Banner for sofabed.co.uk

sofabed.co.uk Opiniones 

482
TrustScore: 4.5 sobre 5

4,6

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I'm really pleased with my Edinburgh sofabed. Paul was very helpful and made recommendations on how to make my sofabed bespoke. The quality is excellent and the slightly smaller size means that it f... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Good communication with the delivery team ordered my bed and they arranged time and date with me straight away I was sceptical as I have seen so many negative reviews, so I was worried and scared. Too... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Nice products but takes AGES to arrive. I don't really like getting one communication on purchase then waiting 4-5 weeks to get a confirmation of when the order will come. I'm impatient and like to kn... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Overall, very good - website ordering, quality of product, delivery etc. Well done. Didn't quite get to five stars because of one or two minor comms issues (problems with phone lines, not getting t... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fabricante de mobiliario
  2. Tienda de muebles
  3. Tienda para la reforma del hogar
  4. Tienda de sofás
  5. Tapicería

Sobre sofabed.co.uk

Escrito por la empresa

Sofabed.co.uk - Genuine UK Manufacturers of Bespoke Sofabeds

*FACTORY PRICES direct to the public
*Over 130 fabrics
*Handmade gorgeous sofabeds
*UK wide delivery in 4 weeks or less
*PAY IN 3 INSTALMENTS with Paypal
*Rated Excellent on Trustpilot
*Hand crafted sofabeds direct from the UK manufacturer
*Buy Direct from the manufacturer
*aquaclean® fabric treatment available

Sofabed.co.uk makes every sofabed that we sell in our UK factory, so when you choose one of our sofa beds you know you are buying a quality piece of British Furniture. We do not use middlemen or have expensive retail shops we are simply a UK manufacturer with our own website. So when you buy from Sofabed.co.uk you are buying direct from the manufacturer so you know you are getting a great deal.

Our 2 seat sofabeds include contemporary designs such as the Chelsea sofabed and more traditional designs like the Chesterfield Sofabed. So whatever your personal preference sofabed.co.uk has a sofabed to suit you.

As well as traditional 2 seat sofa beds we have Box beds. The Cheshire Double Box bed is in the style of an Ottoman but cleverly includes a small double bed. The Sussex Single Box Bed does exactly what it says on the tin in that it contains a single bed in a pouffe. Finally, for those that like things a bit different to the norm we have the incredibly popular Chaise Longue Sofabed.

Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

482 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,6

Todas las opiniones

(482)

32 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Beautiful Chaise though wrong choice for us.

We received the sofa bed in 2pieces due to access.It was really difficult to line up to insert the 3 screws to attach the arm to the main sofabed. It took 3 hours . As a disabled person I thought the chaise would be more support than a usual sofa but it was extremely uncomfortable, though very attractive to look at., a good colour and beautifully made. After 1 week the arm disconnected from the main part which was dangerous. In the end we put the arm end away and now use just the sofa end. Very dissappointed ,but as we had opted to assemble ourselves we thought it pointless to approach for assistance. A lot of money was wasted, although the remainder of the chaise is in use as a sofa. The chaise was made to our specification and within 4 weeks as promised. Service and delivery was good .

13 de octubre de 2023
Logotipo de sofabed.co.uk

Respuesta de sofabed.co.uk

Hi Janice

Thank you for your order and for writing a review.

It is clear that you have had an issue attaching the bolt on arms. We would have been more than happy to help you with this if we had known of the problem. The arm has 2 bolts and if done correctly it takes a matter of minutes to complete. If this took 3 hours and the arm has fallen off it would appear that is has not been correctly done.

Now we are aware of the issue we would like the opportunity to remedy this for you. As we were not aware we feel that your review does not reflect the situation fairly. When our office is open in the morning I am going to ask my colleague James to call you to talk through attaching the arms. You also mention the comfort of the sofabed. We can arrange to have some softer seat cushions sent as well if this is helpful.

I hope this helps to resolve the situation for you.

thanks

Paul
Sofabed.co.uk

Valorada con 5 estrellas sobre 5

Quality and customer service

Fabulous customer service in the pre order phase helping in understanding options and through ordering process always friendly, courteous and professional on the phone.
The delivered sofa bed is perfect, high quality of materials and manufacturing, comfortable as sofa and as bed. Outstanding, thank you!

2 de diciembre de 2023
Opinión espontánea
Logotipo de sofabed.co.uk

Respuesta de sofabed.co.uk

Hi Phil

Thank you so much for taking the time to write a review for us of our customer service. Thank you also for your order.

Paul
Sofabed.co.uk

Valorada con 5 estrellas sobre 5

Great Company to deal with

Great Company to deal with. Samples sent out really quickly.
Sofa delivered promptly and efficiently.
We ordered from a competitor initially but their was service so poor we had to cancel our order. Sofabed.co.uk is a great example of good service and a good product.

19 de octubre de 2023
Logotipo de sofabed.co.uk

Respuesta de sofabed.co.uk

Hi Sian

Thank you for the review and for the order. I am glad we were able to help you out when others let you down.

thanks again

Paul
Sofabed.co.uk

Valorada con 4 estrellas sobre 5

Easy to use as a bed

Very easy to get the bed out of the sofa,nice quality material, good size. Unfortunatley,the seat cusions are too firm and not very comfortable after a couple of hours.

9 de octubre de 2023
Logotipo de sofabed.co.uk

Respuesta de sofabed.co.uk

Thank you so much for taking the time to write a review for us. We like to ensure that all our customers are happy so I am going to ask my colleague James to call you and arrange for some new softer seat cushion inners to be sent.

Thanks

Paul
Sofabed.co.uk

Valorada con 5 estrellas sobre 5

Excellent!

We contacted sofabed co uk after a very poor experience with someone else where we had to cancel our order. Excellent from start to finish, very efficient, helpful and friendly on the phone. Easy process. Sofabed delivered very quickly (within 3 weeks) delivered to room we wanted even though we are on second floor of our block with no lift. Very happy with the sofabed quality and comfort

1 de noviembre de 2023
Opinión espontánea
Logotipo de sofabed.co.uk

Respuesta de sofabed.co.uk

Hi James

Thank you for writing a review for us. I am glad that we were able to help you out and that you are happy with your sofabed.

thanks

Paul
Sofabed.co.uk

Valorada con 4 estrellas sobre 5

Very good experience

The company was very good to deal with. I spoke to a very helpful male salesperson who advised me and insisted I got some of the samples before I made my choice of fabric. Delivery was a little less straight forward as my original delivery date was slightly delayed by two days. Then the item arrived at 9.30 at night but the delivery company had made a big effort to get the furniture to me on the date they had rearranged. And this is a delivery company and totally separate from sofabed.co.uk. Having said this, I still received my order several days before the sofabed.co.uk estimated arrival date which was excellent. As for the furniture itself, it looks good and doesn't take up much room . I have been sleeping on it for the last two nights and actually it was surprisingly comfortable. I upgraded to a better quality mattress and I would recommend this. The only downside for me is that it is quite narrow and not terribly long. I am 5ft 6 and only just fitted onto the mattress. So not suitable for a tall adult really.
But overall, I would definitely recommend sofabed.co.uk. All a positive experience

1 de septiembre de 2023
Logotipo de sofabed.co.uk

Respuesta de sofabed.co.uk

Hi Victoria

Thank you so much for writing a review and for detailing your experience of sofabed.co.uk from start to finish. Thanks again for your order.

thanks

Paul
Sofabed.co.uk

Valorada con 5 estrellas sobre 5

Great quality Sofa Bed and very good customer service

I have the lovely Dewsbery Sofabed. As I am under 5 feet, a senior person with back problems I usually need extra cushions and props to get into a comfortable position. Sofabed also supplied me with some lovely bespoke extra cushions matching the sofa. The sofa bed has a good quality frame and bed and the cushions are very supportive. I needed the sofa bed quickly as family were visiting and the bed was delivered in plenty of time.
Our special thanks to James, for all the hard work to make the sofa extra comfortable for me.
Due to a slight production change the screw in feet did not quite match the website pictures but was sent out another set in only 2 days. Very good after sales service.
I also recommend their comfortable foot stool. It also houses all the bedding after the guests have gone. Good solid seat as well.
Thankyou to all at Sofabed.
Leiloo

3 de octubre de 2023
Opinión espontánea
Logotipo de sofabed.co.uk

Respuesta de sofabed.co.uk

Hi leiloo

Thank you so much for writing a review for us and for your order. I will pass on your comments to James.

thanks

Paul
Sofabed.co.uk

Valorada con 5 estrellas sobre 5

Exceptional service from this company

After recently being let down by another well known sofa company I was dubious about placing an order online elsewhere. This company has restored my faith! Outstanding service from first point of contact, fabric swatches received in a matter of days and my order delivered just over two weeks after placing it ! My Cheshire double box bed is perfect. Exceptionally well made, very sturdy and the fabric suits my room perfectly. Couldn’t be happier! I wouldn’t hesitate to order from this company again .

10 de octubre de 2023
Opinión espontánea
Logotipo de sofabed.co.uk

Respuesta de sofabed.co.uk

Thank you so much for the detailed review and the order. I am glad we were able to help you out when you had been let down by another company.

thanks

Paul
Sofabed.co.uk

Valorada con 5 estrellas sobre 5

The quality of our new sofa bed is top notch

The quality of our new sofa bed is top notch. The order process was nice and straightforward and the customer care is one of the best I’ve know .

21 de agosto de 2023
Logotipo de sofabed.co.uk

Respuesta de sofabed.co.uk

Hi David

Thank you for writing a review and for your order. It is great to know that you are happy woth the sofabed and the customer service.

thanks

Paul
Sofabed.co.uk

Valorada con 5 estrellas sobre 5

Great sofa

Great sofa. Wonderful colour (purple). Delivery was fun. I had checked the sizes and min door width. But the delivery guys were less sure. But with clever movement and the odd “pivot” it was delivered no problems. Yet to use it as a bed. But certainly looks the part. Comfy as a sofa. Very pleased. Thanks everyone

28 de marzo de 2023
Logotipo de sofabed.co.uk

Respuesta de sofabed.co.uk

Hi Dave

Thank you for writing a review of your sofabed and the "fun" delivery. I am please to hear that you are happy with the sofabed.

Thanks again for your order.

Paul
Sofabed.co.uk

Valorada con 5 estrellas sobre 5

Beautiful and comfy sofa bed

Beautiful and comfy sofa bed
Great customer service experience
Thank you

4 de septiembre de 2023
Opinión espontánea
Logotipo de sofabed.co.uk

Respuesta de sofabed.co.uk

Hi Lizzie

Thank you so much for your review and for your order. Its great to hear that the service and sofabed were as you hoped for.

thanks


Paul
Sofabed.co.uk

Valorada con 5 estrellas sobre 5

Great Experience end to end

Well made, delivered promptly and fully assembled to the right room. Missing a couple of cushions and the team quickly put it right.

Happy to recommend.

1 de agosto de 2023
Logotipo de sofabed.co.uk

Respuesta de sofabed.co.uk

Hi Alan

Thank you so much for writing a review for us and for your order.

Paul
Sofabed.co.uk

Valorada con 1 estrellas sobre 5

Would not recommend

Addition scatter cushions that were ordered at extra cost were not supplied. Delivery was to the billing address and not the shipping address. Calls not returned. Would not recommend.

18 de julio de 2023
Logotipo de sofabed.co.uk

Respuesta de sofabed.co.uk

Good Morning Guy

Thank you for your order and for writing a review for us. I am sorry that the service you received was not at the level you or we expect. I have looked into this and the error was in our administration office where we incorrectly entered your order. We will be looking into this part of our process to ensure that this does not happen again.

My colleague James has called you this morning to discuss how we can remedy the situation. James has left a message so you can call him back. We are making the missing cushions this morning and they will be with you by Monday.

Once again please accept my apologies for the service you received on this occassion.

thanks

Paul
Sofabed.co.uk

Valorada con 5 estrellas sobre 5

Quality sofa bed

Took a chance by ordering a sofa bed online, which wasn’t too difficult. Bed arrived within the 6 week time period for delivery. I was not disappointed. Fits into my spare room/office nicely. The fabric quality is good and the colour ‘sand’ blends well with decoration. Thoroughly recommend this service 5*

25 de julio de 2023
Logotipo de sofabed.co.uk

Respuesta de sofabed.co.uk

Hi Lynne

Thank you so much for writing a review for us and for your order.

Paul
Sofabed.co.uk

Valorada con 5 estrellas sobre 5

Value for my money with superb service

Excellent service delivered on time as per the commitment of 1 week. They even replaced the mattress with 2 days of sofa bed delivery as the first one was a bit soft.

26 de julio de 2023
Logotipo de sofabed.co.uk

Respuesta de sofabed.co.uk

Hi Muhammad

Thank you so much for writing a review and for your order.

Paul
Sofabed.co.uk

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más