Spoke with Tom Mayor today and discussed existing policy at length. He sounded very knowledgeable and gave some good advice regarding changes to consider. Easy to talk with and easy to understand -... Ver más
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Consulta las opiniones de los clientes
I was fortunate to be introduced to ST&R many years ago. Infact, they showed me a way to be able to buy my own house. I was introduced to James Hunter the Mortgage Manager and have dealt with him e... Ver más
Have great chat with Tom, very informative with policy, didn’t have to go over details again and again, so happy with that.
Nathan looked into our current policies and we realised that we weren’t fully covered He systematically worked through lifestyle changes and came up with a new plan that was what would work best f... Ver más
La empresa ha respondido
Información sobre la empresa
- Corredor de seguros
- Seguros para empresas
- Agencia de seguros médicos
- Agencia de seguros para el hogar
- Seguro de protección de ingresos
- Aseguradora (seguros de vida)
Escrito por la empresa
ST&R Ltd is a here to provide you with expert advice and help navigate you through complex insurance and mortgage markets, ensuring that you and your loved ones are not only fully protected, but that you are optimizing the full range of benefits associated with your chosen product, just as you require and deserve. Operating from a three-storey building in the heart of Chorley town centre our Sales Representatives, Customer Support Staff and Compliance Department commit themselves to ensuring seamless, jargon free advice is executed, all whilst monitoring market trends, insurance premiums, and any other additional benefits which may be available to our customers. Our Mortgage Desk houses our experienced Financial Advisors and Mortgage Specialists, who are here to efficiently respond to your personal financial situation and not only access the array of broker-only mortgages available across the wider market, but negotiate the best rates and terms on your behalf. We partner with a variety of major UK lenders and insurance underwriters to tailor bespoke insurance and mortgage packages to meet your individual requirements. Whether you are looking to buy your first home or ‘forever home’, arrange Life Insurance or commercial Directors Insurance, we are on-hand to support you and provide you with the reassurance and comfort that we all often need during times of financial change. Should you require assistance or wish to explore our services further, please visit our website at www.starlimited.co.uk and arrange a call back (where necessary). Alternatively, feel free to contact us directly on 01257 54245 to find out more.
Información de contacto
Lingmell House, Water Street, PR7 1EE, Chorley, Reino Unido
- 01257 54245
- info@starlimited.co.uk
- starlimited.co.uk
4,4
Excelente
502 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
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I had a lovely conversation with Jake
I had a lovely conversation with Jake . He made me feel so comfortable. Great guy.
22 de mayo de 2025
Opinión espontánea
Respuesta de ST&R Limited
Good Afternoon,
Thankyou for taking the time to leave such a lovely review! We are glad Jake ensured you felt comfortable and will ensure your feedback is passed onto him!
Have a lovely day,
Team ST&R
Can't get through to them on the phone
Can't get through to them on the phone
20 de mayo de 2025
Opinión espontánea
Respuesta de ST&R Limited
Good morning Mr. Turner,
We apologise for the difficulties you have encountered in reaching us by phone.
Our contact number is 01257 542454.
Our lines are available from Monday to Thursday, 9:30 AM to 5:30 PM, and on Friday from 9:30 AM to 3:30 PM.
If our Customer Relationship Team is unable to answer your call for any reason, please leave a voicemail, and they will return your call at their earliest convenience. Alternatively, you may contact the team via email on businesssupport@starlimited.co.uk
Adding a policy
I spoke to Jake Gallery, regarding taking out a metlife insurance, I already have 1 and he explained about the benefits of adding another unit. His knowledge and expertise was second to none. I would highly recommend for all of your life insurance needs.
Thank you Jake.
Lorraine Langton
19 de mayo de 2025
Opinión espontánea
Respuesta de ST&R Limited
Good Afternoon Lorraine,
Thankyou for taking the time to leave us such a positive review! We are glad Jakes knowledge and expertise was second to none and provided you will a policy suitable for your needs. We will ensure your lovely feedback is passed onto him!
Have a lovely day,
Team ST&R
A lot of information was shared in the…
A lot of information was shared in the call
16 de mayo de 2025
Opinión espontánea
Respuesta de ST&R Limited
Good Afternoon Tafadzwa,
Thank you for your valued review. We really appreciate you taking time out of your day to provide us with feedback.
As we continually strive to improve our services, what would help us achieve a 5* review in your eyes?
Thankyou again,
Team ST&R
Nathan Topping...excellent customer service!!!!!
Nathan Topping was a great example of excellent customer service. He talked me through my options so I could make an informed decision. He called back when he said he would and was a pleasant mix of professional and personable. Thanks to him, I finally got the right deal after weeks of searching.
7 de mayo de 2025
Opinión espontánea
Respuesta de ST&R Limited
Good Afternoon Tolu,
We're so glad to hear that Nathan was able to assist you and make your decision process easier. It sounds like he went above and beyond to ensure you were well-informed and comfortable with your choice. We will pass along your kind words to him!
If you need anything else, don't hesitate to reach out!
Thankyou,
Team ST&R
Nathan Topping
Nathan Topping, was amazing he took the time to explain everything to me , he also had patience with me as my phone keep cutting out, over all a very nice man
7 de mayo de 2025
Opinión espontánea
Respuesta de ST&R Limited
Good Afternoon,
We're glad Nathan could assist you so well and show patience during the call. We’ll be sure to pass on your kind words!
If you need anything else, please don't hesitate to reach out!
Thankyou,
Team ST&R
Efficient and very approachable
My phone call with Jake Gallery was extremely efficient and he was very easy to talk to. He explained everything very clearly and I felt pleased wit the outcome.
2 de mayo de 2025
Opinión espontánea
Respuesta de ST&R Limited
Good Afternoon Jane,
Thank you for sharing your experience!
We're thrilled to hear that Jake made your call efficient and clear. We're glad you are also pleased with the outcome!
If you need anything else, please don't hesitate to reach out!
Thankyou,
team ST&R
I had a great meeting with Jake Gallery…
I had a great meeting with Jake Gallery who talked me clearly through my options and gave me a range of advice to meet my needs. I feel much more confident that I have chosen the correct product for myself.
30 de abril de 2025
Opinión espontánea
Respuesta de ST&R Limited
Good Afternoon Laura,
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you received the service you deserve from Jake and that the advice given to you helped you choose the correct product for yourself.
Have a lovely day,
Team ST&R
I had an incredible experience with…
I had an incredible experience with Nathan Topping. He was absolutely amazing he took the time to explain everything to me clearly and thoroughly, making sure I understood every step of the process. His patience really stood out, and he answered all of my questions without making me feel rushed or overwhelmed. Nathan made what could have been a confusing experience feel simple and stress-free. I’ve already recommended him to all my friends and family and told them to be sure to ask for him by name. He’s not only knowledgeable but also genuinely kind and professional. Truly a great guy and a pleasure to speak too
Jodi-Ann
30 de abril de 2025
Opinión espontánea
Respuesta de ST&R Limited
Good Afternoon Jodi-Ann,
Thank you so much for your kind words! We're thrilled to hear about your positive experience with Nathan - Its fantastic to know that his patience and expertise made a difference for you. We will ensure that your wonderful comments are passed on to Nathan.
Thank you again,
Team ST&R
Nathan was a pleasure to talk to and…
Nathan was a pleasure to talk to and efficiently dealt with what was needed
25 de abril de 2025
Opinión espontánea
Respuesta de ST&R Limited
Good Morning Tracey,
Thank you very much for leaving us a review.
We are delighted to hear of your positive experience, and that the Nathan successfully helped you find the best policy to meet your needs.
Have a lovely day.
Team ST&R
Great service Nathan was calm clear and…
Great service Nathan was calm clear and helpful .
Made everything very easy
24 de abril de 2025
Opinión espontánea
Respuesta de ST&R Limited
Good Morning Susan,
Thank you so much for taking the time to leave us a review.
We are over the moon to hear that you felt at ease and Nathan provided you with the excellent customer service ST&R strive for - Just as you deserve!
Thanks
Team ST&R
Great customer service
Thank you Nathan for great customer service. Explained well & didn't take too much of my time. Thank you
10 de abril de 2025
Opinión espontánea
Respuesta de ST&R Limited
Good Morning Maria,
Thank you so much for taking the time to leave us your feedback.
We're are happy to hear Nathan explained everything well, providing you with the service ST&R strive to provide, we will pass on your wonderful feedback onto him.
Have a lovely day,
Team ST&R
Nathan was extreamly helpful and…
Nathan was extreamly helpful and knowledgeable. He explained everything thoroughly. Well done Nathon, you made it all understandable.
7 de abril de 2025
Opinión espontánea
Respuesta de ST&R Limited
Good Afternoon Allison,
Thank you so much for taking the time to leave us your feedback.
We're are happy to hear Nathan was helpful and knowledgeable, providing you with the service ST&R strive to provide, we will pass on your wonderful feedback onto him.
Have a lovely day,
Best,
Team ST&R
Great service every time
I have dealt with James for my last two mortgages, he also helped me when we moved house which was a stressful time so it was great to have somebody else dealing with this side of things and being able to have the trust that everything was being handled properly and professionally. James is easy to talk to, explains everything fully and nothing is a problem. I would recommend him to anyone.🙂
25 de marzo de 2025
Opinión espontánea
Respuesta de ST&R Limited
Good Morning Louise,
We are delighted to hear your positive feedback following the advice received from James in relation to your mortgage application. We will make sure that your review is passed onto James, who takes real pride in his work, and will be overjoyed to read your feedback.
Have a lovely day.
Team ST&R
Jake was very clear about the cover…
Jake was very clear about the cover that was best for myself and made the process clear and understanding.
28 de marzo de 2025
Opinión espontánea
Respuesta de ST&R Limited
Good Morning Kathryn,
Thank you very much for your review - it really means a lot when our valued customers take the time to leave us feedback.
We are delighted that Jake made the process very clear, explaining which cover would be best for yourself. We are only a phone call away if you have any questions.
Have a lovely day.
Thanks
Team ST&R
Professional and personal service
Jake was brilliant; professional but friendly. He made the whole process very easy and understandable, really taking into consideration my situation to be able to advise on the best product for me. Thank you.
26 de marzo de 2025
Opinión espontánea
Respuesta de ST&R Limited
Hi Gini
Thankyou very much for taking the time to leave a review - it really means A lot and will make sure your feedback is passed onto Jake.
We are over the moon you received the service which you deserve from Jake as he made the process very easy.
Have a lovely day.
Thanks,
Team ST&R
Jake was a great help very friendly…
Jake was a great help very friendly service would highly recommend. Made the whole process very easy.
24 de marzo de 2025
Opinión espontánea
Respuesta de ST&R Limited
Good Morning Holly,
Thankyou so much for taking the time to leave us your feedback.
We're are happy to hear Jake made the process very easy for you , providing you with the service ST&R strive to provide, we will pass on your wonderful feedback onto him.
Thanks,
Team ST&R
Cold calling at its worst
I am on the phone now to Coutney from this company.
Phone call starts with a polite lady telling me she can save me money and from my life insurance policy.
I gave her all the wrong information as I can hear in the background cheering and screaming every few minutes, I asked what the screaming was as it was so loud , apparently its someone celebrating the birth of their baby. Well if I had to work with someone that keeps screaming about their baby every 5 minutes I would tell them to go home. More like they scream and shout every time they manage to scam some poor person.
14 de marzo de 2025
Opinión espontánea
Respuesta de ST&R Limited
Hi Jane.
We appreciate you bringing this matter to our attention. ST&R Limited sincerely apologises for any distress or dissatisfaction you may have experienced.
Please note that the company that contacted you was not us, as we do not engage in cold calling. However, your information would be forwarded to us to assess your insurance requirements.
At ST&R, we take pride in delivering the highest level of service to our customers and do not engage in any fraudulent practices.
My name is Leanne, and I am the Compliance Manager here at ST&R Limited.
Please email me at compliance@starlimited.co.uk if you would like to discuss this further and I can investigate it.
Unsolicitated Sales Call
Had a call a call from 01562977977 (Kidderminster) claiming to be a Government Body to review my Life Insurance Policy.
Learnt, that she was in fact calling from a company, Star Limited based in PR7 1EE, who are in fact a firm of Insurance Brokers trying to sell Insurance Policy
26 de febrero de 2025
Opinión espontánea
Respuesta de ST&R Limited
Thank you for bringing this to our attention. ST&R Limited would like to apologise that the service you received was not to our usual standards.
The company that called you was not us, as we do not cold call customers and we do not have an office in Kidderminster.
However, you were passed to us to establish your insurance needs.
ST&R pride ourselves on providing the best service we can for our customers.
My name is Leanne, and I am the Compliance Manager here at ST&R Limited.
Please email me at compliance@starlimited.co.uk as I would like to investigate this matter further.
The whole thing sounds like a scam
The whole thing sounds like a scam. I was called by a scammer pretending to be from life insurance provider and allegedly they were required by law to review my policy and to refer me to an independent company and he moved the call to this company.
Now, they either knowingly work with scammers, if not they should have known the source of the call was not from a legit insurer. Or they are partners in this scam.
I called the next day to cancel the policy once I realised it’s a scam and they said someone will call me back to resolve the issue, several days passed and no one called me.
If I notice any strange bank transactions I will take them to court.
13 de febrero de 2025
Opinión espontánea
Respuesta de ST&R Limited
Thank you for bringing this to our attention. ST&R Limited would like to apologise that the service you received was not to our usual standards.
The company that called you was not us, however you were passed to us to establish your insurance needs.
We do check our partners thoroughly and will be investigating the issues that you have raised.
Further to your review, our Customer Relationship Team have called and discussed the cancellation issue. The policy has been cancelled as requested, within your cooling-off period.
ST&R pride ourselves on providing the best service we can for our customers. Again, I would like to apologise, for any inconvenience or distress this may have caused you.
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