Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Purchased the shampoo, conditioner and leave in for the new Pom puppy. It smells amazing and she is so lovely and soft and extra fluffy after first bath. The leave in conditioner is amazing too. So gr... Ver más

Valorada con 5 estrellas sobre 5

After an initial hiccup with communication with an order Charlotte at Soho Poms sorted everything out and was extremely helpfull. Sometimes that’s when you really know if a company is worth doing b... Ver más

Valorada con 5 estrellas sobre 5

The bag I purchased is of the highest quality, I’m really impressed. The design is brilliant, my dog Alan settled really well inside it which he has found difficult to do in other doggy carry bags. T... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Such beautiful and high quality items! We recently received the carnaby teddy bear carrier and harness in cocoa bean. It’s so soft and cosy! Our Bella absolutely loves it! She was so comfortable in th... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de suministros para mascotas

Escrito por la empresa

At Soho Poms we feel that it’s important that both dog and owner feel extra special and have the finest products to choose from. It’s for this reason that we’ve developed a unique brand that specialises in delivering you and your pooch amazing items 🐶🐾❤️


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

116 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 83% de las opiniones negativas

Suele responder en menos de 2 semanas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Shampoo and conditioner

Purchased the shampoo, conditioner and leave in for the new Pom puppy. It smells amazing and she is so lovely and soft and extra fluffy after first bath. The leave in conditioner is amazing too. So great for use in between baths. My Bonnie’s hair definitely smells better than mine!!! Thank you SohoPoms!

9 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

All the items I've purchased from…

All the items I've purchased from Sohopoms are impeccably made. Every little detail counts. Everything is well-thought-out and made to the highest standard. Email contact is also a pleasure; the ladies are very kind and helpful. I'll definitely be back for more things for my dog. I recommend them to anyone who's unsure; you won't be disappointed!

13 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

After an initial hiccup with…

After an initial hiccup with communication with an order Charlotte at Soho Poms sorted everything out and was extremely helpfull.
Sometimes that’s when you really know if a company is worth doing business with….when there is an issue and they fix it! Lovely shop and great customer service.
Oh and the pet carrier and the harness are REALLY REALLY lovely quality and look great too. And my gorgeous Chihuahua loves the bag !!
( my only complaint about the carrier is the side pocket is WAY too small and the zipper is slightly undersized for the size bag and I’m concerned it won’t last long but we will see 🤞 )

10 de marzo de 2026
Valorada con 5 estrellas sobre 5

Fabulous customer service

Ordered a lovely dog bag from Sohopoms which sadly was too small for my dog. I returned this back to them and annoyingly had an issue with the return postage. The team were so helpful in helping me get this resolved. It's a real rarity these days to get genuine help from a genuinely nice team. Special shout out to Charlotte for all her help.

Can't wait to shop again!

11 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing 5* service

I've shopped at Soho Poms a few times and every time the service has been great! This time in particular it has been amazing, I needed to return a few items to a smaller size which was pretty much seamless. After Soho Poms receiving my items back, they were shipped straight away so I could have them next day - amazing! The communication was always quick, easy and professional. The items itself are 5* alone, the quality of them are really really good and look amazing on my Pomeranians. I would absolutely recommend Soho Poms! Very happy :)

11 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing customer service

Really gorgeous products, my CKC puppy, Lupin, absolutely adores his carrier tote. We had a bit of an issue with the zipper breaking, however the customer service was amazing - Charlotte has been beyond friendly and helpful. We will 100% be buying more from here in the future!

23 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

UNBELIEVABLE CARING COMPANY

Amazing from start to finish…
What company replies to you on a Sunday!?
Soho Poms does ❤️
I purchased one of their newest range bags and wow, they have updated them to the highest standard. They are so cool with the poo bag, treat pouch matching harness and leads! Just unreal. Absolutely love it and just can’t wait to keep buying once I get paid!
Thanks Soho Poms for making some luxury yet durable products 🥰🥰🥰🥰

22 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

We received our pet carrier today -the…

We received our pet carrier today -the new style Berwick carrier in black. What a lovely carrier! I had been looking for a carrier for a while for our Shih Tzu puppy but hadnt really found one i liked until i came across Soho Poms. The carrier is well made, strong, i love that it has a comfortable firm mattress like base, we got a medium which seems a great size for our puppy as she is not quite fully grown yet, and it looks beautiful ❤️ we cant wait to get out and about using it 😊
We had abit of trouble getting it (as our local DPD had all their van full of parcels stolen, including ours 🤦🏻‍♀️) but when contacting Soho Poms for help they couldn’t have done more, was really helpful, and made sure we got it the next day after speaking with them! 👌🏻

20 de febrero de 2026
Opinión espontánea
Logotipo de Sohopoms

Respuesta de Sohopoms

Hi lovely,

Wow 🥹 thank you so, so much for taking the time to write this. Reading messages like this honestly makes our whole team smile!

We’re absolutely thrilled you love your new Berwick Carrier in Black 🖤 It’s such a beautiful, classic piece and the firm mattress base really does make all the difference for growing puppies – so we’re so glad the medium is the perfect fit for your Shih Tzu girl.

We’re also really sorry again about the DPD situation (what a nightmare with the stolen van 🤦🏻‍♀️), but we’re so pleased we could step in quickly and hand deliver your parcel to make sure you had your carrier the very next day. That’s exactly what we’re here for.

Thank you for supporting our small business and for trusting Soho Poms with your precious pup. It truly means the world to us.

We appreciate you so much 🤍

The Soho Poms Team 🐾

Valorada con 5 estrellas sobre 5

I honestly cannot recommend Soho Poms enough…

I honestly cannot recommend Soho Poms enough! Everything they create is absolute perfection, but their carriers are on another level. I have two now and love them so much!!!

The carriers are not only stunningly stylish, but also incredibly practical and well made. The quality is obvious the moment you open the box — luxurious materials, thoughtful design, and so comfortable for my pup. You can tell they’ve really considered both aesthetics and functionality. I get compliments every single time we’re out!

And the lead and harness sets? Just WOW. The fit is perfect, the craftsmanship is beautiful, and they feel secure while still being lightweight and comfortable. The matching sets are such a gorgeous touch — it makes every walk feel special. They’re durable, easy to adjust, and clearly made with so much care.

If you’re looking for premium, stylish, and high-quality accessories that truly stand out, Soho Poms is the one. Worth every penny and more — I’ll definitely be ordering again! 🐾✨

17 de febrero de 2026
Opinión espontánea
Logotipo de Sohopoms

Respuesta de Sohopoms

Wow… this has honestly made our day 🥹✨

Thank you so much for such an incredibly kind and detailed review. Reading this means more to us than you know.

We pour so much love, time and thought into every single carrier, lead and harness set — from the materials we choose to the tiny design details — so hearing that you can feel the quality the moment you open the box is everything 🤍

The fact you now have two of our carriers and love them both 🖤 that is the biggest compliment ever. And knowing you get compliments every time you’re out? That’s exactly what Soho Poms is about — stylish, practical pieces that make every walk feel special.

We’re also so happy you love the matching lead and harness sets. Fit, comfort and security are so important to us, especially for our precious pups, so your words truly mean the world.

Thank you for supporting our small business and for choosing Soho Poms. We appreciate you more than you know 🐾✨

The Soho Poms Team 🤍

Valorada con 5 estrellas sobre 5

We LOVE soho poms!

We LOVE soho poms products! They are amazing quality and the best designs. Really helpful and friendly company. We have a few of their products now and have been really happy with them all

19 de febrero de 2026
Opinión espontánea
Logotipo de Sohopoms

Respuesta de Sohopoms

Thank you so much for your kind words and for loving Soho Poms as much as we love creating it! Hearing that you’ve built up a little collection of our pieces and are happy with them all honestly means everything to us.

We work so hard on quality and design, so knowing that it shows really does make our whole team proud. And thank you for mentioning our customer service too — we always want everyone to feel looked after and supported.

We appreciate you more than you know 🐾

The Soho Poms Team 🤍

Valorada con 5 estrellas sobre 5

Excellent bags for dogs!!!

The bag I purchased is of the highest quality, I’m really impressed. The design is brilliant, my dog Alan settled really well inside it which he has found difficult to do in other doggy carry bags. The fluffy lining kept him super cosy particularly in the snow and I think the sturdy base helped him relax and feel safe. Can’t rate it highly enough! I feel like we will be getting more in different colours in the not too distant future.

18 de febrero de 2026
Opinión espontánea
Logotipo de Sohopoms

Respuesta de Sohopoms

Helen, this is so lovely to read 🥹🤍

Thank you so much for your beautiful review. We are absolutely thrilled that Alan has settled so well in his carrier — that truly is the biggest compliment we could receive. Knowing he felt cosy, safe and secure (especially in the snow ❄️) means everything to us.

We put so much thought into the sturdy base and fluffy lining to help dogs feel relaxed and supported, so hearing that it’s made such a difference for Alan just makes our day.

We can’t wait to see which colour you choose next 👀✨

Thank you again, Helen, for supporting Soho Poms — we appreciate you more than you know 🐾🤍

Soho Poms team 🐶

Valorada con 5 estrellas sobre 5

We love Soho Poms

We love Soho Poms! Great customer service and we're very happy with the products we received. They were packed really well too. All the items - scruffs bed, Moomin harness, lead & x 2 bowls, squeaky toy and chew stick are all fantastic quality. Would 100% recommend Soho Poms for all things dog - from small to the bigger breeds, there's something for them all. Can't wait to visit their flagship store soon too.

14 de febrero de 2026
Opinión espontánea
Logotipo de Sohopoms

Respuesta de Sohopoms

Thank you so much for your kind words and for trusting Soho Poms with so many of your pup’s essentials! We’re thrilled you’re happy with everything — from the Scruffs bed to the Moomin harness, lead, bowls, squeaky toy and chew stick 🥹✨ It sounds like one very lucky dog!

We always take extra care with our packaging, so it means a lot that you noticed. And knowing you’d recommend us for dogs big and small truly makes our day.

We cannot wait to welcome you into our flagship store soon — it’s going to be such a special space and we’d love to meet you in person 🤍

Thank you again for supporting Soho Poms — we appreciate you more than you know.

The Soho Poms Team 🐶✨

Valorada con 5 estrellas sobre 5

I love Soho Poms!

I love Soho Poms. I have a beautiful Moomin bed, Moomin bowl and multiple Moomin harnesses. They are all great quality! Delivery has always been quick! I really recommend this business and will keep buying from them☺️

18 de febrero de 2026
Opinión espontánea
Logotipo de Sohopoms

Respuesta de Sohopoms

Thank you so much for your continued support — a full little Moomin collection, we love that! 🩵✨ The Moomin bed, bowl and harnesses together are such a gorgeous set, so we’re thrilled to hear you’re happy with the quality and quick delivery too.

It honestly means the world when customers come back again and again. Your recommendation and loyalty never go unnoticed.

We appreciate you so much — and we can’t wait to see what you choose next ☺️🐾

The Soho Poms Team 🤍

Valorada con 5 estrellas sobre 5

Im very satisfied with the quality of…

Im very satisfied with the quality of the products and services provided. Excellent-definitely recommend it to everyone.

17 de febrero de 2026
Opinión espontánea
Logotipo de Sohopoms

Respuesta de Sohopoms

Thank you so much for your kind words. We’re absolutely delighted that you’re satisfied with both the quality of our products and the service you received — that truly means everything to us.

Your recommendation means the world, especially as a small business. We’re so grateful for your support and can’t wait to serve you again in the future ✨

The Soho Poms Team 🤍

Valorada con 5 estrellas sobre 5

5 star!

Would not hesitate to order from this wonderful company again and again! We bought the rainy days carrier for our miniature dachshund, but needed to exchange for a size up. Customer service team was so lovely and got back to me promptly and amended the order straight away. Beautiful products and stunning quality! Otis loves his carrier we wanted one that was supportive and cosy and that's exactly what we got. After a long walk he falls asleep in it, which just proves how cosy it is!

18 de febrero de 2026
Opinión espontánea
Logotipo de Sohopoms

Respuesta de Sohopoms

Thank you so much for your kind words and for trusting us with your Carrier. We’re so pleased we could help get the size exchanged quickly for you — we always want the process to feel easy and stress-free.

And Otis 😭🤍 falling asleep in his carrier after a long walk is honestly the biggest compliment we could receive. That cosy, supportive feel is exactly what we design them for, so knowing it’s doing exactly that makes our day.

Thank you for supporting our small business and for choosing Soho Poms again and again. We appreciate you more than you know 🐾✨

The Soho Poms Team 🤍

Valorada con 1 estrellas sobre 5

Please read all the reviews before…

Please read all the reviews before ordering from this company. The shampoo and conditioner were clearly diluted with water, and the hair mask I received was expired. This is completely unacceptable. To make matters worse, customer service was extremely rude and unhelpful. Very disappointing experience.

12 de febrero de 2026
Opinión espontánea
Logotipo de Sohopoms

Respuesta de Sohopoms

Hi Veronika,

We are extremely disappointed to read this review, especially after the matter has already been fully addressed with clear evidence.

As shown in our previous correspondence, none of the products you received were expired and they were all well within date. We do not sell expired grooming products — ever. That is simply not how we operate.

In addition, our shampoos and conditioners are not diluted or “watered down.” They just need a shake due to the product sitting still. We buy Pomeranian Beauty in from Spain, and we retail them exactly as received. We do not alter, dilute or tamper with any products.

It is very upsetting for a small business like ours to recieve public accusations that are untrue, particularly after we have taken the time to provide evidence and clarify the situation.

We always welcome genuine feedback and are happy to resolve real issues, but statements suggesting we sell expired or diluted products are serious claims and must be based on fact.

We stand by the quality and authenticity of the products we stock.

The Soho Poms Team

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más