Spectrum Insurance Services Opiniones 722

Easy dealing with claims dept and garage did most of the work in getting authorisation.had to pay invoice myself and took,in my opinion ,longer than it should for repayment

Thank you for your prompt response and smooth customer experience.

I have a Platinum Extended Warranty with this company. Recently, a dashboard warning light came on, so I took my car to a Spectrum Preferred garage. The claim was processed promptly and easily — no jargon, simple and straightforward. I would definitely recommend them! I’ve been with them for two years and have made three claims so far with no issues at all. :)

Easy to get hold via phone text and email. My car was fixed locally and it was quickly resolved. A fair reimbursement was completed quickly to my bank.

Paid over promptly
Didn’t cover all the cost.
Mechanics don’t like working for them because they pay low rates.

Great service from start to finish.

Highly recommended them to anyone looking to work with honest people!

That’s for very thing

I’ve made 2 claims over the life of the policy, to date.

My most recent claim ran through relatively straight forward. My tyre was damaged and the dealership spoke with Spectrum and after about 2 weeks I was paid out.

On my first claim a few years ago, I had a puncture and the tyre required replacement.
I waited over 30 days in that instance.

On both occasions Spectrum refer to the prices stipulated on Halfords - but I usually take the car to the dealership or was recovered to the dealership.
No where in the terms and conditions of the policy does it mention a price cap denoted by Halfords which is unfair.

The first time Halfords didn’t even have the correct tyre.

I don’t want some apprentice working in my car at Halfords, I’d rather have the work done correctly by my dealership (no offence). The dealership warranties the work and make sure torque settings, balancing and so on are as per the original spec.

Got through quickly, the person on the other end was actually a decent human and they they quickly resolved the claim

Fast resolution and reliable customer service!

I had a bad experiance with with company and with the service (ACE Motorwork)with they are working. We claimed 2 month ago, and still waiting the divice to be changed. The insurance blames the garage and the garage blames the insurance. With every call we hear excuses and lies that everything will be resolved soon. I still waiting. I hope that one day my car will be fixed.

Efficient and helpful from start

Excellent they dealt directly with my garage so I don’t have to do anything and my full claim was sorted excellent service

Garage dealt with everything and I didn't have to speak to you at all!

Spectrum agreed to cover a warranty claim made on a vehicle purchased from Motorpoint. The full cost of repairing the vehicle was £825 and I had a letter of proof of this.
With a backlog and waiting times for manufacturer parts (out of the customer's control), I kept in touch with them, hoping they might chase up the delay, but instead they cancelled the claim citing the delay, which now means I have to cough up the cost of repairing a part that broken under their warranty.

Be very careful of this company. A simple warranty repair job has ended up having to be settled by the customer's wallet. They will look for ANY way they can to avoid covering costs that they have agreed to.

Lovely helpful lady, explained everything thoroughly to me.