Snowdonia Cheese Co. Opiniones 

253
TrustScore: 4 sobre 5

3,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

It would seem that many of the negative reviews are actually down to delivery and DHL. I ordered our normal cheese selection and this was promptly dispatched. DHL lost parcel. Snowdonia Cheese custome... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered one day and arrived the following day. By the way, BEST CHEESE EVER. Personal preference, RED DEVIL. Would give 5 * plus, excellent service and gorgeous flavoured cheeses.

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Ordered a Christmas hamper on 2nd December for delivery on 22nd December. Had multiple messages from DHL - saying couldn’t deliver. Tried to contact them and Snowdonia Cheese multiple times over 3 d... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

A company best avoided. An order of mine has allegedly gone missing, despite having been charged to my bank account! Customer service is appalling. No one answers telephone calls and repeated attemp... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fabricante de quesos

Escrito por la empresa

Snowdonia Cheese Company expertly crafts luxury cheeses and chutneys using the finest natural ingredients for incredible flavour.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

253 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,8

Todas las opiniones

(253)

125 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Highest quality

Highest quality, delivered on time

25 de febrero de 2026
Logotipo de Snowdonia Cheese Co.

Respuesta de Snowdonia Cheese Co.

Thank you very much for the positive review. It really is appreciated.

Valorada con 5 estrellas sobre 5

Lovely products and great service as…

Lovely products and great service as always, can’t be faulted.

25 de febrero de 2026
Logotipo de Snowdonia Cheese Co.

Respuesta de Snowdonia Cheese Co.

Thank you so much for the review, it means a lot to know you were so pleased with our products. We hope to see you again in the future.

Valorada con 5 estrellas sobre 5

DELICIOUS CHEESE

Delicious cheese arrived beautifully packed in record speed time

Thank you 👍

18 de febrero de 2026
Logotipo de Snowdonia Cheese Co.

Respuesta de Snowdonia Cheese Co.

Thank you very much Sharon, we are pleased to see the delivery went well, and we hope to see you again soon :)

Valorada con 1 estrellas sobre 5

Major Christmas delivery issues

Unfortunately my experience this Christmas was pretty disastrous. Delayed deliveries that got lost then resent resulting in lots of time and stress for me. Polite and courteous responses but very slow and generally ineffectual culminating finally with an email stating that I would be refunded due to all the messing around, which was then never received. The product itself is great but if you can’t supply issues sorted and more responsive customer service it lets the company down badly. I know from the reviews that mine wasn’t the only issue with Christmas delivery but unfortunately after ordering every year from them for the last few years, I wouldn’t again as I just cannot be bothered with the hassle.

6 de diciembre de 2025
Opinión espontánea
Logotipo de Snowdonia Cheese Co.

Respuesta de Snowdonia Cheese Co.

We are very sorry to learn of this experience and the courier delays. While these incidents were rare over the Christmas period, we are in communication with our couriers to ensure that between us we provide an improved service going forward. If there is still an outstanding issue relating to the refund you have mentioned, please get back in touch and we will make sure this is resolved.

Valorada con 5 estrellas sobre 5

Snowdonia Cheese , Black Bomber.

just tried the black bomber cheese from Snowdonia Cheese company and it has to be the best cheese i have ever tasted , wish i could give it more than 5 stars. will be buying more.

21 de enero de 2026
Opinión espontánea
Logotipo de Snowdonia Cheese Co.

Respuesta de Snowdonia Cheese Co.

Hello, thank you very much for your review. We really do appreciate this feedback.

Valorada con 5 estrellas sobre 5

I have bought produce from this…

I have bought produce from this wonderful company for the last 12 months. The quality of products and packaging were outstanding. I was surprised to be given delivery dates, which were delivered exactly as ordered. I read with dismay at disgruntled customers, but on quite a few deliveries now I have nothing but praise. 10/10 from myself and family. We intend to continue our regular orders.

24 de diciembre de 2025
Opinión espontánea
Logotipo de Snowdonia Cheese Co.

Respuesta de Snowdonia Cheese Co.

Thank you, we are very pleased to know that you will be using us again.

Valorada con 5 estrellas sobre 5

EXCELLENT GIFT

My purchase was a Xmas gift. The recipient feed back was excellent. Naturally I was delighted by their response.
I will definitely recommend and order again.

25 de diciembre de 2025
Opinión espontánea
Logotipo de Snowdonia Cheese Co.

Respuesta de Snowdonia Cheese Co.

Hello, thank you very much for taking the time to leave this review. It is greatly appreciated and we hope you choose to use us again soon.

Valorada con 1 estrellas sobre 5

Ordered a hamper at the end of November…

Ordered a hamper at the end of November to be delivered for Christmas.
Hamper didn’t arrive, which was really disappointing, as it was a present. Tried phoning but was put on hold twice before being told there wasn’t anyone available. Email was answered eventually after Christmas, The apology seemed insincere and no compensation was offered. Received the hamper eventually, but it was too late for original purpose. I will never use this company again.

25 de diciembre de 2025
Opinión espontánea
Logotipo de Snowdonia Cheese Co.

Respuesta de Snowdonia Cheese Co.

Hello, I am very sorry to learn of this experience. While I am pleased to see the issue was resolved, I fully understand the frustration you must have felt. We are very sorry to see this and we hope you do choose to try us again one time in the future.

Valorada con 2 estrellas sobre 5

Poor service is par for the course

I ordered a Christmas hamper. When it arrived we found the contents were not as advertised. I telephoned. There was nobody answering so I left a message. No response having been received to my message I sent an email. No response has been received to either call or email after two weeks. Research online suggests this is par for the course.

22 de diciembre de 2025
Opinión espontánea
Logotipo de Snowdonia Cheese Co.

Respuesta de Snowdonia Cheese Co.

Hello, I am sorry to learn that you were unhappy with the products you received. We ensured that all emails were responded to within 24 hours over the Christmas period. If you have not received any response, please feel free to get back in touch and we will do all we can to assist.

Valorada con 5 estrellas sobre 5

Exquisite

What an amazing company ! I got my husband the quintessential cheese hamper from the Snodonia cheese company and it was exquisite! The little jars of pickle and sauces with the crackers are phenomenal! They come in the most beautiful little hamper! 10/10 5* would highly recommend

23 de diciembre de 2025
Opinión espontánea
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Respuesta de Snowdonia Cheese Co.

Thank you very much Joanne, we are thrilled to see how happy you were with our products. This does mean a lot, and I will ensure your feedback is passed on. Thanks again.

Valorada con 1 estrellas sobre 5

UNRELIABLE. WONT BUY AGAIN AND PLEASE AVOID ESPECIALLY IF THE ORDER IS FOR CELEBRATION/OCCASION.

UNRELIABLE. WONT BUY AGAIN AND PLEASE AVOID ESPECIALLY IF THE ORDER IS FOR CELEBRATION/OCCASION.
Paid for nominated delivery as the cheese ordered was for a birthday celebration. Orders arrived 3 days late. When I tracked the order I noticed they dispatched it on the day it supposed to arrive at my address, so theres definitely a mix up. They issued a refund for the nominated delivery fee but thats about it. No apology or explanation or anything. They just doesnt care basically.

19 de diciembre de 2025
Opinión espontánea
Logotipo de Snowdonia Cheese Co.

Respuesta de Snowdonia Cheese Co.

Hello, thank you for taking the time to leave a review. I can see we dispatched the item on the 18th to ensure it arrived on the nominated date of the 19th. However, I can also see that the courier did not deliver on this date. Please know this has been raised as feedback for the courier. We are very sorry to see the frustration this matter has resulted in.

Valorada con 5 estrellas sobre 5

Very happy with service and the cheese…

Very happy with service and the cheese and other bits I ordered. I contacted them to change the delivery date and they amended it without any issue. The cheese, chutney and olives ordered were all well packaged. Would definitely order again.

12 de diciembre de 2025
Opinión espontánea
Logotipo de Snowdonia Cheese Co.

Respuesta de Snowdonia Cheese Co.

Hello, thank you very much for the kind words, it is greatly appreciated. We are so pleased to see you will be ordering again.

Valorada con 5 estrellas sobre 5

First time purchasing and it won’t be…

First time purchasing and it won’t be the last! Very happy customer. The cheese bakes were incredible. Delivered when requested. Super service.

19 de diciembre de 2025
Opinión espontánea
Logotipo de Snowdonia Cheese Co.

Respuesta de Snowdonia Cheese Co.

Thank you very much Kirsty, we look forward to seeing you again.

Valorada con 5 estrellas sobre 5

Great delivery and a fabulous product!

Great delivery and a fabulous product!!
Cheeses are amazing - rich, creamy and exploding with taste!
Will be ordering more very soon.

3 de enero de 2026
Opinión espontánea
Logotipo de Snowdonia Cheese Co.

Respuesta de Snowdonia Cheese Co.

We are so pleased to see that you enjoyed our products. We look forward to having you back.

Valorada con 1 estrellas sobre 5

Very disappointed

Very disappointed. Didn’t reply to emails or calls quickly: when they did they ignored the details I gave them that the courier would not deliver on time due to passing the parcel over late. They simply said it’s out of their hands and promised a refund. It was delivered 5 days late so naturally went in the bin and no refund. Chased them up and they said it was processed. Asked for proof of I would file a recharge and then miraculously it was processed that day. So upsetting. This was a present for an elderly gentleman and would have been his only Christmas present. Shame on them. I had to ASK for an apology. Dan who works there is nonchalant and needs training.

11 de diciembre de 2025
Opinión espontánea
Logotipo de Snowdonia Cheese Co.

Respuesta de Snowdonia Cheese Co.

Hello, thank you for you review. We are aware that the couriers struggled during the busy period, and we understand this must have caused frustration for the impacted recipients. I am pleased to see that the matter is resolved and that the refund has been received. We are very sorry to see that this delivery did not occur in the manner we would have hoped for or expected, but thank you very much for taking the time to leave this review. Dan

Valorada con 1 estrellas sobre 5

Wouldn’t bother.

Wouldn’t bother with this company. Paid for nominated delivery 30th December. Was dispatched on time, and tracking actually updated on the day saying it was out for delivery. 9pm that day comes, nothing. Check tracking again and it’s updated to arriving 31st December due to a delay. Check again later that night- delayed again to the 2nd January. Shocking service, won’t use again. I know the time of year may hamper delivery firms abilities…. But what’s laughable is the 31st December was available to select as nominated day delivery. So why is my package delayed to the 2nd January. Now I’ve got a perishable product probably sat in some warehouse (not in the fridge as the company themselves recommend) that will if I’m lucky, arrive 4 days after the paid for delivery date, and 3 days after my mothers birthday.

30 de diciembre de 2025
Opinión espontánea
Logotipo de Snowdonia Cheese Co.

Respuesta de Snowdonia Cheese Co.

Hello, thank you for you review. While we are pleased to see that we dispatched the parcel on time, I am sorry to see that the courier failed to delivery your parcel on time. If you have not already done so, please feel free to email us and we will ensure this matter is rectified.

Valorada con 1 estrellas sobre 5

Don’t be fooled by this companies advertising

Never ordered from this company before and never will again ordered Hamper on 15 th December to be delivered to friends, it was delivered to our home address, contents were bashed and damaged, so we had to repack then deliver to friends doing a 2 hour round trip, still no reply from SNOWDONIA CHEESE CO after sending numerous emails

15 de diciembre de 2025
Opinión espontánea
Logotipo de Snowdonia Cheese Co.

Respuesta de Snowdonia Cheese Co.

Hello, thank you for your review. We ensure our parcels are sent to the address provided at the point of purchase. If the delivery address you provided differs to the eventual delivery location, please send us an email showing your email confirmation. We have ensured that all emails from the Christmas period have been responded to, so please check your spam folder, just in case our response is there. Thank you for taking the time to leave a review.

Valorada con 1 estrellas sobre 5

No delivery appalling lack of communication

Ordered a Christmas hamper on 2nd December for delivery on 22nd December. Had multiple messages from DHL - saying couldn’t deliver. Tried to contact them and Snowdonia Cheese multiple times over 3 days by email and phone - no response. It’s now 27th December still no hamper. Paid £101 for hamper and delivery. Frustrated, annoyed, spoiled Christmas - never again

22 de diciembre de 2025
Opinión espontánea
Logotipo de Snowdonia Cheese Co.

Respuesta de Snowdonia Cheese Co.

Hello, thank you for your review. We are aware that some couriers struggled over the busy period, but we hope now that all issues raised with us have been resolved. We have been working to ensure all matters are handled as quickly as possible. If you have still not had a resolution, please give us another email and I will ensure this issue is brought to a conclusion. Dan

Valorada con 1 estrellas sobre 5

I really wish I'd checked reviews…

I really wish I'd checked reviews before ordering. The delivery was late. When it was delivered the pack had melted and it felt tepid to the touch. Three Days un-chilled. This was a gift and there was no way I was giving it to someone. I brought it through Amazon. Snowdon's customer service useless, no one gets back to you. Contacted Amazon and refund request sent to Snowdon who apparently rejected it. Awful company I'll stick with Mouse House in future.

19 de diciembre de 2025
Opinión espontánea
Logotipo de Snowdonia Cheese Co.

Respuesta de Snowdonia Cheese Co.

Hello, thank you for your review. We are aware that some couriers struggled over the busy period, and we have been working to ensure all matters are handled as quickly as possible. If you have still not had a resolution, please give us another email and I will ensure this issue is brought to a conclusion.

Valorada con 5 estrellas sobre 5

Amazing customer service and product

The present of a cheese hamper disappeared into the inner working of DHL, tracking number useless, vanished without trace, just a few days before Christmas. Snowdonia got onto it quickly and sent a replacement that arrived in time for Christmas. Fabulous customer service and product and a very happy family! Highly recommended. Thanks Snowdonia

19 de diciembre de 2025
Opinión espontánea

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