We experienced excellent customer service when visiting the store and no pushy sales tactics either! There are a large range of sofas to choose from. The staff are all helpful and know the products... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónGreyhound Retail Park, 6 Sealand Road, CH1 4QQ Chester, GB
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Consulta las opiniones de los clientes
Very good salesperson, John, whom assisted us is all aspects of picking the correct suite. We were left to chose the suite we required and John gave us all the details regarding the purchase and our... Ver más
La empresa ha respondido
Top class service. Nothing was too much touble and I was given plenty of time to make my final choice. Julia was amazing and was so considerate of my needs and so helpful when I decided to change my o... Ver más
La empresa ha respondido
Excellent service with friendly staff, bery helpful without being too pushy. I look forward to receiving my new sofa👍👍
La empresa ha respondido
Información sobre la empresa
- Tienda de sofás
- Accesorios para muebles
- Tienda de muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tapicería
Escrito por la empresa
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Información de contacto
Greyhound Retail Park, 6 Sealand Road, CH1 4QQ, Chester, Reino Unido
4,9
Excelente
3 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
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Helpful member of staff and patient…
Helpful member of staff and patient with our decision making
2 de junio de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Excellent service with friendly staff
Excellent service with friendly staff, bery helpful without being too pushy. I look forward to receiving my new sofa👍👍
8 de junio de 2026
Respuesta de Sofology - Chester
Thanks for this fabulous review. We appreciate you sharing it with others!
Sales person steered us in the right…
Sales person steered us in the right direction when we asked about certain sofa .explained everything clearly and left us to make up our minds .
2 de junio de 2026
Respuesta de Sofology - Chester
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Excellent help from staff.
4 de junio de 2026
Respuesta de Sofology - Chester
Thank you for sharing your experience Vivienne :-)
Very helpful staff,free cup of coffee
Very helpful staff,free cup of coffee! Loved my purchase of end of line chair
31 de mayo de 2026
Respuesta de Sofology - Chester
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Very good salesperson
Very good salesperson, John, whom assisted us is all aspects of picking the correct suite. We were left to chose the suite we required and John gave us all the details regarding the purchase and our options and payment plans.
Very good experience.
2 de junio de 2026
Respuesta de Sofology - Chester
Thanks for this fabulous review. We appreciate you sharing it with others!
Excellent service
We experienced excellent customer service when visiting the store and no pushy sales tactics either!
There are a large range of sofas to choose from.
The staff are all helpful and know the products well. We chose two sofas and are looking forward to having them delivered.
30 de mayo de 2026
Respuesta de Sofology - Chester
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at Sofology, we can’t wait to deliver!
Top class service
Top class service. Nothing was too much touble and I was given plenty of time to make my final choice. Julia was amazing and was so considerate of my needs and so helpful when I decided to change my original order.
31 de mayo de 2026
Respuesta de Sofology - Chester
Hi there, thank you for your review. Another great review for Julia, we will make sure to pass this on! Have a nice day.
Great service and very helpful,Great…
Great service and very helpful,Great choices,Gentleman that served us was great and very helpful.
24 de mayo de 2026
Respuesta de Sofology - Chester
Thanks for this fabulous review. We appreciate you sharing it with others!
John in the sofology Chester store went…
John in the sofology Chester store went over and beyond to help me and my girlfriend find the perfect set for our home. From the moment we walked in he was so welcoming and talked through the whole process with us. He also makes a 5 star cuppa ☕️ ⭐ ⭐⭐⭐⭐ I can’t fault our experience at all!
16 de mayo de 2026
Respuesta de Sofology - Chester
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We also agree, John makes a great cuppa!
Respuesta de Sofology - Chester
Hi there, thank you for your review. Another great review for Nic, we will make sure to pass this on! Have a nice day.
Sofa delivered and wrong specification
Sofa delivered and wrong specification
Ordered reclining
One half ok the other half of sofa wrongly delivered
72 hours I have to wait for a response ..
unacceptable
Let’s see if it gets sorted
Then we can review again
4 de mayo de 2026
Respuesta de Sofology - Chester
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Respuesta de Sofology - Chester
Hi there, thank you for your review. Another great review for Luan, we will make sure to pass this on! Have a nice day.
Great friendly staff not at all pushy…
Great friendly staff not at all pushy and explained everything thoroughly. After visiting all the other sofa shops in the area sofology felt the easiest and best fit for us
9 de mayo de 2026
Respuesta de Sofology - Chester
Thank you for this great review Simon.
Our experience was great at sofology
Our experience was great at sofology , talked us through and explained everything also gave us plenty of time to think and have a look around
5 de mayo de 2026
Respuesta de Sofology - Chester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great experience from start to finish
I went into the store very quickly after another sofa retailer. And the difference of approach was completely different! Welcoming but not pushy. Then straight away the gent that dealt with us (me, my wife and 4 year old son) clearly wanted to help us and guide us to the correct choice. Very happy and probably wouldn’t even try anywhere else next time around!!
6 de mayo de 2026
Respuesta de Sofology - Chester
Wow, what an amazing review. Thanks Dez!
Great service needed quickly and they…
Great service needed quickly and they arranged this
4 de mayo de 2026
Respuesta de Sofology - Chester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great service from Julia at Chester…
Great service from Julia at Chester branch, very supportive and knowledgeable
25 de abril de 2026
Respuesta de Sofology - Chester
Hi there, thank you for your review. Another great review for Julia, we will make sure to pass this on! Have a nice day.
Great product just what we were looking…
Great product just what we were looking for. The lady that served us was very knowledgeable and helpful.
22 de abril de 2026
Respuesta de Sofology - Chester
Thanks for this fabulous review. We appreciate you sharing it with others!
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