Super slow email response which was automatic response, once a week if I was lucky. Kept adding more steps to a refund process. Telling me that they had to send off the item back to superpro for inspe... Ver más
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Consulta las opiniones de los clientes
Bought a radiator through their rego lookup tool as it clearly said it would fit my manual Hyundai Veloster. Screenshot and all. Wrong part arrived: automatic version with completely different d... Ver más
Cannot recommend highly enough!, do not hesitate to deal with these legends! Have purchased numerous parts from these guys great pricing, fast freight, well packaged. on my last order the online sy... Ver más
Most impressed with Sparesbox customer service. Have purchased parts from them several times in the past couple of years. A minor problem occurred with the last order that was partially my fault and... Ver más
Información sobre la empresa
Escrito por la empresa
With our vast selection of 4x4, performance, and service parts, we’ve got all your automotive needs covered. And with huge names in tools and electronics, we can help you stock your workshop or garage as well! Since 2014, Sparesbox has grown to become the largest online auto parts store in Australia with over 260,000 loyal customers and counting! We currently sell products from over 200 reputable automotive brands, offering more than 240,000 products for all car lovers!
100% Fitment Guarantee
Shop with confidence from Sparesbox - we've got you covered.
If the part you purchase from us doesn't fit as specified, we will organise for the part to be returned to us and the correct part to be sent out at no cost to you. It's all part of our commitment to customer satisfaction and making it easier to shop auto parts online.
Información de contacto
2000, Sydney, Australia
- support@sparesbox.com.au
- sparesbox.com.au
2,8
Medio
8 mil opiniones
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Ha contestado el 4% de las opiniones negativas
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Terrible experience- customer service does not exist
Terrible experienceWe have purchase a Narva touch trough ebay. It failed in less than a month .. We have sent it back using ebay return ebay label .. We can't get in touch with Sparebox .. Nobody reply our email .. Warranty does it mean anything for an online store. Be carefull what you save online is not worth the headache to deal with those people that couldn't careless as they alredy got your money.
20 de junio de 2023
Opinión espontánea
Respuesta de Sparesbox
I'm sorry to hear about the trouble you've had with your recent Narva purchase and the difficulty in reaching us. I apologise for any frustration this has caused.
The only way an eBay return is authorised and a return label provided is through our support team's action, so we'd like to investigate what went wrong here. To protect your personal information, we've placed an information request via TrustPilot. If you could please supply the necessary details there, it can be supplied to us here at Sparesbox.
Once we receive your information, I'll reach out to you directly to resolve this issue promptly.
Thank you for your patience and understanding.
- Luke Byrnes (Head of Customer Experience)
Shell Company for Repco
They've got a bloke dedicated to replying to all the reviews here but not a single person dedicated to answering emails. If your item is out of stock you won't find out until your order is cancelled 2-4 weeks later, just pray and hope Repco have stock in their DC warehouse. Their prices are cheap now to gain market share and they will inevitably rise prices later, don't reward this kind of sharky behaviour steer clear of anything GPC!
9 de mayo de 2024
Opinión espontánea
Respuesta de Sparesbox
I’m sorry to hear that you’re unhappy with our service, Richard. We do have a dedicated customer support team that is here to help. Unfortunately, we haven't received an order under your name and without any other details it's difficult to address your specific concerns about response times or cancellations.
If something went wrong with your order, I would greatly appreciate the opportunity to review it and make things right. I have sent you a TrustPilot request for information which is a secure way for me to obtain details that will allow me to investigate what happened without it being posted publicly to protect your privacy.
Rest assured, I will get to the bottom of what happened and will reach out to you to discuss your feedback in full, should you wish it.
Again, I am sorry that we've let you down on this occasion but I hope we have the opportunity to rebuild your trust in us here at Sparesbox in the future.
- Luke Byrnes (Head of Customer Experience)
Don't waste your time with Sparesbox
Ordered transmission oil and was given delivery date of 11/5/2024, after not being able to get a contact phone number i messaged them 11/05 and they advised item on back order. ended up missing spot booked at mechanic on 13/05 even though they knew this for 10 days, another scam dropship company
11 de mayo de 2024
Opinión espontánea
Respuesta de Sparesbox
Thanks for shopping with Sparesbox, I can see what the confusion is, Layne. The transmission oil you purchased was a special order product that was not in stock at our warehouse and needed to be ordered in. It was listed on our website with a delivery expectation that would see it arrive in 11 business days, not calendar days.
The longer delivery time is to account for the lead time from our supplier to our warehouse. That lead time is why the delivery expectation detailed on the website listing might be longer than you expect. Our mission is to become Australia’s one stop shop for all things automotive. There are over 1 million different car parts that are available for the vehicles driven here in Australia so we simply couldn't stock every part available on the website. So some of those products are special order and through our partners and suppliers, we have a view of what car parts are available with all our suppliers. We then source it from that supplier and the time it takes to arrive from them to our facilities, the lead time, is factored into the delivery expectation. We don't dropship but I can understand given the confusion with business days vs calendar days how you might easily make that assumption.
We'd recommend waiting for the parts to arrive before booking your mechanic. That way there's no chance anything outside of your control can cause disruption for the booking.
I have good news though, I can see your order is dispatched and on it's way to you. Hopefully you receive it soon and your car can be serviced promptly.
In the meantime, if you have any questions or concerns, please let us know and we'll be happy to help.
- Luke Byrnes (Head of Customer Experience)
Where is the customer support
Ordered parts from sparesbox- no issues with delivery like others have mentioned.
However 1 of the items is faulty.
Now I've come to learn that sparesbox only has an email address (no phone number).
I sent an email explaining my issue hoping to hear from someone, however only received the auto response that they have a high volume of inquiries.
How can I resolve the issue with my product???
This is poor and frustrating.
I would advise buying from somewhere that offers aftersales support.
4 de mayo de 2024
Opinión espontánea
Respuesta de Sparesbox
Thank you for sharing your feedback regarding your recent experience with Sparesbox. I'm sorry to hear about the issues you've encountered with your Autometer oil pressure gauge.
I also want to thank you for taking the time to speak with me this afternoon about your experience and what's happened with the Autometer gauge. We now have a plan in place to resolve the issue for you with a little bit of investigation to ensure it's the right solution. I'll be looking after the issue moving forward, and you can reach out to me anytime if you have any questions or concerns.
Thank you for your patience and understanding.
- Luke Byrnes (Head of Customer Experience)
Totally a Scam!
I have ordered the parts on 23/03/24, it was online order. Just break pads and rotors! Now it’s nearly 30 days, still not received my products! Email them several time but no shipping or tracking number provided! How come
Melbourne to sydney taking that long time!
Always say we are receiving large number of inquiries and we will get back to you shortly!
At last I have cancel the order as my car’s breaks pad required immediately and bought it from local Auto store! Now I am waiting nearly 10 days for refund! They said they process refund on 23/04/24 and will take maximum 5 working days! Today is 02/5/24! It’s nearly 10 days and I still not received my refund! Guy’s they are totally online scam company! Just careful where you sharing your credit card and financial details!
23 de marzo de 2024
Opinión espontánea
Respuesta de Sparesbox
I'm very sorry to hear about the frustration and inconvenience you've experienced with your order, Aaron. We always aim to deliver the best possible customer experience, and it's clear we've not lived up to that promise in your case.
The items you ordered were special order parts, which have a lead time as they need to be ordered from our supplier. This was listed on the product and the delivery estimate provided at checkout and via the confirmation email.
I can confirm the refund was processed on the 23rd and the funds were transferred successfully. We recommend reaching out to your bank as they may be able to investigate why the funds are not available in your account.
Again, we apologise for any confusion and sincerely hope we have the opportunity to rebuild your trust in us here at Sparesbox in the future.
- Luke Byrnes (Head of Customer Experience)
Slow is an understatement
Every time I order from Sparesbox I say 'never again' and then I somehow find myself thinking that "they can't be that bad and still be in business" so I give them another shot.
Final straw. I have never had a Sparesbox order ship within any kind of reasonable time frame. If you want things fast, avoid Sparesbox.
Interesting that my review got a response in 8 hours yet a message about my order was ignored. Item was shown as in stock and would be dispatched in 2 days. Delivery was stated to be 1 week.
It's been over a week since the order, no dispatch and yet other companies that I ordered from 2 days ago (and further away) have managed to get products to me.
16 de abril de 2024
Opinión espontánea
Respuesta de Sparesbox
I'm really sorry to hear that you've been disappointed with the dispatch times at Sparesbox. We aim to provide clear and accurate information about dispatch times on our website, noting whether a product is in stock on our shelves or with a supplier. This is to ensure our customers have realistic expectations based on our supply chain processes.
It seems we may not have met your expectations in this regard, and for that, I apologise. I'd really appreciate it if you could reach out to me directly via email or our website contact us form. I'm keen to review your orders and investigate what has occurred. I would like to address any issues to improve your experience with us.
Thank you for your feedback, and I hope we can rebuild your trust in us here at Sparesbox.
- Luke Byrnes (Head of Customer Experience)
Absolute waste of time
Absolute waste of time, purchase item on eBay, not in stock, only fess up after being called out with pathetic excuses, avoid like covid
18 de abril de 2024
Opinión espontánea
Respuesta de Sparesbox
We sincerely apologise for the inconvenience you experienced with your recent order. We acknowledge that there was an inventory error and despite our efforts to rectify the situation promptly, we regret that we could not meet your expectations this time.
Please know that we value your feedback and are taking steps to improve our processes to ensure a better experience for all our customers.
If there’s anything further we can assist you with or if you wish to discuss this matter personally, please don’t hesitate to reach out to me directly.
Thank you for your patience and understanding.
- Luke Byrnes (Head of Customer Experience)
They deleted all their google reviews because they have been bombarded with negative reviews
They deleted all their google reviews because they have been bombarded with negative reviews. Do not order from this place. Everything about the company is horrible. Only contact is email and good luck getting a response within a timely matter and also good luck on getting your issue resolved.
26 de octubre de 2023
Opinión espontánea
Respuesta de Sparesbox
I'm sorry to hear about your concerns regarding our online reviews and customer service. I want to clarify that we do not delete any reviews we receive; transparency with our customers is incredibly important to us. It’s concerning to hear that you feel this way, and I'm committed to addressing any issues you've experienced.
Unfortunately, without further details, it's challenging to fully understand and resolve the situation. I've noticed we haven't received a response to our information request via TrustPilot. Could you please reach out to me directly via email, or through our 'Contact Us' page on our website? I'd really appreciate the opportunity to review what has happened and ensure your concerns are addressed properly.
Thank you for bringing this to our attention, and I look forward to hearing from you so we can make things right.
- Luke Byrnes (Head of Customer Experience)
Very poor customer service still have…
Very poor customer service still have not received my order that their website had you’ll have it in 6 days and have had the same response every time. I’ve asked about my order, my reply which seems to be auto generated.
Highly recommend staying away from this company do not place orders with them.
Will be making a complaint to the ACCC
21 de marzo de 2024
Opinión espontánea
Ok this is an amended review
Ok this is an amended review , i did leave a bad review but have since been contacted by phone and the issue i had was resolved and i did get an apology and the part replaced for free . All i can say now is if there is an issue with any part of your order ask to speak to Luke , he fixed the issue professionally and looks after his customers to improve sparesbox as a growing company, rare !!
20 de marzo de 2024
Opinión espontánea
NEVER IN STOCK
NEVER IN STOCK.
Here is their scam.
They put up a great price.
You buy it.
They dont have it in stock.
You get a template email saying "sorry, we expect to shop this in [insert months]"
They run around trying to get a trade price on the item.
They send it when they can find the item you ordered cheaper with enough margin for them.
16 de febrero de 2024
Opinión espontánea
Still waiting for a reply to the email…
Still waiting for a reply to the email I sent regarding the shock absorbers I got that are the wrong size. Waited a week for a response and still nothing. The shocks I ordered are recommended for my car on the website and they are close to 300mm too short. Also took a lot longer than the 6 business days I got told it would take for them to arrive. My car is still sat in the garage unable to be driven when this should have been a very straight forward job.
28 de febrero de 2024
Opinión espontánea
Misleading website shows items as "in stock"..
Misleading website shows items as "in stock".. which is misleading because they don't actually hold stock? they haveto order parts in from suppliers before sending them off, so why does it appear to be in stock? the 1 reason I actually made this purchase.
You should atleast have a customer support line to call and find out what's going on, you'd think such a big store like this would atleast have that, an e-mail in form for support sucks it's too slow, got an automatic reply saying they're experiencing high volume of inquiries..
it's already been 7 days and the item that is supposedly in stock hasn't even been sent yet..
Can't use my car until this part arrives which I expected to take a week tops, who knows how long I'll be waiting. Tracking for the parcel just shows "Shipping information received" I don't know if it's actually been sent or if the courier is at fault?
What's going on? you need to improve this system, More updates on what's happening with the item purchased, I am just left in the dark here no idea what's going on.
The reason I gave 2 stars is because their prices are good and in the past I haven't had issues with them.
4 de marzo de 2024
Opinión espontánea
Respuesta de Sparesbox
Thank you for taking the time to share your feedback with us. We truly regret any inconvenience you've experienced, and I want to personally address your concerns regarding the availability of our products and the status of your order.
We strive to maintain accurate stock information on our website, and the item you ordered was in stock and dispatched within 48hrs. However, we've encountered an unexpected delay with the courier, which has resulted in the lack of additional tracking updates. Please know that this is not the standard of service we aim to provide, and we share your frustration.
To ensure you're not left in the dark, we've initiated a thorough investigation with our courier partners. We're committed to locating your parcel as swiftly as possible. In the event that the package cannot be found, rest assured that we will offer a replacement or a full refund, according to your preference.
We sincerely appreciate your understanding and patience as we navigate this situation. Rest assured, our team is fully committed to resolving your issue promptly and efficiently.
- Luke (Head of Customer Experience)
Beware- If you read their latest…
Beware- If you read their latest reviews their delays are terrible now. Waiting over 3 months for stock constantly told it would be dispatched ON or BEFORE the 20th feb, then gets delayed till 27th, then delayed again. Come on guys it doesn't take months to get stock out. I manage a online store myself this is a joke. Even if I get a refund now I will only be MORE annoyed as I could have paid a little extra and had stock in hand 3 months ago! Cant refund my time guys.
1 de marzo de 2024
Opinión espontánea
Respuesta de Sparesbox
Thank you for sharing your feedback, and I sincerely apologise for the delays you’ve experienced with your order. We understand how important it is for our customers to receive parts promptly.
The part you ordered is custom-made, requiring an estimated 90-day lead time as stated on our website. We aim to keep our customers well-informed and set accurate expectations for such unique orders. However, we acknowledge that there was an unforeseen delay in receiving the stock from our manufacturer, which subsequently pushed back our dispatch date. Our team is actively working to minimise such delays and improve our communication regarding order status updates. We genuinely apologise for this additional wait and the inconvenience it has caused.
If you have any further questions or need additional support, please don't hesitate to get in touch with us. We're here to help.
- Luke (Head of Customer Experience)
Appalling
Used to be good. Now appalling. They don’t hold stock and have no idea whether their suppliers have stock until after you’ve placed the order and paid. If you chase the order they’ll say it’s about to be dispatched. Then they’ll wait a week and tell you the supplier has no stock and cancel the order. Avoid.
20 de febrero de 2024
Opinión espontánea
Respuesta de Sparesbox
Thank you for taking the time to share your feedback. Anyone who has purchased a product online only to learn it is not available would be upset. I am truly sorry to hear that this was your experiences with us. This is not the level of service we aim to provide, and we apologise for the inconvenience caused.
We strive to keep our inventory information as accurate as possible; however, in this instance, there was an unforeseen error in the stock level for that particular product's supplier feed. This led to the unfortunate situation you experienced. I have identified the error and have escalated it to be resolved by our IT department.
As soon as we became aware of the issue, we processed a full refund to ensure you were not left out of pocket. Please know that we are actively working on improving our systems and processes to prevent such issues from occurring in the future.
Once again, we apologise for the inconvenience and hope to have the opportunity to serve you better in the future.
- Luke Byrnes (Head of Customer Experience)
Sparesbox has been a good supplier of…
Sparesbox has been a good supplier of what I need.
I have only had to contact customer service for when I ordered the wrong part, and the rectified the situation asap.
I am happy about their reliability.
15 de noviembre de 2023
Opinión espontánea
Non existent customer service
I purchased brake pads via the Sparebox eBay store using the car part matching tool, which confirmed that the pads I ordered would fit my car. When I took them to the mechanic after the Xmas shutdown period, I was told they don't fit the car. I have contacted Sparesbox via eBay with no response. I have asked eBay customer support to contact Sparesbox, but no response. I have opened a support request via the Sparesbox website, but no response after 2 weeks. I missed the 30 return window with eBay as Sparesbox took 3 weeks to deliver the order. I'm now left with brake pads that I can't use and no way of contacting Sparesbox to seek a remedy.
31 de enero de 2024
Opinión espontánea
Respuesta de Sparesbox
Firstly, I want to extend my sincerest apologies for the inconvenience and frustration you've experienced with your recent purchase of brake pads from our Sparebox eBay store. It's disheartening to hear that they did not fit your car and that you've faced challenges in getting in touch with us for a resolution. We strive to make every customer's experience positive, and it's clear we've missed the mark in this instance.
I've taken note of your situation and am genuinely sorry for the delay in our response. I can confirm that a member of our team did reach out on the 31st of January via eBay, apologising for the mistake in our fitment data and requesting further vehicle information to assist us in rectifying the issue. However, you may have missed it.
To ensure we resolve this matter to your satisfaction, I'm stepping in personally. Please rest assured, I am committed to making this right for you.
- Luke (Head of Customer Experience)
Ordered a part for a lexus is200
Ordered a part for a lexus is200. The part arrived but was the wrong part number. Even though it looked the same it is 20mm shorter. No matter how much I have tried to communicate with Sparesbox I have been ghosted with no response (except auto reply). I recommend you try phoning before placing an order and you will see the issue. Very disappointed with the lack of customer service. I have since had to purchase elsewhere as Sparebox have failed the basics of customer service. No need to shop here plenty of other suppliers in the market. It would be good to get my money back.
22 de enero de 2024
Opinión espontánea
Respuesta de Sparesbox
Firstly, I want to extend my sincerest apologies for the issue you've encountered with the rack end for your Lexus IS200 2001 model. It's concerning to hear that the part is not matching up correctly, and I understand the frustration and inconvenience this has caused.
Upon reviewing what's happened, it appears that the name that populated for your email address flagged our spam filter which led to your initial contact with us being closed prematurely. I want to assure you that this fault has now been identified and resolved. Your experience is extremely important to us, and I'm going out to you personally to ensure this matter is sorted out promptly and efficiently.
- Luke Byrnes (Head of Customer Experience)
Still waiting for delivery after 13…
Still waiting for delivery after 13 days to travel less than 200kms. Your couriers are absolutely crap!! No info given, over 2100 complaints and rising daily! YOU SUCK! Why do keep using these couriers? They must be costing you THOUSANDS! NEVER AGAIN!
23 de enero de 2024
Opinión espontánea
Respuesta de Sparesbox
I’m truly sorry to hear about the delay in receiving your order. A 13-day wait for a delivery within 200km is far from our standard, and your frustration is completely justified.
I completely understand your concerns regarding our courier service. Our commitment to delivering across Australia involves collaborating with multiple courier partners, each with a track record of very similar success and failure. It's important to acknowledge that, in handling a high volume of deliveries, challenges are inevitable. However, please be assured that we take every customer experience seriously. We consistently review and assess the performance of our courier partners, and your feedback about this unfortunate incident will be a part of our ongoing evaluation process. Rest assured, we are dedicated to continuously improving our service.
In light of your experience, I want to make sure we address this matter quickly. I will reach out to you to offer you a choice of either a full refund or a replacement for your order.
Your feedback is crucial to us, and I appreciate you taking the time to share your experience.
- Luke Byrnes (Head of Customer Experience)
Almost a month after my payment
Almost a month after my payment. The product is in stock on the website. First, Sparesbox told me it was not in stock and cancelled the order. Then Sparesbox told me it was a pricing error. Then they told me that the product on could deliver half the order. Then, after all that nonsense, the product was on the website with a price increase.
Can the CEO of PLEASE CALL ME!!! I expect NO RESPONSE
13 de enero de 2024
Opinión espontánea
Respuesta de Sparesbox
Anyone who has purchased a product online only to learn that there was an inventory issue would be upset. I hope you can accept my most sincere apology that this was your experience.
At Sparesbox, we strive for excellence in serving our customers, and we deeply regret that your experience did not meet our usual high standards. The miscounted qty of the product you purchased was an unfortunate error, and we acted in good faith by promptly issuing a full refund upon realising the problem. Please note: the inventory issue was resolved and the single qty of the product is available for purchase. (You cannot add two to cart now thanks to you bringing this to our attention).
The error that occurred in your case was a rare mishap. We have robust systems in place to ensure the accuracy of our inventory, and we are making continuous improvements to these systems to prevent similar issues in the future.
Your feedback is invaluable to us, and it has already led to discussions on how we can enhance our customer service and inventory management. We are committed to learning from this experience and improving our processes.
Thank you again for bringing this to my attention.
- Luke Byrnes (Head of Customer Experience)
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