Starlight Beds Opiniones 1544

TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The website was so easy to navigate. Each mattress had their benefits clearly explained and was available in multiple sizes. The prices were very competitive Delivery was faster than quoted.

Valorada con 5 estrellas sobre 5

Second purchase from here in a month due to first order being so easy. Ordered a double mattress and again quality, updates and delivery were amazing 👏

La empresa ha respondido

Valorada con 5 estrellas sobre 5

It is what it says and you get what you order high quality mattresses with no messing around with value for money. Luxurious comfort that fits anyone's needs

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Placed an order and less than an hour later I realised it wasn’t required and emailed the company requesting the order be cancelled. This was Friday morning last week, now 6 days later I still have ha... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Colchonería
  2. Tienda de colchones
  3. Tienda de ropa de cama
  4. Tienda de muebles para dormitorio
  5. Tienda de muebles

Sobre Starlight Beds

Escrito por la empresa

Introducing! Starlight Beds™

Every mattress is made to order, by hand and delivered directly to you

  • All mattresses are manufactured in the UK
  • No retail mark-up to save you money
  • Over 25,000 customer reviews on Amazon
  • Rolled and boxed mattresses for easy carrying
  • Free UK delivery on all beds and mattresses

Starlight Beds™ saves you money and provides quality, affordable mattresses at direct from factory prices.

Our mission is to make it easy and affordable to get a great night’s sleep by offering quality mattresses at a great price.

We specialise in providing mattresses through trusted International marketplaces. This means that we can concentrate on creating high-quality mattresses with incredible value.

We provide a large range of value mattresses at a great quality. The reason we can provide affordable mattresses at a lower price than our competitors, is because we manufacture all mattresses in our production facility.

Watch our promotional video on how we produce mattresses and why we are different from other mattress companies Watch Starlight Beds Video


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 92% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Quick & efficient

Quick & efficient delivery of my mattress. Son very happy with it & is finding it most comfortable!!

12 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Shocking Service – Mattress Lost Twice

Ordered a mattress on 01/12 during the Black Friday sales, due for delivery on 03/12. It never arrived. After chasing, I was told there were no couriers to deliver it, then later that the courier had lost it. A replacement was arranged, but unbelievably, that one was lost too.

By 15/12 I was offered either another reorder with the same unreliable courier or a refund. I chose the refund, but the whole experience was a complete waste of time.

Unreliable delivery, poor communication, and zero accountability. I won’t be using this company again.

1 de diciembre de 2025
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Respuesta de Starlight Beds

We’re very sorry to hear about your experience and fully understand your frustration. This is clearly not the service we aim to provide, especially during a busy period such as Black Friday. We sincerely apologise for the repeated delivery failures, the conflicting information provided, and the inconvenience this caused you.

While a refund was processed as requested, we recognise that this doesn’t make up for the time and effort you had to spend chasing updates. Your feedback regarding delivery reliability and communication has been taken on board and will be reviewed internally. Thank you for bringing this to our attention, and we’re genuinely sorry that we weren’t able to meet your expectations on this occasion.

Valorada con 2 estrellas sobre 5

I do not recommend it.

This mattress is for a person up to 50 kilograms, the springs are very weak, when you sit on it the springs cling to each other and you hear a metallic crunch.
I do not recommend it.

14 de diciembre de 2025
Opinión espontánea
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Respuesta de Starlight Beds

We’re sorry to hear about your experience with the mattress and that it didn’t meet your expectations. This feedback is concerning, as the mattress should not produce unusual noises or feel unsuitable when used within normal conditions. We appreciate you bringing this to our attention and would encourage you to contact our customer support team so we can look into this further and advise on the next steps. You can reach us at help@starlightbeds.co.uk.

Valorada con 1 estrellas sobre 5

Still hasn't arrived and it's ordered…

Still hasn't arrived and it's ordered it weeks ago and it said 2-3 days for delivery!

30 de noviembre de 2025
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Respuesta de Starlight Beds

We’re sorry to hear that the delivery time was delayed. From our records, a full refund has been issued in relation to the issue experienced. If there’s anything further we can assist you with, please don’t hesitate to get in touch at help@starlightbeds.co.uk

Valorada con 5 estrellas sobre 5

Really prompt service

Really prompt service - ordered on Saturday, delivered by Tuesday lunchtime. Item exactly as described, and excellent value for money.

30 de noviembre de 2025
Valorada con 5 estrellas sobre 5

Would use again

User friendly website. Couldn’t find the mattress we bought for any cheaper elsewhere so great value. Fast and reliable shipping. Would use this company again.

5 de diciembre de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

The quality of the mattress is pretty…

The quality of the mattress is pretty terrible. I know it was cheap so I wasn’t expecting anything amazing but it was much worse than anticipated.

27 de noviembre de 2025
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Respuesta de Starlight Beds

We’re sorry to hear that the mattress didn’t meet your expectations. While we aim to offer affordable options, we still expect all of our products to meet a reasonable standard of comfort and quality. We appreciate you taking the time to share your feedback, and if you’d like us to look into this further or discuss available options, please feel free to contact our customer support team directly at help@starlightbeds.co.uk

Valorada con 5 estrellas sobre 5

Short single

The mattress I ordered was just what I needed. Good quality, perfect size & fast delivery

27 de noviembre de 2025
Valorada con 5 estrellas sobre 5

Pleasantly surprised by quality and value.

The foam mattress came in the smaller size we wanted for a side bunk, in our camper van, for an adult to sleep on. It came quickly and we were thrilled with the quality and value. A real material covering, and strong sides, so, good for sitting on as well as sleeping. Looking forward to comfortable camping.

5 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service and good price/quality

Ordered the wrong size mattress for my little one stupidly. Contacted starlight beds via email and they email and they gave us a full refund and let us keep the mattress. ordered the right size through them. Best service weve had in ages.

5 de diciembre de 2025
Opinión espontánea

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