Good overall. Main feedback is that for the second year running your call centre team don’t know how to handle Scottish based cases with a PoA and Office of Public Guardian involvement. I had to esca... Ver más
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Consulta las opiniones de los clientes
We decided on 11th May 2026 to draw down further funds online but there was a problem as e-mail kept getting rejected. I called the help number and had everything sorted with minimum amount of fuss in... Ver más
I spoke to Sam Carrol from Standard Life a few days ago regarding taking some funds from the drawdown facility. My husband passed away recently and I needed some money to go towards his funeral and a... Ver más
I applied to draw down on my mortgage facility and it was handled quickly and efficiently by Sam Carroll. I would also like to mention Sheila Brown who was very helpful when I rang up looking for clar... Ver más
Información sobre la empresa
Escrito por la empresa
Standard Life Home Finance provides a range of lifetime mortgages designed to help transform your retirement. If you’re exploring the opportunities that equity release could offer you, the team at Standard Life Home Finance are ready to offer a helping hand. A lifetime mortgage is a loan secured against your home . Equity release will reduce the value of your estate and may affect your entitlement to means tested benefits. Standard Life Home Finance Limited. Registered in England No 13352642. Registered Office: Baines House, Midgery Court, Pittman Way, Fulwood, Preston PR2 9ZH. www.standardlifehomefinance.co.uk Tel: 0800 1884815. Standard Life Home Finance Limited is authorised and regulated by the Financial Conduct Authority. Standard Life Home Finance Limited uses the Standard Life brand under licence.
Información de contacto
Baines House, 4 Midgery Court, Fulwood , PR2 9ZH, Preston, Reino Unido
- 0800 188 4815
- servicing@standardlifehomefinance.co.uk
- standardlifehomefinance.co.uk
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Sam Carroll was very good at helping…
Sam Carroll was very good at helping with are drawdown, made the experience very easy.
The case handler Sam Carrol was…
The case handler Sam Carrol was excellent in explaining the process and steps and helped me carefully thru each stage! She was v pleasant and helpful throughout
our fifth drawdown was very easy & effecient
Getting our fifth drawdown was very effecient indeed. Sam Carroll guided the process smoothly and delivered in a time frame better than expected. We are very pleased.
Courteous and efficient customer…
Courteous and efficient customer service from Asif.
Very helpful and professional and…
Very helpful and professional and thanks to Steve Francis for guidance professional advice step by step
Prompt reply and great communication…
Prompt reply and great communication from Lewis Bentley .Very easy process. Highly recommended this company.
Expert Advice.
Today I had occasion to contact Standard Life Home Finance with queries about our lifetime mortgage product. I spoke with Neil Masterson who with a very amenable disposition & friendly manner, explained our product & offered solutions that we did not know about. His advice was invaluable, which is testament to Neil's exemplary knowledge of the product and tailored solutions to our dilemma.
Hats off to him, Gold Star service!
Its so easy to use this service
Its so easy to use this service, the staff are all friendly and helpful so you feel at ease and comfortable with your experience.
Steve Francis from Key Equity made…
Steve Francis from Key Equity made everything sail through with no problems.
Excellent service from Sam Carroll,
I had two very different questions...
I had two very different questions and Adam was able to help with both - listened, responded and the information I requested was sent by email within a few minutes. Many thanks.

Respuesta de Standard Life Home Finance
I had a fairly complicated issue to…
I had a fairly complicated issue to resolve and Serene took it to compliance and got a resolution. I am very impressed and the client is delighted, I now await the offer but extremely happy, thank you Serene!!

Respuesta de Standard Life Home Finance
Expediency and simplicity

Respuesta de Standard Life Home Finance
Excellent service many thanks ❤️

Respuesta de Standard Life Home Finance
Great service …
I was kept updated during our draw down request, from start to finish. Would like to thank Sam Carroll for keeping us informed.

Respuesta de Standard Life Home Finance
Drawdown 2025
My wife and I were impressed with the speed with which the application for this Drawdown was processed, from request to completion by Sam Carroll and Team.

Respuesta de Standard Life Home Finance
Very polite & helpful
Very polite & helpful, answered all my questions

Respuesta de Standard Life Home Finance
Efficiency, customer focus and overall excellent service
Jake Neill went above and beyond to help complete the application , thank you for your support at a very cruicial moment. I am truly grateful

Respuesta de Standard Life Home Finance
Great Service from Standard Life
We contacted Standard Life on Weds 16th of July and asked someone in the Drawdown Dept if we could have také out funds to urgently replace a main door and windows that had become beyond repair. We received an offer on Tuesday 22nd July. Just had an email confirmation that the funds will be in our bank account on Friday 25th July. Can't get better service than that!! Thanks to SL especially Sam Carroll in the "Drawdown Team"

Respuesta de Standard Life Home Finance
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