Good overall. Main feedback is that for the second year running your call centre team don’t know how to handle Scottish based cases with a PoA and Office of Public Guardian involvement. I had to esca... Ver más
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Consulta las opiniones de los clientes
We decided on 11th May 2026 to draw down further funds online but there was a problem as e-mail kept getting rejected. I called the help number and had everything sorted with minimum amount of fuss in... Ver más
I spoke to Sam Carrol from Standard Life a few days ago regarding taking some funds from the drawdown facility. My husband passed away recently and I needed some money to go towards his funeral and a... Ver más
I applied to draw down on my mortgage facility and it was handled quickly and efficiently by Sam Carroll. I would also like to mention Sheila Brown who was very helpful when I rang up looking for clar... Ver más
Información sobre la empresa
Escrito por la empresa
Standard Life Home Finance provides a range of lifetime mortgages designed to help transform your retirement. If you’re exploring the opportunities that equity release could offer you, the team at Standard Life Home Finance are ready to offer a helping hand. A lifetime mortgage is a loan secured against your home . Equity release will reduce the value of your estate and may affect your entitlement to means tested benefits. Standard Life Home Finance Limited. Registered in England No 13352642. Registered Office: Baines House, Midgery Court, Pittman Way, Fulwood, Preston PR2 9ZH. www.standardlifehomefinance.co.uk Tel: 0800 1884815. Standard Life Home Finance Limited is authorised and regulated by the Financial Conduct Authority. Standard Life Home Finance Limited uses the Standard Life brand under licence.
Información de contacto
Baines House, 4 Midgery Court, Fulwood , PR2 9ZH, Preston, Reino Unido
- 0800 188 4815
- servicing@standardlifehomefinance.co.uk
- standardlifehomefinance.co.uk
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I was very impressed with the way Sam…
I was very impressed with the way Sam Caroll dealt with my request for a drawdown! She explained everything I needed to know about the process, and I received the money in my account within 3 weeks!

Respuesta de Standard Life Home Finance
Telephone chap was very pleasant and…
Telephone chap was very pleasant and professional.
Very happy with you guys all around 👍

Respuesta de Standard Life Home Finance
Emma is my new point of contact
Emma is my new point of contact, she had been excellent, clear and relatable.
My dealings with SLMH team has been very good except for a few hiccups which has now been resolved

Respuesta de Standard Life Home Finance
With the help of Daniel we achieved our…
With the help of Daniel we achieved our goal, thank you .

Respuesta de Standard Life Home Finance
Very efficient experience
Steve Francis very efficiently dealt with our application for Equity Release to assist one of our children as a first-time buyer. Everything was very clearly explained and he answered any questions we had promptly.

Respuesta de Standard Life Home Finance
Helpful conversation
Asif was clear and courteous throughout the conversation. All questions were fully answered.

Respuesta de Standard Life Home Finance
Clarity and competency of service made…
Clarity and competency of service made our experience a pleasure.

Respuesta de Standard Life Home Finance
Aside was extremely helpful and dealt…
Aside was extremely helpful and dealt with query very professionally.

Respuesta de Standard Life Home Finance
Plans have been innovative encouraging…
Plans have been innovative encouraging other lenders to look at interest payments with reduced rates. Vikki has always been keen to try and assist and always advising when rate changes due. All plus points. Hopefully service levels will be retained under M2L.

Respuesta de Standard Life Home Finance
Always Top Notch
Always excellent service from Vikki. Rings on a regular basis with information, rate changes etc., Great communication look forward to the same via M2L. All good wishes Vikki and thank you Standard Life shame to see you leave!

Respuesta de Standard Life Home Finance
Brilliant working team!!
It's a shame that the Standard Life name is going to disappear from the market. However, I’m glad to know that both Isaac and Vicki will be transferred back to M2L, as they have been invaluable to me. Whenever I need something done, they are always prompt and efficient. They are a great team to work with!

Respuesta de Standard Life Home Finance
The most pro-active BDM amongst my…
The most pro-active BDM amongst my contacts! Vicki Leigh always contacts me regularly to see how business is, updates on any illustrations, product updates etc. Always helpful and responsive and makes a real difference to my business.

Respuesta de Standard Life Home Finance
Helpful Support Team
Vicki Leigh - our contact at SLHF has been very helpful and pro active with our cases to date.

Respuesta de Standard Life Home Finance
Vicki my BDM is continually keeping me…
Vicki my BDM is continually keeping me updated on what is going on in the market, with rates and checking to see if she can assist in any way.

Respuesta de Standard Life Home Finance
Fantastic service
Vicki Leigh is always proactive at keeping me informed of rate changes and updates and keeps in regular touch. Personal service always received.

Respuesta de Standard Life Home Finance
Vicki Leigh TBDM Standard Life Home Finance Ltd…
My telephone BDM Vicki Leigh is always proactive and rings me personally to advise of any rate movements, especially where there may be a deadline to submit an application. Also, if there are other criteria or product changes Vicki rings me personally to advise of any changes. Great service!

Respuesta de Standard Life Home Finance
Good product features
Standard Life have always had a good range of product options and features for my clients. My TBDM Vicki is very proactive and keeps me regularly updated on any changes. I know if I have a query she is on hand and returns call promptly.

Respuesta de Standard Life Home Finance
Excellent service as always
Excellent service as always. To have a BDM as helpful and efficient as Vicki Leigh makes the process so much easier and stress free. We always as a company have fantastic feedback from our clients when dealing with Standard life as a Lender. Thank you for making my job a lot easier - keep up the good work !!

Respuesta de Standard Life Home Finance
We write a lot of equity release…
We write a lot of equity release business and use Standard Life at least once a month.
Having Vicki at the end of the phone is invaluable

Respuesta de Standard Life Home Finance
Vicki at Standard Life is so helpful
Vicki at Standard Life is so helpful. I am a Later Life broker and whatever help a need she is at the end of the phone :)

Respuesta de Standard Life Home Finance
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