Wandered in to the store knowing what we were looking for. Colour/style/fabric, etc. Approached by a staff asking if you need help don't hesitate to ask. No pressure on us. No following you around. On... Ver más
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Localización
Cambiar localizaciónWessex Gate Retail Park 4, BH15 3TE Poole, England, GB
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Consulta las opiniones de los clientes
Good experience selecting two new sofas. Good ranges and able to order in a large range of fabric finishes. Helpful staff, but allowed to browse without pressure.
La empresa ha respondido
Excellent customer service. I didnt know what you could get with a sofa, the heated seat will definitely help my partner out. I did go into the store in poole at first but I did order the sofas o... Ver más
La empresa ha respondido
A pleasant purchasing experience. A good showroom atmosphere with very helpful and welcoming staff. We made two trips to the store over three days and the warmth and helpfulness remained the same... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de sofás
- Accesorios para muebles
- Tienda de muebles
- Tienda de artículos para el hogar
- Tienda de mobiliario para salones
- Tapicería
Escrito por la empresa
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Información de contacto
Wessex Gate Retail Park 4, BH15 3TE, Poole, England, Reino Unido
4,9
Excelente
2 mil opiniones
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Good customer service and help
7 de junio de 2026
Respuesta de Sofology - Poole
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Respuesta de Sofology - Poole
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Respuesta de Sofology - Poole
Hi there, thank you for your review. Another great review for Martin, we will make sure to pass this on! Have a nice day.
Good experience selecting two new…
Good experience selecting two new sofas. Good ranges and able to order in a large range of fabric finishes. Helpful staff, but allowed to browse without pressure.
6 de junio de 2026
Respuesta de Sofology - Poole
Thank you for awarding us 5 stars Melanie :-)
Very helpful staff and very informative.
8 de junio de 2026
Respuesta de Sofology - Poole
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Everything I've had any queries or…
Everything I've had any queries or problems its been handled swiftly and professionally
6 de junio de 2026
Respuesta de Sofology - Poole
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Respuesta de Sofology - Poole
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Browse Without Pressure - Questions Answered on Request
Wandered in to the store knowing what we were looking for. Colour/style/fabric, etc. Approached by a staff asking if you need help don't hesitate to ask. No pressure on us. No following you around. Once we found the sofas we wanted then we asked for more information which was given and our questions answered. We confirmed the sale and was given all the options available and lead time on delivery.
4 de junio de 2026
Respuesta de Sofology - Poole
Thanks for this fabulous review. We appreciate you sharing it with others!
Good quality sofas, helpful staff member.
Good quality sofas, helpful and knowledgeable member of staff.
3 de junio de 2026
Respuesta de Sofology - Poole
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
I have already done this review
I have already done this review. The staff in the show room couldn't have been more helpful. All the times I called in and couldn't decide they were very patient.
2 de junio de 2026
Respuesta de Sofology - Poole
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Respuesta de Sofology - Poole
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Poor after sales service
Bought 2 sofas, a corner sofa from Clearance, and a 3 seater chaise, was very excited at first, but when the corner sofa was delivered it came in wrong fabric with only a corner piece delivered in the fabric of my choice. They acknowledged a supplier error and now being asked to pay £700 for a new factory order. This is really poor after sales service from such a reputed brand. Still working with customer support team, will see how far they will honour their contract.
27 de mayo de 2026
Respuesta de Sofology - Poole
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. The Cove is a gorgeous choice! Thanks for taking the time to leave a review.
Lovely people helping staff was…
Lovely people helping staff was fantastic thanks to all
30 de mayo de 2026
Respuesta de Sofology - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
We received excellent customer service…
We received excellent customer service at Sofology. We really appreciated the support we were given, as the staff member provided all the information we needed and helped us choose the perfect chair for our dream home. She explained every detail clearly and guided us through the different options, highlighting the quality and features of the furniture. Her knowledge, patience, and professionalism made the whole experience enjoyable and stress-free.
29 de mayo de 2026
Respuesta de Sofology - Poole
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Respuesta de Sofology - Poole
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Respuesta de Sofology - Poole
Thanks for this fabulous review. We appreciate you sharing it with others!
Very good
Very good. Helpful staff who explained different furniture. Not to pushy though
24 de mayo de 2026
Respuesta de Sofology - Poole
Thanks for this fabulous review. We appreciate you sharing it with others!
Respuesta de Sofology - Poole
Thank you for sharing Pat :-)
The sales people were very friendly and…
The sales people were very friendly and attentive.
15 de mayo de 2026
Respuesta de Sofology - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
The shop assistant new exactly what we…
The shop assistant new exactly what we wanted and we were in and out of the shop within 10 minutes
15 de mayo de 2026
Respuesta de Sofology - Poole
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
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