I don't normally write reviews, but a lot of people like myself look for reviews on websites like this to see if they are legit or not. Well, after my normal supplier ran out of stock, I found these... Ver más
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Consulta las opiniones de los clientes
Hi, I've been a regular customer for the last 13 months. I can't access your website right now — is there a problem on your end? I'm running out of stock and need to reorder. Can I place an orde... Ver más
La empresa ha respondido
Communication from placing the order right through to the order being dispatched was fast reliable and friendly. The delivery was a very fast turnaround and everything was exactly what I ordered. I wo... Ver más
I ordered 25g and 50g roll tabacco. What I got is one package with 18g tobacco and another one contained 44g. Looks like guys are claiming total weight of the packages as net weight of tobacco. Qualit... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We've temporarily moved to www.smokcigs.com.au for now. All orders, enquiries, and customer support are being handled as usual through the new address. If you need help in the meantime, reach us at info@smokcigs.com.au or via WhatsApp @ 0451 191 382. We'll respond to all enquiries and resolve any issues as soon as we can. Thank you for your support.
Información de contacto
4,5
Excelente
32 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Exceptional customer service and product.
Exceptional service and great product. Customer service is 5* always responsive and very helpful. Fast shipping with tracking. Highly recommend.
11 de septiembre de 2025
Opinión espontánea
Respuesta de Smokcigs.com.au
Hi Heather, thank you so much for your wonderful review! We're thrilled to hear you had such a great experience with us. Our team works hard to ensure every customer gets fast, helpful service and we're so glad that came through for you. Your recommendation means the world to us - we look forward to serving you again soon! 😊
Weight is not correct
I ordered 25g and 50g roll tabacco. What I got is one package with 18g tobacco and another one contained 44g. Looks like guys are claiming total weight of the packages as net weight of tobacco. Quality is more or less ok, but a bit too wet. 2 stars only because I got at least something
11 de agosto de 2025
Opinión espontánea
Respuesta de Smokcigs.com.au
Hi Egor,
We've tried searching our customer list, but we weren't able to find your order. We want to be transparent and let you know that we don't alter the weight of packed and sealed packages, as they are shipped to you exactly as we receive them.
If you're unhappy with your product, please email or WhatsApp us with your order number, and we'll be happy to arrange a full refund or a replacement immediately. We are here to help make sure you are happy.
I have a great experience buy…
I have a great experience buy cigarettes here. All my order received will well done and great.i love shopping here it has a lot brand . The service reply so good and fast.i'm not regret shopping here.thanks alot
16 de agosto de 2025
Opinión espontánea
Exceptional service
Excellent service, exceptional customer support, and postage is always very fast. Highly recommend!
Every order I've received has been spot on and never had a single issue 👌🏼
14 de agosto de 2025
Opinión espontánea
Respuesta de Smokcigs.com.au
Appreciated.
Awesome service
Great service, always speedy delivery.
Would recommend
14 de agosto de 2025
Opinión espontánea
Respuesta de Smokcigs.com.au
Thank you and blessing to have you with us.
Excellent customer service
I have been a customer for some time and have never had a bad experience. Great products and incredibly fast delivery every time. Highly recommend. Thanks to the team.
14 de agosto de 2025
Opinión espontánea
Respuesta de Smokcigs.com.au
Appreciated. We do our best to make our customer happy.
Great prices
Great prices, fantastic service and quick delivery. I would give 10 stars if I could. I would highly recommend to anyone. I have purchased cigarettes from about 6 sites but this one far and away the best. I won't be going anywhere else for my purchases.
Bernie
12 de agosto de 2025
Opinión espontánea
Respuesta de Smokcigs.com.au
Thank you so much for your kind words and for taking the time to share your experience on Trustpilot! 🌟
We’re thrilled to hear that you had a great shopping experience with us, and your support truly means a lot to our team.
Absolutely the best to deal with
Absolutely the best to deal with, great products, super fast shipping and above all, beautiful friendly communications, highly recommended AAA++++
13 de agosto de 2025
Opinión espontánea
Respuesta de Smokcigs.com.au
Wow – your review absolutely made our day! 😊
We’re so happy you enjoyed shopping with us, and it’s feedback like yours that keeps us motivated to do our best every day.
Best quality across internet.Great…
Best quality of cigarettes that I tried over multiple purchases across internet.Great response and fast and free delivery. Recommended
5 de agosto de 2025
Opinión espontánea
Respuesta de Smokcigs.com.au
thank you so much for your kind words! We're so glad you’re happy with your order. We really appreciate your support .
Yeah pretty legit.
Yeah pretty legit.
Customer service was good and the product came very fast.
Good quality product.
Don't be scared, worked out for me.
24 de julio de 2025
Opinión espontánea
Respuesta de Smokcigs.com.au
"That made our day—glad you’re enjoying it!"
Easy dealing
Great from beginning to end..
Prompt service and easy to order
100% trusted and definitely recommend
23 de julio de 2025
Opinión espontánea
Respuesta de Smokcigs.com.au
"We’re thrilled to hear you’re happy with your order—thank you for sharing your feedback!"
Excellent 10/10
Excellent customer service from beginning to end. Great email communication with my many questions being answered promptly, easy ordering from their website to my order being processed and sent almost immediately. Items were received in under 48 hours from placing my order. I wouldn’t hesitate to order from Smokcigs again. 😁
14 de julio de 2025
Opinión espontánea
Respuesta de Smokcigs.com.au
"It’s always a pleasure to serve customers like you. Thank you for the lovely comment!"
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