Sofucorfan’s customer service is outstanding. We purchased one of their ceiling fans 2 years ago. We were in need of a balance kit (became unbalanced by our painter)and I kept no receipt or order #. T... Ver más
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Consulta las opiniones de los clientes
own 3 of their fans and love them...great quality and they look awesome...had one question recently and their customer service division responded promptly and effectively...highly recommend this compa... Ver más
I bought my fan at Home Depot and a 48 in extension rod with it. After unpacking I realized I dont have long enough wires for the installation! I contacted SofucorFan and they sent my the wires. Th... Ver más
Great customer service! When an issue was reported with one of the fans, they promptly shipped a replacement unit and followed up to make sure everything was working. Their catalog has a wide se... Ver más
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Fabulous customer service
I initially had an issue with the remote control on a fan my contractor had purchased for me month earlier. Sofucorfan had wonderful customer service and corrected the problem immediately!
I may buy another fan from them.
Impressive customer support
The ceiling fans (bought 2) look and work great. I dropped one fan during installation causing minor damage to several blades. I contacted Sofucor support to order a replacement set and was impressed by how quickly they responded and even more surprised when they sent replacement blades at no cost. I will do more business with this company!!
Very responsive
I reached out to sofucorfan to get a replacement for the light cover and they were very responsive and had a replacement on its way in no time.
Prompt, Helpful Response
I heard back from customer service quickly and they provided the solution I was looking for. Highly recommend!
We needed a wiring extension kit to use…
We needed a wiring extension kit to use a longer rod than what was in the original packaging. The company rep sent extension kits for the fans at no cast. Highly appreciated.
They went above and beyond...
I rarely give reviews, but I must say thank you to this company. I ordered a fan and, during installation, wired it incorrectly, which burned out the RF receiver required for the fan to work. I contacted the customer support, expecting them to charge me $50 for a replacement, but they sent it free of charge. They didn't even charge me for shipping costs. I am very grateful.
Recommend these fans
We purchased five fans for our house, the remote was a little hard to set up but once that was complete we loved them! The fans work really well, are quiet, and the light is wonderful.
Love my fan, love the real customer service even more
I've had my fan/light for 2 years now and have loved it. It's simple, has a remote with all the features I would want and no extra useless ones.
The light has burn out but Sofucorfan customer service has been amazing at getting me replacements and when I ordered the wrong one once, they were super helpful in getting me a refund very quickly.
I really, REALLY appreciate that the customer service is real people that care and actually answer your questions. There's not a complicated form or whatever crazy process others use - you can just contact customer service, describe the issue or question, and get a real response very quickly.
Greatest fan and company ever!
Sufucor Fan is a fantastic company with a superb customer service base! The fans are beautiful, quiet and powerful!
They have gone above and beyond helping me when I broke the remote for my fan. Sent me a new remote on their dime in a few days after contacting them. I can’t say enough great things about their kindness and attention to their customers. I have never had such a pleasant experience!!!
Exceptional Customer Service
Sufocor offers exception customer service. When I had an issue with my product, their team responded quickly and fully resolved the problem. Very satisfied
I recently had a problem with my…
I recently had a problem with my fan/light not working. We have several Sofucor fans and LOVE them. An email to their Customer Service brought immediate help which included some parts shipped to me and helpful videos. I was able to fix the problem and the unit is working perfectly now. This company makes a fabulous product and their Customer Service team is the best I have ever dealt with--in any company. I highly recommend this company in all ways. I am so pleased with this outcome.
Excellent customer support
Each time I have had questions or concerns about my fans, I have been helped very quickly via email support. I highly recommend this company!!
High quality
Quick to respond and troubleshoot! 10 Star if was an option. Highly recommend this brand. Nice fans and great customer service
These are great fans at a reasonable…
These are great fans at a reasonable price! They look expensive and are so quiet. Absolutely love them! Highly recommend this company.
Quality fan and great customer service!
I’ve had my fan for a year now and it operates lovely it’s been a great addition to my outdoor patio! A major windstorm blew away the light cover and Sofucorfan was able to help me replace this with ease! New light cover in less than a week. Amazing customer service!
Would 100% buy from them again
Honestly would give more stars if I could. This is the most helpful customer service I have ever experienced. We had a light on two of the fans that we bought that we couldn't get to stay the color we wanted and they sent brand new head units for both the fans. Their product is also great and was very easy to assemble.
Great Product, Exceptional Support
Highly recommend, terrific support and an amazing product. The fans have multiple settings allowing for precise airflow and the lights are dimmable.
LED Attachment replacement
We inherited a Sofucorfan from the previous homeowner, and it was missing an LED attachment. After reaching out to customer service, they were incredibly helpful and are sending the correct parts to me free of charge. I truly appreciate how responsive and generous they were in resolving the issue.
Great bedroom fan
Great bedroom fan, easy to install. Would recommend to others.
Fantastic customer service, stand behind product
We had some issues with a remote control and had such a lovely customer service experience. They totally stand behind their products and our fans are beautiful.
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