My first order was lost in the post. Has taken 2 weeks to get a replacement with much time spent on admin. When Jay was running the store this happened once before & I was sent free goodies & points a... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Absolutely love this company and the Soakie community on their Facebook page. The service Jay and team offer is fantastic and the quality of their products is top notch. There are also loyalty point... Ver más
La empresa ha respondido
Absolutely amazing company, the owner is lovely. Nothing is ever too much trouble, they go above and beyond for their customers. And one thing I have noted and that I find incredible - unlike other co... Ver más
La empresa ha respondido
This company deserves nothing less than 5 stars. ☆ Customer service - Above & Beyond ☆ Dispatch times - Super Fast ☆ Products - Amazing, my company would be nothing without them. ☆ Support - T... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Cosmetic Ingredients. Moulds, Dyes and Supples. Mostly for Bath Bombs, Soap, Wax, Massage Bars, Plaster of Paris, Resin, Cement and food casting. A UK based company delivering quality items around the world! Ingredients for all sorts of bath, body, home and cosmetic uses supplied, with regular updates and outstanding customer care. We also have a private Facebook group, which is a hub of experience and knowledge to help you, whether a well seasoned manufacturer or an amateur hobbyist who just wants to learn more about the items you make for your personal use.
Información de contacto
3B King Street Industrial Estate, PE6 9NF, Langtoft, Reino Unido
- 01733 973950
- sales@soakrochford.co.uk
- soakrochford.co.uk
4,7
Excelente
400 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Fab experience first time ordering…
Fab experience first time ordering highly recommend
12 de octubre de 2022
Respuesta de Soak Rochford Ltd
Great to hear, thank you Tracey
Probably the best company I have ever…
Probably the best company I have ever come across. Friendly, helpful, 5* products and fast delivery.
28 de octubre de 2022
Respuesta de Soak Rochford Ltd
Thank you for the great feedback Heidi :)
Would give 10 stars if I could
Would give 10 stars if I could. Amazing company super fast delivery and always really helpful
26 de octubre de 2022
Respuesta de Soak Rochford Ltd
Thank you Nicola, much appreciated
I have had nothing but possitive…
I have had nothing but possitive experiences everytime I shop. I have had no issues with delivery and you know your custom is appreciated I occasionally find little extras. Website support is wonderful products are high qualify. That reasures me as I want my products to be good that stand out from the rest.
31 de octubre de 2022
Respuesta de Soak Rochford Ltd
Thank you for taking the time to leave us your great feedback Janet, we really do appreciate your business
Love Soak Rochford products
4 de octubre de 2022
Respuesta de Soak Rochford Ltd
Thank you, Bev! Thank you for sticking with us :D, Jay
I wouldn't buy any more
I loved the idea of the mould and it was detailed and I've not seen this mould before, however it's not very flexible so I don't see how I can use it for all different types of crafting. Also I did look at the description and yet it seemed very small and for how much I paid, £12 I personally don't feel it worth the money.
26 de septiembre de 2022
Respuesta de Soak Rochford Ltd
Hi Corliss, We saw that you had left us a poor review on the product itself and could empathise with your reasons for doing so.
I have to be honest when i say that we are a little disappointed that you have now left us a x2 star service review as we have only ever received 5 stars in the last 3 years. Your review is not actually on the service itself but a product that you didn't feel was excellent value for money.
I have looked back through your order and can see that it is the first/last order you have placed with us therefore had not yet accumulated any Soak Reward Points to spend on your order. These are points which are collected on every order and can be redeemed against future orders with us. In addition to this, we actually had a 20% off moulds promotion running at that time which you must have missed due to not being part of our Facebook community or mailing list.
Looking back on the order i can see that the mould was not £12, it was actually £6.25, with the rest of the cost consisting of postage, and VAT. There was only the x1 item on your order which will mean that overall the average item price was considerably higher.
All of our moulds are hand made, in the UK and our prices are what we deem very fair prices, especially when we have absorbed the inflation costs ourselves for over two years now.
Regarding your comments on sizing and price- the mould image itself is on a measuring mat so the sizes could be seen, alternatively we are always contactable to answer any queries. The total pricing is displayed at the checkout too, so that customers can make an informed decision about whether to purchase or not.
It doesn't yet sound like you have used your mould for other craft activities yet, but we can confirm 100% that our moulds will work with concrete, resin, bath bombs, soaps, jelly soaps, chocolate, bubble bars and even icing. Our moulds are food grade, don't crack and are also resistant to chemicals.
Your order was placed on the Sunday before a bank holiday and was dispatched just over 3hrs after we had been open. You had not reached out to us with any feedback, and we do accept returns/refunds.
We feel that this is an unfair service review and if we can help in any way then please do not hesitate to contact us on sales@soakrochford.co.uk
Kind Regards,
Jay Rochford
The best service and amazing people
The best service and amazing people, 100% recommend this company 👍🏻
1 de septiembre de 2022
5* service
Soak Rochford have truly excellent products and service. My order was dispatched within 30 minutes! Great team 5*
1 de septiembre de 2022
My best go to supplier ⭐️⭐️⭐️⭐️⭐️
My best go to supplier ⭐️⭐️⭐️⭐️⭐️
Quick prompt deliveries always on time.
Friendly welcoming service
Would highly recommend Soak Rochford.
Thanks so much guys could not run my business without you 🫶🏻
1 de septiembre de 2022
Love Soak Rochford
Love Soak Rochford! Great products, quick delivery. Always great customer service.
Very supportive as well.
25 de agosto de 2022
#1 Supplier for my business!
5*
My #1 Supplier for my business! Best customer services & prompt delivery! Highly recommend!!!
10 de agosto de 2022
Respuesta de Soak Rochford Ltd
Thank you so much for stopping by! May we have many more happy years of business together!
Great customer service always will to…
Great customer service always will to help
10 de agosto de 2022
Respuesta de Soak Rochford Ltd
Thank you so much for taking the time to leave us your review! We are pleased you are happy :)
So glad I found this company absolutely…
So glad I found this company absolutely amazing love love love.
There is literally nothing I can fault. They have made more than a company they have made an amazing community that are there to help you every step of the way
3 de agosto de 2022
Respuesta de Soak Rochford Ltd
Thank you so much Laura, it means a lot to hear your positive experience :)
Excellent service and products.
3 de agosto de 2022
Respuesta de Soak Rochford Ltd
Great to hear, thank you
They are a very helpful and…
They are a very helpful and professional company, highly recommended, you won’t go wrong with them 👌👌👌👌
3 de agosto de 2022
Respuesta de Soak Rochford Ltd
Thank you for the lovely review Margaret 😊
Brilliant!!
I've always had great service from Soak Rochford; their products are lovely and their staff are amazing, nothing is too much trouble. I'd highly recommend them to anyone.
1 de agosto de 2022
Respuesta de Soak Rochford Ltd
Pleased to hear, thank you Hayley :)
Love this company the service
Love this company the service, products, delivery, are absolutely amazing. Staff are extremely helpful and go above and beyond to help.
Definitely recommend to anyone because once used you'll never look back
21 de julio de 2022
Opinión espontánea
Respuesta de Soak Rochford Ltd
Thank you for the lovely feedback Louise :)
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.