Snapfish Australia Opiniones 

My photo mug arrived with incredibly dark and blurry photos. I contacted customer service and they blamed me and said I should have lightened the photos and the quality was too low. Their website did not indicate that the photo quality wasn’t acceptable nor did it display the photos as too dark. They looked fine on the website. They offered me credits to re-print it but expected me to pay postage a second time which i refused on principal. Why should I pay to fix something that shouldn’t need fixing? I’ve opted to take my business elsewhere and stop recommending snapfish.

I had my order for a photo album cancelled 3 consecutive times, it was a 21st birthday gift for my son. I was only made aware the cancellations when I received a refund from Paypal, and then logged onto the Snapfish site, a month or more after each order. It was difficult to communicate with Snapfish over the chat site and via email, with no ability to talk on the phone. Apparently some photos were of poor quality, so I rectified this as advised. Each time the order went through. My complaints are that: 1- if the order was not of good enough quality then it shouldn't have gone through. 2 - I should have been informed directly via email, not only having to work it out myself after getting a refund after an extended time, 3. It should not have taken up to a month each time for Snapfish to work out they couldn't do the project. 4- I spent hours making all of the changes that Snapfish recommended and it still didn't go through. It was so disappointing and a waste of many hours. I have been dealing with Snapfish for years but not any more.

The quality of the photos is terrible.

I got 300 photos printed and the quality was so bad, I had to throw them away. I contacted customer service and they told me it was because I had uploaded the photos at a low resolution (the only option through the app). So I uploaded them again through the website at the highest resolution offered. The quality is still terrible, completely unusable.

I contacted customer service again and they told me it was because of the quality of my photos however, I have since gotten them printed at Kmart at the quality is excellent.

I have had many items made with Snapfish and have always been very pleased with their workmanship, service and delivery. I have just had a lovely book made with all our family memories and it has turned out so beautiful, thank you Snapfish for the care taken to record my family photos. I ordered 2 x books, one for myself and one for my son and his family as I had already given them one a couple of years ago and they loved it so much, my son wanted an updated version, especially as the grandchildren had grown so much! Again, wonderful work Snapfish and I will definitely be ordering with you again in the future.

These guys are the worse. Don't touch them. Don't print as you ask. Go only with past book Australia. Snapfish don't reply to you asking to contact. Complete ingnore

It is almost impossible to get hold of customer service.
I have a recent photobook where the binding is falling apart & I would like Snapfish to do the right thing & replace it. Their email address is a "no reply" which makes it very disappointing.

Snapfish "live chat" never works. The customer service phone number provided is never answered. I ordered something a while back that arrived fine. This time it has now been 2 weeks since the notification that my photo prints shipped, and 9 days since they were estimated to be delivered. No sign of them, and no way to reach customer service. I won't use this service again. It works fine in the U.S. but not here.

product took 10 days to arrive despite providing sharp photos the prints were very poorly developed (dark and poor sharpness0 - would not recommend

Their products are actually great but DONT ORDER CALENDARS from them. They use ARAMEX to deliver - so that means you will NEVER RECEIVE it.
Unfortunately Snap fish customer service seems unable to really resolve the ARAMEX problem either. They just keep telling me to wait or contact ARAMEX again!! I ordered calendars on 5 December, due to arrive 14th December as Xmas gift. It’s now 12 Jan and I’m being told to be patient.
Unfortunately the SnapFish chain has a very weak delivery link so I just can’t recommend their calendars.

Ordered a photo book that was shipped to an address 4 hours away from where I live! Contacted Snapfish who suggested that I look around my house and ask my neighbours. Ummm... Kinda hard to do when you live 4 hours away and there's no delivery address to check with. What a stupid suggestion. No tracking provided on the order so I couldn't even tell. Followed up again and now I have to wait 2 weeks for the book which was meant to be delivered before the new year as it was gift. And the customer service reps were irritated by my phone call. Seriously?

Absolutely appalling. I ordered a Christmas present in early December and paid for express shipping so that it would arrive a few days before Christmas. It didn’t and when I followed up it appeared that it was never sent out. After spending over 2 hours trying to get through, and being robbed off with clearly incorrect information they finally reprinted and sent another copy with a projected arrival date of 9 January!

Copied a calender from last year for this year's christmas presents, they printed 2022, feel like they should as as no one wants to print last years calender

I have been a Snapfish user for many years and have always praised their product quality and customer support if things do go wrong. Something has obviously gone astray at Snapfish recently as the last 2 photo books have had VERY poor binding ... flimsy to say the least. So flimsy in fact that the pages are coming away from the spine. It almost looks as though it's an attempt to produce a flat-page book but there is nothing holding the pages in place. I hope this is a temporary "glitch" and the promised contact from a supervisor will occur. Customer service staff via online chat are obviously trained to give certain responses, including apologies BUT I do not wish to spend a lot of time and money producing books to have them fall apart. I'm not sure if anybody else has had this recent problem but the deterioration in quality of the binding certainly alarmed me. The reproduced images remain a high quality, especially in full gloss. Come on Snapfish, you promote "turning your photos into keepsakes". In this case the "keepsake" was barely a month old before pages and back cover came adrift!

Recieved my recent order of a photo book late on Friday 6 May 2022 and to say i was very disapointed in the product would be an understatement if i could rate the product and thier follow up service at minus 10 it still would not be low enough. This photo book was for a very special occasion on Saturday 7 May so when i arranged the book i was carefull to make sure that all photos were clear and faces could be seen, even going to the point of printing some pics at home to see what worst quality would be like, what i recieved was not even close to what was presented to me in the preview the contrast had been changed on most pics and some were so dark you could not make out faces at all. On the following Monday i spoke with a customer service person who could not resolve my issue and told me they would pass it on to a higher level and i would get an email in 24 - 48 hours. Three days latter i am still waiting to be contacted by them, finally i recived a email from them telling me it was MANDATORY i folow thier instructions ....... i dont see that word anywhere in thier terms and conditions. it is obvious they are running cuustomer service from an offshore service centre who could not care less about the customer and thier satisfaction with the company but are in place to ensure thatany and all problems are swept under the carpet. if this is the quality and customer service i can expect from snap fish i will not be using them in the future they are not the only fish in the sea.

I've ordered from these guys a few times before, and although the quality hasn't been the best, I've still given them a few chances.
Never again though.
They offer express shipping, then when the order doesn't arrive in time, they claim it's because of covid (even though I had 2 items arrive from other businesses that I'd ordered from days after I ordered from Snapfish!!!) and that they can't refund for the express shipping because of that.
Why even offer it? I know why; so you can steal people's money.
All I wanted was a refund on the express shipping amount since I paid for something I didn't receive, not the actual products I purchased.
I won't be using them ever again and I'll be letting everyone I know not to use them either.
Such a shady way to do business.
Also going to point out their employee named 'Prathyusha' who claimed she would send through my concerns to the level above and that I'd hear back from them within 24-48 hours, but decided to email me herself about 15 minutes later claiming she'd contacted them and they can't give a refund.
I asked for the details for the appropriate people I'll need to correspond with to take it further and all of a sudden I hear nothing back.
I've got screenshots of our entire interaction.
I'm just hoping they don't do anything else shady and cancel my order before it arrives, then claim they can't refund because it was lost in transit or something because at this point, I wouldn't put it past them!

I ordered two photo books for my sister for Christmas. I had previously order the exact two books (one a few weeks before and the other a few years before). When I received my order, both books had many blank pages.
I was not happy with my order as they were for Christmas presents. I contacted Snapfish and was advised to email them with copies of the books which I did. I still have not received any reply. I am very disappointed with Snapfish. I would like my books to be reprinted. I have used Snapfish for years and have been happy with the service provided until now.

I have always found Snapfish products to be really good quality and prompt in arriving. I recently made a present for a Golden Wedding and paid a premium for express post to ensure it arrived before the date (which it was scheduled to). It's now over 3 weeks since it was sent by Snapfish and two weeks since the anniversary. The tracking messages from the courier have given me at least four successive dates for expected delivery and the latest is on Friday this week but I'm not hopeful given the last few. I understand the current problems but a similar parcel sent ordinary mail from Victoria after this one, arrived days ago. I just think Snapfish should be aware of this as it affects the impression of their service. It has been disappointing and I won't be opting for "express" delivery in future.

My album book came out so fantastic
The quality was great, absolutely love doing the books.

I HAD A VERY GOOD EXPERIENCE WITH SNAPFISH AND WOULD RECOMMEND THEM TO ANY ONE.NO TROUBLE WITH DELIVERY AND VERY PROMPT EVEN IN THE XMAS PERIOD. WILL USE THEM AGAIN

Always great quality printing and products, I have been using Snapfish for some time now and with their great quality and monthly discounts making them very affordable to anyone. Also their quick dispatch of items is great. I will continue to use them into the future.