Respuesta de Sloty
Hi Fiona,
Thank you for taking the time to review us.
We are sorry to hear that you have not been lucky while playing at our casino. Understanding your feelings, we would like to point out that we are a regulated casino and are constantly being monitored by the relevant authorities to ensure that we provide fair game play to all our players.
Each Game has a different pay-out ratio, and every slot is different in the behaviour of disbursements. The profit chance, including any bonus round triggered within a game, is only based on luck, and as a licensed operator we have no influence on this.
Please feel free to contact our support at any time should you wish to check for any available offers on your casino account, our support team is available 24/7 and we will be more than happy to assist you.
Regards,
Sloty Casino Team
I must admit sloty is one of the better…
I must admit sloty is one of the better ones customer support brilliant and you don't see that much with the other sites
16 de marzo de 2022
Opinión espontánea
Respuesta de Sloty
Hi jamy bevan,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Sloty Casino Team
Really nice and helpful
5 de marzo de 2022
Opinión espontánea
Respuesta de Sloty
Hi Ruta Zdaneviciene,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Sloty Casino Team
Good is good game
5 de marzo de 2022
Opinión espontánea
Respuesta de Sloty
Hi Michael Robidoux,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Sloty Casino Team
respectful customer service
i did not receive my welcome bonus so I contacted customer service chat.I explained my problem and was met with professional and polite service and had my problem taken care of in a timely matter.I wasquite satisfiedwith my experience and would give a positive review anytime.
4 de marzo de 2022
Opinión espontánea
Respuesta de Sloty
Hi Randy Osborne,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Sloty Casino Team
delayed w/d - have submitted formal complaint on 1st Mar 2022
Update- I have sent a formal written complaint on Tues 1st March. I will await their response so I can then take to the UK gambling commission and advertising stds authority over unclear T&Cs - I will update here on how it goes. If anyone else has this issue then I would suggest they notify the UK gambling commission (but you have to complain to Sloty 1st)
I thought I would try them again as I am UK player now fully verified. I deposited £2k on a UK debit card on Thurs pm. I won £600 and withdrew onto same UK debit card- I then withdrew. I then got an email saying I had not wagered my deposit of £2k and the w/d was returned - even though I accepted no bonus - this is the email
Dear XXXXX
We regret to inform you that your withdrawal request was declined due to the fact that your deposit was not fully wagered (at least 2000 to complete wagering requirements).
In accordance with our T&Cs, any deposits made into your Account should be commensurate with intended gameplay.
If you do not wish to wager your deposit, we can refund your funds, but an admin fee will be charged as per our T&Cs.
Funds have now been returned to your gaming account.
Please see our Terms and Conditions:
/termsandconditions
Should you have any further questions we have an amazing team that are happy to help via chat, email, and phone!
Best Regards,
Sloty Payments Team
LICENSING AND REGULATION
This website Sloty.com is operated by Genesis Global Limited of 28, GB Buildings, Level 3, Watar Street, Ta’ Xbiex, XBX 1301, Malta. Genesis Global is a company incorporated under the laws of Malta with registration number C65325, that operates under a Class 1 on 4 license number MGA/CL1/1150/2015 issued on 5th August 2016, which is licensed and regulated by the Malta Gaming Authority and also regulated by the UK Gambling Commission, with License Number 000-045235-R-324169-008.
GAMBLING CAN BE ADDICTIVE. PLAY RESPONSIBLY: /responsiblegaming.
On Thursday - I was shocked to recieved this! not sure what "any deposits made into your Account should be commensurate with intended gameplay" means? but I wagered the £2000 as per instructed and made the w/d on thurs pm (same UK debit card . it is still showing as pending - so not even entered the banking system
I will update on how it goes - but as sloty monitor this review it would be good to get an explanation of the term "any deposits made into your Account should be commensurate with intended gameplay." as I am not a lawyer? I think it will help other people
update 27th Feb - just had a mail to say they have released funds - will check my bank but usually a delay. But be very aware if you deposit large sums and win early on and want to quit - they will force you to play through at least 1X. it is in their T&Cs but in my opinion I find this to be unfair - and could possibly encourage players to gamble more than they want to - I have not come across this on other sites
26 de febrero de 2022
Opinión espontánea
Respuesta de Sloty
Hi D B,
Kindly note that as you stated your Withdrawal was processed yesterday the 27th of February 2022, Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Sloty Casino Team
Respuesta de Sloty
Hi Andreanne-Philippe Gregoire-Le,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Sloty Casino Team
Wow I think genesis casinos have finally improved there withdrawal process
I have had bad experience with genesis casino groups in the past but was told by a YouTube streamer that they had been great lately. It took less then 24 hours for the withdrawal to reach my account very impressed and hope this will continue in the future. The new verification process is much better also keep up the great work.
21 de febrero de 2022
Opinión espontánea
Respuesta de Sloty
Hi chris,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Sloty Team
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