great items, well packaged, sustainable and local, can deliver but also a lovely shop to browse
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Consulta las opiniones de los clientes
Poor customer relations to resolve problems. No attempt to call or email Instead they just ask for money for products that never arrive. Nearly £30 spent to receive nothing. Then when asking for help... Ver más
La empresa ha respondido
I love this shop, owner and staff are always helpful and friendly and the produce and products are good quality. I tried the Mediterranean soup kit, good quality ingredients and it made 4 good hear... Ver más
Great little shop, very clean and organised. Run by a lovely young couple who are both friendly and helpful. Generally reasonably priced and good products. So far I have tried the skincare, reusable... Ver más
Información sobre la empresa
Escrito por la empresa
We are a zero waste shop based in Weymouth, Dorset. We sell ethical and sustainable homewares, refills and products for a zero waste lifestyle. Planet friendly items for home and garden, vegan beauty, skin and hair products. Order online for UK delivery. In store we have an extensive range of dried organic and non-organic foods, fresh fruit and vegetables, plant milks and much more!
Información de contacto
29 St Thomas Street, DT48HP , Weymouth, Reino Unido
- hello@southwestcoast.co.uk
- southwestcoast.co.uk
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Ha contestado el 87% de las opiniones negativas
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Great service and so easy to order
Great service and so easy to order. Great quality vegetable box. Would recommend to all my friends.
Appalling delivery.
Appalling delivery.
24 days and still waiting for delivery.
What a load of rubbish.

Respuesta de SW COAST REFILLS
Great Christmas veggie box
Great Christmas veggie box. Everything was first class quality and delivered to my doorstep as arranged. Perfect, thank you
Was so thrilled to find this company
Was so thrilled to find another site with all these wonderful cheeses and thrilled to find they still had stock. I shall use SW Coast Refills in the future.
Quick delivery
Quick delivery. A great range of products so I can make my sister (who is coeliac) a special Christmas lunch!
Great to support a local business too!
I will visit the shop personally when I'm next in town!
Was under the impression I was…
Was under the impression I was purchasing a gluten free kit but only received the fruit. Not happy.

Respuesta de SW COAST REFILLS
Beware a mail order scam
Beware a mail order scam from this shop. If searching for a product via google, you will be offered SW coast refills as a mail order choice. Naturally you go to the page and purchase the item you’re looking for - entering payment details etc. this all goes ahead, you then receive a refund a few days later but are charged an “administration fee”, because the item was only available for “local delivery” which is entirely undefined - and is mentioned in small print at the very bottom of the product page, though their system will accept payment for any U.K. address.
Either this scam is by design or by an inept system, so be aware, as they do nothing to recitify this, and must be making money out of unwitting customers around the U.K.
Very pleased with my purchase
Very pleased with my purchase which arrived quickly.
Thank you!
Super shop.
Received my order from this lovely shop on Friday, love my lemon curd best I have ever tasted .Thank you .
Excellent service
Excellent service! Fantastically wrapped, no plastic in site and arrived on time. Excellent
WORST CUSTOMER SERVICE IN MY 55 YEARS.I…
WORST CUSTOMER SERVICE IN MY 55 YEARS.I came in for about half an d hour during a coach trip to Weymouth yesterday assistant helped dme find things an d when I asked for something for my tooth enamel she showe d me a glass bottle of pills l an d read out the ingredients for m e a s requested d due to my bad eyesight.(Im 55 with 4 point something eyes.)When I gt home I ate one of the m and it tasted disgusting.It wa stoo large to swallow whole.Then I saw the best before date is July 2022 an d it was 2nd August afternoon when I bought it.It wa s full price.There' s no shop phone number to ring.Iv e waste d about 40 minute s emailing and trying to mak e my sd card reader on my desktop work to send photos an d time writin g this review..I spent over £30 ther e a s I bought other things.They claim they cant do a refund without a receipt but I asked the assistant for a receipt an d she mumbeld something about a machine not working.I told the email lady that an d she said I would hav e been given a handwritten one or emaile d one but the assistant yesterday didn't do eithe r or ask my email address.They ar e saying they wont refund a s they ar e phasing out best befor e dates being shown. This item should hav e been in the reduced section.It cost about £9.99 .I'm very upset.I live far away an d wa s just ther efor a coach trip yesterday and don't drive.They also said they can't refun d as Ive eaten one .It should not hav e been in the full price section

Respuesta de SW COAST REFILLS
Good stuff, great service!
Rikki is an absolute gent and really knows his stuff. He had great advice on what I should buy and even how I should prepare it!
I'll definitely be back for more, so look out!

Respuesta de SW COAST REFILLS
Haven't received anything online is…
Haven't received anything online is totally useless as you can't check your order and there is no telephone number to call

Respuesta de SW COAST REFILLS
Wasn’t impressed with all the packaging peanuts I had to get rid of
After purchasing some bits from this website I thought it could be a company I would continue using but was very disappointed. The delivery was lengthy and it was very annoying that their packaging came wrapped in lots of packing peanuts that I had to get rid of. ( guidance in how we could recycle these would be helpful) There was other ways they could have packed my items safety using eco friendly materials.

Respuesta de SW COAST REFILLS
I'm happy with the veg box I ordered…
I'm happy with the veg box I ordered online it contained a good variety of fresh seasonal veg. It was easy to order from their website. When I collected it from the shop the staff were lovely friendly and helpful.
I love this shop
I love this shop, owner and staff are always helpful and friendly and the produce and products are good quality.
I tried the Mediterranean soup kit, good quality ingredients and it made 4 good hearty portions at just over £1 a portion. Though I think this would feed a family of six if including children.
Love the refills, have tried all sorts from the jumbo oats, to fabric conditioner. Some items work out cheaper than the branded items others a little more expensive but if you want to reduce waste and plastic, it’s definitely worth it. The chocolate coffee beans are a must try too!
Excellent price and speedy delivery
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