Sofology - Brent Cross Opiniones 

2844
•
TrustScore: 5 sobre 5

4,8

Unit A, Brent Cross Retail Park, Tiling Road, NW2 1LS London, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Jimmy at the Brent Cross branch was absolutely amazing! He went above and beyond to help us, even staying back after his shift to show us around, accommodate everything we needed, and make sure ou... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Hi Mariana, I just wanted to say a big thank you for your time, patience and for taking the time to explain everything so clearly. Your detailed explanation really helped me, especially because... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

​We received outstanding customer service from the team at Sofology Brent Cross. From the moment we entered, we were greeted promptly and looked after by the friendly staff. Their guidance was invalua... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great experience and great customer service. We visited three times and each time we had the best welcome from Jimmy. On our third visit Ahmed guided us with all necessary advice. Jimmy’s knowledge wa... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de sofás
  2. también en la categoría
  3. Accesorios para muebles
  4. Tapicería
  5. Tienda de artículos para el hogar
  6. Tienda de mobiliario para salones
  7. Tienda de muebles

Escrito por la empresa

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Información de contacto

  • Unit A, Brent Cross Retail Park, Tiling Road, NW2 1LS, London, Reino Unido

4,8

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(2844)

13.841 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Brilliant customer service at Sofology Brent Cross

We visited Sofology Brent Cross today and purchased a Heston recliner. From the moment we walked in, Raza was welcoming, informative, and friendly. He took the time to explain our options without any pressure and made the whole experience smooth and delightful. Really impressed with the customer service – thank you, Raza!

24 de febrero de 2026
Logotipo de Sofology - Brent Cross

Respuesta de Sofology - Brent Cross

Thank you for awarding us 5 stars Jane!

Valorada con 1 estrellas sobre 5

Assured the sofa would fit no matter…

Assured the sofa would fit no matter what (removed legs, break into parts, take through window). Lost full deposit when it turned out that wouldn’t be possible. Huge let down at 20% of sofa cost.

24 de febrero de 2026
Opinión espontánea
Logotipo de Sofology - Brent Cross

Respuesta de Sofology - Brent Cross

We are sorry to hear that you are unhappy Jane, it is impossible for us to say for sure if an item will fit into a customers property or not. It is always down to the customer to measure up and ensure that it will fit.

Valorada con 5 estrellas sobre 5

Incredibly comfortable sofa, classic design

Sofology clinched it for me because they have classic styles amongst all the bling which is fine but not my thing, even more importantly the one I chose (Hackney 4 seater sofa with memory foam)) is incredibly comfortable (so end up sleeping on it sometimes).
Plus they offer an interest free finance option which I chose over 2 years.

7 de mayo de 2025
Logotipo de Sofology - Brent Cross

Respuesta de Sofology - Brent Cross

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. The Hackney is a lovely choice! Have a great day 😊

Valorada con 5 estrellas sobre 5

Vast selection of sofas at every price…

Vast selection of sofas at every price range and styles not available at other furniture shops. Sales staff Junaid is very helpful and friendly. Had good knowledge on the sofas we chose and went clearly through the finance procedure

18 de febrero de 2026
Logotipo de Sofology - Brent Cross

Respuesta de Sofology - Brent Cross

Hi there, thank you for your review. Another great review for Junaid, we will make sure to pass this on! Have a nice day.

Valorada con 5 estrellas sobre 5

Amazing service!

Amazing service!

18 de febrero de 2026
Logotipo de Sofology - Brent Cross

Respuesta de Sofology - Brent Cross

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Valorada con 5 estrellas sobre 5

Brent Cross

Marijana at the Brent Cross branch, very honest clear and helpful with our sofa shopping journey.

16 de febrero de 2026
Logotipo de Sofology - Brent Cross

Respuesta de Sofology - Brent Cross

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Valorada con 5 estrellas sobre 5

Lovely staff.

Raza talked us through all the options available to us, why they would benefit us and discussed our concerns in detail. He helped us decide what would work best for our family and our home. He was super friendly from the moment we walked into the store. Thank you Raza!

19 de febrero de 2026
Logotipo de Sofology - Brent Cross

Respuesta de Sofology - Brent Cross

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Valorada con 5 estrellas sobre 5

The service was professional and…

The service was professional and friendly. We were given clear information on a range of questions and time to consider options.
We ended up buying on the spot!

17 de febrero de 2026
Logotipo de Sofology - Brent Cross

Respuesta de Sofology - Brent Cross

Thank you Mr Burton

Valorada con 5 estrellas sobre 5

Great service

Helpful service and accommodation

15 de febrero de 2026
Logotipo de Sofology - Brent Cross

Respuesta de Sofology - Brent Cross

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Valorada con 5 estrellas sobre 5

All good

All good. Friendly and helpful staff with no heavy sale. Allowed to browse freely.

31 de enero de 2026
Logotipo de Sofology - Brent Cross

Respuesta de Sofology - Brent Cross

Thank you for awarding us 5 stars :-)

Valorada con 5 estrellas sobre 5

Review of buying experience

The staff at Brent Cross took tine to help us match the sofa fabric and colour with the paint and carpet sample we had, and helped us choose the correct sofas to suit our room. At no time did we feel under pressure to buy, and there was no hard sell from the staff.

8 de febrero de 2026
Logotipo de Sofology - Brent Cross

Respuesta de Sofology - Brent Cross

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Valorada con 5 estrellas sobre 5

The 2 managers

The 2 managers, Halel and Saj, helped us all the way

5 de febrero de 2026
Logotipo de Sofology - Brent Cross

Respuesta de Sofology - Brent Cross

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Valorada con 5 estrellas sobre 5

Mariana was excellent in assisting us…

Mariana was excellent in assisting us help choose the entire package for our sofa

6 de febrero de 2026
Logotipo de Sofology - Brent Cross

Respuesta de Sofology - Brent Cross

Thank you so much for taking the time to share your experience and for leaving such a positive review about the excellent customer service you received during your visit to Sofology. We’re thrilled to hear that our team provided you with the level of service you deserve, and your feedback truly means a lot to us. Knowing that you had a great experience encourages us to keep delivering the best possible service to all our customers. If you have any further comments or need assistance in the future, please don’t hesitate to reach out. Your support is greatly appreciated! 😊

Valorada con 5 estrellas sobre 5

Great experience detailed information…

Great experience detailed information about my purchase from Mariana

3 de febrero de 2026
Logotipo de Sofology - Brent Cross

Respuesta de Sofology - Brent Cross

We are very pleased to hear that you have had a great experience while ordering with us. Thank you for taking the time to give us your feedback. 😊

Valorada con 1 estrellas sobre 5

Lied too when ordering the sofa

Lied too when ordering the sofa, then it takes 3 days to get a response after contacting, while the staff are friendly on the phone there hands are tied unfortunately

21 de enero de 2026
Logotipo de Sofology - Brent Cross

Respuesta de Sofology - Brent Cross

We are sorry to hear that you are unhappy Darren. Please email you details to social.media.complaints@sofology.co.uk and we will take a look into this.

Valorada con 5 estrellas sobre 5

Staff member was very polite and…

Staff member was very polite and friendly. Made sure that I had all the measurements correct and gave me alternatives and explained everything to me in great detail! Very welcoming experience

2 de febrero de 2026
Logotipo de Sofology - Brent Cross

Respuesta de Sofology - Brent Cross

Thank you for taking the time to leave a 5-star review!😊

Valorada con 5 estrellas sobre 5

Friendly knowledgeable staff and great looking sofas

I had a great experience here choosing a new sofa. The staff were friendly and I didn’t feel any pressure to buy. Raza introduced himself and then left me to browse alone which was much appreciated. Once I had settled on a sofa, Raza’s knowledge of the product was invaluable and helped me to decide on colour, size etc… in a fraction of the time it would have taken me to decide on my own. I highly recommend the Brent Cross Sofology store. Amazing Sofas and great staff. Thank you Raza!

28 de enero de 2026
Logotipo de Sofology - Brent Cross

Respuesta de Sofology - Brent Cross

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Valorada con 5 estrellas sobre 5

Great experience at Brent Cross…

Great experience at Brent Cross Sofology. Really good selection of sofas and helpful sales people who aren’t pushy.
Jay was really friendly and helpful when it came to placing our order.
Looking forward to receiving our Sofas in due course.

1 de febrero de 2026
Logotipo de Sofology - Brent Cross

Respuesta de Sofology - Brent Cross

Thank you for sharing Mrs Rasheed

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