Spring  Opiniones 

337
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We are a selling agent and worked alongside Spring recently with a property sale. The experience was very professional, friendly and fast. Amanda-Jayne Miller was our main contact, and she was excel... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This is the second time I have approached Spring to see how they could help me sell a house. The first time was a success as it enabled us to buy the house we intend to spend the rest of our lives in... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Worked with Samson Lyndon and Michael Ogden on a property sale and can highly recommend both and their service Spring Move. Nice and easy, great communication and kept it simple.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have been working with the team at spring for a while, they have all blown me away with their way of working professional friendly helpful and efficient way of working.we as a company will forever c... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Asesor inmobiliario
  2. Inversiones inmobiliarias
  3. Agencia inmobiliaria
  4. Tasador inmobiliario

Escrito por la empresa

Spring frees our clients from the uncertainty and stress of selling their home by buying their property for a fair price on a date of their choice, providing transparency and personalised guidance throughout their transaction. Spring is a house buying service, overseen by the National Association of Property Buyers and follows The Property Ombudsman’s code of conduct for house buyers.

WHY SPRING?

Escrito por la empresa

EMPOWERING HOME SELLERS
Our home buying service lets you take control of your home sale and move on a timescale that suits you. Our customers are at the heart of all we do and we strive to remove the uncertainty and stress of selling on the open market for you.
EFFORTLESS SELLING
With Spring, there’s no viewings, no need for home improvements and no worries of your sale falling through. A dedicated Client Advisor will be with you every step of the way, allowing you to sell your home with ease, speed, and confidence.
TRUST & TRANSPARENCY
Spring’s extremely thorough home valuations incorporate data from multiple internal and external sources. Our experienced team has worked with thousands of homeowners, making us the UK’s largest property buyer.

Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

337 opiniones

5 estrellas
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3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(337)

75 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Quick

We were very impressed by the speed of your actions to bring about an offer on our property, and also liaising with our solicitors. Whenever we wanted any information from your company about our sale it was dealt with immediately and efficiently. We have moved home 4 times before and always encountered time delays etc, so we have found this easy up to now. Fingers crossed everything proceeds.
Regards Brian.

3 de noviembre de 2023
Opinión espontánea
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Respuesta de Spring

Dear Brian & Pauline
Thank you so much for taking the time to review your experience with Spring. The team are always on hand to assist, making the process as easy as they can.
Kind regards
The Spring Team

Valorada con 4 estrellas sobre 5

Move

Apologies - too busy to do reviews. But everyone ar Spring has been very helpful and friendly.

14 de noviembre de 2023
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Respuesta de Spring

Thank you for taking the time, I am glad we could help
The Spring Team

Valorada con 5 estrellas sobre 5

Good company

Good company. Great communication. They make things happen!

22 de noviembre de 2023
Opinión espontánea
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Respuesta de Spring

Dear Laurence
Thank you for your review, we look forward to working with you in the future
Kind regards
The Spring Team

Valorada con 4 estrellas sobre 5

My part exchange time. I was pleased to have a chance for a…

I was pleased to have a chance for a quick move without worrying about selling my own house during this economically challenging times.
Spring was a good solution and generally everything worked well.
However, there were stressful times not helped by my extended time away after my husband’s death.
Ultimately I am pleased to have completed the part exchange and would thank Davisons Law team for their support.

19 de noviembre de 2023
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Respuesta de Spring

Dear Hikka, thank you so much for taking the time to review your experience with Spring. We wish you all the best in your new home.
Kind regards
The Spring Team

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service, Shah and the Spring team were excellent.Very fast and efficient, they did everything they said they would do within the timeframes. I would highly recommend Spring if your looking to Part exchange your house.

Tim Spouge Managing Director Bellrose Homes.

15 de noviembre de 2023
Opinión espontánea
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Respuesta de Spring

Dear Tim
We look forward to working with you in the future
Regards
The Spring Team

Valorada con 5 estrellas sobre 5

Spring Move have been helpful and efficient.

Spring Move have been quick, efficient and friendly during the process. I have referred a handful of customers over the past few weeks and will continue to do this. Shah and Hannah have been especially helpful.

8 de noviembre de 2023
Opinión espontánea
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Respuesta de Spring

Dear Alysha
We really appreciate you taking the time to review your experience and look forward to working with you in the future
The Spring Team

Valorada con 5 estrellas sobre 5

Valerie was available quickly and was…

Valerie was available quickly and was very clear in her explanation of the process.

13 de noviembre de 2023
Opinión espontánea
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Respuesta de Spring

Dear Phil
We appreciate you taking the time to review your experience with Spring .
We wish your dad well with his move
The Spring Team

Valorada con 5 estrellas sobre 5

A great job by Springmove Ltd.

Mum at 94 sadly had to sell her beloved home of 53 years in Stanwick, and move into a lovely McCarthy Stone apartment at Townsend Court, Rushden. Springmove Ltd managed the part exchange of Mums existing home, promptly offering a price above her expectations, with the promise of a further profit share if her house sold above their initial valuation. The whole process was managed without undue delay and with great sensitivity. We were kept updated and with courtesy calls to address any concerns we may have. Any issues were promptly addressed. Even after completion Springmove Ltd followed up to make sure we were happy with the process and outcome. A big thank you to Hannah Wigglesworth who showed great compassion and a guiding hand throughout this traumatic time for Mum. And also to Valerie who made sure questions and concerns were addressed at the end of the process.

1 de noviembre de 2023
Opinión espontánea
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Respuesta de Spring

Dear Peter
Thank you so much for taking the time to review your experience with Spring. We are glad we were able to assist your mum with her move and wish her well in her new home.
Kind regards
The Spring Team

Valorada con 5 estrellas sobre 5

Excellent service.

25 de octubre de 2023
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Respuesta de Spring

Thank you for taking time to review your experience with Spring. We wish you all the best in your new home.
The Spring Team

Valorada con 5 estrellas sobre 5

Quick transaction

Easy to work with and great communication throughout the transaction. From Michael upon instructing the property and Amanda-Jayne throughout the progress of the sale. Hope to work together more in the future! :)

30 de octubre de 2023
Opinión espontánea
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Respuesta de Spring

Dear Kelly, thank you for taking the time to review your experience with Spring.
We look forward to working with you in the future
The Spring Team

Valorada con 5 estrellas sobre 5

Helpful

Helpful staff -easily available and explain things very clearly

10 de octubre de 2023
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Respuesta de Spring

Dear Laura
Thank you for taking the time to share your experience of using Spring. We wish you well in your new home
The Spring Team

Valorada con 5 estrellas sobre 5

Painless process more than meeting our expectations

Spring Move provided a painless experience as we didn’t feel pressurised or harassed. The price offered on our previous house seemed fair given the market conditions and this enabled us to move on at a speed we could not have managed in the normal system of buying and selling.
The flexibility offered by the two week period for moving out was essential for us as our removal company couldn’t accommodate our target date for removal on completion.
We avoided estate agents fees and didn’t have to concern ourselves with the whims and viewing preferences of every prospective buyer.
We were in a position to strongly negotiate with the Vendor of our new property as we were effectively a cash buyer.
Our dedicated property advisor, Shah was always available, polite and extremely helpful. The Assessor, Dan was equally helpful and knowledgeable.
We would recommend Spring Move to anyone wishing to move quickly in the present uncertain market.

2 de octubre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

We could have done business!

Our property was estimated by 2 local Estate Agents at between £360,000 to 375,000.
The house next door to us which is smaller & whose bathroom ceiling & staircase ceiling collapsed, had not been decorated since 1965, still sold for £340,000 through an Estate Agent in December 2022.
This fact was batted away by the Spring Move underwiter as,"irrelevant".
Spring Move decided to go with the surveyor's evaluation of £285,000. I pointed out with evidence that the Surveyor's Report was factually incorrect.
For example, it states our house was built in 1950 as a 'council house. It was in fact built in 1960 & was for private use! I have the original plans & deeds, backed up by 2 different neighbours who got their mortgages at that time!
The 'underwriter' after an exchange of emails & a phone call point blank refused to acknowledge the error & said that as some sort of favour they would offer an estimate between the 2 valuations of £315,000 & then offer me a final cash sum of £252,000!
To add to this, again I sent over Zoopla estimates from 4.9.23 & 17.9.23 both time & date stamped showing that our house had increased in value by £5,000,with the overall trend constantly upwards for the past 2 years!
Also that when I stated that the 2 other local Estate Agents were now so busy & had diaries blocked out for the next 2 weeks & couldn't see me, I was told verbally, by the underwiter "that's a sales ploy!"
Their Surveyor's report compared our property to 2 others sold a mile away, that, as I pointed out, are not in anyway comparable to our property on any level!
Spring Move continues to deny the Surveyor's report is flawed & that both that report & their offer are correct!
Spring Move continues to ignore the estimated valuations of the 2 experienced & LOCAL Estate Agents, the estimate from Zoopla & any evidence I have.
Spring Move could have made a very tidy & quick profit, but in this instance decided to ignore all the factual evidence before them!
You may well have "years of experience" behind you, but a good business should acknowledge when an error has been made, rectifying that error & review their procedures that come to those conclusions.

14 de septiembre de 2023
Opinión espontánea
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Respuesta de Spring

Dear Mr Hannaway

Thank you for your feedback. We strive to deliver the best possible prices for our customers, and, on this occasion, we are sorry we could not meet your expectations. The independent RICS surveyor valued your property at £285,000. The age and use of your property would not have dramatically changed this valuation. Your neighbour’s property completed at £340,000 in December 2022, meaning it likely went under offer around mid-August 2022 (based on the 18-week average completion time in your area). This was at the peak of the market, before the September 2022 mini-budget, after which house prices fell considerably and interest rates rose to their highest levels since 2008, dramatically changing the market. The surveyor and the Spring underwriters took these changing market conditions as well as comparable properties into consideration. Properties that are on the market right now would carry more weight than those under offer a year ago as they reflect the current state of your local area.

We also instructed 2 local estate agents to value your property as you correctly highlight, and the independent agents valued your property at £350,000. Our underwriting team agreed that the RICS valuation was somewhat harsh and considering all available information from agents valuations, to other equivalent properties on the market, Spring valued your property at £315,000. This valuation level was approved in our system before our call to you and was the only offer made.

We know a Spring sale does not suit everyone, and we are sorry that this offer didn’t work for you. Our offers include the peace of mind of a guaranteed sale, conveyancing costs, the ability to move within 7 days, and our Spring Price Promise for additional reassurance of our fair pricing. We have many happy customers who have loved the ease, speed, and convenience of selling their home to Spring. We wish you all the very best with your home sale and should you wish to discuss your offer further, please do get in touch as we are always happy to help and clarify any information.

Best regards
The Spring Team.

Valorada con 5 estrellas sobre 5

Informed and Transparent process throughout!

I refer a number of my buyers to Spring and the professionalism gained from the team to both myself and my clients is great and positive feedback is always relayed. Marcus is a brilliant contact and keeps me informed on the valuations process (with other companies I feel like I am constantly chasing!). Rebecca is great, she goes through offers clearly and transparently (without any waffle!)

27 de septiembre de 2023
Opinión espontánea
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Respuesta de Spring

Many thanks for leaving this review Georgia. We very much appreciate this detailed feedback and are delighted to hear Marcus and Rebecca keep you informed and updated on your referrals, minus any waffle! We look forward to helping you and your clients again in the very near future.
All the best
The Spring Team

Valorada con 5 estrellas sobre 5

Amanda-Jayne and Michael

Worked with Amanda-Jayne and Michael to get a property turned around in 28 Days SSTC.

Thank you both for your speedy responses and Efficient Service

26 de septiembre de 2023
Opinión espontánea
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Respuesta de Spring

Dear Chelsea, thank you for taking the time to leave Amanda-Jayne and Michael this review. We are delighted to hear we could get your sale turned around in the timeframe you needed, thanks again for sharing your Spring experience.
All the best
The Spring Team

Valorada con 5 estrellas sobre 5

Shah has been extremely helpful and…

Shah has been extremely helpful and transparent about their services. Worth noting for a reassuring offer.

22 de septiembre de 2023
Opinión espontánea
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Respuesta de Spring

Dear Carrianne, thank you for taking the time to review your experience with Spring. I'm glad we could be of help
The Spring Team

Valorada con 5 estrellas sobre 5

Highly effective communication and regular updates

My primary point of contact at Spring has been Marcus. He has gone the extra mile to provide regular updates, and always communicates clearly and with transparency.

19 de septiembre de 2023
Opinión espontánea
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Respuesta de Spring

Dear Craig, thank you for sharing your Spring experience. I am glad to hear that Marcus was able supported you with Spring Journey
Best wishes
The Spring Team

Valorada con 1 estrellas sobre 5

Ridiculous offer

Hi everyone. Until to receive the offer from Spring I read so many reviews about Spring and I wasn’t sure what to expect! Lauren who wrote the review only couple of days was right! After 8 weeks of waiting today I have received the call from Spring.The approach is friendly and polite but what is more important is disappointing.Our property is a 3 bed detached with a garage(only 10 years old) we bought the house in 2015 for £163k and now is valued before £224k on Zoopla and from Halifax our mortgage provider for £222k .Their “free evaluators” which actually are paid by Spring so that means they work in their interest evaluate the house between £195k and £205k. Now …. The offer from Spring £145k !!!!!!! You can’t buy in our area not even a 3 bed terrace house in a rough area not in a new estate !! How to suit anyone this ridiculous offers? I thought is different than other companies but is no difference. They work for people?? Is a joke and totally waste of time. We put on hold few viewings on our property waiting for this ridiculous offer! Thank you Spring !

8 de septiembre de 2023
Opinión espontánea
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Respuesta de Spring

Dear Alex
I am sorry you were not happy with your offer; at Spring we aim to deliver the best possible customer experience offering total transparency at every stage of the homebuying journey, including sharing all valuations. I can assure you that while Spring pay towards the Rics survey, the surveyors are independent and regulated by the Royal Institution of Chartered Surveyors. The offer on your property took into consideration the length of time your property had been on the market over the last 12 months, along with market history and the offer history on the open market. Our offers are backed by our Spring Price Promise, ensuring peace of mind, that should your property sell within six months for a higher price, we pass the majority of the difference back to the customer. We know that our pricing may not work for everyone, but we pride ourselves on being able to deliver a smooth and speedy sale for those who wish to sell their home quickly, without the long timescales and added stress that the open market can bring.
If you would like to discuss your offer further, please do not hesitate to contact me directly on 0208 629 7877 or Hello@Springmove.com
Regards
Liz Chambers
Head of CX

Valorada con 4 estrellas sobre 5

So far,i have been treated very…

So far,i have been treated very well,will give 5 stars when my proposed house move is finally over the line,but i have found the staff very friendly and very helpful.

31 de agosto de 2023
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Respuesta de Spring

Dear Leo
Thank you for taking to time to leave a review, we are delighted to be assisting you in getting one step closer to your new home. Should you need anything before the move completes don't hesitate to contact us. We wish you all the best.
The Spring Team

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