Smokcigs.com.au Opiniones 

32
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I don't normally write reviews, but a lot of people like myself look for reviews on websites like this to see if they are legit or not. Well, after my normal supplier ran out of stock, I found these... Ver más

Valorada con 5 estrellas sobre 5

Hi, I've been a regular customer for the last 13 months. I can't access your website right now — is there a problem on your end? I'm running out of stock and need to reorder. Can I place an orde... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Communication from placing the order right through to the order being dispatched was fast reliable and friendly. The delivery was a very fast turnaround and everything was exactly what I ordered. I wo... Ver más

Valorada con 2 estrellas sobre 5

I ordered 25g and 50g roll tabacco. What I got is one package with 18g tobacco and another one contained 44g. Looks like guys are claiming total weight of the packages as net weight of tobacco. Qualit... Ver más

La empresa ha respondido

Información sobre la empresa

Escrito por la empresa

We've temporarily moved to www.smokcigs.com.au for now. All orders, enquiries, and customer support are being handled as usual through the new address. If you need help in the meantime, reach us at info@smokcigs.com.au or via WhatsApp @ 0451 191 382. We'll respond to all enquiries and resolve any issues as soon as we can. Thank you for your support.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

32 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(32)

21 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I don't normally write reviews, but....

I don't normally write reviews, but a lot of people like myself look for reviews on websites like this to see if they are legit or not. Well, after my normal supplier ran out of stock, I found these guys, so I made an order and crossed my fingers. Sure enough, I ordered Friday morning and the order was in my letterbox by Monday morning. Although the product was a little bit more expensive than my usual supplier, the express post kinda made up for it.

3 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

100% satisfied

Communication from placing the order right through to the order being dispatched was fast reliable and friendly. The delivery was a very fast turnaround and everything was exactly what I ordered. I would totally recommend this site to anyone who is looking for affordable smokes and fast turnaround. And a big shout out to Chris for all his fast and friendly replies

22 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

What happen to your website?

Hi,
I've been a regular customer for the last 13 months. I can't access your website right now — is there a problem on your end?

I'm running out of stock and need to reorder. Can I place an order offline (phone or email) in the meantime?

For others, I have tried plenty of site online and smokcigs supply the best quality and customer service + they accept my credit card which is good for me. 2 times I had my package held by australia post and they replaced free of charge.

17 de julio de 2026
Opinión espontánea
Logotipo de Smokcigs.com.au

Respuesta de Smokcigs.com.au

Hi Masoud,

Thank you so much for your loyalty over the past year, and for the kind words about our quality and service. Really appreciate you sticking with us.

We're aware of the website issue and our team is working on it. Announcements and updates can be seen on www.smokcigs.com.au. In the meantime, feel free to email us at info@smokcigs.com.au or WhatsApp us on 0451 191 382 and we'll help sort out any questions or concerns.

Thanks again for your patience and for being such a great customer.

Smokcigs Team

Valorada con 1 estrellas sobre 5

Are you guys even open anymore??

18 de julio de 2026
Opinión espontánea
Logotipo de Smokcigs.com.au

Respuesta de Smokcigs.com.au

Hi Luke,

Yes, we're absolutely still open! We recently had a temporary technical issue that took our website and email down, which may be what prompted this. We've also sent an email blast via our secondary email to our customers. Please refer to our secondary domain for any new announcements : https://smokcigs.com.au/

If you placed an order and haven't heard back, or have any other questions, please reach out to us on WhatsApp at 0451 191 382 or @ info@smokcigs.com.au — we'll get it sorted right away.

Thanks for flagging this, and sorry for any confusion caused.

Warm regards,
Smokcigs Australia

Valorada con 5 estrellas sobre 5

Good shop

They accidently sent me the wrong packet, but they sorted it out by sending the pack I wanted and let me keep the other pack, always fastest delivery, fair prices, can recommend this shop

13 de julio de 2026
Opinión espontánea
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Respuesta de Smokcigs.com.au

Hi Dane, thank you so much for the great review and your understanding! We're glad we could sort out the packet mix-up quickly and that you got to keep the extra pack as a small thank-you. We really appreciate you highlighting our fast delivery and fair prices - it means a lot to us. Thanks again for recommending Smokcigs, and we look forward to serving you again soon!

Valorada con 5 estrellas sobre 5

Very Quick Service

Smokcigs are the fastest service you can get. The only disappointing thing is things are often out of stock, but other than that this is a legitimate site with fantastic fast service

22 de junio de 2026
Opinión espontánea
Logotipo de Smokcigs.com.au

Respuesta de Smokcigs.com.au

Hi Marcus,

Thank you so much for the 5-star review and for highlighting our fast service!

We really appreciate your feedback regarding our stock levels as well. We are actively working to improve our inventory management so that your favorite items are more consistently available. Thanks for choosing us, and we hope to see you again soon!

Best regards,

The Smokcigs Team

Valorada con 5 estrellas sobre 5

Fantastic experience from start to finish

Fantastic experience from start to finish! The product quality is excellent, the pricing is very competitive, and delivery was impressively quick. What really stood out, though, was the outstanding communication throughout the entire process.
A special mention goes to Chris in customer service, who went above and beyond. When my preferred product was unavailable, he proactively reached out, presented alternative options, and guided me through the process, all in a timely, genuinely friendly manner.
Highly recommended, you won't be disappointed!

5 de junio de 2026
Opinión espontánea
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Respuesta de Smokcigs.com.au

Hi Demian, thank you so much for this wonderful review! 🌟

We're absolutely delighted to hear you had a fantastic experience from start to finish. Providing excellent quality products at competitive prices, with fast delivery, is something we work hard at every day, so it means a lot to know it's being noticed!

We'll be sure to pass your kind words on to Chris. He truly is a fantastic member of our team, and it's great to hear he was able to help find the right solution for you in such a friendly and proactive way.

Thank you for your recommendation. We look forward to serving you again soon!

Warm regards,
The Smokcigs Team

Valorada con 5 estrellas sobre 5

Excellent online service

Really fast delivery and exactly what I asked for.

11 de marzo de 2026
Opinión espontánea
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Respuesta de Smokcigs.com.au

Hi Gemma, really glad to hear it. Thank you for your continued support!

Valorada con 5 estrellas sobre 5

Excellent prices and super fast…

Excellent prices and super fast delivery. I’ve had no issues what so ever so far. The only thing is they run out of stock frequently and I have to buy elsewhere. 💯 recommend these guys

9 de marzo de 2026
Opinión espontánea
Logotipo de Smokcigs.com.au

Respuesta de Smokcigs.com.au

Hi Nicole, thank you for the kind words! We completely understand the frustration with stock availability and we're actively working to keep popular items stocked more consistently. Hopefully less out-of-stock moments for you going forward. See you soon!

Valorada con 5 estrellas sobre 5

Great!

Great! Easy to navigate website, same day posting and they actually do it. Prices are reasonable. Quick shipping. Order progress emails. I misspelled my own name and let them know but no reply. It didn't matter in the end, still arrived in good time.

12 de febrero de 2026
Opinión espontánea
Logotipo de Smokcigs.com.au

Respuesta de Smokcigs.com.au

Hi Denean, really glad it all worked out and arrived on time! Apologies for missing your message about the name, we'll make sure we're more responsive to those requests. Thanks for the feedback and see you on the next order.

Valorada con 5 estrellas sobre 5

They r legit

They r legit, I'm a bit suss on the companies that have a $200 minimum thankfully smokcigs don't do this, I only wish they offered the best prices I have found Dunhill for $110 if they could match this I would buy three cartons per week

30 de noviembre de 2025
Opinión espontánea
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Respuesta de Smokcigs.com.au

Hi, glad we passed the legitimacy test! We hear you on pricing - our prices reflect current market availability and supply costs, which do fluctuate. We're always working to source stock at the best possible prices and hope to get more competitive on certain brands as supply improves. Cheers for your support.

Valorada con 5 estrellas sobre 5

Amazing customer service quick…

Amazing customer service quick responses for any help n communication prompt delivery can’t beat this company well done guys I have ordered half a dozen times n just good customer service well done guys 😊

18 de enero de 2026
Opinión espontánea
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Respuesta de Smokcigs.com.au

Hi Maree, six orders in and still going strong - that means a lot to us! Thank you for the kind words and for your continued support. We'll keep doing our best to deliver the same experience every time.

Valorada con 5 estrellas sobre 5

I found the site by accident and…

I found the site by accident and thought I’d give it a go. So pleased I did. Deliveries arrive in one to two days no issues. Have been ordering weekly and never had an issue.

22 de diciembre de 2025
Opinión espontánea
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Respuesta de Smokcigs.com.au

Hi Carla, a happy accident! Weekly orders with zero issues is exactly the experience we want every customer to have. Thank you for your loyalty and see you on the next one.

Valorada con 5 estrellas sobre 5

I was a bit unsure buying online and…

I was a bit unsure buying online and not knowing if I would receive what I ordered, I was very wrong. Reached out and they replied and confirmed they would send my order, arrived less than 2 days later with exactly what I was after 🙏… Thank you Smokcigs for super fast service and delivery.

14 de diciembre de 2025
Opinión espontánea
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Respuesta de Smokcigs.com.au

Hi Theresa, we know the hesitation of buying online for the first time and we're really glad we could put that to rest. Thank you for reaching out to us and for giving us a chance - we look forward to serving you again!

Valorada con 5 estrellas sobre 5

I was sceptical at first

I was sceptical at first, having being burnt by a similar company, but I was extremely happy after my order actually arrived in the first place and in the expected time frame. I will definitely be using these guys again.

7 de diciembre de 2025
Opinión espontánea
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Respuesta de Smokcigs.com.au

Hi Wayne, we completely understand the scepticism and we're glad we could change that. Delivering on time and as promised is the bare minimum we aim for. See you on the next order!

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, live in central Queensland purchased on the 9th and arrived today 12th which is awesome as usually for anything to be delivered here takes longer even with express post..
Product bought was the tobacco 30gr. packed well, product is awesome so purchased another 4pkts today.
Will be a regular customer all the way from Central Queensland..😊

12 de diciembre de 2025
Opinión espontánea
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Respuesta de Smokcigs.com.au

Hi Azlea, Central Queensland in 3 days is a win! Really glad the delivery impressed and that you're happy with the product. Welcome as a regular - we'll keep doing our best to get your orders to you fast.

Valorada con 5 estrellas sobre 5

Incredibly happy with my experience

Incredibly happy with my experience. Ordered 2 cartons on the 2nd of December and they came on the 3rd. My order was exactly what I asked for. Definitely will use this website again.

3 de diciembre de 2025
Opinión espontánea
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Respuesta de Smokcigs.com.au

Hi Bec, ordered on the 2nd and received on the 3rd - that's what we're all about! Really glad everything arrived as expected and we look forward to your next order.

Valorada con 5 estrellas sobre 5

Good alternative to RYO Port Royal Original

Ordered 2x Japanese import RYO Golden Virginia 50g. Sent and received promptly with express post.
Pouch packaging appears to be OEM.
Clear outer sleeve and all pouch seals intact. Includes Green Rizla papers pack attached to the pouch. Sucks in air on first opening like one would expect from factory. Tobacco moist and compressed with no stray dregs which would indicate altered contents.

Haven't tried domestic retail GV to compare but the JPGV smokes like a stronger Port Royal Original.
Just as smooth and similar taste on the draw. Then sits slightly harsher and punchier in flavour afterwards.

All in all, no complaints.

13 de octubre de 2025
Opinión espontánea
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Respuesta de Smokcigs.com.au

Hey, thank you for the detailed review! Really glad the product arrived promptly and in perfect condition. We appreciate you taking the time to share your thoughts on the quality - feedback like this is genuinely helpful. Hope to see you back soon.

Valorada con 5 estrellas sobre 5

My first purchase

My first purchase, so I Purchased just a couple of packets, just in case. Package arrived in 24 hours from Sydney to me in Melb. Exactly as ordered. This is a legitimate site and I appreciate the fast delivery. Will use again. 5 stars.

24 de septiembre de 2025
Opinión espontánea
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Respuesta de Smokcigs.com.au

Hi Stevens, thank you for giving us a try! Sydney to Melbourne in 24 hours is exactly what we aim for. Glad everything arrived as expected and we look forward to your next order.

Valorada con 5 estrellas sobre 5

Excellent company

I have tried other cig sites and tried Smokcigs with one carton only. Totally pleased with the service so ordered more. Great packaging and very speedy delivery. I'll be staying with them. Give them a try, you won't be disappointed.

23 de septiembre de 2025
Opinión espontánea
Logotipo de Smokcigs.com.au

Respuesta de Smokcigs.com.au

Hi Robyn, thank you for giving us a try and for the kind words! We're thrilled the packaging and delivery met the mark. We look forward to serving you again.

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