SmartCover Opiniones 1145

TrustScore: 3 sobre 5

3,1

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Have made several purchases of the FFP2 masks and found them comfortable and fairly well sealing however the nose wire breaks after a few weeks and washes which then ruins the seal, especially if you... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Ich habe dieses Mal über Apple Pay 3 Masken zum Sonderpreis bestellt aber weder eine Bestätigungsemail bekommen, noch hat jemand auf meine Nachfrage-EMail reagiert? Das Geld ist aber auf dem Konto a... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Ordered earplugs but they didn't arrive after almost a month so I had contact with customer support. At first the support wasn't very helpful but at second contact I was helped adequately. Most likel... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The FFP2 masks are great. Adjustable ear elastics, nose bridge make for a good fit. Not quite as good a shape after washing but that's true of most reuseable masks. Recommended if you want to prote... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de accesorios de moda

Sobre SmartCover

Escrito por la empresa

Shop Best Sellers
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Buy Smartcover
Buy reusable FFP2
Contact Customer Care

About Smartcover

Great solutions to everyday problems. Sleep, travel, study, productivity, and health. We got you covered.
As you continue to choose SmartCover you’ll continue to make a difference in the lives of individuals around the globe. We are conscious of the people and communities they strive to serve and seek to give back in unique and creative ways.


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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Valorada con 1 estrellas sobre 5

Scary

No invoice, only received part order, annoying emails (I know u can select no emails), and now they send me = This year UK officials warn that the flu may have multi-dominant strains, which will render the flu vaccine useless since it targets a single variant. Nothing like scaring us to buy a mask etc!!

15 de octubre de 2021
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Respuesta de SmartCover

Hi Richard , We’d like to learn more about your specific situation and make this a better experience for you. If you wouldn’t mind sending us an email at psn@viceroy.so at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your trust.

Valorada con 5 estrellas sobre 5

Delayed - but worth it!

Ordered five masks for myself and the family to use on an upcoming holiday - sadly they didn't arrive in time due to dirty old COVID delaying shipping (grrr).

Even though it wasn't SmartCover's problem or fault, when I reached out for help the team (Angela and Rita) were super helpful in tracking down the parcel and giving the carrier a hurry up. The package finally arrived the day before we got back from holiday (oh the irony). Same day I also got an email from Rita (who it turns out had kept an eye on the tracking) to check that I had received it - absolutely fantastic customer service, I've literally never had a better experience!

Oh and the masks are outstanding too, I had one earlier generation mask, these new ones are far superior with nose wires and ear toggle thingies, and are more comfortable all-round. We also got a bonus jar of vitamin C immuno gummies - they're amazing and super yummy, even the kids like them!

If you're wondering if these ones are the ones to get? Yes, yes they are. Not only are the masks comfy and safe, the team behind them really care.

15 de octubre de 2021
Opinión espontánea
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Respuesta de SmartCover

Hi Matt, thanks for taking the time to leave a review about your experience with SmartCover. I'm sorry that you weren't able to use them on your holiday, but pleased that we were still able to provide a resolution and the masks arrived in the end!

Angelo and Rita are great assets of ours - they're always looking out for our customers so it's lovely to hear about their dedication from you. Thank you again for leaving such kind feedback. :)

Valorada con 5 estrellas sobre 5

Consideration

Recently l had trouble with an order that l thought was incorrect. Now l'm not totally sure, l contacted customer service and Angelo did his utmost to sort it out, however l was a bit "technically challenged" to give him all the info he asked for. After many prompt emails Angelo decided to give me a code for a discount on my next order, which l accepted. He was very genuine and sincere, an asset to the company in many ways l feel. Thanks again for your patience and understanding. Bless you and stay safe. Ann 😊

13 de octubre de 2021
Opinión espontánea
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Respuesta de SmartCover

2 minutes ago
Thank you for your review, Ann. We're glad to hear that Angelo was able to resolve the issue and we appreciate your feedback on his customer service skills.

We take pride in our customer service team and it's great to know they are going above and beyond! Thank you again for taking the time to leave this review--we hope you'll come back soon! :)

Valorada con 5 estrellas sobre 5

Well worth the wait

Disposable face masks are easy to find, mostly littering the streets. Not wanting to contribute to the problem, I did a fair bit of research before deciding upon the SmartCover FFP2 Reusable Mask. My masks took a while to arrive but COVID has already affected most facets of our lives and this is another. It was worth the wait as the masks are great quality and very comfortable to wear. I would have no hesitation in recommending these masks to my friends.

11 de octubre de 2021
Opinión espontánea
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Respuesta de SmartCover

Hi Mark, thanks for this feedback. We are happy that you find our mask very comfortable. We appreciate hearing from our customers and always welcome feedback on how we can improve our products or services. If there's anything else we can do for you, please don't hesitate to reach out! Stay safe and healthy!

Valorada con 4 estrellas sobre 5

Hoher Tragekomfort

Die Maske lässt sich sehr angenehm tragen (deutlich angenehmer als die herkömmlichen FFP2-Masken). Leider kann sie nur bei geringer Temperatur gewaschen werden. Daher nicht alle Sterne

10 de octubre de 2021
Opinión espontánea
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Respuesta de SmartCover

Hallo Eva, danke für die Bewertung!

Es freut uns zu hören, dass Sie unsere Maske bequem fanden und es tut mir leid zu hören, dass sie nicht bei hohen Temperaturen gewaschen werden kann.
Ich werde sicherstellen, dass dies an unser Team weitergeleitet wird, damit sie über Ihr Feedback informiert sind. Nochmals vielen Dank, dass Sie sich die Zeit genommen haben, uns eine öffentliche Bewertung zu hinterlassen!

Valorada con 4 estrellas sobre 5

Good quality, okay fit, delayed overseas shipping

The adult size Smartcover 3-layer mask easily covers from my chin to just below my eyes. The elastic straps are sturdy and easy to adjust. And the hydrophobic coating is a nice bonus. The one downside is that the metal insert along the top does not work as well as it should. It feels like it has a permanently loose joint or fold right in the middle. This means it can't tightly "shape" around the nose, which in turn means exhaled air still escapes through the gaps and will fog up glasses if you wear them. All other edges do fit securely and tightly, and you still get plenty of air while inhaling. The mask is packaged securely in tightly sealed medical-grade pouches, although I suspect this might be part of the reason for the metal strip not reshaping and sealing as well as it could, as the mask ships folded in half. In short, 4 stars if you don't need glasses, 3 stars if you do. (Also, if ordering from Australia, shipping times can take several weeks, which is stated on their FAQ but not the ordering page itself, or at least I didn't notice it when placing the order.)

10 de octubre de 2021
Opinión espontánea
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Respuesta de SmartCover

Thanks for your review and feedback, Mike. We're glad to hear you've been happy with the masks so far! It sounds like our new ear fittings have been a success. We appreciate your patience on waiting for the delivery. Our courier might have some minor issues shipping to Australia recently, but we assure you that your orders will definitely reach you in no time! Stay safe always!

Valorada con 2 estrellas sobre 5

SmartCover FF2 mask

I bought SmartCover FFP2 mask. It's impossible to get a reliable seal no matter what I tried. I can feel the air escaping from the top and my glasses steam up continuously because of the air that is escaping.

For all the single-use FFP2 masks I am able to get a proper seal easily. The problem seems to be a really flimsy nose wire compared to the other FFP2 designs I tried. Would not recommend it

8 de octubre de 2021
Opinión espontánea
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Respuesta de SmartCover

Hi Myrosia, We’d like to learn more about your specific situation and make this a better experience for you. If you wouldn’t mind sending us an email at psn@viceroy.so at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your trust.

Valorada con 4 estrellas sobre 5

I bought some Smart Masks last year…

I bought some Smart Masks last year after doing some research on the most effective masks against the Covid 19 Virus. The WHO recommended the Smark Masks to protect the wearer as well as those in the Community.

I was very pleased with the ease of using the masks. I recently bought another batch of 5 and was delighted that there had been some improvements in the design of the mask. The looped adjustable earfittings felt more safe as a snug fitting was more assured. Also the flexible metal strip helped the nose to be snuggly fitted under the mask as well, without leaving any gaps for any virus to get through into the nasal passages or via the mouth. I am very pleased with the new design and find the masks very easy to use.

7 de octubre de 2021
Opinión espontánea
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Respuesta de SmartCover

Hello Mary Ann, Thank you for your review. I'm glad to hear that the new design of our masks have made them more comfortable and easier to use. We're always looking for ways to improve our products and we appreciate feedback from our customers on how we can do better. Thank you again for taking the time out of your day to share with us!

Valorada con 5 estrellas sobre 5

Great mask 👍

Great mask 👍
Efficient and very easy to wear

5 de octubre de 2021
Opinión espontánea
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Respuesta de SmartCover

Hi Phil, thanks for this feedback. We are glad you find our product efficient and easy to wear. We looking forward on hearing from you again soon :)

Valorada con 5 estrellas sobre 5

Excellent product

Excellent product. Found a mask which I can wear all day with little misting of glasses

3 de octubre de 2021
Opinión espontánea
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Respuesta de SmartCover

Hi Liz, we are glad that you love our mask. We are looking forward on your next purchase with us!

Valorada con 5 estrellas sobre 5

Really comfortable

Really comfortable, good covering. Reuseable.
2nd order

2 de octubre de 2021
Opinión espontánea
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Respuesta de SmartCover

Hi Laurence, thank you for this review! We really appreciate your feedback and we look forward on your next purchase with us! Stay safe and healthy!

Valorada con 5 estrellas sobre 5

The masks are great and so…

The masks are great and so comfortable,also they were delivered on time

1 de octubre de 2021
Opinión espontánea
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Respuesta de SmartCover

Hi Linda, Thank you for this feedback. We are glad that you find our product comfortable. Stay safe always!

Valorada con 5 estrellas sobre 5

Excellent

As always, a first class product and excellent service.
I highly recommend this company.

29 de septiembre de 2021
Opinión espontánea
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Respuesta de SmartCover

Hi Roger, we're glad to hear that you had a great experience with us and would recommend our company. We take pride in the quality of our products and strive to provide excellent customer service. Your feedback is greatly appreciated as it helps us improve both areas for future customers. Stay safe always!

Valorada con 5 estrellas sobre 5

Laptop Sleeve/Stand (15') is great…

Laptop Sleeve/Stand (15') is great product. It fits to my 16' laptop as well. You can change the position of sleeve to convert it into Laptop Stand.
Additionally you can get free mask with this stand.

29 de septiembre de 2021
Opinión espontánea
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Respuesta de SmartCover

Thank you for your feedback, DY, I'm glad to hear that our Laptop Sleeve/Stand is a good fit for your needs. We're also glad that you love our freebie. If you need help with anything, don't hesitate to contact us anytime :)

Valorada con 2 estrellas sobre 5

Nicht die einzige wiederverwendbare FFP2 Maske

Die FFP2 Masken sind gut. ABER: Die Behauptung: "Die SmartCover FFP2 ist die einzige wiederverwendbare FFP2 auf dem Markt, die CE-zertifiziert und gemäß der EN149:2001 der PSA-Richtlinie getestet ist." stimmt nicht ganz. Auch von CASADA gibt es diese FFP2 Masken mit derselben Zertifizierung. Plus: die FFP2 von Casada ist in österr. Apotheken erhältlich, jene von Smartcover nicht. Zufall?

27 de septiembre de 2021
Opinión espontánea
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Respuesta de SmartCover

Hallo Marie, wir würden gerne mehr über Ihre spezielle Situation erfahren, damit wir diese Erfahrung für Sie verbessern können. Wenn Sie uns so schnell wie möglich eine E-Mail an psn@viceroy.so schicken könnten, wären wir Ihnen sehr dankbar. Wir freuen uns darauf, mit Ihnen zu sprechen und daran zu arbeiten, Ihr Vertrauen zurückzugewinnen.

Valorada con 5 estrellas sobre 5

Dir Produkte die Sie verkaufen sind…

Dir Produkte die Sie verkaufen sind wirklich perfekt, sie haben meine Lebensqualität deutlich verbessert. Ebenfalls ist auch der Kundensupport sehr zuvorkommend und antwortet sehr schnell. Werde auch weiterhin dort einkaufen

25 de septiembre de 2021
Opinión espontánea
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Respuesta de SmartCover

Hallo Christoph, vielen Dank für Ihre Bewertung und Ihr Feedback! Es freut uns sehr zu hören, dass sich unsere Produkte positiv auf Ihre Lebensqualität ausgewirkt haben.

Wir bemühen uns um einen ausgezeichneten Kundenservice und werden immer unser Bestes tun, um alle Fragen oder Bedenken so schnell wie möglich zu beantworten. Nochmals vielen Dank, dass Sie uns dies mitgeteilt haben, wir wissen das sehr zu schätzen!

Valorada con 5 estrellas sobre 5

Good comfortable mask

Good comfortable re-usable mask with FFP2 equivalent protection

24 de septiembre de 2021
Opinión espontánea
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Respuesta de SmartCover

Hello Stefano, thank you for this feedback. We look forward on hearing from you again soon. Stay safe and healthy! :)

Valorada con 5 estrellas sobre 5

Smart Cover Thumbs Up!

Never hesitate to order from Smart Cover. I first ordered in January was really pleased with the quality and comfort of my masks. I re ordered in July for myself and family and unfortunately my order got lost. The staff were fantastic in keeping in touch and trying to track down my order but in the meantime they reshipped my order. I now have my original order and intend to arrange purchasing the reshipment when it arrives for other family members. I thank Amber G.,Gabriella and Angelo for being so helpful and reassuring and Smart Cover lucky to have Staff like them.Thank you again and keep safe. Maude Paterson.

23 de septiembre de 2021
Opinión espontánea
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Respuesta de SmartCover

Hi George, Thank you for your review. We are so happy to hear that you've been pleased with the quality of SmartCover and our staff! As a small company, it's important to us that we deliver excellent customer service. I'm sorry about the the lost order but we are happy that everything was resolved in the end. If there is anything else we can do for you, please let us know :)

Valorada con 5 estrellas sobre 5

Clear choices

Clear choices, clear pricing and clear other options. Easy to purchase. You’ll have to wait until I test the goods for effectiveness, before I can say more.

17 de septiembre de 2021
Opinión espontánea
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Respuesta de SmartCover

Hi Nick, thank you for this feedback. We are glad you find our choices and pricing very clear. Looking forward on hearing from you again soon!

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