Sofology - Brent Cross Opiniones 

2844
•
TrustScore: 5 sobre 5

4,8

Unit A, Brent Cross Retail Park, Tiling Road, NW2 1LS London, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Jimmy at the Brent Cross branch was absolutely amazing! He went above and beyond to help us, even staying back after his shift to show us around, accommodate everything we needed, and make sure ou... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Hi Mariana, I just wanted to say a big thank you for your time, patience and for taking the time to explain everything so clearly. Your detailed explanation really helped me, especially because... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

​We received outstanding customer service from the team at Sofology Brent Cross. From the moment we entered, we were greeted promptly and looked after by the friendly staff. Their guidance was invalua... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great experience and great customer service. We visited three times and each time we had the best welcome from Jimmy. On our third visit Ahmed guided us with all necessary advice. Jimmy’s knowledge wa... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de sofás
  2. también en la categoría
  3. Accesorios para muebles
  4. Tapicería
  5. Tienda de artículos para el hogar
  6. Tienda de mobiliario para salones
  7. Tienda de muebles

Escrito por la empresa

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Información de contacto

  • Unit A, Brent Cross Retail Park, Tiling Road, NW2 1LS, London, Reino Unido

4,8

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

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4,8

Todas las opiniones

(2844)

16.191 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent customer service

No pushy sales tactics. Salesman understood our requirement and showed the furniture that we would be interested in and that secured the sale as we choose one of the one he showed

13 de junio de 2026
Logotipo de Sofology - Brent Cross

Respuesta de Sofology - Brent Cross

Thanks for this fabulous review. We appreciate you sharing it with others!

Valorada con 5 estrellas sobre 5

Great experience and great customer…

Great experience and great customer service. We visited three times and each time we had the best welcome from Jimmy. On our third visit Ahmed guided us with all necessary advice. Jimmy’s knowledge was impressive giving us all the extra information and support we needed. It’s greatly appreciated and process made easier because of Jimmy. Ahmed thank you for your support through the process and getting our order placed. Thank you again. Great care and support. Thank you ever so much

13 de junio de 2026
Logotipo de Sofology - Brent Cross

Respuesta de Sofology - Brent Cross

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Valorada con 5 estrellas sobre 5

Sofologist Raza was very kind and…

Sofologist Raza was very kind and experienced. Explained everything and covered all our questions with details . The store was very spacious and quiet and clean .

11 de junio de 2026
Logotipo de Sofology - Brent Cross

Respuesta de Sofology - Brent Cross

Thanks for this fabulous review. We appreciate you sharing it with others!

Valorada con 5 estrellas sobre 5

Helpful and knowledgeable staff

Helpful and knowledgeable staff. easy ordering process, samples readily available colour samples

1 de junio de 2026
Logotipo de Sofology - Brent Cross

Respuesta de Sofology - Brent Cross

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Valorada con 5 estrellas sobre 5

Very positive store experience

I had a great experience shopping at this store. The salesperson was available when we had questions, but never made us feel pressured to buy anything. I appreciated being able to browse at my own pace while knowing help was there if I needed it.

25 de mayo de 2026
Logotipo de Sofology - Brent Cross

Respuesta de Sofology - Brent Cross

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Valorada con 5 estrellas sobre 5

Great customer service

​We received outstanding customer service from the team at Sofology Brent Cross. From the moment we entered, we were greeted promptly and looked after by the friendly staff. Their guidance was invaluable in helping us select the right sofa and navigate the various options and extras. We highly recommend this store and eagerly await the delivery of our new furniture.

31 de mayo de 2026
Logotipo de Sofology - Brent Cross

Respuesta de Sofology - Brent Cross

Thanks for this fabulous review. We appreciate you sharing it with others!

Valorada con 5 estrellas sobre 5

Great customer care

29 de mayo de 2026
Logotipo de Sofology - Brent Cross

Respuesta de Sofology - Brent Cross

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Valorada con 1 estrellas sobre 5

Awful shop manager and customer service

Awful shop manager, awful customer support. They don’t listen and don’t help to resolve issues. Everything is black or white.

Tho, the sales person, a nice lady, tried her best to accommodate me but her manager shut her down.

4 de mayo de 2026
Logotipo de Sofology - Brent Cross

Respuesta de Sofology - Brent Cross

Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.

Valorada con 5 estrellas sobre 5

Babil/Babul Ahmed was extremely helpful…

Babil/Babul Ahmed was extremely helpful and stayed patient throughout. Even when his shift had ended, he didn’t rush the process or show any frustration.
He explained the care cleaning and extras and gave us time to think and allowed us to change our mind too.
The store smelt amazing!

24 de mayo de 2026
Logotipo de Sofology - Brent Cross

Respuesta de Sofology - Brent Cross

Thanks for this fabulous review. We appreciate you sharing it with others!

Valorada con 5 estrellas sobre 5

Such an amazing experience

Such an amazing experience. Friendly and helpful. Will be coming back for future purchases

18 de mayo de 2026
Logotipo de Sofology - Brent Cross

Respuesta de Sofology - Brent Cross

Thanks for this fabulous review. We appreciate you sharing it with others!

Valorada con 5 estrellas sobre 5

Good experience

The staff help us all the time. Good communication with the staff we made the deal.

12 de mayo de 2026
Logotipo de Sofology - Brent Cross

Respuesta de Sofology - Brent Cross

Thanks for this fabulous review. We appreciate you sharing it with others!

Valorada con 5 estrellas sobre 5

Excellent Customer Service…

Raza provided excellent customer service - he’s very knowledgeable on different styles and provides good advice in helping you make the right choice.

Thanks for your service.

4 de mayo de 2026
Logotipo de Sofology - Brent Cross

Respuesta de Sofology - Brent Cross

Hi there, thank you for your review. Another great review for Raza, we will make sure to pass this on! Have a nice day.

Valorada con 1 estrellas sobre 5

Everything was good until the order was…

Everything was good until the order was placed. Sasan helped us out for hours and was very attentive 10/10. Ended up paying an additional £350 to change the colour of the sofa’s which had NOT gone into production. Then when I said il just cancel and order again, I was told that I’m not allowed to cancel and I MUST take delivery of my order. It’s a shame because everything was all good until companies feel they can say what they want to get their way. I’m fine I gave the £350 anyways but you will also get your well deserved 1 star 🫱🏼‍🫲🏽

3 de mayo de 2026
Logotipo de Sofology - Brent Cross

Respuesta de Sofology - Brent Cross

Hi Pedram, we are sorry that you are unhappy. We do make it clear in our terms and conditions that any changes are chargable after 48 hours. We are confident that you will be happy with the furniture once it is delivered to your home.

Valorada con 5 estrellas sobre 5

Jimi was a great help

Jimi was a great help, helped us pick the right sofa for our home, explained everything and assisted us to make sure it would fit in our space

4 de mayo de 2026
Logotipo de Sofology - Brent Cross

Respuesta de Sofology - Brent Cross

Hi there, thank you for your review. Another great review for Jimi, we will make sure to pass this on! Have a nice day.

Valorada con 4 estrellas sobre 5

Great experience in general very…

Great experience in general very pleasant salesman, the only issue was a bit of a wait to be attended

17 de abril de 2026
Logotipo de Sofology - Brent Cross

Respuesta de Sofology - Brent Cross

Hi there, thanks for taking the time to leave a 4-star review, we really appreciate your feedback!

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