smafan.com Opiniones 

Respuesta de smafan.com

25 may 2023

Hello Carol.

Thank you for your review! We're delighted to hear that our team kept you informed throughout the delivery process of your open box item. We understand the importance of transparency and ensuring that all parts are included to provide a seamless and satisfactory experience.

We're glad to know that you are very happy with your purchase. Your satisfaction is our priority, and we appreciate your feedback.

If you have any further questions or need assistance in the future, please don't hesitate to reach out. We value your business and are here to help. Thank you for choosing smafan.com, and we hope you continue to enjoy your purchase!

Respuesta de smafan.com

24 may 2023

Hello Ersin.

Thank you for sharing your wonderful experience with us! We're thrilled to hear that you ordered multiple smart ceiling fans from smafan.com and upgraded all the fans in your home to smart DC fans. We're glad that our positive customer service and competitive prices have made you a repeat customer.

It's great to know that you're enjoying the quiet operation of the fans, thanks to the DC motors. We're glad that the app has made controlling the fans and adjusting the lighting features more convenient for you. We appreciate your feedback about the yellow and white color control, as well as the ease of dimming and contrast adjustment.

We apologize for any occasional WiFi signal weak warning you may have received, but we're glad it hasn't caused any significant issues. If you encounter any difficulties in the future, please don't hesitate to reach out to our customer service team for assistance.

If you have any further feedback or questions, please feel free to contact us. Thank you for choosing our smart ceiling fans, and we value your continued support as a happy customer!

Respuesta de smafan.com

16 may 2023

Hello Peter.

Thank you for your feedback! We appreciate your suggestion regarding the length of the AC/DC cord that attaches to the fan. We understand that different installations may require varying cord lengths, and we value your input.

We continuously strive to improve our products based on customer feedback, and your suggestion will be taken into consideration for future product development. We apologize for any inconvenience caused by the current cord length.

If you have any further feedback or questions, please don't hesitate to reach out to us. We're here to assist you and ensure your satisfaction. Thank you for choosing our fan, and we appreciate your business.

Smafan.com

Respuesta de smafan.com

15 may 2023

Hello Ted.

Thank you for your review! We're delighted to hear that the installation of your fan was easy and that you're satisfied with the quiet motor. We understand the importance of a peaceful and comfortable environment, and we're glad our smart ceiling fan meets your expectations in that regard.

We apologize for the inconvenience caused by the missing screws, but we're glad to hear that you had spare screws available to complete the installation. If you like, we can send the screw kit replacement to you.
If you encounter any further issues or need assistance in the future, please don't hesitate to reach out to our customer service team. We're here to ensure your satisfaction with our products.

Thank you for choosing our smafan.com and taking the time to share your feedback. We appreciate your business and hope to continue providing you with high-quality products and excellent service.

Respuesta de smafan.com

Actualizada el 13 may 2023

Hello Danny.

Sorry for the such awful experience. I sincerely apologise for this.

We understand how frustrating it can be when there are discrepancies in shipment dates, and we sincerely apologize for any inconvenience caused. We strive to provide accurate and reliable shipping information to our customers, and we're sorry if there was a miscommunication in this case.

We always aim to deliver orders as promptly as possible, but occasionally, unforeseen circumstances can cause delays. We apologize for any disappointment or frustration this may have caused.

According to your review, it was courier company that called get the shipment early but it delivered on the original day. We promise to ship within 12-24 hours after receipt of the order (except weekends and holidays).

But we can't guarantee when it will be delivered, because it depends on the Courier company(FedEx). If there is any shipment exception, we will try to contact the FedEx to follow up, and be sure to ask them to deliver the products to customers in time.

What you talked about shipping early, shipping on the original day, these mean the packages were arriving at the FedEx local facility (early/on time), instead of your location. Hope you will understand this is not our mistake.

Thank you for your understanding, and we appreciate your patience. We value your business and hope to have the opportunity to serve you better in the future.

Regards,
Hugo
Smafan.com

Respuesta de smafan.com

10 may 2023

Hello Michael.

Thank you for your review! We're pleased to hear that your order of 5 fan remotes was shipped correctly and arrived within a good shipping time. We take pride in accurately fulfilling orders and ensuring timely delivery.

We're also glad that the product matched the listing and met your expectations. At smafan.com, we strive to provide accurate product descriptions and deliver on our promises.

Thank you for choosing us for your fan remote needs and for taking the time to share your positive experience. If you have any further feedback or questions, please don't hesitate to reach out to us. We appreciate your business and hope to serve you again in the future.

Respuesta de smafan.com

25 abr 2023

Hello Dianne.

Thank you for your review! We're delighted to hear that you were impressed with the technology of the smart ceiling fan, even though it was a new experience for you.

At smafan.com, we strive to provide our customers with innovative and advanced technology that enhances their overall fan experience. We understand that new technology can sometimes be intimidating, but we're always here to help and answer any questions you may have.

Thank you for choosing us for your fan needs and for taking the time to share your positive experience with others. If you have any further feedback or questions, please don't hesitate to reach out to us. We appreciate your business and hope to serve you again in the future.

Respuesta de smafan.com

25 abr 2023

Hello Donna.

Thank you for your review! We're so glad to hear that you love your two ceiling fans and that you had a great experience with our customer service team. We apologize for any inconvenience caused by the shipper, but we're pleased that our team was able to promptly correct the issue for you.

We take pride in providing exceptional customer service and we're happy to hear that we met your expectations. We look forward to serving you again in the future and providing you with the higher level of quality and service that you've come to expect from us.

Thank you for choosing smafan.com for your fan needs and for taking the time to share your experience with others. If you have any further feedback or questions, please don't hesitate to reach out to us. We appreciate your business and hope to continue to be your go-to source for high-quality fans.

Respuesta de smafan.com

24 abr 2023

Hello Phila

Thank you for your kind review! We're thrilled to hear that you found our ordering process easy and reliable, and that you were able to take advantage of our unbeatable prices on two fans.

We're glad that you found our shipping process to be super fast and that our tracking updates were helpful to you. We understand how important it is to stay up-to-date on your delivery status, and we're committed to providing our customers with a seamless and stress-free shopping experience.

Thank you for choosing us for your fan needs and for taking the time to share your positive experience with others. If you have any further feedback or questions, please don't hesitate to reach out to us. We appreciate your business and hope to serve you again in the future.

Respuesta de smafan.com

18 abr 2023

Hello Frank.

Thank you for taking the time to share your experience with our product and service! We're glad to hear that the smart ceiling fan fan arrived on schedule and that you found it to be a high-quality unit. We take great care in designing and manufacturing our products to ensure that they meet our customers' high standards.

We're also thrilled to hear that your electrician was able to install the ceiling fan successfully and that it works great. Our goal is to provide our customers with products that not only look great but also perform well.

If you have any further feedback or questions, please don't hesitate to reach out to us. Thank you again for your support and for choosing smafan.com

Respuesta de smafan.com

18 abr 2023

Hello Mary.

Thank you for your review! We're delighted to hear that you love our fan and found it easy to install. We strive to create products that not only function well but also enhance the aesthetics of your space.

We're glad that our smart ceiling fan meets your expectations and that you find it pretty. Your satisfaction is our top priority and we appreciate your support. If you have any further feedback or questions, please don't hesitate to reach out to us. Thank you again for choosing smafan.com!

Respuesta de smafan.com

21 mar 2023

Hello,Mahathi,

Thank you for taking the time to leave a review about our fan. We're thrilled to hear that you found it easy to install and appreciate this smart ceiling fan.

At smafan, we strive to create products that are not only functional but also intuitive and user-friendly. We understand how important it is for our customers to be able to install and use our products easily, so we're glad to hear that our fan met your expectations in that regard.

We hope that our fan continues to meet your needs and expectations, and we appreciate your business. If you have any questions or concerns in the future, please don't hesitate to reach out to us. We're always here to help.

Thank you for choosing our smafan.com, and we look forward to serving you again in the future.

Respuesta de smafan.com

Actualizada el 15 mar 2023

Hello Tami. Thanks for leaving a valuable review for us.

We are sorry to hear about the difficulties you experienced with your recent purchase of a downrod from our store. We understand how frustrating it can be to have an item that does not appear to be compatible with your fan.

From your message we knew that you had a low profile ceiling fan. Downrod can't no be installed with a flush mounted ceiling fan. We should have underlined this key point to you at first.

Regarding the return of the downrod, we apologize for any confusion regarding our refund policy. We strive to make our policies clear and transparent, but we understand that sometimes there can be misunderstandings. We do charge an operations fee for refunds that are not related to a quality issue, as stated in our return policy.

To be honest, recently, we decided not to return the returned accessories like downrod, remote, pcb, but to refund customer directly after deducting the operation fee. This is to reduce the chance of accidents caused by our returns and reduce the cost. This operation fee is actually the return shipping cost for the returned products, if you persist to return item and get a refund, we can help you with these.

Now that because it is not the quality issue of the downrod but it's your low profile ceiling fan that can't not install with a downrod, you will pay the return shipping cost, which equals the operation fee.

Please know that we take customer feedback seriously and will take steps to improve our instructions and communication with customers to prevent similar issues from occurring in the future. We appreciate your honest feedback, and we hope to have the opportunity to serve you better in the future.

About the instruction of installing a downrod with a ceiling fan, you can find it in your ceiling fan's package, instead of from a downrod package. Of couse, you bought a low profile ceiling fan, so that it would not teach you how to install a downrod with your flush mounted ceiling fan.

Item Price: $32
Shipping cost: $9.9 (Order item subtotal over $39 will enjoy free-shipping, but this order won't)
Total: $32+$9.9=$41.9

Because it is not the quality, we will deduct operation fee/return shipping cost from refund. It depends on your choice. You can choose return the item or keep it. The amount will not change.

Operation fee=$4.31
Return Item Price: $32
Shipping Cost will not refund, which was received by UPS
Refund Amount: $32-$4.31=$27.69

Please do not add the shipping cost as your refund. You paid shipping cost for send item to you when you placed order, instead of returning.

Hope you will choose smafan.com again. We wish you have a good experience next time.

Respuesta de smafan.com

8 mar 2023

Hello Kevin.

I am sorry that our product could not satisfy you. We saw that you only bought a downrod on SF#4123 at smafan.com. Please note that the downrod is only suitable Carro DC ceiling fan. It would not match if your ceiling fan is not Carro brand and not DC ceiling fan. This information can be seen at product listing.

If you have any problem, please contact us via cs@smafan.com.
Hope you will choose smafan.com again.

Respuesta de smafan.com

27 feb 2023

Hello Arthur,

Thank you for sharing your positive experience with us. We are thrilled to hear that you are pleased with your three smart ceiling fans that you have purchased from smafan over the past 2 months. We are glad that our products met your expectations in terms of style, functionality, and pricing.

We're glad to hear that our customer service team was able to help you resolve any problems that you have encountered. At Smafan, we take pride in our commitment to customer satisfaction, and we're happy to hear that we were able to meet your expectations.

We appreciate your loyalty and support, and we hope to continue serving you with high-quality products and excellent customer service. If you have any further questions or concerns, please do not hesitate to reach out to us.

Thank you again for choosing Smafan.

Respuesta de smafan.com

Actualizada el 25 feb 2023

Dear Lilly,

Thank you for taking the time to share your experience with us. We apologize for the issues you experienced with your fan's LED lights and lampshade. We're glad to hear that our customer service team was able to assist you promptly in resolving the LED light issue and provide you with a replacement lampshade.

As a seller, we take pride in our commitment to customer satisfaction, and we are thrilled that you found our customer service fantastic. We always aim to provide our customers with quick and efficient solutions to any issues they may have, and we're glad that we were able to meet your expectations.

If you have any further questions or concerns, please do not hesitate to contact us. We are always here to help and ensure that you have a positive experience with our products and services.

Thank you for choosing smafan, and we look forward to serving you again in the future.

Best regards,
Hugo

Respuesta de smafan.com

21 feb 2023

Thanks for leaving us a review.

Satisfying customers is my duty. I hope all customer will have the best purcahsing and using experience. Although you applied for a return because our products are not perfect enough for you, I am still happy that we have customers like you.

Hope you will choose our smafan again

Respuesta de smafan.com

17 feb 2023

It is a fantastic review for us! Hearing you have purchased second time at our smafan, we are all lucky that having you such a loyalty customer! Our product are in low price but high quality. All products would be sent out in the next day when order is placed.
Thank you for your strong support to our store. With your encouragement, we will make more products. Welcome to smafan again!

Respuesta de smafan.com

16 feb 2023

Thank you for leaving such a great and kind review for us, Nick.
We are glad to see that you think our fan and light are nice. Made of great material, the smart ceiling fans at smafan.com are always within high quality and modern design. And thanks to the powerful DC motor, the ceiling fan has 10 speed for multiple requiements to get cooling.
Appreciate again! Sincerely hope you will choose smafan again. :)

Respuesta de smafan.com

14 feb 2023

Thanks for leaving review for us.
We are sorry about that our product does not satisfy you. If you want to connect your ceiling fan with Google home APP, you would have to connect Carrohome APP first. If you still could not connect, please contact us via email cs@smafan.com. We will give you a further assistance.