Sterling Home - Edinburgh Opiniones 

235
TrustScore: 4.5 sobre 5

4,6

4 Whitehill Road, Fort Kinnaird, EH15 3HR Edinburgh, Scotland, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great experience in store. The staff really helped me put together my bespoke chairs. They took time, showed me all the fabrics, colours and materials to make my chairs my own. Would highly recommend... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Exceptional service on all fronts from both both Angus and David (with the beard) at Sterling Furniture, Kinnaird Park. These guys are the people to deal with — their product knowledge and genuine cus... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Pleased with kitchen flooring and most of the customer service. Clive was very helpful and understanding. We initially chose flooring which when it arrived had an overall green look. We wanted a re... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

As a longtime customer of originally Martin and Frost Tillicoultry before that I knew I’d be sure to find the sofa I’d been thinking of. It was first port of call. David looked after us very well exp... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles
  2. Tienda de muebles para dormitorio
  3. Tienda de pisos
  4. Tienda de artículos para el hogar
  5. Tienda de mobiliario para salones
  6. Colchonería

Escrito por la empresa

For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.


Información de contacto

  • 4 Whitehill Road, Fort Kinnaird, EH15 3HR, Edinburgh, Scotland, Reino Unido

  • 0131 6570820

4,6

Excelente

TrustScore: 4.5 sobre 5

235 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(235)

1134 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great quality rugs.

We were looking for a rug and another major carpet supplier in Edinburgh who had a good selection advised us that Sterling, was the place to go to. Speaks volumes, the choice was fantastic the sales manager was informed and very friendly and we found exactly what we were looking for. The price was not cheap but the quality and design is second to none, so good value for money. It was delivered within 7 days and now takes pride of place in our lounge.

25 de noviembre de 2024
Logotipo de Sterling Home - Edinburgh

Respuesta de Sterling Home - Edinburgh

Hi David, thank you for your kind words! We’re so pleased you found the perfect rug and had such a positive experience. We hope it brings you joy in your lounge! 💛

Valorada con 5 estrellas sobre 5

Great communication and support from…

Great communication and support from the original ordering with Derek in the Fort Kinnaird branch( extremely professional and helpful), through to the fantastic delivery team. Highly recommend Sterling!

6 de noviembre de 2024
Logotipo de Sterling Home - Edinburgh

Respuesta de Sterling Home - Edinburgh

Hi Trisha, thank you for your glowing review! We’re so pleased to hear that Derek and the delivery team provided such fantastic service. Your recommendation means a lot to us! 😊

Valorada con 4 estrellas sobre 5

Right size and colour for lounge

Right size and colour for lounge. Great delivery but some extras not needed.

20 de agosto de 2024
Logotipo de Sterling Home - Edinburgh

Respuesta de Sterling Home - Edinburgh

Hi Jon, thank you for your feedback! We’re glad you’re happy with the size and colour of your lounge furniture. Your satisfaction is important to us! 🌟

Valorada con 5 estrellas sobre 5

Great service from Clive in flooring

Great service from Clive in flooring. Carpet fitters were very professional and helpful.

1 de diciembre de 2024
Logotipo de Sterling Home - Edinburgh

Respuesta de Sterling Home - Edinburgh

Hi A. Baxter, thank you for your kind words! We’re thrilled to hear Clive and the carpet fitters provided excellent service. Your satisfaction means a lot to us! 😊

Valorada con 5 estrellas sobre 5

Great customer service both in store…

Great customer service both in store and delivery

Excellent product

8 de noviembre de 2024
Logotipo de Sterling Home - Edinburgh

Respuesta de Sterling Home - Edinburgh

Hi Joan, thank you for your glowing review! We’re so pleased you had a fantastic experience both in-store and during delivery. Enjoy your new furniture! 😊

Valorada con 5 estrellas sobre 5

Fantastic all round

I cannot fault my experience from the support we had from Clive whilst picking our carpet in the showroom, to the professionalism and speed of our carpet installation team. Absolutely fantastic!

6 de agosto de 2024
Logotipo de Sterling Home - Edinburgh

Respuesta de Sterling Home - Edinburgh

Hi there, thank you for your glowing review! We’re thrilled to hear you had such a fantastic experience with Clive and the carpet installation team. Your satisfaction is our priority! 😊

Valorada con 5 estrellas sobre 5

Great service

12 de junio de 2024
Logotipo de Sterling Home - Edinburgh

Respuesta de Sterling Home - Edinburgh

Hi Tom, thank you for your feedback! We’re delighted to hear you had a great experience. We look forward to assisting you again! 😊

Valorada con 5 estrellas sobre 5

Shop staff very attentive

Shop staff very attentive. Delivery men super. The only problem we had was delivery timing but we got there. Initially told December and we planned work ready for that but were then told it was coming early and that you couldn’t hold it for us so we had to bring forward work, thankfully the workmen were available. It could have been a nightmare as my husband is disabled.
Got there though and we do love our sofa and chair

27 de noviembre de 2024
Logotipo de Sterling Home - Edinburgh

Respuesta de Sterling Home - Edinburgh

Hi L.G., thank you for sharing your experience! We’re sorry for the timing issue but are glad it worked out in the end. We’re delighted you love your new sofa and chair. 🌟

Valorada con 5 estrellas sobre 5

Stirling. A Company of excellence

We were pleased with the quality of the product and with the helpfulness of both the salesman and the delivery crew.
Excellent

31 de agosto de 2024
Logotipo de Sterling Home - Edinburgh

Respuesta de Sterling Home - Edinburgh

Hi Anne, thank you for your lovely review! We’re delighted you’re happy with the quality of your purchase and the helpfulness of our team. 😊

Valorada con 5 estrellas sobre 5

The quality of the furniture top not

The quality of the furniture
The staff knowledge david Wilson
And the update and delivery information second to none
Definitely shop again
Many thanks
John Ballantine

20 de octubre de 2024
Logotipo de Sterling Home - Edinburgh

Respuesta de Sterling Home - Edinburgh

Hi Mr Ballantine, thank you for your thoughtful review! We’re delighted you found the updates and delivery process seamless and were pleased with our knowledgeable staff. Enjoy your new furniture! 😊

Valorada con 5 estrellas sobre 5

Great service both in store and…

Great service both in store and delivery.

23 de octubre de 2024
Logotipo de Sterling Home - Edinburgh

Respuesta de Sterling Home - Edinburgh

Hi Margaret, thank you for your kind words! We’re delighted you enjoyed great service both in-store and during delivery. We hope you’re loving your new furniture! 😊

Valorada con 5 estrellas sobre 5

Ordered entirely over phone with help…

Ordered entirely over phone with help of David Dickson who was absolutely super. The price was good and attention to detail on order very reassuring.
Chairs arrived early and you soloed for a few weeks , again this was amazingly helpful.
I knew what I was buying as had Ekornes Stresless for 20years and was not disappointed.
No pressured selling, all respectful and professional.
Thank you

8 de noviembre de 2024
Logotipo de Sterling Home - Edinburgh

Respuesta de Sterling Home - Edinburgh

Hi JH, thank you for your thoughtful review! We’re delighted to hear that David provided excellent service and that your chairs arrived early. Your satisfaction is our top priority! 💛

Valorada con 5 estrellas sobre 5

Maybe not the cheapest but definitely the best.

Lovely staff, listened to what I wanted and showed me all my options, providing good sized flooring samples to try at home.
Ordered by phone when I’d chosen and everything was processed very smoothly and fitting arranged swiftly.
Lovely people and lovely flooring.

17 de octubre de 2024
Logotipo de Sterling Home - Edinburgh

Respuesta de Sterling Home - Edinburgh

Hi Fiona, thank you for your glowing review! We’re delighted to hear you found our team helpful and appreciated the swift fitting of your flooring. Your kind words mean a lot to us! 😊

Valorada con 5 estrellas sobre 5

Our experience buying a suite

Our sales person was very helpful and knowledgeable. We did not feel pressurised and helped us make the right choice.

20 de octubre de 2024
Logotipo de Sterling Home - Edinburgh

Respuesta de Sterling Home - Edinburgh

Hi Richard

Thank you so much for taking the time to share your positive comments, it is greatly appreciated.

It is fantastic to know that you enjoyed your recent visit whilst shopping at our Edinburgh Store.

Our customers are at the heart of everything we do and customer service is our priority.

It is fantastic to read that your salesperson was attentive and helpful during your furniture purchase and I will be sure to pass your kind comments onto them and the Management Team.

We wish you a Merry Christmas and we hope to welcome you back into our stores in the New Year.

Kind Regards,
Customer Support Team

Valorada con 1 estrellas sobre 5

Customer Service Dont Reply

The staff in store are amazing and lovely. However, then I got home and ordered more stuff online. Then I opened some of my cutlery and plates. One of my forks and knives were bent. Some of my plates had marks on them. I emailed customer support twice and filled out an online form. I am still waiting on a response it has now been 2 weeks. For the price you pay, I would advise somewhere else.

7 de julio de 2024
Opinión espontánea
Logotipo de Sterling Home - Edinburgh

Respuesta de Sterling Home - Edinburgh

Hi Emma, I am so sorry to read of your recent poor experience and apologise that nobody has been in touch with you. This is not the level of service Sterling strive to deliver to our valued customers.
Your correspondence has been sent onto our Customer Service department and please be assured a member of the team will be in touch with you shortly to replace these items for you.

Sterling Customer Support Team

Valorada con 5 estrellas sobre 5

Helpful and efficient

From placing the initial order in store to taking delivery of the items, Sterling Home were helpful and accurate in the delivery timescale, delivery once the item arrived with them was very quick and painless, would use them again without hesitation.

6 de julio de 2024
Logotipo de Sterling Home - Edinburgh

Respuesta de Sterling Home - Edinburgh

Hi David,
Thank you so much for taking the time to share your experience, it really is fantastic to know that you had a great experience with us. Customer satisfaction is our priority and constructive feedback is invaluable. We can’t wait to welcome you back!
Sterling Home Customer Support Team

Valorada con 5 estrellas sobre 5

Great customer service

Bought our sofa bed from this company as after visiting many stores this was the only one that did not harass us from the moment we walked in the door till the moment
we left!! The sales person let us know he was there and then left us to browse. Were given time to actually look at the product, discuss it with my husband before WE approached the sales person when we were ready for more information and a demonstration of the product. Great product and great sales technique- which we advised his boss of before leaving the store. If more sales personnel conducted themselves in this manner instead of continually pushing the hard sell I am sure much more items would be sold with greater customer satisfaction leading to return sales.

21 de febrero de 2024

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