Horrible experience
Avoid. We paid more than competitors because we were told a fire risk assessment was included, which never happened. We were given a 3-5 working day turnaround guarantee, then charged extra for it after the fact. The valuation report was missing two entire flats and parking spaces we specifically requested, and included details from what appears to be a different property entirely. When we raised the omissions, the Managing Director argued with us and didn't understand what a Section 5 freehold acquisition was. The corrected report still had wrong calculations because they hadn't checked Land Registry leasehold data. When we pushed for redress on the missing fire risk assessment, the £150 offered was then redirected to cover their own correction costs. Multiple failures at every stage, with no accountability.








