Staff in shop extremely helpful. Shown all the options available with different versions of the 2 and 3 seater sofas I eventually bought. Delivered on time. Delivery and installation people unbeli... Ver más
La empresa ha respondido
Unit 7, Sprowston Retail Park, Salhouse Road, NR7 9AZ Norwich, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Staff in shop extremely helpful. Shown all the options available with different versions of the 2 and 3 seater sofas I eventually bought. Delivered on time. Delivery and installation people unbeli... Ver más
La empresa ha respondido
We visited twice before deciding on a sofa. Both staff members (Marcus and Mark) were helpful, knowledgeable and friendly. They offered additional items but were not at all pushy and answered any qu... Ver más
La empresa ha respondido
Shop staff very helpful and didn’t feel rushed. Have placed order but as yet cannot give opinion of goods or service. Lauren assisted us on our first visit and guided us to the sort of settee we wer... Ver más
La empresa ha respondido
We recently visited the Norwich store to purchase a suite. We are very pleased we did as we received outstanding customer service from Laura. The help we received was outstanding. Any questions we had... Ver más
La empresa ha respondido
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Unit 7, Sprowston Retail Park, Salhouse Road, NR7 9AZ, Norwich, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
First and foremost has to be the great sales team .Two of the most Friendly and welcoming staff you are ever likely to meet . None of the pushy selling patter. Nothing was to much trouble for Mel and ,sadly I didn't get the other guys name . . But Thank you guys! GREAT SERVICE. Well laid out showroom ,and, obviously, good quality furniture as I bought 2 sofas! Would highly recommend a visit. Beats all the other retail units there hands down!

Respuesta de Sofology - Norwich
Fantastic experience. Mark was extremely helpful. Cant fault the service.

Respuesta de Sofology - Norwich
Mark was very helpful in store and over the phone when placing the order. Would definitely recommend using this store.

Respuesta de Sofology - Norwich
Excellent quality sofas and reasonably priced without using fake sale prices and jargon. Staff extremely helpful and knowledgeable. Made purchasing a sofa really easy and pleasurable.

Respuesta de Sofology - Norwich
Friendly staff, but not pushy, very knowledgeable on all products, they made sure we knew all about the different fabrics and materials.
Very excited to get my new sofa now

Respuesta de Sofology - Norwich
The down to earth customer service was amazing! Never have i laughed so much whilst spending so much money! Laura and her colleagues were all fantastic from the moment I walked into the store until the moment I walked out.

Respuesta de Sofology - Norwich
All the staff were friendly and helpful. Particularly Mark who finalised my order.
He explained everything perfectly and also made me a cyppa which was great.
Thankyou

Respuesta de Sofology - Norwich
A big thank to Lauren for her patience as I'm sure it was not easy when we kept changing our minds very polite also very helpful with the whole experience with confirming the correct and best choice for Me and the girls sofa thank you

Respuesta de Sofology - Norwich
Clean shop/warm and welcoming wide range of furniture to try -customer service Mel was very helpful and not pushy and gave us all the information we needed

Respuesta de Sofology - Norwich
We were looking at adding to the sofa we already have and the lady stopped us and said did we know that there was an offer on for existing stock, so 60% off which was amazing.
She was on her way to the loo so didn’t have to stop but very glad she did, above and beyond as usual.
Very happy with the service we have received in the two occasions we have made a purchase.

Respuesta de Sofology - Norwich
Excellent customer service. Mel Stevens looked after us, he was very knowledgeable and guided us through the whole process. Would recommend.

Respuesta de Sofology - Norwich

Respuesta de Sofology - Norwich
Really helpful staff who answered all my questions about my prospective purchase. I was really pleased with the service, thanks!

Respuesta de Sofology - Norwich
Mark did a great job and made the process smooth and simple. No pressure, genuine care and great customer service.

Respuesta de Sofology - Norwich
Declan the sales assistant was very polite and helpful
He explained everything to us and had a sense of humour but not over the top.
Thank you

Respuesta de Sofology - Norwich
Friendly, helpful staff. Process of ordering was quick and easy.

Respuesta de Sofology - Norwich
Laura Yorke what a lovely sales lady, she was welcoming, (not pushy) made me feel very relaxed. Gave me all the information I needed with choices.
Lovely to my son who was with me who had Down syndrome.
Also she smelt beautiful,
All in all 10/10

Respuesta de Sofology - Norwich
We had almost found our new furniture when a lovely salesman called Declan (Norwich branch) came over to see if we needed any help. He was brilliant, costing everything up but without being pushy. He was very friendly, funny and down to earth so we really felt we could trust him. We said we needed to think about it and do a couple of other things. Actually just getting a coffee and taking a minute to decide! We went back and placed our order with Declan straight after. Now we can't wait for our furniture to arrive. Thank you for your help Declan!

Respuesta de Sofology - Norwich
Mel was more than helpful left us to look and was informative when asked questions

Respuesta de Sofology - Norwich
Great friendly service and felt welcome by all staff.

Respuesta de Sofology - Norwich
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.