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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Posted half my order as items out of stock. This should have been communicated before posting as I only placed the order for the items oos. No reply to my email, totally ignored. Offered refund to ret... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I love this shop, owner and staff are always helpful and friendly and the produce and products are good quality. I tried the Mediterranean soup kit, good quality ingredients and it made 4 good hear... Ver más

Valorada con 5 estrellas sobre 5

Great little shop, very clean and organised. Run by a lovely young couple who are both friendly and helpful. Generally reasonably priced and good products. So far I have tried the skincare, reusable... Ver más

Valorada con 5 estrellas sobre 5

I have purchased many fruit and veg boxes from south west coast refills.. And I am never disappointed. The veg is always lovely quality, it stays fresh for so long and I love the variety of what we... Ver más

Información sobre la empresa

  1. Tienda de comida sana
  2. Tienda general
  3. Tienda de regalos
  4. Servicio de entrega de comestibles
  5. Tienda de alimentos orgánicos
  6. Supermercado

Escrito por la empresa

We are a zero waste shop based in Weymouth, Dorset. We sell ethical and sustainable homewares, refills and products for a zero waste lifestyle. Planet friendly items for home and garden, vegan beauty, skin and hair products. Order online for UK delivery. In store we have an extensive range of dried organic and non-organic foods, fresh fruit and vegetables, plant milks and much more!


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

311 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 75% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

Awful communication and stock issues.

Awful communication and understanding of their stock. I ordered from their website then they changed the order without contacting me. So I ordered again and then only received half of what I ordered. No communication about it until I complained, then no apology - just a refund. Apparently something else wasn't in stock!

12 de marzo de 2026
Valorada con 1 estrellas sobre 5

Posted half my order as items out of…

Posted half my order as items out of stock. This should have been communicated before posting as I only placed the order for the items oos. No reply to my email, totally ignored. Offered refund to return products but no refund on the £4.99 postage. Really poor experience, won't purchase from here again.

5 de marzo de 2026
Logotipo de SW COAST REFILLS

Respuesta de SW COAST REFILLS

Hello Abbie,
Please check your emails as you have clearly missed both our responses. Or perhaps you haven’t, since you clearly seemed to have picked up on the shipping mention.

Items from your order that were in stock were despatched and further stock was anticipated for your out of stock items, that have since been refunded in full following supplier stock issue.

At no point is postage £4.99, this isn’t a service we offer. Your shipping cost paid was £3.95. We do not offer returns for food items. This is clearly outlined in our terms and conditions.

However, as per our email to you, a return in this instance has been offered as a goodwill gesture, minus the shipping cost as you have you have stated for the items received. We are not in the habit of refunding someone’s postage costs, for items delivered, that they have expressly ordered, simply because a customer later changes their mind.

You were notified of the amendment to your order prior to shipment, this was sent 24 hours before your response requesting order cancellation, by which time your items were already in transit.

While I understand your frustration with not receiving your order in full, we do want all our customers to be 100% happy with their orders and I am sorry we were unable to fulfil your order in full in this instance.

As a small business who cares and takes pride in getting things right, we do not appreciate the misrepresentation here. I will now close the return and consider your matter resolved since you have chosen not to return your items.

Valorada con 5 estrellas sobre 5

Great value

Great value, get loads for your money, ask fresh and lovely

23 de diciembre de 2025
Logotipo de SW COAST REFILLS

Respuesta de SW COAST REFILLS

Thank you for taking the time to review our small business & thank you for shopping independently with us! ✨

Valorada con 5 estrellas sobre 5

Fantastic quality veg box

Fantastic quality christmas veggie box. Made our Xmas lunch very special with organic veggies. Always support local businesses. Thankyou

23 de diciembre de 2025
Logotipo de SW COAST REFILLS

Respuesta de SW COAST REFILLS

Thank you for taking the time to review our small business & thank you for shopping independently with us! ✨

Valorada con 5 estrellas sobre 5

Another fab fresh Christmas veg box

Another fab fresh Christmas veg box. Lovely veg, great quality, great taste and plenty of it. Great delivery service too. Thank you

23 de diciembre de 2025
Logotipo de SW COAST REFILLS

Respuesta de SW COAST REFILLS

Thank you for taking the time to review our small business & thank you for shopping independently with us! ✨

Valorada con 1 estrellas sobre 5

Disappointing Customer Service Throughout

I contacted SW Coast within minutes of placing my order to correct a delivery address error. Despite multiple emails, website messages, and phone calls (with voicemails left as instructed), no action was taken before dispatch.

The courier later marked the delivery as attempted when no attempt was made and diverted the parcel to a pickup shop 3 miles from my home, which I had to collect myself — a round trip of just under two hours.

The seller advised that redelivery would be arranged, but this never happened. The item was a Christmas gift, and due to the delays and inconvenience, it is now unlikely to reach the recipient before Christmas.

While I eventually obtained the item, this was only by resolving the issue myself. Communication and customer service fell well below expectations

12 de diciembre de 2025
Logotipo de SW COAST REFILLS

Respuesta de SW COAST REFILLS

Craig as per our numerous emails, you missed your delivery, despite being provided with full tracking information for your parcel, and given every opportunity to redirect your parcel in the event of being unable to receive it. You are provided opportunity to designate a safe place prior to delivery, and redirect to your nearest parcel shop. You selected DPD next day service meaning your parcel was despatched by our team, out of our operational office hours. You unfortunately stipulated a wrong address, to which delivery was attempted. We contacted DPD on your behalf to rearrange delivery as you requested. Your DPD parcel shop was 3 miles away which was inconvenient for you. You selected DPD service from multiple delivery options and courier services we have on offer at checkout. Again this was your choice. You chose to collect from your nearest parcel shop, which was inconvenient for you. You have been offered a refund in full . Again this is your decision to keep your order.

Valorada con 5 estrellas sobre 5

Exactly as expected

Exactly as expected - lovely gifts

19 de noviembre de 2025
Logotipo de SW COAST REFILLS

Respuesta de SW COAST REFILLS

Thank you for taking the time to review our small business & thank you for shopping independently with us! ✨

Valorada con 5 estrellas sobre 5

My favourite local shop

What's not to love about this little Aladins Cave, of ethically sourced, locally sourced and natural produce, from fruit and veg, dry store, to natural refill toiletries and cleaning products, amongst many many other things. This little independent shop in the heart of Weymouth is my go to for my groceries,and love I am making a greener footprint by reducing my plastic use by about 70%.
If they haven't got what you are looking for, just ask, if they can source it for you they will.

12 de septiembre de 2025
Valorada con 4 estrellas sobre 5

Happy customer

Delivery was perfect. The produce is really nice..i just feel the duck eggs are a bit expensive.

25 de septiembre de 2025
Logotipo de SW COAST REFILLS

Respuesta de SW COAST REFILLS

Thank you for taking the time to leave a review. When online orders are placed, all our prices are clearly displayed.

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