Great mattresses. We bough an Ikea Hemnes day bed but the standard mattresses are really thin. I didn't want a bulky mattress topper so opted for the 200x80 mattress from The Sleep People. I'm really... Ver más
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Consulta las opiniones de los clientes
Have used them 1st time great prices n speedy delivery within 48hrs Double mattress as shown in their pics great overall think most negative reviews on was about delivery mine was excellent 👍 Will... Ver más
La empresa ha respondido
I'm having trouble with a purchase made through B&Q. Basically, my mattress looks like it won't be here before I go on holiday. I contacted The Sleep People and spoke with a very helpful and pleasant... Ver más
Cannot comment on the mattress as I haven't received it yet. Delivery date was given for the 30-31st, on the website (ordered via B&Q) when i checked status of Delivery via DHL it stated it had been... Ver más
Información sobre la empresa
Escrito por la empresa
Mattress Manufacturer based in Ossett, West Yorkshire. Family owned and run with capacity to produce over 275,000 mattresses a year. We produce Bonnell Sprung, All Foam and Pocket Sprung Mattresses to suit all needs.
Información de contacto
Royds House, Royds Mill, WF5 9YA, Ossett, Reino Unido
- 01924764907
- info@thesleeppeople.co.uk
- www.thesleeppeople.co.uk
Invita a los clientes a opinar
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Ha contestado el 78% de las opiniones negativas
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Excellent service all around
Good value for money
Easy to order and really quick delivery. Mattress is comfortable and very reasonably priced.
Great mattresses
Great mattresses. We bough an Ikea Hemnes day bed but the standard mattresses are really thin. I didn't want a bulky mattress topper so opted for the 200x80 mattress from The Sleep People. I'm really impressed with the quality, the thickness and the comfort of the mattresses, it makes the bed far more comfortable to sleep on. The delivery was quick and they were well packaged and reasonably priced.
value for money
easy to order, price was right for the type of item purchased and was delivered with in a few days
Speedy arrival
The mattress came much sooner than expected and was delivered in a way that was convenient. The mattress appears to be very good quality and is comfortable.
Very efficient and quick service in…
Very efficient and quick service in delivering a very high quality mattress cover.
Mattress is amazing value
Mattress was very very well priced. Quick delivery and very comfortable. Wasn’t easy to find an European king mattress in the UK!
Misleading delivery times and unhelpful customer service
I paid for next day delivery and choose to order from The Sleep People limited because of the quick turnaround , it actually came a day later than the advertised free delivery I was offered at checkout.
I contacted customer services to ask for refund of my delivery charge as it took longer than their free delivery to which Jade replied , omitting to answer my question just telling me it had just been delivered . Obviously I knew that , that wasn’t what I had asked . She didn’t acknowledge the content of my email at all , totally ignored it .
An explanation to a question is a basic requirement for customer Service surely .
Not impressed as it comes across as disinterested and rude .
Cannot comment on the mattress as I…
Cannot comment on the mattress as I haven't received it yet.
Delivery date was given for the 30-31st, on the website (ordered via B&Q) when i checked status of Delivery via DHL it stated it had been delayed.
My issue is if you cannot guarantee delivery for the dates you state on the website then you should not advertise them, I feel when you are looking for a product then a date of delivery is a big pull factor.
Bed is beautiful
Bed is beautiful, made and handled with care, exquisite quality for the price, don’t worry about being scammed, these guys deliver, just amazing.
Please don't fold topper in half…
Excellent service. It would have been 5 star if you hadn't folded the topper in half, I realise it's about shipping cost, but it's been over a week and we are only now able to use it as the fold was so prominent for so long
Comfy mattress
It was a very easy and speedy transaction the mattress came within five days and it is lovely. No harsh smells nice and comfortable. Highly recommend.
Good price, excellent delivery
The mattress was a good price and the measurements were accurate (as it is an odd sized bed). I was particularly pleased with the delivery as the delivery man carried the mattress up the stairs and put it in the required bedroom. This would have been difficult for me to do as I'm unsteady on my feet. It was also delivered when I expected
natural materials are good
natural materials are good. I hope that the bed truly is free from toxic glues and chemicals like formaldehyde and VOC's which tbh I feel ALL beds should be free of.
I personally think it should be put into law that no beds are made with harmful chemicals, toxic glues and critically have no off-gassing VOC's, as I previously bought a foam bed bought from Amazon and the off-gassing VOC's were so bad it accutely poisoned me. I'm an adult, I can't imagine what that could have done to a young child/infant...it could have killed them.
That said I've had no off-gassing thankfully from your bed. The only issue I have is that I'd have preferred it to be a bit firmer, it's a bit too soft.

Respuesta de The Sleep People Limited
FAULTY mattress and seller refused to refund
I received mattress from the sleep people and it is FAULTY. The sleep people refused to make refund and asking me to return the mattress, which cost over GBP200.00 The product cost was GBP 147.00. Emails back and forth useless. They are now saying the fault sagging in the centre is of the mattress is usual happens. But this claim of the sleep people was not mentioned in the description. I will take the matter to Court for this kind of deception.

Respuesta de The Sleep People Limited
Have used them 1st time great prices n…
Have used them 1st time great prices n speedy delivery within 48hrs
Double mattress as shown in their pics great overall think most negative reviews on was about delivery mine was excellent 👍
Will leave mattress for 24hrs or so to settle as coiled .....update yes thanks comfy great prices speedy delivery so thank U

Respuesta de The Sleep People Limited
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