Decent products and prices. However, I chose a specific delivery date and then it was delivered 3 days early while I was at work. Was unable to take calls from courier as was in meetings so they just... Ver más
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Consulta las opiniones de los clientes
Price and speed of delivery. Third time of ordering, and expect to use again each winter, main challenge is deciding whether to buy half or whole pallet. Converting wood burner to use a mix of coal... Ver más
La empresa ha respondido
Great service all went perfectly good price too! Will buy more. Delivery firm NOT 'Solid Fuel Hub' was a day late delivering order! This was out of the control of seller but was the falt of Palletwa... Ver más
La empresa ha respondido
Order taken and delivery made with no fuss at all. New delivery company used on my last two orders who were much better than the one used the first time. Fuel is good quality and I will be buying more... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Solid Fuel Hub is one the UK's leading suppliers of Smokeless Fuel, Firewood, Wood Pellets and Coal Bunkers. Fast Delivery across the UK . We are your one stop shop for smokeless fuel, house coal, logs and wood pellets at low prices. Our simple website and ordering system means you can shop quickly and easily to get fast, reliable, quality consistent solid fuel to your home. We deliver palletised solid fuel across the UK including the Highlands and Islands.
Información de contacto
Cheeklaw Centre, TD11 3EL, Duns, Reino Unido
- 0808 196 8713
- hello@solidfuelhub.co.uk
- solidfuelhub.co.uk
4,4
Excelente
35 opiniones
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Poor customers service and delivery courier
Decent products and prices. However, I chose a specific delivery date and then it was delivered 3 days early while I was at work. Was unable to take calls from courier as was in meetings so they just left it on the road without approval leaving it susceptible to theft. When I contacted customer service the phone kept ringing out and then received an email saying it would be investigated and they contact me on the following Tuesday. 3 weeks later and 2 followup emails and I've had no response.
15 de mayo de 2026
Opinión espontánea
Excellent SERVICE above and beyond and…
Excellent SERVICE above and beyond and by the way the call is very very very very very good
1 de mayo de 2026
Respuesta de Solid Fuel Hub
Thank you Robert, we really appreciate your excellent feedback
Good, quick delivery but poor quality product.
Delivery was very quick and easy. Unfortunately the oviods themselves are extremely dirty and produce a lot of very fine ash. They burn quickly. The ash pan has to be emptied after just 1 small fire.
24 de marzo de 2026
Respuesta de Solid Fuel Hub
Thank you for your feedback and your kind words on our service. We're sorry to hear that you were disappointed with the quality of the product chosen and the amount of ash produced. We’d appreciate the opportunity to look into this further and make it right — please contact us directly so we can assist you.
Quick delivery service
Quick delivery service. Delivery driver was very kind and brought it as near to my property as he could .
25 de abril de 2026
Respuesta de Solid Fuel Hub
Thank you Rosaria for your custom and for taking the time to feedback
Reliable with no fuss
Order taken and delivery made with no fuss at all. New delivery company used on my last two orders who were much better than the one used the first time. Fuel is good quality and I will be buying more.
28 de marzo de 2026
Respuesta de Solid Fuel Hub
Thanks Brenda for the review and your continued custom
Solved carrier's problem!
Good price for trebles and ovoids, despite the hefty delivery charge. Carrier left part of order on lorry. Things can go wrong for every company, but you sorted the problem quickly and efficiently, so many thanks. First time I have used you, but will use you again.
1 de abril de 2026
Respuesta de Solid Fuel Hub
Thank you for your kind review. We're really pleased to hear that you found our prices competitive and that you were happy with the trebles and ovoids.
We're sorry to hear there was an issue with part of your order being left on the lorry, but we appreciate your understanding. As you said, things can occasionally go wrong, and we're glad we were able to resolve the problem quickly and efficiently for you.
It’s great to know this was your first time using us and that you’ll be returning—we look forward to serving you again soon!
Delivered when they said it would be
Delivered when they said it would be.
Although if you're getting a pallet be prepared to lug coal off . Thankfully this was not a problem for us.
31 de marzo de 2026
Respuesta de Solid Fuel Hub
Many thanks for the 5 star review. We really appreciate it. Great savings to be made on buying a pallet of solid fuel but a lot more to be moved
Respuesta de Solid Fuel Hub
Thank you for your kind feedback, Much appreciated
Good price and good quality of coal
Good price and good quality of coal. This is our second order so far
30 de marzo de 2026
Respuesta de Solid Fuel Hub
Thank you for your custom Roland, we really appreciate it
Great service
Advice given on what fuel I needed for multi fuel stove and 8 rads. Settled on super ovals. Not started using yet but delivery was great with very helpful driver.
29 de marzo de 2026
Respuesta de Solid Fuel Hub
Many thanks David. Enjoy your superfire ovals when you use them
Unsuitable delivery
The fact that the delivery time was not told to me so l wasn't there to get the pallet where it needed to be .
27 de marzo de 2026
Respuesta de Solid Fuel Hub
Thanks you Mr Evans for taking the time to feedback. We are not able to provide a designated time but can provide a nominated delivery day that you can choose at checkout.
Great service let down by Palletways
Great service all went perfectly good price too! Will buy more.
Delivery firm NOT 'Solid Fuel Hub' was a day late delivering order!
This was out of the control of seller but was the falt of Palletways depot 165 .
27 de marzo de 2026
Opinión espontánea
Respuesta de Solid Fuel Hub
Thanks Stephen, appreciate your feedback and hope to see you again
Great quality fire wood and also a…
Great quality fire wood and also a great price.
27 de febrero de 2026
Respuesta de Solid Fuel Hub
Many thanks David, we do try to offer great value for money. Enjoy your logs
Respuesta de Solid Fuel Hub
Thank you so much for the recommendation
The best to yet.easy to order,prompt…coalman
The best to yet.easy to order,prompt delivery and a nice man who delivered it
25 de febrero de 2026
Respuesta de Solid Fuel Hub
Great to hear you found the service so easy from ordering to delivery. Hope to see you again Margaret. Thank you for your custom
Great delivery
Great delivery - exactly what i wanted delivered exactly where i asked - great service
4 de marzo de 2026
Respuesta de Solid Fuel Hub
Thanks Richard for the great feedback on our service
All bags were saturated with water
All bags were saturated with water
Bottom bag was so bad it was just mush
I have used before and was happy but after this will not use again
3 de marzo de 2026
Respuesta de Solid Fuel Hub
Hi James, we're really sorry to hear about your experience. This definitely isn't the standard we aim to provide. We truly appreciate you using us before and we're disappointed that this order let you down. Thank you for bringing this to our attention; we have your order details and will be in touch.
easy to use website and a updates on…
easy to use website and a updates on delivery
27 de febrero de 2026
Respuesta de Solid Fuel Hub
Thank you so much for the feedback, we really appreciate it
Great company
Great company. We always buy our wood pellets from here. Any problems are always sorted quickly.
21 de febrero de 2026
Respuesta de Solid Fuel Hub
Thanks Maria for your continued custom, it is much appreciated
Hotmax heat logs
Ordered at a good price and delivered with in a week. Easy transaction, Wonderful service.
20 de febrero de 2026
Respuesta de Solid Fuel Hub
Thank you Mandy for your wonderful feedback on our service.
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