I live in a wood ,difficult to find ,normally, , but your lorry driver rang , I gave him directions which he followed & arrived safely , very polite man , good to see . & talk too. Very professio... Ver más
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Consulta las opiniones de los clientes
Have used Staffs Fuels for well over 20 years Through a recent change of owners - still good - old family business was even more satisfying to deal with- (management delivering emergency order to... Ver más
We’ve used these guys since we moved in to our place with oil fires aga. They are a family based company and there the endeavour to get us the cheapest. They are quick to deliver sometimes slower due... Ver más
Stay away from this company they are an absolute joke, I ordered oil and got told it will take a week to deliver and still nearly 2 weeks on and still no delivery!!! Got told by e-mail that they could... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Staffordshire Fuels is an established fuel distribution company supplying domestic, agricultural, commercial and haulage markets throughout Staffordshire and the West Midlands area.
Información de contacto
Plantation Road, Newstead Industrial Estate , ST4 8HX, Stoke-on-Trent, Reino Unido
- 01785 761111
- sales@staffsfuels.co.uk
- staffsfuels.co.uk
While I was away
While I was away, the fuel arrived promptly and smoothly, without any issues. I'm very pleased, thank you.
30 de diciembre de 2025
Opinión espontánea
First rate service.
I have been a customer for 12 years and have always found the office staff very helpful when ordering oil.
The delivery drivers have also been friendly, efficient and a pleasure to deal with.
I have had no problems at all with Staffordshire Fuels.
1 de febrero de 2025
Opinión espontánea
Staffordshire fuels no thankyou.
Stay away from this company they are an absolute joke, I ordered oil and got told it will take a week to deliver and still nearly 2 weeks on and still no delivery!!! Got told by e-mail that they couldn’t find my house today but instead of calling me to ask where I live they decided to e-mail me much later! So still no oil and with 2 small children, the people working there also dont care and are not interested to help as they have no complaints department. Cheeper isn’t always better my advice use another company who cares!
29 de enero de 2025
Opinión espontánea
Respuesta de Staffordshire Fuels
Hi Paul,
We’re sorry to hear about your experience and would like to investigate why your delivery was delayed. Please email your account number and/or delivery address to feedback@staffsfuels.co.uk as soon as possible, and I’ll check on the status of your delivery.
We do have a complaints procedure in place, and we take all feedback seriously. If our driver couldn’t find your address, we would usually call to clarify—but if that didn’t happen, it’s likely because we don’t have a contact number on file. If you provide this, we can add it to your account to help prevent issues in the future.
We appreciate your patience and hope to resolve this as soon as possible.
Kind regards,
Andy— Staffs Fuels Team
Arrived after promised date!
Arrived after promised date!! And not for the first time. Disappointing
2 de enero de 2025
Respuesta de Staffordshire Fuels
Hi Dee,
Thank you for your feedback, and we’re sorry to hear your delivery was delayed. Recent weather conditions have unfortunately caused some disruptions to our schedule but fortunately we were able to adjust our routing so minimise the delay to the one day.
Your area manager will be in touch to apologise personally and discuss how we can make amends. If you’d like to share more about your experience, please email us at feedback@staffsfuels.co.uk, and I’ll ensure it’s looked into directly.
Thank you for your understanding,
The Staffs Fuels Team
Very happy, thanks.
The fuel was delivered on time and with with no fuss while I was out. Very happy, thanks.
6 de diciembre de 2024
What can I say
What can I say? I ordered oil online, you delivered it. No fuss. Anything less would have been very poor, but I am not sure what else you could have done to make it better.
5 de octubre de 2024
Everything went smoothly from ordering…
Everything went smoothly from ordering of the fuel to delivery.
Competitive pricing and the offer of a discount was also very attractive to us in ordering from yourselves.
1 de septiembre de 2024
Patience to listen to my odd enquiries…
Patience to listen to my odd enquiries ( never had deal with things on my own before ) how to order on the website, did I do it correctly ? How to pay given on line banking is the thing etc etc. I was talked through each step of the way. Delivery man lovely and kind. I might yet survive in this new normal.
8 de mayo de 2024
Oil was not delivered on the day…
Oil was not delivered on the day promised. I had to email asking where it was. The reply I received was very terse and no apology was offered. Shall not be using them again.
15 de abril de 2024
All good apart from the crafty way that…
All good apart from the crafty way that the delivery guy put too much oil in and of course even though it was his 'mistake' we had to pay for the extra oil. We had already paid 400 so not pleased.
10 de marzo de 2024
Very good service
19 de febrero de 2024
Quick delivery at a competitive price
Quick delivery at a competitive price. Great driver too
4 de febrero de 2024
Placed order online got a text and…
Placed order online got a text and email to confirm delivery waited in all day phoned late afternoon to see if we would get delivery and informed no it would be delivered on another day! If I hadn’t called I wouldn’t have known it was not coming!
27 de enero de 2024
Always reliable.
7 de enero de 2024
Excellent experience
Excellent experience, the chap was efficient and courteous.
Thank you so much
9 de noviembre de 2023
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