Jimmy at the Brent Cross branch was absolutely amazing! He went above and beyond to help us, even staying back after his shift to show us around, accommodate everything we needed, and make sure ou... Ver más
La empresa ha respondido
Unit A, Brent Cross Retail Park, Tiling Road, NW2 1LS London, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Jimmy at the Brent Cross branch was absolutely amazing! He went above and beyond to help us, even staying back after his shift to show us around, accommodate everything we needed, and make sure ou... Ver más
La empresa ha respondido
Hi Mariana, I just wanted to say a big thank you for your time, patience and for taking the time to explain everything so clearly. Your detailed explanation really helped me, especially because... Ver más
La empresa ha respondido
We received outstanding customer service from the team at Sofology Brent Cross. From the moment we entered, we were greeted promptly and looked after by the friendly staff. Their guidance was invalua... Ver más
La empresa ha respondido
Great experience and great customer service. We visited three times and each time we had the best welcome from Jimmy. On our third visit Ahmed guided us with all necessary advice. Jimmy’s knowledge wa... Ver más
La empresa ha respondido
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Unit A, Brent Cross Retail Park, Tiling Road, NW2 1LS, London, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
No pushy sales tactics. Salesman understood our requirement and showed the furniture that we would be interested in and that secured the sale as we choose one of the one he showed

Respuesta de Sofology - Brent Cross
Great experience and great customer service. We visited three times and each time we had the best welcome from Jimmy. On our third visit Ahmed guided us with all necessary advice. Jimmy’s knowledge was impressive giving us all the extra information and support we needed. It’s greatly appreciated and process made easier because of Jimmy. Ahmed thank you for your support through the process and getting our order placed. Thank you again. Great care and support. Thank you ever so much

Respuesta de Sofology - Brent Cross
Sofologist Raza was very kind and experienced. Explained everything and covered all our questions with details . The store was very spacious and quiet and clean .

Respuesta de Sofology - Brent Cross
Helpful and knowledgeable staff. easy ordering process, samples readily available colour samples

Respuesta de Sofology - Brent Cross
I had a great experience shopping at this store. The salesperson was available when we had questions, but never made us feel pressured to buy anything. I appreciated being able to browse at my own pace while knowing help was there if I needed it.

Respuesta de Sofology - Brent Cross
We received outstanding customer service from the team at Sofology Brent Cross. From the moment we entered, we were greeted promptly and looked after by the friendly staff. Their guidance was invaluable in helping us select the right sofa and navigate the various options and extras. We highly recommend this store and eagerly await the delivery of our new furniture.

Respuesta de Sofology - Brent Cross
Awful shop manager, awful customer support. They don’t listen and don’t help to resolve issues. Everything is black or white.
Tho, the sales person, a nice lady, tried her best to accommodate me but her manager shut her down.

Respuesta de Sofology - Brent Cross
Babil/Babul Ahmed was extremely helpful and stayed patient throughout. Even when his shift had ended, he didn’t rush the process or show any frustration.
He explained the care cleaning and extras and gave us time to think and allowed us to change our mind too.
The store smelt amazing!

Respuesta de Sofology - Brent Cross
Such an amazing experience. Friendly and helpful. Will be coming back for future purchases

Respuesta de Sofology - Brent Cross
Had great service from Raza and helped us choosing our sofas.

Respuesta de Sofology - Brent Cross
The staff help us all the time. Good communication with the staff we made the deal.

Respuesta de Sofology - Brent Cross
Given first class attention and now look forward to having our two leather sofas

Respuesta de Sofology - Brent Cross
Raza provided excellent customer service - he’s very knowledgeable on different styles and provides good advice in helping you make the right choice.
Thanks for your service.

Respuesta de Sofology - Brent Cross
Everything was good until the order was placed. Sasan helped us out for hours and was very attentive 10/10. Ended up paying an additional £350 to change the colour of the sofa’s which had NOT gone into production. Then when I said il just cancel and order again, I was told that I’m not allowed to cancel and I MUST take delivery of my order. It’s a shame because everything was all good until companies feel they can say what they want to get their way. I’m fine I gave the £350 anyways but you will also get your well deserved 1 star 🫱🏼🫲🏽

Respuesta de Sofology - Brent Cross
Jimi was a great help, helped us pick the right sofa for our home, explained everything and assisted us to make sure it would fit in our space

Respuesta de Sofology - Brent Cross
Great experience in general very pleasant salesman, the only issue was a bit of a wait to be attended

Respuesta de Sofology - Brent Cross
The staff was very polite and helpful. All questions were answered knowledgeably and with the intend to advice us/the customers for our benefit.

Respuesta de Sofology - Brent Cross
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.