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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Love the company, been buying from snushaven for about a month now and it’s a game changer. I recently got into higher mil snus and being able to order them in bulk is really helpful. Overall love the... Ver más

Valorada con 5 estrellas sobre 5

the price (which was mine main concern) was reasonable according to the average price in my country. I'm from Italy and The delivery took only 5 days. The product was perfect (it was 5 cans of siberia... Ver más

Valorada con 1 estrellas sobre 5

Never received my order after numerous complaints via email and instagram seems they don’t want to sort the problem

Valorada con 1 estrellas sobre 5

Terrible experience, placed an order for some snus and a t-shirt, the t-shirt didn't ever arrive. Finally got a reply from support saying it would take another 14 days. I placed the order on the 1... Ver más

Información sobre la empresa

Escrito por la empresa

We are a UK based nicotine pouch distributor, we strive to create the best customer experience every time.


Información de contacto

3,2

Medio

TrustScore: 3 sobre 5

130 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 5% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Customer service

I had to contact customer service after a package had been lost. I spoke to someone called Ian and they sent me a replacement almost immediately. Friendly service like this is what makes me loyal to this company.

19 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great!!!

I’ve recently ordered a lot from snushaven and it never disappoints. They forget to send me 7 tubs but when I told I some tubs they immediately send me the missing tubs. I really recommend to order from snushaven if you like snus.

5 de diciembre de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

I placed an order last week

I placed an order last week, and by Monday, it still hadn’t been shipped. This is really poor service, and I can't recommend it. I contacted them when my order hadn't arrived, and the response I got was a cold, unhelpful comment saying it would arrive a week later. I’ve seen some people happy with how they’ve handled the shipping, but for me, it’s been miserable. No one wants to wait so long for their items, and the lack of proper communication just makes it worse. The cold response was almost laughable—it doesn't seem like they care about getting more customers if this is how they handle things. They really need to get their shipping process under control.

4 de diciembre de 2024
Opinión espontánea
Logotipo de Snushaven

Respuesta de Snushaven

Hey, please email me at reuben@snushaven.co.uk I’m sure we can help you out, Royal Mail have been delaying our parcels, we are trying our best to sort it out but there is currently a backlog of orders that they have taken and not shipped. Thanks for your comment, this helps us greatly.

Valorada con 5 estrellas sobre 5

I won a free giveaway through instagram…

I won a free giveaway through instagram and they have already sent my free items out I had couple of questions about what I was receiving and they gave me straight through answers I will be buying from this website from now on

20 de noviembre de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Excellent Service

Great experience ordering with snushaven, my package came on time and i got an extra tub. would recommend

24 de octubre de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

I placed an order from snushaven hoping…

I placed an order from snushaven hoping to have a good experience and so far have not. I ordered on the 28th and since than had an email saying they were having shipping issues but my order wasn’t affected according to Reuben who I spoke with through email. but still there has been no movement
(Update). Everything has been corrected with snushaven response to emails. I just hope shipping goes well with royal mail. I would recommend them completely
(Ending) Got my product, camo was wrong mg and killa dark cherry was not sent but they sent killa cherry cola. Also no free tub like advertised. But overall decent experience.

27 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing site

unfortunately there were misunderstandings with the package, however the package is arriving after I wrote to the assistance, super helpful, thank Ian for assisting me, I highly recommend this site!❤️

4 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

Great customer service, there was a issue with my package and Ian helped me a lot had very good communication and sent me a new one right away super happy with everything definitely will order again.

4 de noviembre de 2024
Opinión espontánea

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