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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Not a great company. Ordered a coat because there system failed it took over £350 pounds from my bank account and after completing and them acknowledging there systems failed. It then took them 4 day... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have been a customer of SMI for a number of years and have found their customer service to be 10/10 I spoke with a lady called Shona who rectified an issue I was having with an international order.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

SMI has been great for our PPE needs - Connie Warren, the customer experience specialist in particular has been amazing resolving any issues we've had regarding our orders. Thank you so much :)

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have recently taken over as centrally ordering for our company and the communication with Annelie Fisher, Ross Drysdale and Stephen Lewis has been excellent. Shout out to Shona who has followed up... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de ropa de seguridad y de trabajo
  2. Servicio de bordado
  3. Proveedor de ropa de seguridad
  4. Proveedor de equipos de seguridad
  5. Tienda de vestimenta de trabajo

Acerca de SMI

Escrito por la empresa

SMI is a specialist single source supplier of vital workplace products and solutions. Our range includes workwear, PPE, footwear, consumables, janitorial supplies, tools, and workplace safety equipment.

We’re here to remove admin hassle and simplify procurement. By consolidating suppliers, invoices, and deliveries, we make managing workplace essentials easier and more efficient.

As an official distributor for hundreds of leading brands, including ROKWEAR®, Uneek, 3M, Moldex, TraffiGlove, LEO, Uvex, JSP, Evans, Polyco, V12, Deb, and Toolbank, you can trust the quality and reliability of everything we supply.

Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

123 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Good range of products and at a good…

Good range of products and at a good price

13 de junio de 2023
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Respuesta de SMI

Thank you for the review Lorraine. We pride ourselves on having an extensive 360 product range, so we're glad you are benefitting from this, and at a great price as well. :)

Valorada con 5 estrellas sobre 5

Fast and reliable service

Fast and reliable service, always kept upto date of order.

13 de junio de 2023
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Respuesta de SMI

Thank you Mark for your positive comments. FAST and RELIABLE is what we like to hear! :)

Valorada con 5 estrellas sobre 5

Excellent customer services

Excellent customer services, especially Kat who always goes above and beyond. Thank you for rushing my urgent order through. nothing is ever too much trouble. The quality of the PPE is very good. I have been dealing with SMI since joining my company 4 years ago and have to say i have never experienced any problems... Keep up the good work

1 de junio de 2023
Opinión espontánea
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Respuesta de SMI

Thank you Sara for your comments! :)

Valorada con 5 estrellas sobre 5

Outstanding Service

Outstanding service and support from Ella Prior our Customer Experience Specialist who is always available for us and thank you!

Must also thank Sarah Baker for the hard work put in for our PPE review across our site, the data collected has helped provide our co-owners here in Yeo Valley Isleport with the best PPE products for their roles and meet their individual needs. SMI you are amazing!

9 de junio de 2023
Opinión espontánea
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Respuesta de SMI

Thank you Andrew for your feedback. We will pass on your positive comments to both Ella and Sarah :)

Valorada con 5 estrellas sobre 5

Thank you!

Thank you to Shona for her recent support with a last minute project! It is much appreciated and I would highly recommend!

19 de mayo de 2023
Opinión espontánea
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Respuesta de SMI

Thank you for your feedback :)

Valorada con 5 estrellas sobre 5

Ella - can't thank her enough!

I have to order PPE for my company and at times it has been such an ordeal to get it right, especially when SMI moved to online ordering, but Ella has gone over and above in order to help me get our selection of PPE right on the portal. I can't thank her enough for all her help/advice and for listening to what I needed. Thanks Ella, you're a great asset to the company!

30 de marzo de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience

Great experience! Customer service was very helpful and friendly. I've ordered safety shoes which were too small. Return for a refund was hassle free. Ordered bigger size and I'm happy, the quality is really good and at a good price! Next day delivery too! Overall really happy and I would recommend this company. Thank you for your service.

24 de febrero de 2023
Opinión espontánea
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Respuesta de SMI

Thank you so much! Glad the refund was sorted :)

Valorada con 5 estrellas sobre 5

Great service

Great service, quick and easy to order and fast delivery. Highly recommend SMI Group.

23 de febrero de 2023
Opinión espontánea
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Respuesta de SMI

Thank you Sally :)

Valorada con 5 estrellas sobre 5

I can never say enough about Grace-…

I can never say enough about Grace- What a lovely person she is! she is always very helpful and solved any kind of issues I had with purchases in no time. It is the best customer service I have experienced by far. thank you so much Grace.

22 de febrero de 2023
Opinión espontánea
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Respuesta de SMI

Thank you, such lovely feedback, we will pass onto Grace! :)

Valorada con 5 estrellas sobre 5

Excellent customer service as always

Excellent customer service as always, nothing is too much trouble. Thank you Natasha and the team for helping with getting my urgent orders processed and dispatched. It really is appreciated.

17 de febrero de 2023
Opinión espontánea
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Respuesta de SMI

Thank you for your review Susannah :)

Valorada con 5 estrellas sobre 5

SMI group

I have bought a number of products from the SMI range both while living in the UK and now in Ireland. Very high quality clothing and very professional customer service. Would gladly recommend SMI work clothing to anyone, based on my personal experience.

13 de febrero de 2023
Opinión espontánea
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Respuesta de SMI

Thank you Rory for your feedback :)

Valorada con 5 estrellas sobre 5

Excellent customer service

I've been working with SMI group for nearly 2 years now and I can say - I love these people :) always helpful, Grace truly cares about what you need and nothing is too much trouble for her. Responsive, patient and professional :)

13 de febrero de 2023
Opinión espontánea
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Respuesta de SMI

Thank you so much for your kind words :)

Valorada con 5 estrellas sobre 5

Great customer experience

Great customer experience! The team were fully on board with supporting our biodiversity campaign. Shona went above and beyond in helping us obtain the products we were after as part of this campaign.

10 de febrero de 2023
Opinión espontánea
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Respuesta de SMI

Thanks so much for your kind words :)

Valorada con 5 estrellas sobre 5

Positive all the way

Grace is a pleasure to work with. Friendly, genuine and always happy to help. Nothing is ever too much trouble and she understands what is important to us as a business. Would also like to mention Josh and his proactive approach as Key Account Manager

10 de febrero de 2023
Opinión espontánea
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Respuesta de SMI

Thank you for your feedback :)

Valorada con 5 estrellas sobre 5

We have very few problems when ordering…

We have very few problems when ordering and with deliveries, however, if there has ever been an issue Grace has it sorted in her very efficient & friendly manner. Great service & much appreciated.

10 de febrero de 2023
Opinión espontánea
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Respuesta de SMI

Thank you so much for your feedback! :)

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