I recently purchased a Cirrus 3 steamer and during my first brief use the bottom fell off it and disconnected from The water tank. I have tried to contact Steamery about a refund on two occasions and... Ver más
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Consulta las opiniones de los clientes
I have bought two products from this company. I was attracted to them by the product design. Their items are beautiful. However I have owned one of their steamers for just under 2 years now. I have... Ver más
La empresa ha respondido
Faulty steamer and not heard back from customer services as yet - hope to v soon for an exchange. Beautiful designed products though! To update - Via instagram I was able to get in contact with cu... Ver más
La empresa ha respondido
Great packaging, great build quality however even when buying the most expensive model available it just doesn’t get hot enough to take out creases to (near) perfection like a normal iron BUT nor is i... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Steamery UK
Escrito por la empresa
Steamers
Fabric Shavers
Laundry
Clothing Brushes
Accessories
Breathing fresh air into textile care
Steamery is a Scandinavian clothing care brand that wants to modernize the way we treat our clothes. We make innovative clothing care products that combine minimalist design with powerful performance and functionality. Our mission is to inspire people to take better care of their clothes so their wardrobes can last longer. On a grand scale, we aim to slow down unsustainable processes and inspire a slow fashion lifestyle.
The company was founded in 2014 and today we have resellers across the globe. We are a team of entrepreneurs, designers, and textile engineers passionate about making clothing care modern again. Our product range includes steamers, fabric shavers, laundry detergents, and accessories that help extend the life of your wardrobe.
We like to think that you never really own a garment. We prefer the notion that you are only caring for it until the next owner. At Steamery, we want to educate and inspire people to care for their clothes in a conscious way and view their garments as lifelong companions and worthwhile investments that can last for generations to come rather than temporary items to wear once and then throw away.
Información de contacto
Reino Unido
- contact@steamery.co.uk
- steamery.co.uk
3,6
Medio
361 opiniones
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not the best customer service
not the best customer service. if your steamer if broken and you can't proof receipt (if it's a gift) or it's over a year old, the only way they can help you is to give you 30% voucher for the next purchase. can't fix it. not very sustainable.
21 de julio de 2026
Opinión espontánea
Defective product and poor service …
I recently purchased a Cirrus 3 steamer and during my first brief use the bottom fell off it and disconnected from
The water tank. I have tried to contact Steamery about a refund on two occasions and no acknowledgment much less any response has been forthcoming. The product I received came apart irreparably during the first use and the service is shockingly poor ie non existent. The radio silence is inexcusable. Avoid purchasing from this company.
19 de julio de 2026
Opinión espontánea
I have bought two products from this…
I have bought two products from this company. I was attracted to them by the product design. Their items are beautiful. However I have owned one of their steamers for just under 2 years now. I have only used it a handful of times in that period and unfortunately it is no longer working. It simply leaks water when I try to operate it. I sent an email one week ago asking for some product support and advice. And this is where my frustration comes from as I have not had a response. So this brand appears to have exemplary product design with dreadful customer service.
Update: Steamery UK reached out to me and after supplying video evidence of the faulty steamer they were very quick to send me a replacement item. So fair play to them. I am now a happy customer again.
6 de julio de 2026
Opinión espontánea
Respuesta de Steamery UK
Hello Jon, thank you for taking the time to write a review - we completely understand your frustration and sorry for the delay in getting back to you. We've been dealing with an unexpected amount of inquiries lately and doing our best to work through the backlog.
Don't hesitate to reach out again or check out our FAQ online for product recommendations and troubleshooting etc. Wish you a nice day.
Respuesta de Steamery UK
Hello Diana, thank you so much for taking the time to write a review. We're very happy that you seem to enjoy your Steamery product. Wish you a nice day!
I bought my Cirrus 3 less than a year…
I bought my Cirrus 3 less than a year ago because it is such a beautiful design but have barely used it and now it has stopped working. Have emailed Steamery several times and have had no response. Needless to say there is no phone number. Appalling customer service.
11 de mayo de 2026
Opinión espontánea
Respuesta de Steamery UK
Hello Claudia, thank you for taking the time to write. I am very sorry that you had to wait for a reply from our team. We've had an unexpected volume of tickets, and we've been doing our best to attend to all customers. I understand you have a steamer that doesn't seem to be working as supposed to. I'm very sorry about that. I was not able to find you in any of our systems. We would love to get the chance to help you and guide you further - please don't hesitate to write back in case you still need assistance with this matter. Wish you a nice day.
Whilst a beautifully designed product…
Whilst a beautifully designed product their customer service team appears to be non existent. My Cirrus 3 Iron Steamer (purchased through their website) has a faulty pipe in the water tank which means water is not able to be drawn up into the unit. Have waited over a month for a reply to my email, you receive an automated email requesting not to send follow up’s as this pushes your query to the bottom of the pile, with no phone number to call what am I expected to do with this expensive piece of kit that does not work?! For a wait time of over a month, one can only think their team is bombarded with complaints of faulty equipment…
7 de junio de 2026
Opinión espontánea
Respuesta de Steamery UK
Hello Olivia, thank you for taking the time to write. I am very sorry that you had to wait for a reply from our team. We've had an unexpected volume of tickets, and we've been doing our best to attend to all customers. I understand you had issues with the steamer water tank, and of course that's something we would love to present a proper solution for. I was not able to find you in our systems - if you still need support on this matter, please don't hesitate to write back and we would be happy to assist. Wish you a nice day.
Respuesta de Steamery UK
Hello Margaret, thank you for taking the time to write. We're very happy that it seem like you're satisfied with the service experience and product. Wish you a nice rest of day and evening.
Worst customer service
Have emailed multiple times but no response. There is also no contact number. Would not recommend buying from them because if anything goes wrong with the product , you have no one to contact to resolve your issue. I have sent over 5 emails and no reply.
26 de marzo de 2026
Opinión espontánea
Respuesta de Steamery UK
Hello, thank you for taking the time to write. I am very sorry that you had to wait for a reply from our team. We've had an unexpected volume of tickets, and we've been doing our best to attend to all customers. I was not able to find a ticket in our system with your details, but we're happy to take a look if you write back with any questions or concerns you may have. Wish you a nice day.
Came so quickly very easy to use…
Came so quickly very easy to use amazing results
24 de abril de 2026
Respuesta de Steamery UK
Hello Kate, thank you for leaving a review - we're very happy to read this! Wish you a nice day and evening.
Faulty steamer and not heard back from…
Faulty steamer and not heard back from customer services as yet - hope to v soon for an exchange. Beautiful designed products though!
To update - Via instagram I was able to get in contact with customer service who swiftly replaced my faulty item.
7 de mayo de 2026
Respuesta de Steamery UK
Hello Caroline, thank you for taking the time to write. I am very sorry that you had to wait for a reply from our team. We've had an unexpected volume of tickets, and we've been doing our best to attend to all customers. I can see that we helped you with your request, and I hope we could present a solution that feel good for you. Let us know if you have any questions. Wish you a nice day!
Super quick delivery
Super quick delivery - took me a little time to get used to using the steamer but took the creases out of my Burberry really well - nice design & colour too - a quality product
28 de abril de 2026
Respuesta de Steamery UK
Hello Sarah, thank you for taking the time to write! Happy to read this review and that you, and your clothes, seem happy with the steamer!
It is out of utter frustration that I…
It is out of utter frustration that I am leaving this poor review. I received my Pilo2 3 weeks ago. It worked on one jumper and then stopped working. It will not charge/hold a charge. I have reached out 5 times to customer service and have I have received no further instructions.
7 de abril de 2026
Respuesta de Steamery UK
Hello Kristin, thank you for taking the time to write. Very sorry to read about this experience with the fabric shaver. We've shared further steps with you to proceed with your claim and happy to help you move forward with the process.
Fabric shaver stopped working almost…
So disappointing. This fabric shaver stopped working almost immediately
I read the instructions, used the shaver carefully, opened to remove lint and when I closed it again it simply stopped working.
Yes, I tried recharging it. It is fully charged. I tried opening and closing again. It looks perfect but it does not switch on.
I have written to the company and they have not replied.
£50 for a machine that stopped working within about ten to twenty minutes and no customer service.
19 de abril de 2026
Respuesta de Steamery UK
Hello Katie, thank you for taking the time to write a review. I am very sorry for the issues with the fabric shaver despite trying our instructions and troubleshooting. That's not how it should be, and I can see that you have an open ticket with our support. We've sent you an email with next steps and I hope we can find a suitable solution for you. Don't hesitate to write back with any questions or concerns you may have. Wish you a nice day.
Disappointing Service & Product
I contacted Steamery on the 31st of March in regards to a broken cirrus 3 steamer where the tank tube just ejected from it's fitting and can no longer take in water. My product is still under warranty, and I have used it only a handful of times. I received an email saying it's taking longer than usual to reply to these emails, please do not file another email as it will drop your query to the bottom of the pile. Finally I'm writing my review here (regretfully) as Steamery does not have any other means of communication. The product is not cheap (£150) and I would expect some svensk engineering such as this to last a lot longer, let alone have great customer service. Unfortunately it does not seem like the case. I've noticed in the past 2 weeks their website also faults on checkout when you try to purchase any item with an error message: "stock unavailable". Disappointed to say the least.
31 de marzo de 2026
Opinión espontánea
Respuesta de Steamery UK
Hello Philip, thank you for taking the time to write a review. Very sorry to read about this experience, and I understand how you feel about this. Both the product and issue with the water tank, and that you've been waiting for our feedback. Apologies for the long wait as we are currently working through a backlog and doing our best to attend to all inquiries. I can see that my colleague sent you an email to help you further. I hope the solution presented feels okey for you, and just let us know should you have any questions or concerns. Wish you a nice day and rest of week.
The steamer arrived broken
The steamer arrived broken. I made 3 attempts to contact customer service, there is no actual person to speak to directly so you must write an email and wait. I have been waiting for weeks for a response. I tried reaching out on instagram and still nothing. This is not a cheap steamer and I would expect a good level of support. Really disappointed and would never purchase from this website again. I have no idea if I will ever get my money back or at least a replacement!
21 de abril de 2026
Opinión espontánea
Respuesta de Steamery UK
Hello Mrs Seddiq, thank you for taking the time to write a review. Very sorry to read about this experience; both the issues with the steamer and the fact that you have been waiting quite some time for our feedback. We're currently working through a backlog, and doing our best to attend all inquires soon as possible.
Regardless, we just sent you an email with next steps and I hope the solution feel okey for you. Should you have any questions or concerns, let us know and we're happy to assist further. Wish you a nice day and rest of week.
I haven’t received my package of goods
I haven’t received my package of goods. I have written an email to the customer service and haven’t received a response. I bought four products over a week ago. Is this theft?
5 de abril de 2026
Respuesta de Steamery UK
Hello Hanna, thank you for taking the time to write a review. I am very sorry for this experience. I can see that we've sent you an email with updates for your order. Should you have any questions or concerns still, please don't hesitate to write back and we're happy to help. Wish you a nice start of the week.
Respuesta de Steamery UK
Hello Jason, thank you for taking the time to write a review. I am sorry that you did not receive the order as planned. I can see that we've sent you an email with updates about this order. Please circle back to us if anything is still unclear or if you have any questions or concerns. Wish you a nice start of the week.
Love the steamer
Love the steamer. Heavier than I expected for a travel item but feels of good quality
5 de abril de 2026
Respuesta de Steamery UK
Hello Stephanie, thank you for taking the time to write a review. We truly appreciate the feedback, and I hope you will be satisfied with your travel steamer. Wish you a nice start of the week.
Faulty pilo took weeks to respond then…
Faulty pilo took weeks to respond then received anew one which doesn’t work either had no response to my complaint about the second pilo which arrived without the on/ off button in situ
11 de febrero de 2026
Opinión espontánea
Respuesta de Steamery UK
Hello Sarah, thank you for taking the time to write a review. I am very sorry to read about this experience. I can see that you've had a ticket with our support and we helped you with you warranty errand for your fabric shaver. Should you have any questions or concerns about this, please let us know and we're happy to assist.
Broken and no customer service
The bobble remover arrived fine but broke after 1 1/2 jumpers. A week after emailing the customer support centre I have had no response and there is no contact telephone number for customer support.
21 de marzo de 2026
Respuesta de Steamery UK
Hello Georgina, thank you for taking the time to write a review. I am so sorry for the experience with the shaver. I found your ticket, and we just sent you an email asking for some further information to help you with your claim. Talk again soon, and wish you a nice day.
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