I've used this company for a few years now and never had to call for any reason, I've purchased a new phone so wanted the policy swapping over from old to new, i called up and spoke to a lovely hap... Ver más
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Easy to understand phone options. Easy to find info I needed to be prepared. Quick reply. Courteous, clear , patient, respectful, efficient, effective member of staff… sorry I didn’t note her name... Ver más
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Lisa was professional, friendly and sorted out my issues quickly and with humour. Very happy with the service.
at long length for a 3rd time, George went over many Questions. I received many Quotes, some cheaper, but as George explained the cover. This was far more comprehensive.i have a Degree, but dyslexia &... Ver más
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Información sobre la empresa
Escrito por la empresa
SPB UK is a leading provider of protection solutions, trusted by millions of customers across the UK and Europe. For over 20 years, we’ve supported people through life’s unexpected moments. Whether that’s a lost phone, accidental damage, or the need to make a claim quickly and easily. We work with some of Europe's best‑known brands to deliver insurance and service programmes that put customers first. Our focus is simple: clear communication, fair decisions, and support that makes things easy when you need it most. Every review helps us improve, and we’re committed to continually strengthening our service. Thank you for choosing SPB, we’re here to help whenever you need us.
Información de contacto
3000, Lakeside, North Harbour, PO9 3EN, Portsmouth, Reino Unido
- spbuk.com
4,8
Excelente
143 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
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Avoid if you can
I had an extremely disappointing experience with this company. I would advise people to seek alternatives if at all possible. Their service is not good.
Edit following their response: I had to return the item as you did not carry out the repair properly in the first instance. If you had done that properly, the item would not have incurred damage on the next return as it would have been fixed. To completely absolve yourself of responsibility is a disgrace, and I feel it is necessary to highlight to other potential customers. I hope there are few.
9 de mayo de 2024
Opinión espontánea
Respuesta de SPB UK
Dear David,
We are sorry to hear your expectations were not met following your claim in March 2024.
I have reviewed the circumstances and can see that unfortunately the warranty on your repaired device was voided due to there being physical damage to the screen. Evidence of which was provided at the time. I understand that this would not have been the outcome you desired but feel customers will understand that no repairer will consider a return under their warranty when it has sustained further damage.
Kind regards
Hayley@SPB
Good experience
Good experience, quick easy policy update. George and Emma who took my calls were very helpful.
7 de febrero de 2025
Opinión espontánea
Respuesta de SPB UK
Hi James,
Thank you for sharing your experience! We're pleased to hear that you had a good experience with a quick and easy policy update. It's wonderful to know that George and Emma were very helpful during your calls. Your satisfaction is our priority, and we're glad we could assist you effectively. If you have any more comments or need further assistance, please don't hesitate to reach out. We're always here to help!
Kind regards
Hayley@SPB
Telephone answered promptly
Telephone answered promptly, Cara was great. Policy I pay for which in sons name so she couldn't speak to me about it which I totally understand & appreciate.
However, she answered general questions in a knowledgeable and friendly way.
Thank you
7 de febrero de 2025
Opinión espontánea
Respuesta de SPB UK
Hello Keri,
Thank you for your feedback! We're glad to hear that your call was answered promptly and that Cara provided great service. We appreciate your understanding regarding the policy details. It's wonderful to know that Cara was able to answer your general questions in a knowledgeable and friendly manner. If you have any more comments or need further assistance, please don't hesitate to reach out. We're always here to help!
Kind regards
Hayley@SPB
Easy to deal with when setting up
Easy to deal with when setting up, however not made a claim so unable to review on that side.
Raised a query this morning, 6th Feb, which was answered and sorted within hours very impressed
6 de febrero de 2025
Opinión espontánea
Respuesta de SPB UK
Thank you for your feedback! We're glad to hear that you found the setup process easy and that your query was answered and sorted within hours. We appreciate your understanding regarding the claim process and hope you continue to have a positive experience with us. If you have any more comments or need further assistance, please don't hesitate to reach out. We're always here to help!
Kind regards
Hayley@SPB
George was so lovely and…
George was so lovely and accomadating...he sorted my enquiry within a few minutes..thank you George
6 de febrero de 2025
Opinión espontánea
Respuesta de SPB UK
Hi Bernie,
Thank you for your wonderful feedback! We're thrilled to hear that George was lovely and accommodating, and that he was able to sort out your enquiry so quickly. Your kind words mean a lot to us, and we'll be sure to pass them along to George. If you have any more comments or need further assistance, please don't hesitate to reach out. We're always here to help!
Kind regards
Hayley@SPB
Very efficient customer services representative05…
A very efficient company and good value for money
5 de febrero de 2025
Opinión espontánea
Respuesta de SPB UK
Hey Anthony,
Thank you for your positive feedback! We're pleased to hear that you find our company efficient and good value for money. Your satisfaction is our top priority, and we're glad we could meet your expectations. If you have any more comments or need further assistance, please don't hesitate to reach out. We're always here to help!
Kind regards
Hayley@SPB
Excellent customer service was really…
Excellent customer service was really professional and sorted out all issues. 100 percent recommend for gadget insurance !
4 de febrero de 2025
Opinión espontánea
Respuesta de SPB UK
Thank you so much for your wonderful feedback! We're thrilled to hear that you had an excellent experience with our customer service team and that they were able to resolve all your issues professionally. Your recommendation means a lot to us. If you ever need any further assistance or have more feedback to share, please don't hesitate to reach out. We're always here to help!
Kind regards
Hayley
Really good service
Really good service. Straightforward process if you need to make a claim. Easy to contact and get support if needed. Flexible, polite and efficient responses from customer services.
2 de febrero de 2025
Opinión espontánea
Respuesta de SPB UK
Thank you for your wonderful feedback! We're delighted to hear that you found our service to be really good and the claims process straightforward. It's great to know that contacting us for support was easy and that our customer service team provided flexible, polite, and efficient responses. If you have any other questions or need further assistance, please don't hesitate to reach out. We're here to help! 😊
Kind regards
Hayley@SPB
George was very friendly
George was very friendly, helpful and efficient. Thanks George
1 de febrero de 2025
Opinión espontánea
Respuesta de SPB UK
Thank you for your feedback! We're thrilled to hear that George provided you with friendly, helpful, and efficient service. We'll make sure to pass along your kind words to him. If you have any other questions or need further assistance, please don't hesitate to reach out. We're here to help! 😊
Kind regards
Hayley@SPB
Extremely helpful
Extremely helpful. Absolutely brilliant at such a stressful time. My daughter had her phone stolen by a marked thug. I would highly recommend Insurance2go.
28 de enero de 2025
Opinión espontánea
Respuesta de SPB UK
Thank you so much for your kind words and recommendation! We're truly sorry to hear about your daughter's experience, but we're glad we could assist during such a stressful time. If you need any further help or have any questions, please don't hesitate to reach out. Stay safe! 😊
Kind regards
Hayley@SPB
Good customer service
Good customer service , responsive and helpful .
24 de enero de 2025
Opinión espontánea
Respuesta de SPB UK
Thank you for your positive feedback! We're delighted to hear that you found our customer service responsive and helpful. If you have any other questions or need further assistance, please don't hesitate to reach out. We're here to help! 😊
Kind regards
Hayley@SPB
Efficient and clearly explained.
17 de enero de 2025
Opinión espontánea
Respuesta de SPB UK
Hi James,
Thank you for your kind words! We're delighted to hear that you found our service efficient and our explanations clear. Your feedback is greatly appreciated and motivates us to keep up the good work. If you have any other comments or suggestions, please feel free to share!
Kind regards
Hayley@SPB
Very helpful 8n sorting a problem of our own making
Had an issue of our own making, sending the wrong parcel to them.
Dealt with Helen in customer service, who responded within hours and sorted the problem within 24 hours.
Very impressed.
16 de enero de 2025
Opinión espontánea
Respuesta de SPB UK
Hi Martin,
Thank you for sharing your experience! We're glad to hear that Helen in customer service was able to resolve the issue quickly and efficiently. It's great to know that our team could assist you within 24 hours, even with a mix-up on your end. Your satisfaction is important to us, and we're here to help whenever you need it. If you have any other questions or concerns, please don't hesitate to reach out!
Kind regards
Hayley@SPB
Claimed twice for damaged phones
Claimed twice for damaged phones, no quibble on their behalf and great customer care and service both times
15 de enero de 2025
Opinión espontánea
Respuesta de SPB UK
Hi Charlotte,
Thank you for sharing your experience! We're thrilled to hear that our customer care and service met your expectations both times you needed to claim for damaged phones. Your satisfaction is our priority, and it's great to know we could assist you without any hassle. If you need any further assistance, please feel free to reach out. We're always here to help!
Kind regards
Hayley@SPB
Highly recommended
Highly recommended, I took two weeks before I could even place a claim for a stolen/lost phone due to me experiencing a RTA which left me unconscious and in hospital with injuries that required surgery.
I was given a short time frame for my claim to be completed which if I’m to be honest I was sceptical about, but low and behold as I was explained regarding the process, requirements and time frame to completion all I can say is WOW,EXCELLENT, HELPFUL PROFESSIONAL.
It was actually a pleasure and a joy to be dealing with there great on point and extremely helpful members of staff.
SPECIAL THANKS TO KARA she really does deserve big praises, so much so that I’m actually going to miss getting to speak with her.
21 de diciembre de 2024
Opinión espontánea
Respuesta de SPB UK
Hey Rahul,
Thank you for sharing your experience and for the high recommendation! We're truly sorry to hear about your accident and hope you're recovering well. It's great to know that despite the challenging circumstances, our team was able to assist you efficiently and professionally. We're especially pleased to hear about your positive interactions with Kara. We'll make sure she receives the recognition she deserves. If you need any further assistance, please don't hesitate to reach out. Thanks again for choosing us, and we wish you a speedy recovery!
Kind regards
Hayley
Absolutely fabulous service everytime I…
Absolutely fabulous service everytime I have interacted with them. Very fast claims completed with no hassle. Policy changes done in five minutes. Can't recommend them enough.
23 de diciembre de 2024
Opinión espontánea
Respuesta de SPB UK
Hey Mark,
Thank you for your fantastic feedback! We're thrilled to hear that you've consistently had a fabulous experience with our service. It's great to know that our team has been able to handle your claims quickly and without hassle, and that policy changes have been completed in just five minutes. Your high recommendation means a lot to us. If you need any further assistance, please don't hesitate to reach out. Thanks for choosing us!
Kind regards
Hayley
Great insurance company
The company came back to me with the resolution of my claim and they sorted out very quickly and effectively
Much appreciated
18 de diciembre de 2024
Opinión espontánea
Respuesta de SPB UK
Dear Mr More,
Thank you for your feedback, we apologise for any inconvenience caused.
I have passed your claim to one of our Customer Service agents and they will be in contact with you today.
We appreciate your patience and cooperation as we work towards a resolution, and we sincerely apologise for any inconvenience you've faced.
Kind Regards,
Leone
Very helpful & kind service
Very helpful & kind service. Would recommend to anyone.
18 de diciembre de 2024
Opinión espontánea
Respuesta de SPB UK
Thank you so much for your kind words! We're thrilled to hear that you found our service helpful and kind. Your recommendation means a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out. Have a wonderful day! 😊
Kind regards
Hayley@SPB
Easy to get hold of
Easy to get hold of. Helped with my enquiry and good customer service.
17 de diciembre de 2024
Opinión espontánea
Respuesta de SPB UK
Hey Richard,
Thank you for your kind words! We're delighted to hear that you found it easy to reach us and that we could assist with your enquiry. Providing good customer service is our top priority, so it's wonderful to know we met your expectations. If you need any further help, please don't hesitate to contact us again!
Kind regards
Hayley
we were very impressed with the speed…
we were very impressed with the speed of dealing with our claim - very straight forward.
12 de diciembre de 2024
Opinión espontánea
Respuesta de SPB UK
Hi Glenn,
Thank you for your kind words! We're thrilled to hear that you were impressed with the speed and straightforward nature of our claims process. Providing efficient and hassle-free service is our top priority. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Kind regards
Hayley
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