Hi there,
Thank you for sharing your feedback — I’m really sorry to hear about the experience you’ve had. We understand how frustrating it is when a game doesn’t load as expected or when coins don’t appear correctly, and that’s absolutely not the experience we want for any of our members.
I want to reassure you that we are not a scam, and we never take payments without providing access to the products you’ve purchased. Issues like games not loading or coins not displaying can happen for a number of technical reasons, and our team can look into this fully once we have the details linked to your account.
We’ve reached out to you directly through Trustpilot so we can discuss this privately and gather the information we need to investigate what happened. Once we have that, we’ll be able to review your purchase, check your coin balance, and make sure everything is resolved for you.
Your experience matters to us, and we appreciate the chance to put this right.
Warm regards,
Angela
SpinWorld.com