Never had a problem withdrawing any winnings,, sometimes takes a few days but have always been paid out
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Consulta las opiniones de los clientes
Leider kann ich auch nichts gutes über dieses Casino berichten warte jezz schon mehr als 1 Monat auf eine Überweisung dess Gewinns bis Dato wird er immernoch Bearbeitet. Hab auch dess öfteren den Supp... Ver más
worst casino ever. uploaded my documents and im still waiting after 3 weeks for it to be verified, this casino is a SCAM do not USE they do not PAY you when you have WON, ive sent 4 emails and ive sti... Ver más
La empresa ha respondido
Been trying to make a withdrawal since October 2021. It’s now July and they have finally managed to make the payment to me. Several poor chat experiences, blocked without reason once also (I self excl... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Sloty casino is an online casino dedicated to delivering an out of this world gaming experience where you will be kept on the edge of your seat, as you enjoy an exhilarating adventure above the clouds.
Información de contacto
Water Street, XBX 1301, Ta' Xbiex, Malta
- sloty.com
Información importante
2,5
Malo
197 opiniones
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They really do love to not pay on withdrawals.
This is the worst experience i have ever had with a casino in my life.
I deposited £100 (not my first deposit) slots seemed stagnant so i withdrew the £100, an hour later i was bored. So i cancelled the withdrawal and went on roulette, won a few times and settled on a £400 withdrawal. this was on or around the 25 or 26th march. Couple of days go by and they lock my account for ( security check) for which they didnt inform me nor have i been told why as of now. then on the 27th i get an email asking to verify which is fine im verified everywhere else i play. so i send my passport, a utility bill photos of card used to deposit and a bank statement, now 5 days later after having to call them relentlessly they now ask for a screenshot of bank statement with the initial £100 transaction which is fine but then ask for a selfie of myself holding passport, now thats going to take another 72 hours to look at. seems like really bad, i had no issue with any genesis casino before this. im so angry. their customer service is atrocious. oh before anyone thinks of this, i cant access livechat on sloty as "there are no agents available"
Edit. Still not sorted. Now they asked for a picture of me holding my passport. On the 7th they asked. I sent that picture on the 2nd. You say your agents are available 24/7 but they havent been available at all via slotys website. But conveniently available on your sister site which is where i have to only to get no help. Every single email you send me i respond rapidly but i then have to wait 3 to 4 days for a solitary response. That wait time alone is dreadful. My account is still blocked with no explanation. Something your reply hasnt mentioned. You have evaded most of my issues and focussed on why your able to ask for a selfie.
2 de abril de 2020
Opinión espontánea
Respuesta de Sloty
hi Karl,
thank you for reviewing us.
Sometimes verification process can take a bit longer than usual due to additional documents that might be requested like in your case.
Please note that this is anyway part of our Terms and Conditions accepted by your self upon registration. In this case, we kindly invite you to double-check clauses 5.5 and 5.6 of our Terms and Conditions.
Also we are sorry you did not have the chance to have a chat with our Customer Support, we are active 24/7 and we are always available, if the livechat is busy in that moment do no hesitate to contact us via phone or email and you will receive all the assistance you need :).
Regards,
Sloty Team
Wow dead spin after dead spin no…
Wow dead spin after dead spin no bonuses on games not an enjoyable casino at all
29 de enero de 2020
Opinión espontánea
Respuesta de Sloty
Hi Albenorabbitsxoxo,
thanks for sharing with us your experience.
We are sorry to see that you did not have good luck while playing with us.
As you know, we are a regulated Casino and constantly monitored by the relevant authorities in order to provide fair gameplay to all our players.
Bear in mind slots can't know if you won or lost during your last spin, every game round is generated randomly from the Random Number Generator.
We hope this clarifies everything, anyway please feel free to contact us for any additional info or request and we would be more than happy to assist you.
Regards,
Sloty Casino Team
Schlimmer geht immer ODER AUCH NICHT…
Schlimmer geht immer ODER AUCH NICHT 😂. Ich hatte viel Langeweile, Zeit und ein paar Kröten übrig um damit Schandtaten zu begehen. Man sollte dem Casino den Gar ausmachen. Einen high Roller und dann einfach GAR NICHTS mehr. Ich dachte mir zwischendurch immer mal wieder "ach guckste mal vielleicht macht das ja doch mal Bock hier zu zocken". Das Ende vom Lied war dass ich am liebsten ein Antiaggressionstraining besucht hätte. Geht gar nicht. Beispiel bei 25€ Einzahlung auf 10 cent gespielt, ich hab eh nicht mit Gewinnen gerechnet aber dass da maximal alle 10 Runden mal was passierte und dann höchstens ein paar Cent mehr als mein Einsatz bis runter auf 0, ist wirklich lächerlich. Hab es dann auch echt drauf angelegt und ein "bisschen" mehr eingezahlt. Fazit: Der schuppen ist richtig .acke und das Geld mehr als raus geschmissen weil der Spaß eher Richtung Gefrierpunkt geht. Da habe ich mehr Spaß wenn ich ne weiße Wand anschaue. Es gibt gute Casinos aber dieses gehört definitiv nicht dazu und anschließend sieht man wie man sich auf die meisten Internetbewertungen verlassen kann nämlich gar nicht. Fallt nicht drauf rein
27 de enero de 2020
Opinión espontánea
Respuesta de Sloty
Hi Vanessa,
thanks for reviewing us and share your experience.
We are sorry to see that you were not lucky but please bear in mind that every game round is unique and it is generated by the RNG (Random Number Generator), this means that every slot has no 'memory' and can't count if you lost or win at the previous spin.
If you have any other questions, please feel free to contact us and we would be more than happy to assist you further.
Regards,
Sloty Team
No payment yet
No respond to my emails , keep sending me the same email over and over . No money yet £250
23 de enero de 2020
Opinión espontánea
Respuesta de Sloty
Hi Claudio,
thanks for taking the time to review us.
Please note that we checked your account and we can see that your withdrawal has been correctly approved on the 24th of Jan 2020, after the verification process has been completed.
Please note that it can take up to 5 working days to reach you, feel free to contact us if anything else needed.
Regards,
Sloty team
Das ist das schlimmste online casino…
Das ist das schlimmste online casino was ich jemals gespielt habe . Ich hab ein gewimm gehabt von 3000€ aber ich konnte nur 2000€ erstmal auszshlen lassen, dann musste ich mein Konto verifizieren lassen obwohl ich sowort Überweisung eingezahlt habe. Dann habe ich meine Unterlagen geschickt nach 4 Tage hab ich eine email bekommen ich sollte meine Kontoauszüge schicken wo drauf steht Name Konto Nummer und das ich eingezahlt habe. Ich kann das nicht nachvollziehen,bei Sloty muss Mann nur einzahlen aber nicht gewinnen dann kommen die Problem ich würde es jeden raten Finger weg von ihr am liebsten hätte ich 0 sterne geben
19 de diciembre de 2019
Opinión espontánea
Respuesta de Sloty
Hi I,
thanks for taking the time to review us and we are sorry o understand that the verification process did not satisfy your expectations.
Please note that it is stated on our T&Cs that every customer has to be verified upon registration, deposit or withdrawal.
Please note that by signing up on our website you agreed and accepted our T&Cs.
Please do not hesitate to contact us if you need further info or assistance.
Regards,
Sloty Team
THEY WONT PAY YOU!
Extremely unprofessional and untrustworthy company. AVOID AT ALL COSTS!!!
The worst casino company I have ever dealt with. I have signed up to several Genesis owned casinos and if you make any profit they will find any excuse in their shady t's and c's to take it away. Withdrawals will take weeks and you will receive no help from customer support. I have been waiting for over 2 weeks for "regular checks' on a withdrawal. I COULD NOT ADVISE MORE THAT YOU AVOID SLOTY AND OTHER GENESIS OWNED CASINOS. THEY ARE CRIMINALS.
Edit: Reply to response: does it also say in your terms and conditions that you can hold our money for as long as you like without giving a valid reason.. make ID and verification an unnecessarily difficult and time consuming experience rejecting documents for any and every reason you can think of.. not pay winnings by finding loop holes in your own utterly unfair and completely biased set of rules to serve your own selfish gain and nothing else.. how about you just pay out on time and fairly like other sites before you get found out and shut down genesis!
2 de octubre de 2019
Opinión espontánea
Respuesta de Sloty
Hi Brad,
we are sorry to see those words against us, please note that we always make sure that our T&Cs are 100% understandable and clear, this is because every single customer has to understand while reading through them what are the rules. Do not forget that every single player MUST accept the T&C and read them upon registration. If you registered with us and played this means that you already read and accepted them as mentioned at point '1.3. Please read the Terms carefully before accepting them. If you do not agree to accept and be bound by the Terms please do not open an account or continue to use the Website. Your continued use of the Website constitutes acceptance of the Terms.'
If you need further assistance or you have queries regarding your Withdrawal do not hesitate to contact us, we will be more than happy to help you.
Regards,
Sloty Team
Stay well clear they will never pay out…
Stay well clear they will never pay out and should be shut down appalling outfit.
7 de junio de 2019
Opinión espontánea
Respuesta de Sloty
Good afternoon Callum97,
We are really sorry to read this review, we as a regulated Casino, always operated clearly and following the guidelines provided by our licences. This means that we always act clearly following our Terms and Conditions. So if you have any questions or you need info, please feel free to contact us, we will be more than happy to help you further.
Regards,
Sloty Team
Not deserve even for one star...
Not deserve even for one star...
Unfortunately i had same problem with verify account before withdraw money like some people here.Process of this is horryfic and so looong, customer service is useless and not helpful at all. If you got some money to be withdraw ,they doing everything to keep money on your account,( of course you must lose it :)not withdraw :( thats why;;),they making lot of problems with verify account even if you send all documents what they need.I still waiting for my money from them, Worst casino ever!!! Dont spend there even 1p.!
14 de mayo de 2019
Opinión espontánea
Respuesta de Sloty
Good afternoon Misio gamebler,
thanks for reviewing us, please note that as per our Terms and Conditions all the customers signing up in our Casino have to verify their account. Please find the T&C point as follow '5.5. The identity of the player will be verified upon registration, deposit and/or withdrawal as required by regulations.' regular checks can sometimes take a bit longer than expected, please feel free to contact us if you need further information.
In the meantime, we wish you a lovely day ahead.
Sloty team
Reines Abzocker Casino
Reines Abzocker Casino. Mehrmals eingezahlt als Neukunde und nichts gewonnen nicht mal einen kleinen Gewinn. 100 Euro weg. Finger weg von diesem Mafia Unternehmen
18 de enero de 2019
Opinión espontánea
Respuesta de Sloty
Hi Dascha,
thanks for reviewing us, we are really sorry that you had a bad luck on our Casino.
We hope you understand that we as a Casino operating under the MGA, UKGC and SGA licenses do not act as you are describing us.
Please feel free to contact us if you need further information or clarity.
In the meantime, we wish you a lovely day.
Regards,
Sloty Team.
AVOID AT ALL COSTS
AVOID AT ALL COSTS. Won 300 quid on free spins ,they confiscated the 200 and never accepted the withdrawal of the 100 after I waited over a week.
SCAM SCAM SCAM.
11 de octubre de 2018
Opinión espontánea
You can pump money in to a game and get…
You can pump money in to a game and get absolutely nothing back. I have never experienced this on any other gaming sites. Also customer service is extremely poor and take forever to get back to you
4 de septiembre de 2018
Opinión espontánea
Sloty zählt für mich zu einem meiner…
Sloty zählt für mich zu einem meiner Favoriten an Casinos. Es wird eine sehr gute Spielqualität angeboten und es macht richtig Spaß dort. Auf höheren Einsätzen bekommt man hier auch schöne Bildchen zu sehen. Auszahlung und Verifizierung erfolgt sehr schnell. Alles prima.
Wer für sein Geld was erleben möchte, ist hier gut aufgehoben. Schön, das es wenigstens noch Casinos gibt, die auf fairer Ebene betrieben werden. Das ist jedenfalls meine Erfahrung.
14 de mayo de 2018
Opinión espontánea
Respuesta de Sloty
Hi The cores,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Sloty Team
Not Paying Out On Wins!!!!!!! MUST READ FOR ALL ONLINE GAMBLERS
I deposited 50.00£ and received £50 bonus.. With this i was able to win upto £2900. This amount was shown available to withdraw, i did this and had to provide information of identification of card/address/photo.. I then had to wait for authorisation (upto 48hrs) i had an email back in the same day stating:
We hope this email finds you well.
We regret to inform you that your winnings have been removed due to a breach of the bonus's Terms and Conditions during your game play.
You placed bets 6 up to 7.5 which is not allowed when playing with a bonus money. Your initial deposit is back in your account
Sincerely,
Sloty Support
I email them back asking what the heck is going on, the live chat people sent details of the info to me below..
10. The maximum bet allowed when using a bonus (until wagering requirements are met) is:
Slots and Video Slots - €5 per bet.
Any other game - €30 per bet.
Failure to follow this may result in forfeiting any winnings.
IF this is the case then gambling of bets £5 or above should not be an option that is available to people whilst using the bonus feature.
Im truly not happy with this at all, and surely im not the only person for this to happen to..
21 de febrero de 2018
Opinión espontánea
Very nice casino with very good payout …
Very nice casino with very good payout games.
1 de septiembre de 2017
Opinión espontánea
Respuesta de Sloty
Hi Gokila,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Sloty Team
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