I have had insulin pump insurance with SPB UK for the past 14 years and whenever I have had questions I the response is always quick and informative always with good outcomes. When updating my policy... Ver más
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Consulta las opiniones de los clientes
I've used this company for a few years now and never had to call for any reason, I've purchased a new phone so wanted the policy swapping over from old to new, i called up and spoke to a lovely hap... Ver más
La empresa ha respondido
Easy to understand phone options. Easy to find info I needed to be prepared. Quick reply. Courteous, clear , patient, respectful, efficient, effective member of staff… sorry I didn’t note her name... Ver más
La empresa ha respondido
Lisa was professional, friendly and sorted out my issues quickly and with humour. Very happy with the service.
Información sobre la empresa
Escrito por la empresa
SPB UK is a leading provider of protection solutions, trusted by millions of customers across the UK and Europe. For over 20 years, we’ve supported people through life’s unexpected moments. Whether that’s a lost phone, accidental damage, or the need to make a claim quickly and easily. We work with some of Europe's best‑known brands to deliver insurance and service programmes that put customers first. Our focus is simple: clear communication, fair decisions, and support that makes things easy when you need it most. Every review helps us improve, and we’re committed to continually strengthening our service. Thank you for choosing SPB, we’re here to help whenever you need us.
Información de contacto
3000, Lakeside, North Harbour, PO9 3EN, Portsmouth, Reino Unido
- spbuk.com
4,8
Excelente
144 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
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Bad repair broke my phone.. avoid!
Bad repair broke my phone. SPB UK are refusing to fix their mistake or replace my phone. 100% would avoid. Over a week and I'm still waiting for a reply.
19 de agosto de 2021
Opinión espontánea
Respuesta de SPB UK
Dear Mark,
We sincerely apologise for the distress and inconvenience caused by the negative experience you've had with our repair service. Your feedback is of utmost importance to us, and we understand the urgency of resolving this matter.
We are actively looking into the situation to understand the details of the repair and the subsequent issues you've faced. We apologize for any delay in our response and assure you that we are working to address your concerns promptly.
To expedite the resolution process, we kindly ask for additional information such as your claim reference number or any specific incidents related to the repair. This information will help us investigate the matter thoroughly and provide you with a satisfactory resolution.
We appreciate your patience and cooperation as we work towards a resolution, and we sincerely apologise for any inconvenience you've faced.
Kind regards
Hayley@SPBUK
Bought an insurance policy for both…
Bought an insurance policy for both phones, SPB didn't receive my DD Mandate so they cancelled my policy, I called several times, got policy reinstated only to leave one phone off the policy, spoke to different people everytime having to regale my whole scenario, kept going around in circles only to have someone NEW contact to say they never received my payment! I wasted so much sorting this! Totally incompetent, inept, unprofessional and completely untrustworthy, AVOID AT ALL COSTS!!!
16 de abril de 2021
Opinión espontánea
Respuesta de SPB UK
Dear Guy,
We sincerely apologise for the frustrating experience you've had with our insurance service, and we understand the inconvenience this has caused. Your feedback is essential, and we regret falling short of your expectations.
We are actively investigating the issues you've raised to understand the root cause of the problems you've encountered. We acknowledge the importance of a seamless and efficient insurance process, and we are committed to addressing and rectifying these concerns.
To assist us in resolving your case more effectively, we kindly ask for additional details such as your policy number or any specific incidents related to the payment and policy cancellation. This information will help us conduct a thorough investigation and expedite the resolution process.
Once again, we sincerely apologise for any inconvenience you've faced, and we appreciate your patience and cooperation as we work towards a resolution.
Kind regards
Hayley@SPBUK
Avoid at all cost
I have purchased a phone insurance with Insurance2go, due to the huge number of positive reviews on Trust pilot.
Unfortunately City main and Spbuk are the underwriters for Insurance2Go. They are absolutely awful. Try to avoid at all costs.
I have lost my iPhone 8 plus at the beginning of September and they have sent me a used one with the display damaged and full of dents. Here I am on the last day of September still without my phone replaced.
Very poor customer service.
30 de septiembre de 2019
Opinión espontánea
Respuesta de SPB UK
Dear James,
We're truly sorry to hear about the difficulties you've faced with your phone insurance and the service provided by our underwriters. We understand the importance of having a reliable and efficient insurance service, and we apologise for falling short of your expectations.
To assist us in addressing your concerns more effectively, could you please provide additional information such as your policy number or any specific details about your interactions with our customer service team? This information will help us expedite the resolution process.
Once again, we apologise for any inconvenience you've faced, and we appreciate your understanding as we work towards a resolution.
Kind regards
Hayley@SPBUK
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