Staffs Appliance Centre Opiniones 

1660
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Fantastic customer service. They kept two orders for me, for months in their showroom without charge. Always very responsive and helpful on email too. The products are in perfect condition.

Valorada con 5 estrellas sobre 5

The whole experience was excellent from going in they were really helpful, good prices and good quality goods. The delivery was smooth. Would use again and would recommend them to family and friends... Ver más

Valorada con 5 estrellas sobre 5

The graded fridge freezer we bought was delivered on time, and we were kept informed of its progress at all times. Delivery is kerbside only, but we were aware of that. The website had photographs... Ver más

Valorada con 5 estrellas sobre 5

Purchased a Bosch Series 6 70CM Fridge Freezer, which was B grade. The fault was clearly displayed in photos on the website, with a scratch to the right side, of the fridge freezer. (this is now p... Ver más

Información sobre la empresa

  1. Tienda de suministros de cocina
  2. Tienda de electrodomésticos
  3. Tienda de electrónica

Escrito por la empresa

Welcome to Staffs Appliance Centre – Staffordshire’s No.1 Graded Appliance Retailer Proudly independent and established in 2016, we’re based in the heart of the Midlands and offer unbeatable value on top-brand appliances. ✨ Why shop with us? Huge choice of trusted brands including Bosch, Neff, Siemens, Beko, Hotpoint, Candy, Hoover and more Over 400 freestanding & built-in appliances on display and ready to take away today Expert advice and friendly service from our experienced team Free local delivery on selected items & convenient Click & Collect service Flexible finance options available with Snap Finance & Klarna 📍 Find us just 15 minutes from Junction 16 of the M6: 40 The Boulevard, Tunstall, Stoke-on-Trent, ST6 6DP 📞 Call us on 01782 943387 or pop in and explore our warehouse showroom. See why so many of our customers recommend us and keep coming back time after time. 👉 Your one-stop shop for quality graded appliances at unbeatable prices.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1660)

82 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Staff were friendly

Staff were friendly, helpful without being pressurising and were able to answer all our questions.
Even holding our order until we are ready for delivery.

14 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good old customer service

Made the call for a part i needed for a Neff oven which they had in stock, found Darren to be very helpful even met with a handshake on arrival, good old customer service at its best, will defo buy from these guys again Thanks

5 de marzo de 2025
Valorada con 5 estrellas sobre 5

Great service and choice

After my washing machine broke I needed a replacement immediately. It was proving impossible to buy one and take it home on the same day from major retailers. Then I came across Staffs appliance centre, great service, great choice of products and great prices, will definitely be my go to in the future . Thank you Staffs appliance centre.😁

22 de febrero de 2025
Valorada con 2 estrellas sobre 5

Unaware - Product sold as having damage

The process of purchasing went well, but didn’t realise until I opened the box of extractor fan that it was damaged and that it was sold as damaged. I didn’t notice at any point that was the case. There should be a check prior to sale to ensure customers are aware that te product is damaged.

3 de enero de 2025
Logotipo de Staffs Appliance Centre

Respuesta de Staffs Appliance Centre

Thank you for your purchase of the D94QFM1N0B cooker hood on 2nd January. We appreciate your feedback. The retail price of this item is £599, and it was offered at £399 due to cosmetic marks. These cosmetic marks were clearly highlighted in multiple sections of the product listing, accompanied by images for your reference. We strive to provide great value to our customers, and many have found satisfaction with the savings they make on items with minor cosmetic imperfections.

We're sorry for any inconvenience this may have caused. We always aim for a positive experience and appreciate your understanding

Valorada con 1 estrellas sobre 5

Poor aftersales

Quick to take money from you, poor after sales.
My elderly father purchased a washing machine at the end of last year, the machine didn't appear to be fully emptying at times, with odd dregs of water remaining at the bottom of the drum, however got to the point around a week ago where if you ran the kitchen tap the water would fill the washing machine straight up.
Went in to speak to them and was sent away with a contact number for the manufacturer.
The manufacturer were fantastic, sent out an engineer the following morning and it turns out the waste pipe was poorly fitted so not draining properly and was gradually getting worse - a waste pipe that SAC fitted... When on the phone with the manufacturer my father was informed that if the problem was not with the washing machine, the call out/work would be £180, thankfully, despite it not being a washing machine fault the engineer after discussing with the manufacturer decided that £180 was quite unacceptable for a mistake made by those providing installation.
In short, this company almost cost my father almost £200 for lack of basic after sales customer service. Would not use this place again if it was the last appliance shop in Staffordshire.

17 de febrero de 2025
Opinión espontánea
Logotipo de Staffs Appliance Centre

Respuesta de Staffs Appliance Centre

Hi Laura,

Thank you for sharing your concerns. I see your dad placed an order for a washing machine on September 3rd, 2024, and reported an issue on February 17th, 2025. Typically, if a fault appears 5 months after installation, it indicates a problem with the machine itself rather than the installation. According to the manufacturer's guidelines, any faults within the first 30 days are our responsibility. Beyond that period, it is up to the manufacturer. In this case, the manufacturer completed a repair within 48 hours.

We strive to provide excellent service, as reflected in our Trustpilot reviews. We appreciate your understanding and support as a small independent business. Unlike larger chains, we deeply value each customer and aim to resolve any issues promptly.

We apologize for any inconvenience caused and are committed to ensuring a positive experience for all our customers

Valorada con 5 estrellas sobre 5

Great service

Great service, great quality, speedy delivery and happy to help in terms of advice for installation. A+

28 de enero de 2025
Valorada con 5 estrellas sobre 5

Great help all the way

From start to end Darren was so helpful, have honest advice and guidance and even fitted it. When they did took time to ensure the job was done to the highest standard possible.

Great from buying to fitting have already recommended to friends.

17 de enero de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Fabulous price and item in stock

Fabulous price and item in stock. Great communication - 5 stars for that!. Very helpful. Only reason 4 stars is because courier wouldn't help put the very large and heavy item in the front door.
Definitely recommend!

6 de enero de 2025

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