StepEx Opiniones 28

I’ve been paying into stepex for over a year now having got a loan to retrain as a web developer. I think this is mainly an issue due to their lack of staff (looks like there are only a few of them as I always end up hearing from the same people) but when something does go wrong, communication is terrible. Emails seem to go missing and occasional unexpected payments are taken without prior communication as to why. I’ve had to ask twice for a rundown of everything I’ve paid them because it’s got to the point where I’m not entirely trustful they know themselves! All in all I’m looking forward to completing the payments and not only because having to pay back 10% of my net income is shockingly high, even with the payment cap. They also didn’t go over an income and expenditure form with me when I got into difficulties with repayments which I’m fairly sure is not legal?? I may be wrong on that point.

Application experience - waste of time

I applied for a coding bootcamp. Already the first entry in the application process makes it very clear what program you apply for and how much you need for that.
I had to fill several questionairs, give them access to the bank account, answer several rounds of questions and do an id verification. After about a week doing everything, I received the information they are only waiting for the program to confirm that I have a spot with them. Two days later I received an auto-generated mail, saying my application is declined, there is no capacity.
If there is no capacity then why doing the whole process? If there were more applications than spots, why not be transparent about it?
It was an overall waste of time and moreover there is now not enough time to find a different financing solution before the program starts, so I have to wait for another class.

Lauren was very courteous and kindly answered all my queries both in emails, and over the phone putting my mind at ease. In addition, everyone at StepEx whom I had to contact answered my questions pretty much straight away, even in out of office hours. Highly recommended. Diana

The customer service I received from Lauren was excellent, I had an issue where the ID card option wasn't being shown on the website but she helped me sort this out quickly and thoroughly. Easy to use and great customer service.