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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I read their return policy prior to purchasing. sounded fine! It took 3 weeks to receive. Item didn't fit and tried to return according to their instructions. Tried to return , taking pictures etc. F... Ver más

Valorada con 5 estrellas sobre 5

Ease of using website… Highest quality of products at or below best price point. Fast , efficient delivery to my front door! Needs to be your go to for home delivery of incontinence materials, e... Ver más

Valorada con 5 estrellas sobre 5

I placed an order with this company and they already knew my Discover card numbers and didn't accept them. I started looking online and there are many complaints about them including cheap clothing a... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I broke my rule about not ordering items from Facebook ads, and it reinforced why I should follow this rule. I ordered two dresses and quickly got an email confirmation of the order. After about a wee... Ver más

Información sobre la empresa

Escrito por la empresa

At Sofia & Grace, our mission is to destigmatize bladder leakage. We believe it’s about time to have a place for women to come together and talk openly about bladder control issues. With 1 in 3 women dealing with incontinence on a daily basis, we are here to open up dialogue and offer women a platform to discover products that help them live more confidently—without the stress or embarrassment caused by bladder control. This is the foundation and noble purpose that defines Sofia & Grace and the pillars our brand is built on.


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

372 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 15% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

The shipment came very quickly

The shipment came very quickly, BUT not complete.
I've not contacted them. I will and see what the resolution is
I am VERY [;eased with the product...
A More comfortable and far easier to put on!!!

9 de julio de 2024
Valorada con 4 estrellas sobre 5

Initially

Initially, everything went well. No problem ordering and receiving my order. The product I ordered I cannot use. It bunches into the crevices of my body, such as between my buttock's cheeks causing serious pain and rubbing and in the vagina area.
I need the length of the pad, but it's too wide and too thick. I think what I need would be more of a liner.

27 de junio de 2024
Valorada con 5 estrellas sobre 5

Finally, the right product!

Tena, moderate, long, flexible is the only incontinence product that works for me. It's hard to find. Sofia & Grace had the product. Ordering was easy, delivery satisfactory. Will continue ordering from Sofia & Grace

22 de junio de 2024
Valorada con 4 estrellas sobre 5

nice

it was nice but a little hard to follow and it took a long time before i recived my order. and the truck that brought my box lift it in my garage and not on m y porch i have trouble walking and it was diffacult for me to get into my house.

21 de junio de 2024
Valorada con 5 estrellas sobre 5

I love Sofia and Grace

I love Sofia and Grace! You have the products i need, FedEx free delivrty, and a free zipper bag that is just beautiful. I’m so glad I discovered you!

19 de junio de 2024
Valorada con 1 estrellas sobre 5

Don't bother trying to get the trial package

I had ordered the trial to see if they would work for my daughter in law after giving birth. When I did, you had to sign up to get future deliveries to get the deal. The information I was given at that time was that the order for the regular shipment would not occur for two weeks. Imagine my surprise when my bank account was charged just two days after the trial order was placed. I had not even received the product yet. Then it took more than one phone call to customer service to get it refunded. By then, they had already shipped the regular shipment. They had told me on my first call that it would be cancelled and refunded so I would not receive it. Well that did not happen and I gut the regular shipment. Then they advised I could send it back and did send me a label. I was informed that FedEx would pick up the return the next day. That did not happen, so I took it to a FedEx drop location. Then two days later FedEx showed up to get it. Very poor communication on this. And not even having enough time to receive the trial pack and try it before shipping out and charging the customer the next shipment.

19 de mayo de 2024
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Respuesta de Sofia & Grace

As before, we apologize for the circumstances of this transaction. When the trial order was placed online, the next delivery date was requested at that time, in which we responded to. When we discussed the shipment, we did attempt to stop it from arriving at your door, and because we were unsuccessful at doing that, in good faith, we refunded your credit card while awaiting the return of the packages. Hopefully you have received your refund, and all is well.

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