Soren's House Opiniones 

215
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Such a stylish and lovely doll! I bought this as a baby shower gift and they absolutely adored it. A brilliant shopping experience, with super fast shipping too. Chic products, excellent quality and... Ver más

Valorada con 2 estrellas sobre 5

Expensive and unfortunately not safe in my case. I ordered the Kai Wall Mounted changing table which looked nice and perfect for our awkward room design but there were a few things.. It says it’s comp... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered wallpaper for my baby girls nursery & it’s so beautiful. I’m very pleased with it. Just as advertised, Very straightforward ordering process with no problems with ordering or delivery

Valorada con 5 estrellas sobre 5

Great products,I ordered some small gifts for party bags for my son’s birthday and this was one of the few websites that had things that weren’t made of plastic. They came packaged really well and eve... Ver más

Información sobre la empresa

  1. Juguetería
  2. Tienda infantil

Escrito por la empresa

At Soren's House, we want to take children back to a simple, natural and organic childhood. We want them to be inspired by modern design, by nature and this wonderful world that we live in. To be creative, to be imaginative, to be themselves. But mostl...


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

215 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

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4,2

Todas las opiniones

(215)

64 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Good service with item as described and…

Good service with item as described and delivered on time and well packed. The night light is lovely and our 6 year old thinks it's great. It is light so it's easy for him to move and projects the stars well. Attractive and fairly compact.

3 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

wonderful shop

really love the selection of baby items they’ve got. all very good quality. really fast delivery.

6 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Endless Delays and No Customer Care

I purchased a bed from Soren’s House at the end of July, with an estimated delivery time of four weeks.

After four weeks with no update, I contacted them and was told it would arrive “in a week.”

The same thing happened again, repeated delays and vague promises.

After seven weeks, they claimed the bed had “passed customs,” but a week later, it still hadn’t arrived. Then they said there was a “production issue” and it wouldn’t arrive for about another six weeks.

When I contacted the bed brand directly, I found out there were no production issues at all. Shockingly, Soren’s House hadn’t even placed my order until a month after I paid.

It took a whole eight weeks after my purchase to find out that I wasn’t getting the bed I ordered. I only discovered this because I kept following up.
They never once updated me on their own or took any initiative to explain what was happening.

They initially offered me a £200 gift voucher, but when I asked for a full refund and the voucher, they refunded the purchase but have ignored all my emails about the voucher.

Even though their auto-reply says they respond within 48 hours, I haven’t had a response in weeks.

The company directors were even included in the emails, but there has been no response from them either.

In my experience, this retailer cannot be trusted. Communication was poor, information misleading, and customer service unresponsive once money was involved. I strongly advise avoiding Soren’s House.

UPDATE:
Despite using a display name, the company publicly exposed my full name without my consent. I politely requested them to remove it, as this violates both privacy laws and Trustpilot’s policy, but they have not done so. This says a lot about how they operate and how they treat their customers.

27 de julio de 2025
Opinión espontánea
Logotipo de Soren's House

Respuesta de Soren's House

Hello, thank you for taking the time to leave a review. I can see from our communications with you that manufacturing of the bed was delayed until October, which you were made aware of. We offered a £200 gift voucher as an apology (which was nearly 50% of the bed) if you would take the same bed in a slightly darker shade or lighter shade of wood, or were happy to wait. You decided that you would like to cancel and refund the order, which was no problem at all and actioned immediately. You then sent emails demanding the £200 voucher too, which as a small business we definitely cannot do to avoid a negative review. Sometimes mistakes and delays happen, and we always try to make this right and do our best. Wishing you all the best, and apologies again for the delay with your bed.

Valorada con 5 estrellas sobre 5

Lovely shop!

I have ordered twice from Sorens house. Both orders arrived quickly and I received a great service. Always lovely stock on the website 😊

26 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic quality & colour

Fantastic quality & colour, exactly as stated in website. Delivered very quickly. Grandchildren (& adults!!) are going to have lots of fun playing with it 😊

13 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Service

Ordered a small changing bag for my pram. Arrived quickly and was exactly as described and expected.

1 de agosto de 2025
Opinión espontánea

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