We ordered a fire for a media wall my husband is making. Smallbee prices were very competitive, they have many designs and sizes. There is lots of information on their website with regards to siz... Ver más
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Consulta las opiniones de los clientes
Got our delivery today, not built into a media wall yet, but we ordered the 70 inch 3 sided fire with the crackling sound. This was delivered in days, the quality is excellent and we are absolutely ov... Ver más
Absolutely love the fire and great value for the money. Easy transaction and kept updated on delivery times. 5 Star company and highly recommended. Many thanks
Easy simple buying options, fast delivery. Not yet fitted but looks good. I would definitely not hesitate to recommend.
Información sobre la empresa
Escrito por la empresa
Welcome to Smallbee, where innovation, comfort, and style come to life in every electric fireplace, garden cooker, heater, and fan lamp we craft. Established in 2006 in the heart of the UK, we're dedicated to transforming your home and garden into a haven of warmth and elegance.
Información de contacto
Reino Unido
- service@smallbee.co.uk
- smallbee.co.uk
4,5
Excelente
344 opiniones
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Electric fire
Very good product I had a issue with one of the panels but the customer service was brilliant and it was resolved very professional would definitely recommend
12 de julio de 2025
Opinión espontánea
Respuesta de smallbee.co.uk
Dear Leslie Smith,
Thank you so much for your kind review! We’re glad to hear that you’re happy with the product and that our customer service team was able to resolve the issue promptly and professionally. We truly appreciate your recommendation and your support. If you ever need anything in the future, we’re always here to help!
Best Regards,
Smallbee
great fire place unit
28 de octubre de 2025
Respuesta de smallbee.co.uk
Dear Darren,
Thank you for your feedback! We're delighted you love your fireplace — hope to serve you again soon.
Best Regards,
Smallbee
Super fast delivery
Super fast delivery, a great looking fireplace and very well priced!
27 de octubre de 2025
Respuesta de smallbee.co.uk
Dear Matt,
Thank you so much for your positive feedback. We are delighted to hear that you’re happy with the fast delivery and the look of your new fireplace. We truly appreciate your support and hope to serve you again in the future.
Best Regards,
Smallbee
Ordered a Fireplace on Monday 27th…
Ordered a Fireplace on Monday 27th October, had a promotion of free gift with it, Susposed to retail at £99.99. Email of despatch via Royal Mail of free gift. Received Free gift, If I'd paid £99.99 I would have sent it back, absolute rubbish. Christmas wire metal boxes with LED Lights and gold bows, 2 bows missing, covered in glitter , just look at it and the area is covered in shiny stuff, worth about £10. If you'd like to arrange a courier I'll send it back. Well anyway emailed customer services on Tuesday ( 8 days later ) to chase Fireplace, got automated response to track via courier website. Did so, 2 details, first order received in Bolton, despatched to K , yes K, on Monday. Very helpful. Tried to phone said couriers 6 times on the mobile supplied, no answer, emailed , no answer. Emailed Smallbee again , so they can chase this up, since my contract is with them and not some courier company. No reply. Can't ring them because they don't have phone lines. So I will ring my credit card provider tomorrow and get my money back. Will never use this company again, customer service non existent, if you have a problem with stock, let customers know, it's not hard, even update your website, don't take money then go silent, and expect the customer to do all the work. Buy from this company at your own peril. Don't believe the positive amazing customer service , I did, can easily be fake.
6 de noviembre de 2025
Opinión espontánea
Respuesta de smallbee.co.uk
Dear Mike Oliver,
Thank you for taking the time to leave your feedback, and we’re truly sorry for the experience you’ve had.
Regarding the free gift, although it was complimentary, it is the same quality as the item we normally sell. We’re very sorry that the one you received arrived with missing bows and did not meet expectations. Please get in touch with us so we can arrange a replacement or another solution for you.
As for the fireplace, we sincerely apologise for the delay and the lack of tracking updates. We have already contacted the courier and asked them to arrange delivery as soon as possible. Unfortunately, we weren’t notified by the carrier about any delivery issues, which is why we were unaware of the delay earlier.
We understand your frustration about the response time. While we don’t offer phone support, we did receive your message yesterday and have replied. Due to a high volume of enquiries recently, our responses have been slower than usual, and we truly appreciate your patience.
Please rest assured that we are a reputable company, and all positive reviews are written by verified customers. We are committed to resolving this matter for you, so please reply to our email and we will continue to assist you until everything is sorted.
Best Regards,
Smallbee
I have only given 4 stars as the…
I have only given 4 stars as the fireplace has not been fitted yet. From what I can see I think it will look amazing - but won’t know for sure until installed
22 de octubre de 2025
Respuesta de smallbee.co.uk
Dear Sarah,
Thank you so much for your feedback! We’re delighted to hear that you’re happy with the look of the fireplace so far.
Once it’s fully installed, we hope it turns out just as amazing as you expect. If there’s anything you need during or after the installation, please feel free to let us know—we’re always here to help.
We’d also love to hear how you find it once it’s fitted!
Best Regards,
Smallbee
Respuesta de smallbee.co.uk
Dear McDonough,
Thank you for your great review! We’re thrilled to hear that you’re pleased with your purchase—and even happier that this is your second one with us.
We truly appreciate your continued support. If there’s anything else you need, we’re always here to help.
Best Regards,
Smallbee
Very easy to Oder and quick to deliver
Very easy to Oder and quick to deliver
Great quality love the look of the fire
Would recommend this company
19 de octubre de 2025
Respuesta de smallbee.co.uk
Dear Andrew Hyde,
Thank you so much for your kind feedback! We’re delighted to hear that you’re happy with the shopping experience and love the look of your new fire. Your recommendation means a lot to us! We look forward to serving you again soon.
Best Regards,
Smallbee
Lovely fire really pleased would…
Lovely fire really pleased would definitely recommend
22 de octubre de 2025
Opinión espontánea
Respuesta de smallbee.co.uk
Dear Lisa Towns,
Thank you so much for your lovely feedback! We're delighted to hear that you're pleased with the fire and would recommend us. Your support means a lot to us, and we hope you continue to enjoy your purchase. If you need anything in the future, we’re always here to help.
Best Regards,
Smallbee
Excellent service
Excellent service
Delivery was quicker than expected
Very happy with our purchase of 80 inch panoramic fire
Perfect
27 de septiembre de 2025
Respuesta de smallbee.co.uk
Dear Vanessa Dodd,
Thank you so much for your wonderful feedback! We’re thrilled to hear that the delivery was faster than expected and that you’re happy with your 80-inch panoramic fire.
It means a lot to us to know you’re satisfied with both the service and the product.
We hope you enjoy it and look forward to serving you again!
Best Regards,
Smallbee
Stunning fire but remote doesn’t work
Stunning fire good value for money shame the remote doesn’t work at to download app on my phone to work it 🤯
23 de septiembre de 2025
Respuesta de smallbee.co.uk
Dear Kimberley Morgan,
Thank you for your feedback.
This fireplace can be operated either by the remote control or through the mobile app. If the remote isn’t working properly, please feel free to contact us at smallbee.co.uk, and we’ll be happy to help resolve the issue as soon as possible.
Best Regards,
Smallbee
Respuesta de smallbee.co.uk
Dear Scott Bowater,
Thank you so much for your kind words! We’re delighted to hear you’re happy with both our service and product. We truly appreciate your support and hope to serve you again soon.
Best Regards,
Smallbee
Would recommend this company
Item shipped very quick a nice and smooth transaction dealing with this company, thanks
22 de septiembre de 2025
Respuesta de smallbee.co.uk
Dear Mr Kevin Mcquade,
Thank you for your kind review! We’re glad to hear that the delivery was quick and the whole process went smoothly. It was a pleasure serving you, and we really appreciate your support. Thanks again and we hope to see you soon!
Best Regards,
Smallbee
Respuesta de smallbee.co.uk
Dear John Greenwood,
Thank you for your feedback! We’re glad to hear you were happy with our service. We appreciate your support and hope to serve you again soon.
Best Regards,
Smallbee
Great service
Really happy with the service and the purchase. Prompt no fuss delivery. Will use again
18 de septiembre de 2025
Respuesta de smallbee.co.uk
Dear Trevor Stroud,
Thank you for your wonderful review! It’s great to know you’re happy with our service and prompt delivery. We look forward to welcoming you back soon.
Best Regards,
Smallbee
Gorgeous fire and great value!
Got a beautiful electric wall hung fire and cabinet from Small Bee and love them both! Great quality and superb value! Will definitely use them again!
Highly recommend!
27 de diciembre de 2024
Respuesta de smallbee.co.uk
Dear Rhonda-Jayne Bailey,
Thank you for your wonderful review! We’re delighted that you’re happy with both the fire and cabinet. Your support and recommendation mean a lot to us — we hope to welcome you back soon.
Best Regards,
Smallbee
Excellent service product I ordered…
Excellent service product I ordered epsulkly brilliant and great price and delivered on time fireplace is great thanks smallbee great service will come back to you soon again
19 de septiembre de 2025
Respuesta de smallbee.co.uk
Dear Gm Qureshi,
Thank you for your wonderful review! It’s great to know you’re happy with the product, delivery, and service. We really appreciate your trust in SmallBee and look forward to your next visit.
Best Regards,
Smallbee
From start to finish impeccable service
From start to finish impeccable service
19 de septiembre de 2025
Respuesta de smallbee.co.uk
Dear Customer,
We truly appreciate your feedback! It’s wonderful to hear that you found our service impeccable from start to finish. We hope to welcome you back again soon.
Best Regards,
Smallbee
Very good and will tell more people…
Very good and will tell more people about this company and recommended to everybody
24 de septiembre de 2025
Respuesta de smallbee.co.uk
Dear John Cook,
Thank you so much for your wonderful feedback and for recommending us! We're so glad you had a great experience. We look forward to welcoming you back again soon!
Best Regards,
Smallbee
Great fire and the colours are brilliant
Great fire and the colours are brilliant
24 de septiembre de 2025
Respuesta de smallbee.co.uk
Dear Mr Ellis,
We're thrilled that you’re pleased with the fire and its beautiful colours! Thank you for your support — we hope to see you shop with us again soon.
Best Regards,
Smallbee
No sign of my order.
Have the same issue as another reviewer, ordered fire 7 days ago and should have been delivered on Saturday but never arrived, and no update
7 de octubre de 2025
Opinión espontánea
Respuesta de smallbee.co.uk
Dear JHL,
We’re really sorry to hear about the delay. Unfortunately, we’re unable to locate your order based on the information provided. Could you please contact us at service@smallbee.co.uk with your order number and full name? Our team will be happy to look into this for you as soon as possible.
Best Regards,
Smallbee
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