Spectrum Insurance Services Opiniones 718

I have a 3 year extended warranty with Spectrum Services for my car.
They have just authorised a £300 job to be done on my car with no quibble whatsoever!!!!!
Highly impressed with how quickly efficiently and courteously they completed this for me plus regular correspondence throughout!!
I can HIGHLY recommend this company for any insurance or warranty covers. Thank you so much Mr M Dobney.

If you’re ever hesitant about taking out an extended warranty, I highly recommend contacting Spectrum Insurance Service first. I recently reached out to Spectrum to make a claim, and the administrators were extremely helpful and polite—both during my initial call to report the issue and when I followed up to check whether the repair had been approved.
Emily approved the repair promptly, and her service was flawless. She is a real credit to the organisation.

Had 2 occasions where without hassle the issue was solved by Spectrum, within reasonable time frame. Very helpful staff.

Great service from Linzi who processed our claim efficiently and was helpful and friendly. Would definitely recommend.

Pay £700 for an extended warranty through motor point

No customer service standards

No warning to check your service dates (product sold fully serviced....HA)

DELIGHTED TO VOID YOUR WARRANTY with no refund when rejected

My advice. Print all your money off in £5 notes and leave them next to your toilet. Much better value and at least you're pulling your own trousers down for the money

Steer clear.

Update. Reasons provided don't really justify the rejection

Businesses who handle large sums of money for a service should provide reminders and clearer expectations. Particularly when a service needs completing within 4 months of purchase.

No goodwill. No sympathy. No refund despite being voided for 90% + of the length of the warranty. Not good enough. They do not value your custom. They do all they can to avoid paying out and leaving you stranded

Protection???? Not so sure. Scumbags

Had an issue with my car today, contacted Spectrum as they under-right the warranty for Motorpoint, and can’t speak highly enough of the service. Sent me a text message with a nearby garage, who diagnosed the issue immediately. Spectrum authorised the repair with no problem. The part was then ordered and fitted same day. Special thanks to Emily who sorted everything. Thank you.

Emily helped me sort my claim for my car. She was so helpful, kind and friendly and went above and beyond to help me get it all sorted. I would like to thank her for providing a great service, she restored my faith in humans and insurance companies

I would just like to give a big THANK YOU to Daniel for tsking ownership of my enquiry today regarding an ongoing fault with my vehicle. This has been ongoing for 6 months and today Daniel was very professional and methodical, clear and understanding of my issue. He is a credit to your organisation. An excellent example of customer care. Thank You Daniel for taking the time to listen to me.

I am very satisfied with the service and customer service is very good and helpful
The claims advisor was very good in coordinating with the garage .
Super!

LSB was extremely helpful and knowledgeable. The claim was processed quickly and both the garage and ourselves received clear guidance quickly with no caveats

Neebla was extremely helpful, she explained things very clearly, found out additional information. I appreciated her calm and friendly manner. A credit to Spectrum.

I am posting this to warn every driver, especially fellow taxi drivers, to stay far away from Spectrum Insurance and Car Giant White City. I was upsold a "specialist" taxi policy for £1,600—specifically paying a £400 premium over standard drivers—on the promise that my income would be protected. Instead, these companies have left me in a state of extreme financial distress.

The Reality of Their "Service":

Deliberate Misdirection: When my hybrid cooling system failed, Spectrum gave me ambiguous instructions that were a setup for failure. They failed to explain the pre-authorization process, leaving me to pay £2,652.62 out of pocket in good faith, which they then used as a technicality to refuse reimbursement.

Systematic Denial: When the issue recurred weeks later, I followed their "proper procedure" to the letter. They still refused to pay a single penny toward the additional £565.00 bill. This proves that their procedures are nothing but a smokescreen to avoid paying valid claims.

Financial Ruin: I have been forced to carry over £3,200 in repairs on high-interest credit cards, accruing massive debt while struggling to pay my mortgage. As a taxi driver, my car is my only source of income. Spectrum’s passivity and lies have caused me months of unnecessary stress and pushed my household finances to the breaking point.

The Verdict:
Car Giant White City and Spectrum Insurance are misleading liars. They are quick to take your money at the point of sale but will abandon you the moment you actually need the protection you paid for. They have shown zero regard for the fact that they are jeopardizing a working person’s home and livelihood.

Do not trust a word they tell you. They do not provide insurance; they provide expensive pieces of paper and then move the goalposts to ensure you are left carrying the bill.

I am finished playing their games. I am now demanding a final response and will be taking this straight to the Financial Ombudsman Service (FOS) for a full investigation into their predatory practices.

Made a phone call to spectrum and they dealt with it straight away garage was local and it was sorted with no problems
Ref lsb

I dealt with nabeela and she was brilliant, explained everything succinctly and with a pleasant personalities, a pleasure to do business with. We have had spectrum warranty previously and they have been great when I have made a claim, no stress and they dealt directly with my picked garage.

LSB was brilliant in customer services.
She dealt with the issue I raised and constantly kept in contact with me with updates that I needed.

I had no issues at all whilst dealing with Spectrum. They have been very helpfull.

Very happy with the service I received. LSB was good and gave me all the information I needed

As a company who claim customer satisfaction is core of their business,they missed me out.
Sent my car to a small garage who diagnosed a software issue they couldn't repair.
Advised spectrum who gave permission to go to a main dealer who guess what ? Diagnosed a software issue!
Spectrum then refused to pay for the software issue citing Ts & C's ( fair enough) but to then refuse to pay the main dealer fee for the second ( same ) diagnosis that I had to pay ! So, £699 for warranty and a month of being messed about .
Certainly cannot recommend.

Today I made a claim, Lisa and LSB were very helpful and made things so easy, I want to thank them both for there expert help and guidance with my claim, Lisa and LSB thank you so much your both fantastic.

Excellent service and communication especially Cailin who dealt quickly with claim