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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

Ordering easy Payment easy Order response good No update on delivery Initially said by 12/16/24 Tracking no info other that Preparing Nowhere to call no place to email Not quite happy w... Ver más

Valorada con 5 estrellas sobre 5

Such a variety of tees, hats, sweatshirts, etc. to choose from. Had a difficult time trying to choose between such an expanse of men's, women's and kids items. Made my holiday buying spree enjoyable,... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

The various wordings on your sweatshirts and other items are very clever, and I am happy to have found gifts for two adult sons. My disappointment is that I couldn't use the New10 code because of the... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I placed an order on December 08, 2024. I had a question about the order and e-mailed the company (the e-mail address for customer service) about it and I never received a reply. Makes me wonder if th... Ver más


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

Suele tardar más de 1 mes en responder

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Valorada con 5 estrellas sobre 5

Jeep Sweatshirt

Ease of ordering. Ordered and shipped to BIL, wish there was a place to let him know it was from me.

8 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Return address is non existent

I received the items I ordered, but realized I needed to send the sweatshirt back because it was too small. The company sent me a return address to mail it to and when I took it to the post office, they could not find it anywhere in their system. Oddly enough, the return address on the package was in the United States. Should’ve never ordered from a Facebook company. Learned my lesson. Below is part of the response they sent.

This is the return address. After you send it back to this address, I will give you the process of applying for a refund or resend you the right clothes. Entrance to the first floor of Cheetah Cloud Warehouse (Biodi)hjh, 25-4
Shunyifang Avenue East, Yuangang Village, Nancun Town, Panyu District, Guangzhou City,
Guangdong Province huangjiahong 15062337768

20 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Satisfied

I have never ordered with this company, but my experience was easy, not complicated. I only wish I could have seen the other options before I cashed out. Thanks

7 de diciembre de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Ordered a hoodie for my husband for…

Ordered a hoodie for my husband for Christmas and I guess I will not receive it before Christmas if I ever do. Ordered Monday December 2 and it’s still in processing status. We have all ordered enough to know shirts, sweat shirts and hoodies do not take this long to process. And this is not a restaurant make as you order. I do believe this is a scam. People you need to get a real job and stop taking other people’s money. We already have to spend enough money to live on and we do not want to pay scammers to make an easy living.

2 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

No Customer Service

Ordered a shirt on 11/28. Received an email that it shipped. Tracking number provided no information. Emailed customer service twice and received no response. My next step is to dispute the charge with my credit card company.

6 de diciembre de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Says my order shipped nov 29th

Says my order shipped nov 29th. Tracking is unable to be found. Tried emailing twice no response ..

Edit: they did email me back and have kept me updated with tracking information.

27 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered on 14 November, Still NOTHING

Ordered on 14 November, still haven't received the polo shirt. Also, I got an email saying shipped, but the tracking number doesn't do anything when trying to track it. The site is probably not legit. Lesson learned. As of now, I don't recommend this site!!!

4 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

There’s still a chance for my rating to…

There’s still a chance for my rating to go up but so far, I fear this was a scam. I ordered a shirt three weeks ago and it’s been “in transit” since 11/21- and the tracking info provided has mysteriously been out of order since then.

21 de noviembre de 2024
Opinión espontánea
Logotipo de southfaces.com

Respuesta de southfaces.com

Dear Holli
We are sorry for the inconvenience. We tried to check your order status but found multiple orders under your name and are not sure which one is yours. Could you please let us know your order or contact our customer service at service@southfaces.com to check your order status? This way we can better help you check the order status and help you receive your order as soon as possible. We are sorry for the inconvenience again. Don't worry this is a scam. We will help you solve this problem.
The Southfaces Team

Valorada con 5 estrellas sobre 5

I just thought the sweatshirt was funny…

I just thought the sweatshirt was funny and it looked like something I’d wear to our family Christmas Eve party. I’m just hoping it fits right 🤷🏻

2 de diciembre de 2024
Opinión espontánea
Logotipo de southfaces.com

Respuesta de southfaces.com

Dear Brian Mischley
Thanks for your feedback, we are glad to hear that you find the sweatshirt interesting. We checked that your order is being processed and we will process and ship your order as soon as possible. We strive to make your shopping experience as smooth and convenient as possible. Your satisfaction is important to us and we appreciate you taking the time to share your experience. We hope to continue to provide you with excellent service in the future!
The Southfaces Team

Valorada con 3 estrellas sobre 5

Did not get a ship date

Did not get a ship date. Don't have any idea when the items will ship.

29 de noviembre de 2024
Opinión espontánea
Logotipo de southfaces.com

Respuesta de southfaces.com

Dear Lyndon Ladd
We are sorry for the inconvenience. We have checked your order and it will be shipped soon. You will receive a link to check the logistics after it is shipped. If not, you can contact customer service at service@southfaces.com for your privacy. We will arrange to send your order as soon as possible. I hope you can receive your order as soon as possible and like it.
The Southfaces Team

Valorada con 5 estrellas sobre 5

I love Buying these for my husband

I love Buying these for my husband

2 de diciembre de 2024
Opinión espontánea
Logotipo de southfaces.com

Respuesta de southfaces.com

Dear Ellen Davis
Thank you for your feedback and we are glad to hear that you have chosen a gift that is suitable for the recipient. We strive to make your shopping experience as smooth and convenient as possible. Your satisfaction is important to us and we appreciate you taking the time to share your experience. We hope to continue to provide you with excellent service in the future!
The Southfaces Team

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