One of the best parts about shopping at Stellar is that you know their customer service is something you can rely on every single time. I asked for a quote from Elisa and she got it for me THE SAME DA... Ver más
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Consulta las opiniones de los clientes
This was our first time ordering from Stellar Scientific. We were super pleased with how fast we received the material. I was also beyond pleased with the Customer Service experience. After ordering,... Ver más
La empresa ha respondido
Connor is always quick to respond to emails and gets me in touch with representatives from the other vendors you carry when I have a question about techniques and products. He also keeps me up to date... Ver más
I reached out to Stellar Scientific to follow up on an order we placed and they responded to my inquiry within the hour. I wanted to especially thank Michelle and Elisa on the team who are always so h... Ver más
La empresa ha respondido
Información sobre la empresa
- Laboratorio
- también en la categoría
- Servicio de business-to-business
Escrito por la empresa
Offering exceptional value and incredible support to research laboratories in a wide range of fields. Our modest catalog of more than one-thousand of the most commonly used plastic consumables and general equipment features everything you need to start up and maintain a high-quality lab.
Información de contacto
10715 Red Run Blvd, 21117, Owings Mills, Estados Unidos
- 4107652225
- leejay@stellarscientific.com
- stellarscientific.com
4,7
Excelente
708 opiniones
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Wind, rain, sleet, snow can not stop Stellar from delivering
Went above and beyond to get the item needed, great service.
16 de agosto de 2024
Respuesta de Stellar Scientific
Wow! We really appreciate this review! We've had some challenges lately getting this product shipped from our supplier on time.
The customer service team doesn't stop until they've figured out a way.
Thank you for your business and for your very kind words!
I have not received the product yet.
I have not received the product yet.
on 8/23/24
I have received the product. Can you please send me an invoice? Thanks!
on 8/30/24:
The price of the product is very competitive compared to other vendors.
16 de julio de 2024
Respuesta de Stellar Scientific
Revised our reply on 8/15/2024 - The order was delivered ahead of schedule on August 13th, the day after we received this review: FedEx Tracking 686907958825
Thank you Xiaolin for your business and for bringing your displeasure to our attention.
We have looked into the matter and discovered an error was made. You received an incorrect tracking number that was for a different customer.
I suspect that might have been confusing and seen as contradictory to the Aug 15th ship date originally provided to you when your order was confirmed.
That date is still correct and you can expect the Lab Armor beads to arrive about 3-4 days after.
We apologize for the confusion and any disappointment this has caused you.
Below is a copy of the email sent to you by Kendall Weaver on July 18th when the order was made:
""Dear Xiaolin,
I hope this email finds you well. We appreciate your recent order with us and wanted to provide you with an update on the status of your purchase.
Due to high demand for SL-42370-004, we regret to inform you that it is currently on backorder. Our team is working diligently to replenish stock, and we anticipate having the product available for shipment by 8/15.""
Should you ever have a question or concern about anything related to an order, we are happy to take your call at 410-764-2225.
You can also live-chat with us 9-5EST
Or send an email to the customer service representative who took care of your order.
I have made a note to have Kendall check in with you on Aug 22nd to confirm you have received your order.
Thank you for choosing Stellar Scientific
Lee J Lowenstein
President
Great Experience
Easy to order, super helpful staff. Got exactly what I wanted in a very fast time frame
22 de julio de 2024
Respuesta de Stellar Scientific
Thank you so much John for trusting us with your business and thank you for sharing this wonderful feedback with us! We love making happy scientists!
Great prices
Friendly representative, great prices and timely delivery!
22 de julio de 2024
Opinión espontánea
Respuesta de Stellar Scientific
Thank you so much Barbara for your business and for taking time to share your experience with us!
We are so happy to know we made you happy!
Respuesta de Stellar Scientific
Thank you very much Sharon for trusting us with your business and for taking a moment to share about your experience working with us. We love making happy scientists
It took longer than expected to get my…
It took longer than expected to get my order.
26 de junio de 2024
Respuesta de Stellar Scientific
Thank you Jacek for placing a new order with us today for more pre-cast gels and for sharing your honest feedback with us about the longer-than-expected delivery time.
This is something we've been trying to figure out for a while. We used to keep a supply in our warehouse stock for super fast delivery, but we had issues with gels expiring so we decided to have them drop shipped from the manufacturer.
Doing this means your gels are made to order so they are guaranteed fresh, but it can take longer to ship.
Because they ship cold, any order placed on Wednesday or after, will ship the following week, to be sure someone is there to receive them and put them into a fridge asap
We're open to your suggestions how we can improve and serve you better.
Respuesta de Stellar Scientific
Thank you so much Cheryl for choosing Stellar Scientific and thank you for taking a moment to share your experience with our website visitors.
Respuesta de Stellar Scientific
Thank you so much John for your business and for making time to share about your experience with us! It is a pleasure taking care of you!
Elisa is the best!
Elisa was fantastic! She responded very quickly to help us place an order that we needed urgently. She went above and beyond and was a superstar!
28 de junio de 2024
Opinión espontánea
Respuesta de Stellar Scientific
Thank you so much Kateri for becoming a customer of ours and for taking time to let us all know about your experience with Elisa!
We will share this on our Slack channel so her colleagues can celebrate with her.
Thank you for choosing Stellar Scientific!
Connor's great customer service
Connor is always quick to respond to emails and gets me in touch with representatives from the other vendors you carry when I have a question about techniques and products. He also keeps me up to date on any deals you have going on, which helps our new lab budget. He makes keeping my lab stocked quick and painless, and I really appreciate him!
13 de junio de 2024
Opinión espontánea
I had a great experience with Michelle…
I had a great experience with Michelle Monteith-Jones's customer service. She efficiently set up the repair for my bead bath and was always available to provide updates and answer any questions I had. After the repair, the bead bath arrived in perfect working condition. Thank you, Michelle, for your excellent service!
4 de junio de 2024
Opinión espontánea
Respuesta de Stellar Scientific
Thank you so much for your business and for sharing this incredible review about your experience with Michelle!
We share reviews with the whole company on Slack, so Michelle will see this and receive congratulations from her colleagues.
Michelle is a shining example of what making happy scientists looks like!
Thank you again
Undelivered
It’s not exactly due to you, but we only got 1 out of 2 items, so we paid extra and never got it.
Thank you for sending the replacement.
13 de mayo de 2024
Respuesta de Stellar Scientific
Thank you for your business and for bringing this issue to our attention. According to FedEx tracking both items shipped together.
Our customer service team is looking into this right away and you will get an email update once we know more.
If the item was lost in transit, a replacement will be sent at no cost.
This will be resolved asap.
Thank you for your trust and for choosing Stellar Scientific
Michelle is wonderful !!
Michelle is wonderful! Pleasant, thorough and knowledgeable!
21 de mayo de 2024
Opinión espontánea
Respuesta de Stellar Scientific
Thank you DM for your business and for taking a moment to give some love to Michelle. She sets the customer service bar high for all of us.
We are all students of Michelle Jones and grateful that she chose Stellar Scientific to call home. We'll be sure to share this with her.
Unparalleled Communication and Service
I couldn't be more impressed with the fast and friendly service we have received working with Belle. We had a lot of red tape and difficulties securing funds and approvals on our end, and Belle followed up regularly, and provided updated quotes repeatedly to ensure we had what we needed. All while having an outstanding and pleasant attitude. This transaction has made me very optimistic about using this company in the future whenever possible.
14 de mayo de 2024
Opinión espontánea
Respuesta de Stellar Scientific
What can we say Brian? Your review touched Belle very deeply and made her so proud. She is an incredible member of the team. This is how she relates to everyone. Thank you for making her day and letting us know how much you enjoyed working with her.
Thank you for cutting us a deal on our…
Thank you for cutting us a deal on our benchtop incinerators. AND free shipping!
1 de mayo de 2024
Respuesta de Stellar Scientific
Thank you very much Steven for your business and for making time to share what you enjoyed about your experience with us!
We love making happy scientists and love going above and beyond expectations.
This review will be shared with the team and your sales rep, Justin, will be acknowledged for a job well done!
I had a company employee call me.
I had a company employee call me to make sure I received my order. It was a very nice gesture. I am happy with my purchase and will buy from them again.
2 de mayo de 2024
Respuesta de Stellar Scientific
We appreciate your business very much Michael!
Thank you as well for letting us know what we did right and for your vote of confidence!
If you recall the name of the team member who impressed you, we'd love to know so we can share your review with them.
It was easy to place my order with no…
It was easy to place my order with no hassles.
12 de abril de 2024
Respuesta de Stellar Scientific
Thank you so much Belinda for choosing Stellar Scientific!
And, thank you for sharing this important feedback with us.
We're aiming for the most hassle-free purchasing of lab supplies.
We appreciate your business very much!
Price is good and fast delivery
Price is good and delivery was very fast. Kits are good quality and work as expected (have used previously). Will buy again.
25 de marzo de 2024
Respuesta de Stellar Scientific
Thank you very much for your business Guijin Lu and taking time to share your feedback about our service and the kit you purchased!
Respuesta de Stellar Scientific
Thank you Madinah for your business and for taking time from your busy day to share about your experience with us!
We post reviews internally on Slack so everyone in the company can celebrate a job well done.
We are so happy to know we made you happy.
Thank you for choosing Stellar Scientific!
Respuesta de Stellar Scientific
Thank you very much Dawn for your business and for sharing this wonderful feedback with us!
Let us know what we need to do to earn that elusive Fifth-Star!
We love making happy scientists and always look to do our best.
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