One of the best parts about shopping at Stellar is that you know their customer service is something you can rely on every single time. I asked for a quote from Elisa and she got it for me THE SAME DA... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
This was our first time ordering from Stellar Scientific. We were super pleased with how fast we received the material. I was also beyond pleased with the Customer Service experience. After ordering,... Ver más
La empresa ha respondido
Connor is always quick to respond to emails and gets me in touch with representatives from the other vendors you carry when I have a question about techniques and products. He also keeps me up to date... Ver más
I reached out to Stellar Scientific to follow up on an order we placed and they responded to my inquiry within the hour. I wanted to especially thank Michelle and Elisa on the team who are always so h... Ver más
La empresa ha respondido
Información sobre la empresa
- Laboratorio
- también en la categoría
- Servicio de business-to-business
Escrito por la empresa
Offering exceptional value and incredible support to research laboratories in a wide range of fields. Our modest catalog of more than one-thousand of the most commonly used plastic consumables and general equipment features everything you need to start up and maintain a high-quality lab.
Información de contacto
10715 Red Run Blvd, 21117, Owings Mills, Estados Unidos
- 4107652225
- leejay@stellarscientific.com
- stellarscientific.com
4,7
Excelente
708 opiniones
Invita a los clientes a opinar
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Ha contestado el 100% de las opiniones negativas
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Excellent Customer Service
Elisa was excellent to work with. She was able to answer all my questions and get us a quote with a quick turnaround. The 4 star is because one of our three racks arrived dented. Elisa was quick to offer a replacement.
27 de febrero de 2025
Respuesta de Stellar Scientific
Thank you Natalie for your business and for taking time from your day to share about your experience with us!
Elisa is awesome and everyone loves working with her. We will share this review on Slack so people can congratulate her.
Respuesta de Stellar Scientific
Thank you so much for your business and friendship Rafael!
We look forward to each opportunity to take care of you.
Acid
Easy to find what we needed on the website, easy to order, and arrived on time.
21 de febrero de 2025
Respuesta de Stellar Scientific
Thank you very much Roger for your business!
It was quite a surprise for us to discover we are now servicing a major airline!
That's a real joy for our small, family-owned business.
We're so happy you enjoyed shopping with us, and how we follow through.
Excellent Customer Service
Excellent Customer Service! Thanks to both Michelle and Justin for helping me find the correct product. I couldn’t quite place the order online so I made a call and was immediately connected to Michelle who has been a great assistant throughout the whole process. I ordered an adapter that was actually quite big for my centrifuge. Michelle was very responsive and helped connect me to Justin who’s knowledgeable about the products. Thank you for making it very easy and fast.
13 de marzo de 2025
Opinión espontánea
Respuesta de Stellar Scientific
Thank you so much Mony for your business and for writing this thorough review of how the team took care of you.
We are so happy to know we made you happy!
Excellent service
I accidentally placed an order for the wrong type of tips. Fortunately, Justin noticed the error and promptly called me to help correct the mistake. I truly appreciate the excellent service and attention to detail!
3 de marzo de 2025
Respuesta de Stellar Scientific
This is such a wonderful review! Thank you very much for telling us how Justin came to the rescue before the wrong product shipped.
Our sales reps are second to none when it comes to knowing their customers.
Respuesta de Stellar Scientific
Thank you so much Clayton for your continued patronage, and for making time to share your feedback with us!
Fantastic Experience!
Easy to set up an account and to order online; great client-representative interactions; extremely fast delivery; amazing products!
3 de marzo de 2025
Respuesta de Stellar Scientific
We are so moved by your beautiful review of your experience with us Ed!
Thank you very much for giving us the opportunity to take care of you and demonstrate our insane commitment to customer service.
We will be sure to share this on Slack so your Stellar Rep, Lee Haltiner, knows the great job he did.
Justin and the rest of the crew at…
Justin and the rest of the crew at Stellar have been fantastic! Always lightning fast to respond. I can't thank them enough for their help getting my research lab up and running in record time!
2 de marzo de 2025
Opinión espontánea
Respuesta de Stellar Scientific
Thank you so much Wes for this glowing review and for calling attention to the level of service you've received from Justin Erny and the support team!
It is truly an honor and privilege to assist you with your lab and research.
Respuesta de Stellar Scientific
Thank you so much Anthony for your business and for letting us know how we took care of you.
LabNet Vortex Adapter
We usually have to buy from Fisher Scientific due to being one of the state vendor. Not always the greatest experience and price. Not many options and brands for head adapter at FS unless is their brand. I decided then to look for a vortex adapter for our Labnet vortex and Stellar Scientific showed up in my search. Good price, fast shipping, easy to track your package through FEDEX. And they're constantly send you updates on your order. What takes a month- if lucky- to get from FS, it took 7-8 days to make it to school. Item arrived perfectly and safely packed. I wish I could buy all my lab supplies at Stellar Scientific!!
14 de febrero de 2025
Respuesta de Stellar Scientific
Thank you so much Valeria for this incredible review. We are so humbled and honored to receive your attention and praise.
We are a small, family-owned business that aims to deliver insanely great service.
We appreciate your business and your kind words very much.
(Promote Elisa)
24 de enero de 2025
Respuesta de Stellar Scientific
Oh my gosh! This is an amazing review! So much power in so few words.
Thank you Evan for working with Elisa and letting us know you are enjoying this relationship.
She is special and we will share the review internally on slack so everyone can see
Thank you for choosing Stellar Scientific
Respuesta de Stellar Scientific
Thank you RC for your business and for identifying three ways we excelled at taking care of you!
Thank you for choosing Stellar Scientific
Very happy ordering from Stellar Scientific!
Stellar provides quality products with quick turn-around times.
5 de febrero de 2025
Respuesta de Stellar Scientific
Thank you so much Kendra for making time to share a review with us and let us know what specifically you enjoy about working with us!
We appreciate your business very much!
Such a wonderful company to do business with!!
I can not put into words how fantastic this company has been for our lab! Justin, our remarkable sales connoisseur, has gone above and beyond to find the products that we needed!!! Their customer service is impeccable and their communication through every process is on point!! Well done !!
12 de febrero de 2025
Opinión espontánea
Respuesta de Stellar Scientific
Thank you Kerri for taking time from your busy day to write this amazing review about your experience with us, and Justin Erny in particular.
We share these review with the whole company on Slack. Justin will be blushing ear to ear when he sees this.
Thank you so much for helping get the word around about Stellar Scientific.
Great customer service and deals
Great customer service and was able to get some great deals for getting my lab stocked!
3 de febrero de 2025
Respuesta de Stellar Scientific
Thank you so much Amy for continuing the amazing relationship we've had with the E-town community for more than a decade!
We are so honored to be one of your supplier partners and to receive this warm feedback about your experience with us!
It was fine
It was fine. I ordered the product and it arrived. That's more or less all you could ask.
8 de enero de 2025
Great service!
Quality of the product and the customer service reps are very nice!
16 de enero de 2025
Respuesta de Stellar Scientific
Thank you Paul for leaving this message for us over the weekend!
We appreciate your business and your kind words!
Great customer service
Excellent customer service. Order delivered on time. Was kept fully aware of our order.
7 de enero de 2025
Respuesta de Stellar Scientific
Thank YOU Atul for taking time to share your reflections of our work together!
We are so happy you chose us and gave us the opportunity to showcase the team's insane commitment to service.
Thank you for choosing Stellar Scientific
Respuesta de Stellar Scientific
Thank you so much Alok for your business and for sharing this feedback with us.
Considering your order was made on the morning of December 24th, we were unsure how quickly it would arrive.
We are delighted to know our delivery partners did their job well!
Thank you for choosing Stellar Scientific
CUSTOMER SERVICE
16 de diciembre de 2024
Respuesta de Stellar Scientific
Update Jan 6th, 2025
This is really unprecedented. We cannot resolve an issue when our calls, text messages and voice mails are not responded to.
We've notified Trustpilot about our difficulties and that we feel we are being treated unfairly.
Even accounting for the holidays, for their to be no communication back for two weeks is not the way business is done.
Update Dec 30th, 2024
We have tried unsuccessfully to reach you for nearly a week to get this matter resolved: Email, cellphone, SMS, nobody can get through or get a reply.
I have had discussions with our warehouse and your sales rep, and I have been told you claim we shipped the incorrect product.
According to our internal records, the order was done correctly and so we have been requesting a photo of the box label to confirm an error was made.
If you could please send us a photo so we can confirm we did indeed ship you the wrong PCR plates, we will send a return label and ship the correct product asap.
Please help us take care of this for you.
Original reply 12/24/24
We're very sorry to see this one star review. Can you please provide us with some information to know how we disappointed you?
I remember this order was received late on Friday the 13th after FedEx had already come.
I recall we were not able to honor the original request for overnight delivery and a member of the customer service team emailed you to give the option to cancel the order
It looks like it was shipped on Monday the 16th via Fed Ex 770802437178 and received the following morning by 11AM - so overnight shipping was used.
Did we receive a cancellation request in writing and mistakenly shipped it anyways?
Please let us know what we did wrong and we will address is asap.
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