Sparesbox Opiniones 

Respuesta de Sparesbox

26 mar 2025

Thanks for your review, and we're really sorry for the delay in getting back to you. We’ve seen a sharp increase in customers reaching out about delayed parcels, particularly over the end of last week and the weekend, following courier impacts in QLD caused by Cyclone Alfred and the resulting flooding. It’s taken us longer than we would’ve liked to respond, and we’re sorry we didn’t get back to you on Friday.

Looking into your order, it was dispatched on the 3rd of March and received a scan on the 6th, but unfortunately didn’t receive any further tracking updates. Our team followed up with Couriers Please today and were advised that the parcel was damaged in transit. It wasn’t scanned as damaged at the time, which is normally what triggers a notification to us so we can reach out proactively, so we completely understand how disappointing this has been. We’ve passed this feedback on to the courier to help prevent situations like this in the future.

This isn’t the experience we want for our customers, and we’re genuinely sorry it’s played out this way. I will be in touch shortly with a voucher for a future purchase as we’d truly appreciate the opportunity to rebuild your trust in Sparesbox.

If there is anything else we can help with, please reach out to us again and we'll do all we can to assist.

- Luke Byrnes (Head of Customer Experience)

Respuesta de Sparesbox

23 mar 2025

Thanks for the great feedback, Garry! We're glad our team kept you in the loop and got back to you quickly. Appreciate you choosing Sparesbox!

- The Sparesbox Team

Respuesta de Sparesbox

23 mar 2025

Thanks for sharing your experience! We're really glad our team could help sort out the return and get you the right part, especially around the busy Christmas period. Appreciate your kind words, and we’re here anytime you need a hand.

- Luke Byrnes (Head of Customer Experience)

Respuesta de Sparesbox

23 mar 2025

Thanks for the kind words, Dags! We're really glad everything arrived on time, exactly as listed, and in great condition. Appreciate you choosing Sparesbox!

- The Sparesbox Team

Respuesta de Sparesbox

23 mar 2025

Thanks for the great review! We're glad to hear your part arrived quickly and in brand new condition. Awesome to know you're happy with your experience!

- The Sparesbox Team

Respuesta de Sparesbox

23 mar 2025

Thanks for the great feedback! We're stoked to hear you scored a solid deal on the throttle controller and that the whole process was smooth and fast. Appreciate you shopping with us. We’ll be ready when you’re back for more!

- The Sparesbox Team

Respuesta de Sparesbox

23 mar 2025

Thanks for the review! Great to hear your parts arrived quickly and didn’t break the bank. That’s exactly what we aim for, making it easy to get what you need, without the hassle. We’ll be here when you need us next.

- The Sparesbox Team

Respuesta de Sparesbox

23 mar 2025

Thank you for your review. We're glad your part arrived promptly and was a perfect match for your vehicle. Your feedback is truly appreciated.

- The Sparesbox Team

Respuesta de Sparesbox

19 mar 2025

I’m really sorry for the poor experience you’ve had with this order, Niki. I completely understand your frustration, when you purchase a special order product, you expect clear and timely updates, and we didn’t deliver on that. That’s not the experience we want for our customers, and I sincerely apologise.

Your order was delayed due to freight disruptions caused by Cyclone Alfred, which forced the inbound freight provider's warehouse to close and created a significant backlog. That being said, we should have proactively kept you informed rather than leaving you to chase for updates.

I can see that you cancelled your order yesterday at 2pm and it's since been refunded, but I wanted to let you know that the suspension bushes arrived in stock at 4pm yesterday. If you still need them, I’d be happy to offer a discount and express shipping to get them to you as quickly as possible. I've sent you through an email with all the details.

We are working on improving how we handle situations like this to ensure better experiences for our customers in the future. I appreciate your feedback, and I’m truly sorry we let you down this time.

- Luke Byrnes (Head of Customer Experience)

Respuesta de Sparesbox

19 mar 2025

Thanks for sharing your experience! We're glad our support team could quickly sort out the mix-up and arrange your replacement. Your recommendation means a lot to us, and we're here whenever you need us again!

- The Sparesbox Team

Respuesta de Sparesbox

19 mar 2025

Thanks for the kind words! We’re really glad you appreciate our competitive prices and reliable delivery. It means a lot to us, and we look forward to helping you with your next order!

- The Sparesbox Team

Respuesta de Sparesbox

19 mar 2025

Thanks for the great feedback! We’re pleased to hear you appreciate our quality range and fast delivery at competitive prices. Your support motivates us to keep delivering the best. Looking forward to your next order!

- The Sparesbox Team

Respuesta de Sparesbox

Actualizada el 12 mar 2025

We appreciate you taking the time to share your experience, Archie, and we’re sorry for any confusion around the delivery timeframe. We understand how important it is to receive parts on time, especially when you’re relying on a booking with a mechanic.

Your special order was placed on the 28th of February with an estimated delivery timeframe of 10 business days, meaning it was expected to arrive around the 14th of March. Your order was dispatched on the 10th of March and delivered on the 11th, arriving on the 7th business day, earlier than expected.

We completely understand how frustrating scheduling delays can be when relying on a mechanic’s availability, and we always aim to provide the clearest possible delivery expectations. If there’s anything else we can assist with, please don’t hesitate to reach out.

- Luke Byrnes (Head of Customer Experience)

Respuesta de Sparesbox

Actualizada el 6 mar 2025

We understand that receiving a part that doesn’t seem to fit can be incredibly frustrating, and we genuinely want to help resolve this for you, Chandra. To be clear, we do accept returns. However, based on our records, the water pump supplied matches the correct fitment for your vehicle. We requested images of the issue to better understand what’s happened before proceeding with a return, as we want to make sure it's genuinely a manufacturing fault. If it turns out not to be, sending it back would only waste your time and likely cause more frustration. Our goal is to find the best solution as quickly as possible, and we appreciate your cooperation in helping us do that.
 
Given your previous messages to the team, I think it’s important to note that we’re here to support our customers and always aim to provide fair and respectful service. At the same time, all Sparesbox employees have the right not to be subjected to any behaviour or abuse that includes threats of physical harm or violence, religious, cultural or racial insults, homophobic, sexist, or other derogatory remarks. I’ll be reaching out to you personally to see how we can move forward and find a resolution.

- Luke Byrnes (Head of Customer Experience)

Respuesta de Sparesbox

19 mar 2025

Thanks for the great review! Your positive experience is exactly what we aim for, and we're here whenever you need us again.

- The Sparesbox Team

Respuesta de Sparesbox

19 mar 2025

Thanks for the feedback! We're glad your item arrived undamaged and at a great price. We appreciate your support and look forward to your next order!

- The Sparesbox Team

Respuesta de Sparesbox

3 mar 2025

Thanks for the great feedback! We're thrilled that our price, delivery, and quality met your expectations. Thanks again and we look forward to your next order!

- The Sparesbox Team

Respuesta de Sparesbox

3 mar 2025

Thanks for sharing your experience! We're delighted that you found our ordering process easy and our delivery efficient. It's fantastic to know our quality fuel drums and competitive pricing hit the mark for you. We look forward to helping you again soon!

- The Sparesbox Team

Respuesta de Sparesbox

3 mar 2025

Thanks for the great review! We're really happy to hear that your filters and oil arrived on time and at a decent price. We appreciate your trust in us and look forward to your next order from Sparesbox!

- The Sparesbox Team